Calls to 078 (paying) cannot be reached with a sma...

Calls to 078 (paying) cannot be reached with a smartphone.
Called an 0800 on a landline, who said it was not for us harm from farys, a bit arrogant.
Basement of apartment under water already 10 cm, Farys did not want to do anything, called the syndic. Please make an 0800 number that can be reached for damage.