Fletcher Ford Reviews

Terrible. Terrible. Terrible. They tell you one thing and then do the complete opposite.

I was told I was approved for a certain percent and then it was way different once they got me in the office and put the paperwork in front of me. They didn t think I would notice and when I did they started slipping on there words.

This place needs to be investigated. The BBB will be getting a call. I ve heard about this happening at multiple fletcher stores and I ve now experienced it first hand.

Please, please safe yourself the trouble and shop for that new or used car at any lot other than one owned by Frank Fletcher.

They laugh at how much they ve screwed people once they have left. They have no morals and care for no one other than there selves. Just look at there markup compared to other lots.

There trade in value is the biggest joke of all.

Jerry was very easy to deal with and was not pushy at all. Would highly recommend!

NEVER COME HERE FOR A DAMN OIL CHANGE! I WAS QUOTED 34.00 FOR A SPECIAL DEAL ON A OIL CHANGE, BUT THEN THE DEAL WENT OFF SO THEY CHANGED IT TO 39.99 AND WHEN I GOT THERE, I WAS CHARGED 50.00 JUST BECAUSE I NEEDED AN EXTRA QUART OF OIL?!

Undeniably the worst car buying experience I ve ever had the misfortune to encounter with a Ford dealership. These guys were pushy, rude, and unprofessional. Avoid these people and location at all cost; literally. Purchasing a vehicle is a major expense so don t settle for second class service. Please do yourself the favor and look in KC, Tulsa, or else where. Have a nice day.

Nice job. The salesman was very knowledgeable and pleasent. We are looking forward to picking up our new car.

Couldn't be more disappointed in the manufacture warranty or the 1 800 customer support team!

Great experience!! The perfect car for me, my EcoSport at the right price!

I bought 2 cars from Fletcher Ford in April. Both brand new with less than 100 miles on them. My focus started having problems at about 3000 miles. I took it in. The window motor was "fixed". Shortly after that the sunroof started acting up. Not wanting to close and a messy black substance was on the glass. "couldn't find a problem". A month or two later, I started having problems shifting into reverse when it is cold out in the morning. Still having black gunk on sunroof and window is still dropping when being rolled down. I take it in and they finally figure out that it is the heat shield that is leaving the black gunk on the sunroof. This requires removing the headliner and everything holding it up. After having my car up there 3 times for this problem and having to have someone follow me to Joplin, pick me up and take me back, I demanded they give me a loaner car. 2.5 weeks they had my car. Finally got the heat shield replaced, and was able to verify that It was very hard to go into reverse. They adjust a shift cable and checked everything else to do with the transmission. Window... Nothing wrong with it. I drive away in my car and make it about a block away and parts start falling out. I take it back. Trying to stay calm I explain to the service technician that it was either not put together right or something was broken. I leave it and take the loaner again. The rest of the week goes by and they call me on a Friday saying it is done and ready to go. I pick it up on Saturday only to see that when they put it back together again they lost a part to my hatch, and creased and bent my plastic interior pieces. It has been about a month now since this happened. They said they would order the pieces and have them put in for me. They still haven't called as of Friday, So Saturday I called to speak with the service tech taking care of my car. They say he is busy, I leave a message, They say he will return the call before closing... It is now Tuesday... NO CALL! Big surprise! In the meantime I have received 2 surveys about how my experience was... They were very negative and I asked them to treat my car as if it were their own and take care of it like they were paying the payment on it. I went into Fletcher today. Waited approximately 20mins to talk to the service tech responsible for my car now, and he isn't even there. Fine. No big deal. Another service rep takes a message to look into the panels for the car and schedules my appointment for the Escape that is now having problems with the power lift gate. I leave and maybe 20 mins goes by and I receive a phone call from A service manager. YAY! umm not. I'm asked Why I would bring my vehicle to a service center when I left such negative reviews... Because I was told that I couldn't take it anywhere else or I would be paying for repairs... That's why. I am then told that I have made many complaints to the technician about the service.. Problem is I have only had contact with 2 service techs. I haven't complained other than to say I wanted my car restored to the way it looked when they received it. This service manger is rude. She said the General Manger is involved and believes that they can't make me happy. Why didn't the general Manger make that call. Why can't their service techs do their job and return calls, and take care of vehicles when putting them back together. If you break something you fix it. They broke parts on my car and they don't want to replace them. I will be taking my cars else where, I will be getting the window fixed, and I will be getting the panels replaced. I've never in my life felt more disrespected than I have with this Service Center. Out of 3 problems wrong with a brand new car, 1 has been fixed and now I have a new problem because it was fixed. Still 3 problems... Still Crappy Service. Don't go here unless you a simple oil change.

