Worse customer service ever!! I came to pick up my car and they told me to wait. I ve been sitting here for about 20 minutes and they haven t help me. There are about four employees feeling paper work and none of them have offered me help.
I have been a customer at Felix for about 2 years now, and I must say, they are by far the best dealership I have dealt with, and I've had several cars from different dealerships.
Ernesto Ortega is super helpful and cool. He never fails to make me a happy customer. :)
very satisfied with the time it takes to finish the service on my vehicle.thanks
Don't Honor appointments for service on your car so don't bother lol takes 3 days just to fix a water pump TRASH
I received work in a pinch at the oldest and best dealership and my truck is still ticking like a clock. The service provided here is top shelf. Thanks again Jonathan.
Was a first time buyer and didn t explain the process.
bought a neon yellow sonic from felix chevy and patrick fucsik who was very helpful
I would like to thank Danny Medina and his finance partner for such a great job done . They were able to get my financing approved, and done quickly. I highly recommend this Chevy dealership if your looking for a Chevy vehicle... Thank you so much !!!!
They treated me very well very kind Yes they helped me
Online they have Service hours until 7pm, and they close at 9pm. I wanted an appointment for an oil change at 430, they told me that would not be possible because the Mechanics go home at 5pm. When I asked about the 7pm closing time for service, I was told that was when they closed completely, so I asked about the 9 pm closing time, and I was told that he didn't know anything about that.
I guess I am going somewhere else!
I'll never comeback after my first visit
First and last
So horrible attitude makes you feel you are not welcomed
Asked for recall items would be the same as if you are begging
If you have family problems do not take them to your job
My husband called Felix Chevrolet because my 2018 Chevrolet Equinox broke down on the 5 Freeway and they didn t want to help with the warranty. We purchased that car with them new and since the beginning it would give us problems. We would always take it to the shop and they would say it was nothing. Anyways, my husband did investigation and we still had warranty to fix it. He made a call to 3 Way Chevrolet of Bakersfield and they were really helpful. They got the warranty to cover for it and got us a rental. They are currently fixing our Equinox and I couldn t have been any happier with their service! I ABSOLUTELY DO NOT!! Recommend Felix of Chevrolet. Their service is horrible!! I would highly recommend if you are looking to buy a car, to drive a little more and 3 Way Chevrolet will definitely help you get into the car you like not one that they want to put you into like Felix Chevrolet. I m so grateful with 3 Way Chevrolet of Bakersfield that they are fixing the problem. So Please Please listen to not working and giving business to people that don t know what HELP means. I hope my comment worked for some of you reading this. And have a nice day(:
I took my car in for an oil change my service rep was Obdulio Rivera very friendly and helpful. He made my day with the prompt service that I received. Thanks Obdulio you're the best!!!
Everyone here is extremely friendly and helpful. They ordered me a part and realized it was the wrong one and fixed the situation in less than 24 hours.
Thank you DeeDee for all your help n for honoring our free gas.. Yay ..
Love Love. ....Felix Chevy
A really nice place to go to. The people are friendly and make sure if you need help with anything.
If you are planning to get a car from this place make sure to check the car especially the tires, three months ago i got a nissan versa 2015 everything was fine until i realized that the one of the fron tires was low, took it to the gas station thinking it just needs air well to my surprise it has a damn crack on it, i am not an expert on tires but i dont think it wore out so quick!! I called the dealer they response my warranty doesn't cover that! Well how do you give someone a car with a tire that is about to pop disregarding safety and all!! Go to the big dealers they said, they will take care of you they said!! If there's a problem with the vehicle they will help you!! Sure!! INSPECT YOUR CARS FROM ROOF TO TIRE!!! Dont give people crack tires!! And do not believe the no credit no money down crap they will treat you according to your credit score!! Oh and they send you a coupon for an oil change which only works if you have a chevy if you dont you will be directed to a Nissa or whatever make your car happens to be which the other dealer will unwillingly honor!
I called Dee Dee the night we knew we needed a new car. It wasn't an option but a necessity as my husband's car broke down for the last time. She helped me peruse the website to find the car I was looking for. When I arrived at the dealership we took one test drive and I was SOLD! I didn't need to look at anything else because I already knew the sites full inventory. I had also filed out an application online which made the financing part a little faster. She brought cupcakes and coloring books for my kids to be entertained and was really patient with us. I'm extremely happy with my new Traverse! I'd definitely go back the next time we need a car.
Very bad attention I do not recommend it to anyone and also very little inventory
In the financing I had a bad experience, the seller paid a percentage and they give you another and the protection plan that they also offer, they finance it and I keep the payment higher than what I thought.
100 years and still going strong! They take care of their customers. Clean, professional services.
If you need a car...check it out! Great American company at it's core.
