Exklusiv-hauben GUTMANN GmbH Review

From the initial consultation through to installation, absolutely recommendable

Here are professionals at work who really do a great job.

Have a Stratos hood for 12 years custom-made by Gutmann. Have now needed the first time a customer service and already as in the consultation at that time in the exhibition on site and the purchase, I was again very satisfied. Great advice, quick contact, fast processing, technicians came and fixed the problem immediately So everything about 1 week. For another 12 years.

Good evening,
actually I wanted a print of one today
other manufacturer.
But since I want to keep my current kitchen, u. want to have a hollow in this regard, the kitchen studio had offered me the Viento from Gutmann.
Top product, just in the hole.
The price is also great under 3,000 gross.
It's my pleasure.

I BLACK by rose!

I have ordered about XXXL my first hood.

Carta in BLACK by rose.

Looks really good.

Thank you.

I was very satisfied, I found everything I needed and the service was very courteous. I can only recommend.

Exclusive hood only 4 years old, problems from the first year.
NEVER again this manufacturer Gutmann,
More expensive but no quality.
Total repair in 4 years approx. 3000 (no individual case)
You can buy new ones for this price.
NEVER AGAIN.

Very friendly and competent staff who really take their time.

Very good quality of products and the award is true.

Actually a great product range.

But ! !! If there is a complaint, it borders on inability and cheek. Had to wait 7 months for a complaint to be processed. In the end it turned out that it was just a small "cable break". --- Removal of the hood by a kitchen builder and shipping to the factory 1,400 euros plus GUTMANN repair costs 773.35 euros. : - ((
Incomprehensible. In addition, an impossible correspondence over weeks, poor availability ...

Product expensive but good. Service is not available. Replacement filters have been ordered for 5 weeks and paid for immediately (prepayment), since then nothing has been heard from Gutmann. Hopefully not bankrupt!

Great selection, very good advice, good prices and great service.

Have taken from my parents the hood, SOLO island special.
Approximately 10 years old.
3 months ago def.
Waiting time incl. Order 3 weeks.
I had been explained that you have a job related manufacturing u. minute with 2 week waiting time must count.
Well, it was not cheap!
But otherwise very polite nice and accommodating.
I got 10% discount.
As long as it was only the hood.
Otherwise just open windows.
You like to cook well cooked food.

Greetings from Munich.

Competent help with problem with the lighting of the hood, without increase in sales as a primary goal. Own repair worked perfectly thanks to good instructions and the appropriate support.
Thank you, I am very satisfied.

Absolutely poor service and insufficient product quality. The hood was already poor after assembly. Defective light, switching via remote control no longer possible. 6 weeks we waited for the repair to find out that the hood can not be switched on or off again. Never again GUTMANN hoods!

THANK YOU for the technical CONSULTING.
WOW.
Now I can buy a GUTMANN air circulation hood with a clear conscience.
Now I just have to look for a KS where I get a great OFFER.

Everything perfect! I am completely satisfied! Many thanks for everything! Gladly again!

First of all, the positive things about Gutmann's products, they look really good. How the company deals with complaints is unfortunately not premium!
On June 25th, 2020 we purchased a hob from Gutmann through XXXL Lutz, which shows E5 on 3 of 5 fields after cooking twice. We complained about this to XXXL Lutz on June 29th, 2020, stating that the hob is new. After waiting 3 weeks, we called Gutmann to find out when the hob would be repaired. During the phone call, I was told that XXXL Lutz only reported the error on July 16, 2020. The company XXXL Lutz says that they reported the error on June 30th, 2020. So far so good you could think, but far from it, Gutmann has not even managed to offer or coordinate an appointment for the rework!
Yesterday I called to find out when there will finally be a repair no information no callback!
Called again today at 9:00 am and spoke to Ms. ..... no callback so far, no information.
The only thing I keep hearing is that I should understand the Corona circumstances!
The company Fricke, which works as a subcontractor for the company Gutmann, has had the spare parts since July 27th, 2020 (statement by the company Gutmann) but cannot call us to make an appointment!
Unfortunately, this is not a good sign when so much breaks at Gutmann that the subcontractor (Fricke company) is unable to come after to repair the equipment.
To be clear, I think it's unbelievable that you have to wait 5 weeks for an appointment and that with a PREMIUM manufacturer!
I hope that somebody will take care of our cooking equipment now. So far we have the impression that Gutmann doesn't care.
Today, August 14th, 2020 the hob is still defective and no appointment for customer service in sight. But something has changed, the Fricke company is not responsible for us, as we are based in Schleswig-Holstein (but that was known from the start), it is the Roth company that repairs the Gutmann hob. We got the spare parts to our home on August 10th, 2020, that worked before.
Until today (September 1st, 2020) nobody has contacted us to make an appointment. All deadlines that were generously set by us have passed fruitlessly and now we do not want any more repairs. The XXL Lutz company has now ordered a new hob from you. I hope you deliver this immediately so that the disaster finally comes to an end and we can write something positive in this way.
After 4 months it finally worked, we got a new hob. It's a shame that everything took so long.

