3 years ago
This company does not have any customer related sk...
This company does not have any customer related skills at all. I was working on paying them, told them I was dealing with the VA and would call them once I was reimbursed (I explained I could not pay them at the current time). Repeated calls throughout the work day for weeks! Even within a couple of hours of me just telling them not to call. I understand they are collecting money as a job, but there was only scripted "I understand sir, we are sorry sir,..." Even when that response didn't make sense to what I was saying haha! As soon as I called them to pay, all of the scripted niceties went away, and straight to, "ok, so you can make this payment in full...". If I didn't NEED to make the payment for work related reasons, I'd have stiffed them for being obnoxious and inconsiderate. Make sure you tell them NOT TO CALL YOU, and that YOU will make contact. Otherwise they will blow up your phone. Good luck!