Took my 2007 Chevy Avalanche that only has 57 thousand mile in on Thursday 7th for a engine light check picked my Chevy Avalanche up on Saturday and was unable to drive it do to them messing up my transmission they drove my truck for 26 mile now the truck will only drive in 2nd gear
Medium customer service. I like the online appt option and the courtesy shuttle to work when I dropped off my car. However, I waited 50 minutes for the shuttle and wasn't provided an explanation of services done on my car when I went to pickup. Be proactive and advocate for service and ask a lot of questions and you should be fine. Seem to have knowledge techs and loyal customers. I'll likely go back for battery related fixes for my Chevy volt.
(Parts depot) 20mins on hold to just ask about getting a spare remote key. No details on anything, just $120. I had to ask over and over how they programmed it and fit the key to MY car..."I don't know what you mean," "it's all one piece" and finally "let me transfer you to service to get the price to get it programmed." I didn't want to hold again.
He came across rude and inconsiderate to my lack of knowledge on these keys ehich is exactly ehy o called a dealership. Oh, and there is no mgr on duty
Bad service ..They are a rip.off there not in to helping there customers and there needs into making money
Chevy is the best electric. My goodness they has a Vett for $140 Grand.
I definitely enjoyed the experience more than I have at the dealer I usually go to. I was well taken care of, promptly updated and I was even provided with a complimentary rental (although the rental experience did not go very well)
Marcos Perez transformed the car buying business for me. In the past, I ve never enjoyed the car buying experience, but Marcos and his team changed that experience for me. Marcos was friendly, polite, personable, and understood what I was looking for and why. I will definitely be going back to him for any future car buying at Felix Chevrolet. Thank you!
I have brought my car in for the same problem 4 times in 3 months and the problem has not been resolved
Just got my car from here & I live it ! The process was so smooth . The sales manager Oscar V. Was so helpful and friendly ! I definitely recommend him !
Prices their cars 50% over market value, I looked at a 2017 Toyota Tacoma with 30,000 miles on priced at $38,000 despite that it had huge scratches on the back panels, tags were about to be expired, and the hood was filled with minor scratches. I wouldn't buy a car here, they don't care for the consumer as long they make their money. I don't understand why anyone would buy a truck here .... I'd go somewhere else .
Be careful when buying a used car. Mine turned on a light on the board and they were not responsible CAREFUL! ..... it came out very very defective and defective of the supports and the suspension. Take your trusted mechanic before buying it.
Second time i go
I am not liking a new car and they send mail that they detected something to the car. To take it to the service ...
Great service and good quality people , they will get you the best deal.
I highly recommended
Rudy Luna attend me and he was awesome with us .
This is my second buy and my best experience in all of the dealerships.
I just purchased a brand new Chevy Cruz, and Isidoro is awesome. Very helpful, and friendly! This is the second car that I have purchased from him.
Just called in to ask some questions, before I brought my vehicle in for service and maybe they are having a bad day but still can't understand why they where all so short and rude.. Never ever would I give this company my money.. I couldn't image actually dealing with a major issue with these people. GL if you go here.
There is not very good attention, I have to want to talk to the finances and they were very despotic ...
ruben is best service adviser in this industry.
thanks ruben
Absolutely the most terrible experience! I wish I could give less than 1 star, 1 star is being generous. Worse customer service and terrible salespeople. They tried to make me sign papers to buy a car that I only wanted to test drive.. I specifically said that I'm looking to buy, but I want to test drive FIRST. the sales person was soooo arrogant in telling me I had to buy the car and said "that's how we do business here".. I was so shocked I left immediately
Go anywhere else but here!! TERRIBLE TERRIBLE TERRIBLE!
Professional service, clean store, nice waiting area and polite staff. What more can I ask for!
Worst experience ever here. Staff is not helpful at all. When you have questions in regards to your car after they've fixed it they don't really want anything to do with you. Had a recall on my car, took it in to get fixed and they never fully fixed it. If there are errors on your receipt they're too lazy to fix it (even something as simple as a name.) I don't recommend this place to anyone. It's worth the drive to another Chevy. Felix sucks! Never coming back with or without discounts.
They were very helpful in helping me find parts to my car that I don't know the name of. I have been here several times and haven't had a problem and everyone at the parts department have been very helpful.
Very excellent experience friendly and qualified staff thanks
No smiles, no greetings when we entered. Every item is overpriced. The building was very clean...
I was passing by the other day and saw a blue Corvette in the window. So I stopped in to dream a bit. It was a slow day so the sales representative took some time to show me the car...if I can call it a car. It is more like a modern day chariot.
Clean restrooms & fresh coffee in the service department.
Iconic Chevrolet dealership. Fantastic parts department
The truth just happened to be there do not enter this place of cars
I walked in to see prices..Juan Sandoval started explaining any questions we had. He was great, he took a chance with us, we could of taken up his valueable time. He was great! We bought a Chevy Spark LS 2017! !
They hide a lot of informaton and are very unprofessional! !!!
It was great. Exactly what i was looking for teodoro was friendly and helpful the entire time the finance. Manager was super helpful and nice and professional. I will. Definitely. Recommend. Everyone to go to felix chevrolet
Always try to replace hard to access parts with dealership replacements. Staff is prompt, courteous, and they have a great coffee/expresso machine. And if you're really nice you can retuen unopened parts.