Hugo was great! He was super nice, he related a lot with us, picked us out the perfect car, and was great with the overall process of buying. 10/10 recommend Hugo. Oh, our baby liked him too.

I am looking forward to working with sales professional Bob Durham soon when I am ready to buy a car. He's very warm and friendly and really knows the product.

Best dealer I have bought a car from. Actually I bought 2 cars from them the same day. Special thanks to Tim and Beth.

The guy I spoke with was friendly and they got my car repaired quickly, but they told me they would call me when my new seat belt came in and that I could just stop by and have it fixed anytime. Bc it wouldn't take long to replace it. After I didn't get a call for a week I called to see if it was there. They said it had been there for days and I had to make an appointment to have it done. Had they told me that originally I would have made an appointment for the day it was supposed to come in, instead of having to wait 3 more days to get an appointment.

Watch for over charges. Have been charged for an extra quarts of oil when coupon included 6 quarts. I was even asked what do I want to about it. Refund the over charge.

Update: I feel what was written missed represented what I wanted to get across. What happened was equipment issues and not an issue with the Service Advisor. This person wS doing all they could to get things straight. But equipment problems talking with network server at times can really slow down the process when it is a high usage network time of day. All the Service Advisors and Techs that assist me here are great people. Just an equipment issue isn't how the company or employees conduct business. I stiil conduct my business here and will continue.

Joesph was very helpful in helping me get my vehicle. He did everything he could to make sure I got a great deal! Happy I was able to be his first vehicle sell.

Great service from everyone. This was my second car I brought from Frank Fletcher Ford Lincoln. I love my car!

Amazing experience, very quick, no hassle and we ended up agreeing on numbers that everyone was happy with. Very satisfied!

Took a very long time periodic updates would be nice. Staff was friendly

Fletcher Ford is an awesome place to buy a vehicle from they work with you and are very accommodating and understanding when you'vehad issues with other dealerships! Especially MS Chandler she was very awesome! Love love love this place!

We've bought two cars with Jerry Meyers over the last year. He's a great guy who we really appreciated because he was never pushy. We felt he was very honest and helpful in finding a good fit for our family.

This is the absolute worst dealership I have ever experienced. I have a 2012 Factory Ford Extended Warranty and these ass clowns want to charge me $90 to see why my check engine light is on. Autozone did it for FREE! Carthage Ford took care of me and also fixes the Joplin Police vehicles. Never go to Fletcher Dealerships unless you like poor crappy service and rude no nothings.

They say what ever that need to sale you a car then once they have u sign the paperwork your nothing to them and they dont care they they way over priced your vehicle to you (( walk away from this place !!!!! )) better yet dont shop hear

Need to have someone who knows how to talk to people and learn how to smile.

We purchased a vehicle from Fletcher Ford one week ago. I returned to pick up the car's title and paper work this evening at 6:30 pm. The business hours are listed as 8 am-7pm. There were 13 men standing around having a meeting and NOT ONE of them came to help me. One salesman working with another customer left the customer to ask if he could help. He could not help so now I have to make another trip to the dealer next week to get the paper work. The car we purchased also had a recall that we had to take care of on our own. The salesman who sold us the car one week ago already has a different job!!! I DO NOT recommend purchasing a vehicle from Fletcher Ford in Joplin!!!

I was on a trip from California to STL, when my idler pulley and belt broke. This was the closest Ford service center so I had it towed there. The service department went out of their way to get my truck fixed ASAP, they even had all the parts in stock. Thanks to them I was back on the road in 2 hours! Enough thanks cannot be given, great people.

My review is for the service department only. The front end folks are friendly and accommodating and the vehicle service we have had done has all been completed quickly and without incident.

Love this Ford dealer!! Super nice and very helpful.

Very unprofessional group working here, rude and insulting .
Unable to follow through with commitments.
We went to another Ford dealership, where mangers were much more accommodating and pleasant .
Service writer and Keith were especially unprofessional and controversial.
Overall ,shady , unprofessional group here at frank fletcher ford dealership in joplin.

Service department is horrible, first time i took one of my vehicles there it took them a week to replace a CV shaft. Claimed the parts didn't get ordered, than had to re order parts and they were wrong and re ordered the correct parts. Second time it took them 3 days to even call me and let me know what was going on. I got fed up and took my vehicle to another Ford and didn't have a single issue! Will not do business with any Fletcher after my experience at this delarship.

Will never buy a another car or truck from this group of crook's again . just remember if it sounds to good to be true then your the one who's getting screwed . call Republic Ford I saved thousands on a truck.