Dear GUTMANN TEAM,

I had a KD case 2 months ago.
The waiting time was about 2 weeks.
I was told that it was a production order.
Despite everything, all calls and conversations were very plausible and always very polite on both sides.
Customer service was very expensive at over 400, but I was accommodated somewhat.
Since my hood is a bit older, u. I just can't part with it, I put up with this.
I am satisfied with Summa Summarum.
I stand behind the German product.
I stand behind German family businesses, as well as behind the German jobs.

I wish the whole team all the best.

greeting
Paul Klaus

Professional service, from planning to execution to billing. Absolutely recommended.

Unfortunately, I have to join the negative reviews in terms of service. For over a week, I'm waiting for a response regarding malfunction control steam extraction and it has taken to no one today my concerns. Luckily I do not have a broken stove or the like from this company !!
Supplement 09.12.2019:
I beg your pardon? A technician was with us? NIEMAND has been with us until today and no technician has contacted us since! The case is now open since 23.10.2019 and the hood is still defective! But they find this period probably appropriate!

Here you are really in good hands and everything has been done to my expectations and I am very satisfied.

Delivery and service always perfect. So I praise the trade.

"Exclusive" is only the lousy customer orientation! Gutmann is good as long as the device looks and works well. But woe to anyone who has a technical problem: there is simply no response to inquiries for months! On the phone, reference is made to the online service form and after this has been filled in, the customer is simply ignored. Our Abajo downdraft ventilator has had a defective flap for over half a year, and the touch control panels of the device meanwhile react just as little as the "Gutmann Service Team". I can only advise everyone: stay away from Gutmann and when buying a downdraft ventilator make sure that the manufacturer also has an efficient service network.

Five stars for the clerk Mrs. Alica Hatz, who took care of my spare parts request quickly and also the subsequent exchange of which ran smoothly. Without Ms. Hatz, the company would only have received a star from me, as there was no reply to emails or only weeks later. Even a technician could, despite direct direct dialing, never be reached!

Have a Gutmann fan module with external motor for many years in operation and am very satisfied. Gutmann had problems because you were integrated in a large corporation and I think now on the top and again independently.
Also the dump fan Fonda is very good in design and quality.
I think Gutmann is good.

We have been put off for more than a year or our concerns are not taken seriously. After all, we should take off the cover of the extractor and tear it up and down manually until it automatically closes again. Certainly very conducive to the future. After that, it is said we have intervened here even if nothing works. The other idea was that we should receive the part and install it ourselves. Do you want to offer premium products and service or not ?!

Ingenious advice and perfect service. Here the word service is filled with life.
Many Thanks!!!

I'm really surprised why the brand is praised so much.
Gutmann Llana (NP 3000 ) 3 times reclaimed, sometimes broken light, sometimes button broken.
Now to get the new kitchen (19000 ), a new Gutmann hood although the old one was better. There was a broken button after 2 weeks, was the service after three times call repaired but was broken after 2 days a lamp . Sucking does not do it properly either. (Not my girlfriend)
In my opinion, unjustified prices, but if you look at the auto industry are the premium brands synonymous only in the workshop.

Punctual and perfect installation, everything went smoothly.

Friendly advice, punctual and professional installation. It can also go like this. TOP!