My service manager Jonathan was very professional and did a great job.
Thay was really good this morning. I would tell my family and friends to go to the chev.Deal. Because you are real experience people. Thank you so much for your help.
HORRIBLE SERVICE!! MOST HORRIBLE EXPERIENCE WITH A CAR SERVICE I HAVE EVER HAD!! I SPENT 1500 FIXING THE WRONG ISSUE MY 1ST VISIT. SECOND AND MOST RECENT VISIT. I BOUGHT BRAND NEW TIRES FROM FELIX, 2 WEEKS GO BY, THEY'RE FLAT, TOOK IT TO THEM TO FIX, THEY SEND ME HOME SAYING THERE IS NO LEAK. 12 MORES DAYS GO BY, WHAT DO YOU KNOW I HAVE 2 FLAT TIRES AGAIN! I TAKE IT BACK AND THEY TRIED TO TELL ME THE SAME THING, THEY KEPT MY CAR FOR 5 DAYS NO PHONE CALL OR UPDATE, VEHICLE JUST SITTING!!. VERY LACKLUSTER SERVICE AND CARE OF VEHICLE AND I DRIVE AN ESCALADE. WHAT KIND OF SERVICE DO YOU THINK YOUR CAR WILL RECIEVE
Tow vehicles for Felix Chevrolet and i was treated nicely by the employees.
Felix chevrolet
Parami it was a very bad experience
They only stole my truck
For a mechanical problem and I paid them about $ 900 dollars and they delivered it to me with the same problem
And when I return to tell them that I don't
Mebian areglado la faya solo medijiero
That then I had to turn off for
Another diagnosis which I already paid for, so my people get ready
Do not pay without first checking that
Deliver well sucaro
I called on Saturday, July 25, 2020, for an appointment and was given one for Monday at 10:00 AM. I arrived at 9:50 AM. I wanted an oil change and Information about what would be necessary to get the touch screen in my car repaired or replaced. This took over 5 hours. The new service manager says that he gives first priority to white people and then to Mexican people. Blacks have to wait until they ( white and Mexican ) have been served and gone. Then blacks can get service. The mechanic work at this dealer is good. I have been a customer at this dealer since 2008 when they sold Cadillac automobiles. It was the closest GM dealer to my home. The waiting area is now outside by the door. I was waiting and I watched people (white & Mexican ) arrive 1 hour and 2 hours after me. I saw them wait an hour and get their vehicle back and go home. I later heard that he had told men to fix his car tomorrow. I didn t get an oil change until 1:30 PM after arriving at 9:50 AM for a 10:00 AM appointment. The work was done by the workers but the service time was lousy and not what I had been use to receiving at this dealership. So this was not a good experience.
Make sure that they put their dollars where they put their mouth
Willey is probably the worst salesman ever. He was very rude and didn't want to make a deal. I will never visit your crappy dealership ever again. Be warned about their rudeness.
Great and excellent service. I Highly recommend Felix Chevrolet for your car Service
I was not happy with the fact that the service department took one week to provide me with a lender car. When I asked why they don t have lender cars available they said they didn t have enough cars. Not acceptable. I had to pay for my own Uber to get to work. The staff didn t explain to me throughly what was wrong with my car. After a week they told me it was the accelerator pedal that needed to be replaced but was back ordered by GM for a 2016 Malibu. Called a couple other Chevy Service Departments (Simi Valley) they were so nice and went above and beyond to locate the part at a location in the Santa Monica but apparently the part needed to be purchased by Felix Chevrolet. Santa Monica had the part available but Felix Chevrolet refused to purchase the part from them. The manager couldn t give me a definite date of when the part would be available through GM. I was so annoyed with how staff handled this as I had to call in each time to get an update. Never going back to that location.
Ms. Dee Dee Joshua... came through at the 11th hour it seemed nearly impossible to get a vehicle and persistently kept calling to get me through the doors
Thank you and Daniel (finance department) for the professionalism and personal care taken towards my situation. I will be recommending any person in search of a vehicle to you
A rare gem
The service here is terrible. The people in the parts department don't help you at all. They answer the phone, and put you on hold. Not worth the time. Find somewhere else to get your parts.
Shady people when they called my company that takes care of all issues with the car they tried quoting them different prices each call and did not notify them of the safety concerns on First Call on second call after notifying them of the safety concerns my provider was able to approve what was needed for the car but only after I push the issue with the Felix dealership I will never be back and I suggest other people if you want honest people don't go here
The work they do is cool I don't like the wait time you wait too long here
service was ok I mean it's a product of the demographic
We are extremely satisfied with Daniel Medina's professionalism and knowledge. From the minute we inquired about purchasing a vehicle, Daniel was more than helpful. He went above and beyond to make us feel comfortable and find us the best possible deal. He was honest and told us exactly what to expect. No surprises. We highly recommend working with Daniel from Felix Chevrolet.
Tani has been a pleasure to work with. He made the buying experience painless an simple. Tommy from service has been very accommodating. It's people like these that keep me coming back. Great job guys.
felixchevrolet.com