Greg Spink

Review of Fletcher Ford

I have FIVE vehicles I use Frank Fletcher Ford to ...

I have FIVE vehicles I use Frank Fletcher Ford to service - and I ve always been satisfied when it s me that takes the vehicle in. However, when I send my wife or daughters with their vehicles - they always get jerked around. Today I had an appointment for 2:30 to have the oil changed and tires rotated (had a coupon for $39.95). My daughter told them she was waiting, she sat for almost two hours in the lobby - and the car was still not in the shop. Her sister went to pick her up. When it was finally done - and I went to pick it up - the cashier would not speak to me about the amount of time it took. Then she couldn t find my paper work, when she finally got it - she charged me $79.95 (double what I was expecting). She told me that because I had a Dodge Dart they couldn t honor the coupon. I asked her - so when I made the appointment and told her I had the coupon - and she said okay - why didn t she tell me you couldn t honor it on this car? She told me that the lady marking the appointment didn t know it was a Dodge Dart. So somehow - she made an appointment at 2:30 that they couldn t get to until 4:30 for a Dodge Dart that they didn t know was a Dodge Dart. Very frustrated. Will start shopping for another place to go! Shame on Frank Fletcher dealerships!