Complete satisfaction. 5 stars for the super friendly service and competent advice.

the replacement remote control costs the wholesaler 109.-, but this was not supplied by Gutmann over 2 weeks, so I ask Gutmann and see there the remote control is in stock, but costs 141.- If the hood would pull off at least well :-( Should I need a fume hood again, then certainly not from Gutmann.

Gutmann's service processes do not work. First you call the hotline and wait over twenty minutes. There you are referred to the fact that orders are only accepted via the online form. After filling in, you will not receive any feedback that the request has been received. After that nothing happens. Only after a telephone inquiry is it declared that an offer will soon be sent by email. Nothing happens after the assignment. After a query, it is declared that the spare parts will be sent and then an agreement will be made for the service appointment. After three follow-ups, the technician calls whether he can spontaneously come over for repairs. He had all the parts with him. The control unit can be replaced quickly. I decided to have the invoice sent to me online. The email did not arrive two days after the repair. With so much inefficiency, it's no wonder that repair costs are anything but cheap. I cannot recommend Gutmann after this odyssey.

The installation was quick and easy. I can recommend it with a clear conscience!

02/22/2019, 14:50 h: UPDATE: Not 10 minutes after I left a negative statement on Gutmann's Facebook page, I suddenly got a call from Mr. Frank M. (allegedly responsible sales representative), who talked about it with me about it wanted to entertain. That was fast !!! After I blocked it, he was goofy and threatened to contact me on Facebook, block my Facebook page, etc. and delete my comment (which he did) and talked about slander. It only confirms my intention to no longer have any contact with Gutmann. Incredible.

02/22/2019; 13.25 h: Can I join the many bad 1 star reviews regarding the handling customer service, accessibility, etc. only. Just to scare.

Unique product world !! You have to experience the manufactory of GUTMANN. Many thanks to all employees who contributed to my dream kitchen with their unique expertise in planning and execution. My hood is just awesome !! That's why I forgive 5

Great selection with fair prices. Competent staff and great construction service. Highly recommended!

Service sensationally bad, we have only been using the 5310W880BBL hood for two months and it no longer works.
Service for a week, neither email nor by phone, not available!

Hello,
I can only confirm you in your post.

The customer service can not be outbid in incompetence. I would like to describe the following facts:

In November 2018, a Gutmann hood Fonda was acquired from the company Marquardt. This was then installed in February 2019 in the kitchen. Already in February, the company Gutmann was informed that the hood is defective. From that point on, the dilemma started. The customer service is impossible to achieve.
After all attempts repair dates could be arranged:

1. The first appointment was canceled the day before because the technician had a gastrointestinal infection.

2. The second appointment was not canceled. However, no technician appeared. Futile waiting including a day given away overtime.

3. The third appointment was held. However, the problem could not be verified.

4. The fourth appointment, like the third one, was not performed. This one was not canceled. Again futile waiting including wasted overtime.

5. The fifth appointment was held. However, again the problem could not be identified.

6. Before the last appointment, the replacement of the entire hood was required. The technician appeared, the problem was solved by the entire exchange.

The company Marquardt was repeatedly informed about the entire course. They were amazed by the actions of the company Gutmann and held a conversation with the representative.

Various employees of the company Gutmann were informed about this incident. It took about 2.5 months for the repair. All phone calls were made, Person A did not know what Person B discussed or did not want to understand. Various cases of illness have been advanced;
- A headache
- Gastrointestinal
- Etc.

Or potential contacts were always in meetings.

Due to these problems, we will not buy another device from Gutmann in the future and invest our money, our time and our nerves in products of other companies.

addendum:

A customer satisfaction-based feedback was always missing.

I have a 10 year old horizons or something like that, due to a strong storm we had a complete. Failure.
Hood was broken according to GUTMANN, possibly control.
400 , without fitter. I was persistent. After about 3 weeks everything was done to my satisfaction. Technician Hr. Radici was very nice. If you want to drive a Porsche you also have to reckon with the costs someday. Keep it up. Kiss. Your Sarah.