Quick and efficient. They took their time with me and helped me find the vehicle of my dreams. Definitely recommend Chris Epperson and John Atwood to everyone and anyone that needs a new vehicle!

I went into ford today to get my car worked on. I stood there for about 5 minutes, I then made eye contact with two salesmen that were walking towards me one was wearing a grey shirt assuming he was a manager.. both of them smiled said hi and kept walking. So I then stood there for a few more minutes in eye sight of a salesman at a desk but he didn t care to look up at all. Then, a completely different salesman walks out made eye contact with me several times then finally made an awkward head nod at me then walk past me to an older gentleman asking him, how things were going and then one of the guys on the phone became free so I told him what was wrong and he just told me they couldn t get me in until Monday so I didn t even bother. Worst customer service.

The people at Fletcher Ford in Joplin were very helpful with showing me how to use my Ford Sync and hook up my phone, even though I didn't buy my Escape from them I wish I would have as a young man named Nacho...really his name badge said Nacho but he made me feel welcome and told me to come back anytime if I needed him to go over anything with me again.

Terrible service department-they don't fix cars they replace parts-or at least say they did!!!

Typical shady car dealership practicing bait and switch tactics.
Spoke with a salesman on the phone about a car listed on their website. Everything sounded good. When I came in to buy the car, was suddenly told that it had been sold before I got there and they proceeded to try to get me to buy something else.
2 weeks later, and the car that they "sold" is STILL listed on the website!!
Don't deal with these crooks, go somewhere else.

These guys are a pleasure to work with. Kyle helped me find the truck that I wanted. Their prices are competitive and their inventory is vast. I'll surely go back for all my automotive needs. Thanks guys!

I called about a car I drove over 100 miles and the only thing I asked for is that the car not smell like a smokers car. The lady internet sales manger told me she was sensitive to smoke and sat in that car and assured me that it was not a smokers car. When I arrived all the doors and sunroof was open and I was like oh boy why would they do that, got in car and they had two vent smell maskers in vents I could smell smoke right away. They were not concerned that I had dove over 100 miles. Honesty is best find a dealer that is honest..

I ve had good experiences at other fletcher stores where I bought my other vehicle. When I went in to look at purchasing another vehicle I told them I wanted to look around and wasn t ready to purchase yet so not to run my credit. Was told there was a separate form I had to fill out for that. The first form was just for them to have some information to better serve me. I never signed any papers. Then they came back to me saying they ran my credit and wanted me to sign the paper for approval. I never signed and now am disputing with TransUnion. Don t give them any information even if you don t approve or sign a paper they will still run your credit.

Wasted our time , after agreeing on a price they change it. Not fair, very upsets!

Chandler Bing Fairchild is amazing. She is the best saleslady. EVER. I have bought 6 cars from her. When I'm ready for a new car, guess who I'm calling?

My dad owns a Ford truck. I own a Jeep. Yet I get promo emails from Frank Fletcher Ford. I've tried unsubscribing via the link in emails. Instead of stopping them, I started getting double emails. I have called Frank Fletcher to tell them the situation. I was told I would be removed. Instead, I now get triple emails. Thanks for the spam mail that I never signed up for nor can I stop it!

Everyone was nice and very helpful there. They made sure all our needs and questions was met. They went above and beyond to make sure we got the car we wanted for the right price.

The best service. Real caring people. No sales pressure. It's worth the drive.

I have FIVE vehicles I use Frank Fletcher Ford to service - and I ve always been satisfied when it s me that takes the vehicle in. However, when I send my wife or daughters with their vehicles - they always get jerked around. Today I had an appointment for 2:30 to have the oil changed and tires rotated (had a coupon for $39.95). My daughter told them she was waiting, she sat for almost two hours in the lobby - and the car was still not in the shop. Her sister went to pick her up. When it was finally done - and I went to pick it up - the cashier would not speak to me about the amount of time it took. Then she couldn t find my paper work, when she finally got it - she charged me $79.95 (double what I was expecting). She told me that because I had a Dodge Dart they couldn t honor the coupon. I asked her - so when I made the appointment and told her I had the coupon - and she said okay - why didn t she tell me you couldn t honor it on this car? She told me that the lady marking the appointment didn t know it was a Dodge Dart. So somehow - she made an appointment at 2:30 that they couldn t get to until 4:30 for a Dodge Dart that they didn t know was a Dodge Dart. Very frustrated. Will start shopping for another place to go! Shame on Frank Fletcher dealerships!

Great service and tire rotation during midday in and out less than an hour!

