FARYS Review

Prutsers. They came to install a new meter, with the immediate consequence of a serious leak in the indoor installation. The mechanic in question claimed that it had nothing to do with each other and could / would not do anything about it. Called with his boss, he relinquished all responsibility. Called to service desk Farys where I was transferred 4 times. After powering because they always wanted to get rid of me. Finally, a technical service employee said that I had to call in a plumber myself and that afterwards it would be a matter for insurance. In short, I had to solve their fiddling work and get my flooded house dry. And in the meantime, I ran out of running water. It is a pity that I still have to give 1 star. A big zero!

When I was a student, I studied in Ghent for six months, so I had to pay that period to Farys (Sept 2016-Jan 2017). After that I never heard from them again, until June 2019. Then I kept getting warnings that I still had to pay for the last 2.5 years ?! I then emailed and called Farys customer service. They assured me on the phone that this was indeed an error because I had never received emails or letters from, for example, a bailiff or the like. They told me to resend the takeover document again and then forward all the credit notes to me. This was going to take some time and around September 2019 I indeed received a lot of credit notes, starting from February 2019. I thought this was finally over until I got an email from a bailiff that apparently this would not be over ?! I emailed them again but now of course they say that all of this would be wrong and I cannot prove this despite previous phone calls + the credit notes. I have never been treated so badly by a supplier and I do not recommend it to anyone!

Very unfriendly and incredibly unprofessional! Are 10 years behind with the technology.

Calls to 078 (paying) cannot be reached with a smartphone.
Called an 0800 on a landline, who said it was not for us harm from farys, a bit arrogant.
Basement of apartment under water already 10 cm, Farys did not want to do anything, called the syndic. Please make an 0800 number that can be reached for damage.

Mediocre service, endless waiting on the phone,
Time of passage too far, short ... back to the Middle Ages ...

My account has been handled with nothing else than poor management and account, a disgrace!!

Very bad (telephone) service! People are forced to work older people online and do not state where people can go for personal contact. They just pick up !? Congrats! Even 1 star is too much for such a service, but without a star I cannot post this review.

No
Don't want to speak French just I rang to inform that the mail I received was not mine she told me you don't speak French I can't help you I refuse to speak French with you.
Bunch of idiots

The customer service has helped me very kindly. But Farys is very expensive. It is a pity that we can not choose a water supplier ourselves. Every city, every municipality has its own monopoly in this respect. Obviously, a company can eagerly make use of it, because the customer has no choice.

Very bad communication. Switched to company. Domiciliation is performed but no invoices are received. Also not possible to log in to MyFarys as we are 2 business managers.

the greatest thieves I've ever seen send me a huge bill to pay their debt, they legally steal more than a thief is illegal

Racism up to and including ... We are French-speaking and BELG at home, we live in BELGIUM and when we call in an official language of Belgium, they do not want to help us because you do not speak Flemish, no. Madam, we do not speak Flemish, but Dutch. And by the way, as a customer you should be able to be served in 1 of the 3 official languages of Belgium, if necessary pass it on to a colleague. It's not like I started to speak Japanese or Spanish. This is also a society where you are obliged to have a service, if we could choose we would have been gone a long time. It's just outrageous, you are no longer allowed to be a Belgian in this country.

Unpleasant whether you speak Dutch or French ..... poor service in every way.

EXTREMELY UNPLEASANT AND UNFRIENDLY CONTACT

We call to follow up on the replacement of a Lead pipe as they came to check and told us to expect a follow up call in the next 2 weeks. As nothing happened, we call and get a very unpleasant person who gets mad at us because we don't give her a client number (sorry we don't remember all clients number for every single company) and she cant find anything. Then she realizes she DID NOT LOOK AT THE RIGHT NUMBER.

I understand why Belgium is often seen as a place with one of the worst customer service in the world. As Belgian, I am ashamed of this and don't understand how there are still companies out there which don't care about their customer experience.

Shameful way of doing business. This is wild capitalism at its best. No justice whatsoever in helping the customers. If you could - but of course you can't ;-) - we all chose a different supplier. They supposedly send bills, but in fact they just don't do this to push people into their domicile system, or they happily give them to a bailiff's office with which they bake sweet bread and share the proceeds. Sad from A to Z.

VERY EXPENSIVE!!!!!!
I moved from Antwerp to Ghent.
Waterlink is 90% cheaper than pharys.

Continue like this and the day or there will be another water supplier, because there will be, you will cry because you will hardly have any more customers band of incompetents, I believe that you do not understand that it is the customer who pays the invoices and that the customer is ROI ......

Expensive company. Friendly helpdesk. However, if you forget to pay, you immediately have to pay administrative costs. People sometimes forget things but obviously, Farys doesn't make any mistakes. This is not a customer friendly approach. A cost free reminder would be more customer friendly and 21st century appropriate!