Good day,
I recently looked at all the products in the exhibition in the factory, which I did not know that the GUTMANN company also offers ovens, refrigerators, etc ... Incl. 5 year guarantee, as well as a carefree package, i.e. if something is defective on the devices. should be, these are exchanged 1 to 1. I think that's great. I'm looking forward to my kitchen.

Exclusive hoods? Gutmann probably means exclusive service, because it doesn't exist at all! One can only advise against these overpriced hoods! Only problems with this rubbish for two years and Gutmann doesn't care about anything!
There is still one star too many !!!!

The Mesa downdraft fan is the worst fan I've seen in the kitchen in 25 years. An absolute bad design and already defective after three years. The grease filters have a magnetic attachment that comes off constantly. If you cook on the hob and something boils over, everything flows sideways into the hob fan and the dirt is extremely difficult to clean. It is easy to tear your fingers open here. The cover flaps, which can be opened by remote control, are extremely difficult to adjust and constantly adjust themselves so that they get stuck when closing. Using the product is really no fun at all. Gutmann himself is unfortunately not very accommodating and would like to have repair costs of 1000 for the repair of the servomotors for the fan flaps. For a servomotor! I can only say stay away from the Gutmann brand. It has nothing to do with exclusive, only with exclusive costs. After three years, we would rather throw the product away and install another one in our kitchen than continue to be annoyed about the inferior quality.

Dear recession writers of negative reviews,

It is evident on almost every second that these hair-related experiences are.

Dear GUTMANN TEAM,
you have these negative recessions def. not deserved.

You stand for Handmade from Germany.
High-quality products cost just a little MONEY.
SOMETIMES you just have to be patient in case of spare parts, customer service etc ....
Some people today order today and want it yesterday.
Quantity is available at other companies.

Keep it up.

Thank you.

I can only say, great service, great advice and professional execution. , I am very satisfied with the extractor hood. Sup
Many thanks to the company Gutzmann

Definitely recommendable. Competent, punctual, very clean work. Problems that occurred were solved intelligently.

Very friendly service and the staff are very competent and courteous.

unfortunately quite expensive and if it comes to technical problems, not very accommodating. Overall not recommended, I would not buy again ...

I have the island hood, Luna. She is older but still very modern in design and works great. Every 7 years, the filter must be completely replaced. Is very expensive and costs about 300,00. Now it is time again that the filter loses metal particles and needs to be replaced. But the FA Gutmann came a devastating message that the part is no longer built and therefore no longer available. I can not throw away a functioning hood just because the filter has to be replaced. Therefore never an expensive Gutmann hood.

Best hood I've ever purchased .. Price performance top ..

I ordered my first hood here and I am very, very satisfied. Hence a recommendation from me :)

Waiting since the beginning of November for a technician appointment. At least a call where you can make an appointment in the future should be possible. Incredible ... I even wrote to the managing director Mr. More

Basically, I have to say yes that the subject matter of Mulden ventilation is too bloated.
This can not work.
When it comes to exhaust air planning, there is no way around GUTMANN.
Is there a trade fair or kitchen studio somewhere in the Bielefeld area where I can look at all the hoods? Money does not matter.
Thank you.

Clear recommendation from me. I ordered a hood here and everything went well.

The BEST MULDE OF ALL TIMES '
NOVEL, 5ZONES!

Thank you.

Great products.
Thanks for advice.

I can not understand the positive reviews Gutmann. I have been waiting for over a year now for the defective glass cover of my Capa 2 to be replaced. Somehow one does not agree who is responsible since Gutmann was taken over. My mails to Gutmann directly were ignored for months.
I am very disappointed and would recommend to avoid products of this company.

Unfortunately, we are very disappointed with the customer service. On March 7th, 2018 we communicated our concern by email. We were promised that someone from customer service would contact us. Nothing has happened to date. I even called again 2 weeks ago, promised again that someone would answer by phone, again nothing happened. Next time I'll think about buying an expensive device from Gutmann. If I had read the reviews beforehand, I would not have bought the device. And yes, one star is too many .....

The extractor does not work at all. Catastrophic service: if someone should come to repair, only that alone should cost 700, - Eur travel costs (!) For the 100 km route. Incredible!!!
We have finally had enough of Gutmann. These are just bad things and lousy service. Management has been lacking at the back and front for years. Catastrophic if a shop is run so badly.