Life put me into a difficult position and Frank Fletcher Ford and Jerry were able to get me in a new car and back at work.

Pleased overall with our experience with Fletcher Ford. We live about an hour from Joplin and our sales rep met us half way to look at vehicle, brought paperwork for us to sign and are taking it back for a final detail before it's delivered to our home. Had to negotiate a little while on price to get it where we needed to be - but easy to deal with.

Worst car buying experience I've ever had, bought a 2013 Ford Focus off the floor and have had nothing but problems with the transmission, now have a lawyer and I am part of a class action lawsuit against Ford due to the faulty transmissions, will never buy from them or Ford ever again in my life, if it's possible to give less than 1 star I would

Don't have roadside assistance tow you here! 3 hours (and counting) for a flat tire!

I recently bought a vehicle from Roy here. He was very friendly and not overbearing. He was straight up with me and my husband. Going through the entire process was simple and not stressful at all. I highly recommend this dealer, and Roy. Go check them out!

This place hires the lowest of low, Leland Hollis openly talks about how horrible American cars are all while he sells them.
And Fletcher Ford doesn't have enough sense to terminate him, so take this review and the others about broken promises and cocky salesman and head on over to Carthage Ford.

All Fords are created equal, it's the dealer that makes the difference.

When bringing my 19 year old F350 for a minor repair, I thought I would check to find out what it was worth and asked to speak to a car buyer.

Though my truck was 19 years old, I was the original owner and it was in excellent condition with extremely low mileage.

Jerry Myers came over to speak to me, looked at my truck and took his boss out to see it.

They came back to me in about 10 minutes with a very fair price. I told Jerry that I was thinking on selling my truck then paying cash for a little smaller and newer vehicle.

I didn't think that they would have a vehicle to suit my needs, well I was wrong.

Jerry asked what I was looking for, went and searched inventory and came back with 3 possibles.

I told Jerry that I didn't want add any cash to the deal, yet he found a nice used mid sized SUV that I liked.

I asked to take the car home for spousal approval and the request was granted no problem.

When I came back I told Jerry that if they could do a couple things that we had a deal.

The car couldn't be made ready that day so Jerry got me a loaner car to take home that night.

The next day Jerry called my new (to me) car was ready.

Jerry Myers and Fletcher Ford worked hard, did well, and stood by their word, I would recommend them to anyone shopping for a vehicle.

Great people! Mark Whitley is a honest and reliable salesman!

We took our 2013 Edge in for an oil change and came home with a new 2017 Edge Titanium. Totally unexpected!! However, we met Mindi Harper, started visiting and the rest is history. If you want a hassle free car buying experience with an amazing sales person go see Mindi at Fletcher Ford. This is our second purchase from this dealer, they also have a top notch Service Department. No matter if you go in for an oil change or a problem with your vehicle they will not stop until the problem is fixed and the customer is satisfied. This dealership seems to hold their employees to a higher standard and it shows. I promise you won't be disappointed.

If you are looking for the best car buying experience in the Joplin Mo. area then you need to ask for Bobby McCarter. He knows the cars and won't make you feel stupid when you ask questions. I will be a return customer for Life! Thank you for the awesome service Bobby!!!

The team at Fletcher Ford was outstanding to work with. Very friendly and curtious. They were able to get me truck that I am very happy with and a lower percentage rate than my bank. Thank you to the whole team starting with Nate Lambert. I will buy there again.

You ll find the best deals in town here! No need to haggle they give you the best price from the start! Thanks John & Jerry!

My husband and I have been going here to get our vehicles serviced absolutely great service great for your money and well worth it they are very polite Thank You Frank Fletcher Ford Joplin Mo they also have free water free coffee and doughnuts also they have a bounce house inside for the kids

Just purchased a vehicle from Fletcher Ford in Joplin. My sales representative was Bobby McCarter. If you re looking for easy going, low pressure,straight to the point sales, you might want to ask for Bobby. Quickest paperwork to get me out the door around, thanks to Corey Henson. Overall, I had fun with this transaction. Thanx Bobby.

I brought my truck here to see what was wrong with it and within minutes was able to get assistance from a wonderful agent Dustey. He made me feel right at home and that they were going to take care of my truck. Within a few minutes they had my truck in the shop and I had a quote as to how much it would cost, to my surprise, hundreds less than I was expecting. I will be back to do future business.

Received call from dealer about 2 issues. Said he would correct them and no follow up; wrong mileage on service decal , no alignment speck sheet. Was an alignment even done. Who knows?