Too expensive. More than 1 year after our move and cancellation, we still receive invoices with the associated administrative costs and threats. Incorrect invoicing, by the way! Also not friendly or helpful when you call them. Fat zero.

Their site offers us on My Farys to connect with Google or Facebook and it does not work.
I just had a very unfriendly Dutch-speaking lady on the phone who told me that it would never be possible in the future but before that told me that she did not know.
In short, please update your website and withdraw the proposal to connect with Facebook and Google.

Incompetent company possible, unpleasant reception on the phone and no desire to help the consumer. We do not receive invoices despite two requests for sending by email. The staff blame B-post. Scandal. Consequence, additional fee for delay and bailiff.

Too bad the star 0 can not be given, very poor telephone reception and moreover treats you like a draw!
My former tenant made a mistake in writing and filled out a repossession document with some initials. Farys simply made the change without informing me and without putting the correct address on the invoice. So not even a confirmation email that he had received the recovery document. So if you want, put your subscription on your neighbor with some signature and your neighbor can pay your bill! (ironic). Farys just tells me I just have to go to the police, even Farys doesn't check.

Deplorable customer service, too bad I can't put a note below a star !!
Collaborators and customer help strongly to review ...

4 hours late leopold 1 plein oostende still no water disgraceful

Pay attention because Farys does not adhere to the General Water Sales Regulations and afterwards they put pressure on you to pay fraudulent invoices. I already file a complaint! I recommend everyone to do the same. If you do not submit your meter readings on time, they will charge this twice and claim that you are no longer entitled to the basic rate. I think their score speaks for itself.

I want to say to the people who are doing very well in the beekstraat in mere

Reachable by phone at the most idiotic hours. Website with account that is not working properly. Bailiffs send without ever sending any invoice themselves. What kind of dark company is this?

We are very satisfied with your technicians. Extremely professional and friendly.

This morning I asked a lot of questions about social tariff. The lady in question (Katia) has explained everything clearly, prepared a file and always accurately and kindly solved my questions in anticipation. Thank you!

No, very bad contact, speak only Dutch, impossible to send them a simple mail (site extremely poorly done and not functional), no listening and no return (necessarily).
To run away!!!!

Helped very well by the Farys planning department when we had problems with bringing the drinking water connection into our home on time. An understanding and friendly team.

Moves from bad to worse. Problems with the water supply that now take almost a month without a solution. Roads that are open without communication to local residents of time and condition. And today no more water as a final piece.
But pay a bill once.

Self communication to emergency services on exit roads is as good as nonexistent. I speak from experience.

Extremely rude customer service and does not want to find a solution to the problem that arises. Terrible company! Shame!

Immediately arrived at the customer service (which also has good opening hours for people who have their own office hours) and super clear and friendly help from Tamara, in connection with a move.
Thank you for relieving me as a customer and providing such a service !!

The number of times I had contact with Farys, this concerning new connection to drinking water or urgent problems with connection to waste water, I have been helped very correctly and in a friendly manner. Excellent service, smooth communication and follow-up of my file. In my case 5 stars.

Gang of rippers you are outrageous !!!! If you call they will know each other about their work! pity that there are only farys from suppliers !!!!! Otherwise you could go to the pot!

Very unfriendly customer service !!! Very unprofessional. Are unable to offer solutions! They are also very expensive! We miss IWVB!

If you have to pay, they are quick with their invoices. If they have to pay you, they suddenly no longer know your account number !?

Make me pay full pot and have not lived at that address for 2 months !! ?? And I still had to impose ??
Weird things at Farys.
Don't trust that company! Legal thieves!

really a scandal who now pay 200 a month in belgium for water people wake up don't let julie do those scammers !!!

Just had a friendly lady on the line who will try to get someone to finally call me.

Doesn't even deserve 1 * Their site dates back to the prehistoric times of computing. Unable to register or upload. Their help-desk is located in Syria! Problem, all the employees resigned and came to settle in Europe! I give up, their mediocrity has overcome me ...

You are mafia. We have moved for more than six months. Until now you are still asking so-called "unpaid invoices" to be paid with administrative costs on top of that while these are in order.

When calling, no answer and you can not even email you. In short, I advise against it!

Service below everything !!! 4 months of waiting to have an appointment, to finally not come to the appointment ... When they finally come, it is impossible to communicate in French, and the information given to the technician is incorrect (we had told him that 'he was coming to install a new meter, although we called 10 times for the same problem: installing new pipes in the ground, deeper). It's a shame ! And of course it's impossible to go see another company because it's a monopoly ... Too bad we can't put less than a star

They do not care about customer satisfaction. Extra billing without explanation. only answers in Dutch, not even English. Hang on the customer's nose.

Prutsers. Nothing works, conditions from the jungle. Ombudsman here I come.

Attention !! Send you a letter for direct debit although I am not a customer or have a contract with them. I will continue with this !!!!!

Incorrectly calculated water bill, they must be charged with fraud.