Beautiful extractor hood for my kitchen. And the service is great. Immediately after a week I had my spare part with installation.
That's fun. Many Thanks!

I can confirm the previous reviews only. Less than a star is unfortunately not. If someone reports on calls or emails you get after weeks called spare parts prices that are so high for other manufacturers (Bosch Miele AEG ...) 2 new Hoods gets. Only the prices here are "premium", the quality and service are the very last.finger away from this manufacturer.

We were at the in-house exhibition and looked at the great innovations. I can only recommend!

Catastrophic service! Expensive cooktop hood after a few weeks broken. Loud like a jet! Reported in writing immediately, no reply for days, unfriendly employees. Checked back, photos were requested, swiftly promised to take care of it, then spare parts were ordered after remote diagnosis. Again for days nothing heard and after someone finally reached by phone, an appointment in 9 days will be communicated when we are on vacation. At the request but still within a week to make an appointment, get a foggy response !!
For weeks now without a working hood. That is not how it works! Customer service is something else! Not recommendable!!

I bought the dump Fonda, was surprised only about the poor air performance.
After about 2 weeks, the customer service was with me and had the engine replaced.
Now I am more than satisfied with the performance.
Furthermore, this is still very quiet.
Many Thanks

We have a Cara C1 hood by Gutmann. The grease filters are attached with magnetic strips in the hood. When cleaning in the dishwasher, the magnetic strips are detached from the grease filter. You ran in the Eco program More

After a lightning strike the control of my ceiling hood Campo has completely failed due to an overvoltage. Within a few hours I received an offer from the service department for the replacement of electronics. My insurance accepted the effort to 100%. After my release to cover the costs, the hood was repaired within the following week. I am very satisfied with the fast service and handling.

very bad customer service. Weekly waiting times to make an appointment for trouble shooting within the warranty period! Only with increased pressure an appointment was offered after more than 5 weeks. EXCLUSIVE is different!

Dear ladies and gentlemen of the company GUTMANN,

Last weekend I was traveling in the area Hessen.
My wife wants to buy a new kitchen in the near future,
Price asking for the 80,000.00 .

Of course, there is only one Gutmann in this kitchen.

What I have to say that the other manufacturers purely in optics, feel, operation, noise, quality, and strength, you can not hold the water.
I was so taken with the material of your hoods "how can a product put so much love in the detail". HATS OFF!

They are not the Porsche but the Bugatti hood manufacturer.

My family and me, you have won as a customer.

Respectfully and with the most courteous greetings,
as well as Chapeau to the employees of the company GUTMANN incl. Fernandez.

Prof. Dr. Peter Friedhelm Perchen

For me, the mountings of the hood were broken. I have easily, quickly and free of charge by mail the tiny parts sent posted - and also a detailed description for replacing. Certainly saved 200 !! - THANK YOU!

Everything went well and I am very happy with my new extractor hood.

In a very exclusive kitchen studio in Brunswick, I had all kinds of hollowed-out fans look at and show me. After a very intensive consultation and demonstration of the individual solutions, I decided to go with Gutmann. The Nivel has 5 cooking zones including use of medium cooking zone, furthermore, this was very quiet u. Powerful. Decisive was only your present and the absolutely high-quality processing. The ladies u. Gentlemen from Gutmann did everything right. Thank you very much continued success. Greetings from Lower Saxony.

Today, I have a hob from the Gutmann company planned in my kitchen studio in my new kitchen.
The cooking hood Nivel.
Also worked well at the show.
I'm convinced, not only because this cooking hood has 5 hotplates.
No one would have said that to me.
Would be great advice from Gutmann directly on tel.
That's why I'm satisfied

Hello Mr. Marx,
enclosed pictures of the ceiling hood
with tile roof fan.
Customer is absolutely thrilled with this hood.
Luminous efficiency huge. Suction power enormous.
You do not hear the hood.
Kind regards
H. Hinzer

This mail sent me the kitchen studio WWT, Sankt Konrad Allee 33, 40723 Hilden. Many Thanks

A friendly team that takes care of the customer's needs.