Jerry Myers is the best to work with, thanks very much

Stopped by to look at a f250 I was told that no used ones were available. Ok no big deal I leave. Then I get a phone call and text from Keisha telling me to come in back that they do in fact have several in stock. Ok whatever so I go back ask for her when I get there and they send out Kyle. Kyle tells me that they don t in fact have any used but would be happy to show me the new ones. No what I asked for or came down here for a second time. Tried to question Keisha about it but didn t get a response. Pretty shady in my opinion. And a complete waste of my time.

Friendly, fast, and professional staff. Would go there again.

Willing to get you a Great Deal on Any Budget. Come over to Frank Fletcher Ford and get a new one for your Tommorow!!! Happy New year!!!

Great experience! Roc Robbins helped me find the perfect car and the paperwork was quick! This was the easiest and smoothest car deal I ve ever done. I highly recommend this dealership!

Called to make an appointment, and only was able to talk to voice messaging. No one ever returned my call. Not the first time this has happened.

The people who run service don t seem to be to bright or try to make anything right. The repair didn t last to long and not only did it go out again my truck now needs a whole new engine. From the same part they repaired. I just get the whole it ll be a $7,000 repair well we can look up how much another motor would be but you have to pay in full we can only return labor cost in store credit well we can only give you half the labor you spent on the recorded message, on the Ford line. It says we treat our customers as if they are family and friends. These guys didn t stand by they re work. And could care less

The service department is always kind, and quick to get my oil changes done! Highly recommend.

We had the best experience buying our car from Fletcher Ford. They were the best and went above and beyond for us.

Just picking up some information.
Got our information and picked up the Ford Edge for Freeman Health Systems.

Keith, along with the rest of the staff took great care of my baby...50th anny mustang. Thanks guys

Very helpful friendly staff mechanics very knowledgeable about there job

O stars are scammers no one aga case your raffles are a scam do not deceive people ....

So we bought a car on Saturday at Frank Fletcher Ford, only got one key, we were told it was going to cost 200.00 for a new key. After spending 30,000.00 and buying previous cars through Fletcher you would think they give us a key
We will not be buying our next car at Fletchers

I had an Amazing experience The Sales Team, Jason, Tim and Mr. Rowe, were All just Amazing and informative, polite and very quick acting on all the paperwork and completed in a timely manner!

I'm Very Impressed with my little 2015 Ford Fiesta and completely blessed to have such a team work with me.

Thank you, Frank Fletcher Ford Company, for the hiring of the guys you did and providing the cars and vehicles you do sincerely

The Girl from Colorado
Kate

Lori Black is THE BEST sevice rep ever. They are all day pleasant at Fletcher Ford but she is my gal. I always feel like she takes good care of me and looks out for my best interest. I brought my car in for its scheduled oil change at 8:30 and was on the road by 9:20 AM. $37 is a fair price too!

Service visit went as it was set up. I was told, about an hour, and that was the result. A couple of additional issues came up. Kasi explained what was needed, and they were taken care of. I was very happy with the visit to Fletcher Ford this time.

Greeted with a smile and a genuine hello. Negotiations were quick, friendly and honest, as far as I can tell. Salesman, Jerry Myers, forgot none of my requests, from the coffee for me and cocoa for wife to little things I wanted to close the deal. Will tell others about good service, from everyone involved. GEE

Worst car buying experience I have ever had. Everything was fine until it came time to sign papers. I was at the dealership for 7 hours before I got into sign. I had to come back to the dealership 3 times to finally get everything done. I would not recommend buying a car here unless you have a lot of time on your hands. The only good thing about this dealership is the service department. They will treat you right. They are the reason for the 2nd star.

I have used Frank Fletcher Ford Lincoln for servicing all the vehicles in my family for the past 7+ years! Each & every visit is a joy! Good Job & Very Best Wishes to each & everyone for the New Year (2018)

I have had my car in 4-5times for transmission problems no loaners available poor service after sale. This is becoming a serious problem,since the car is only 2 years old and I have had nothing but trouble with it since I owned! I ll tell you this I will never buy another ford or refer a friend or neighbor to this dealership unless things change!

Mark, Kyle and Barry were very helpful and patient. This is our 3rd purchase with Fletcher and the service has been great everytime.

Recieved manufactures recall notice on my focus. The Joplin Fletcher ford group immediately worked me in. Fixed my car. Made sure that I was not without transportation. John Atwood, Zach, Cassie. All of the staff. Very friendly. Reassuring. Excellent customer service!! Bought my car there and will continue to do business with them for years to come!!

Really enjoyed this experience. LAURI was super nice and engaging and you could tell experienced. Got in and out quickly w all questions answered. Thank you!!