Olaf Schliesseit

Review of Exklusiv-hauben GUTMANN GmbH

First of all, the positive things about Gutmann's ...

First of all, the positive things about Gutmann's products, they look really good. How the company deals with complaints is unfortunately not premium!
On June 25th, 2020 we purchased a hob from Gutmann through XXXL Lutz, which shows E5 on 3 of 5 fields after cooking twice. We complained about this to XXXL Lutz on June 29th, 2020, stating that the hob is new. After waiting 3 weeks, we called Gutmann to find out when the hob would be repaired. During the phone call, I was told that XXXL Lutz only reported the error on July 16, 2020. The company XXXL Lutz says that they reported the error on June 30th, 2020. So far so good you could think, but far from it, Gutmann has not even managed to offer or coordinate an appointment for the rework!
Yesterday I called to find out when there will finally be a repair no information no callback!
Called again today at 9:00 am and spoke to Ms. ..... no callback so far, no information.
The only thing I keep hearing is that I should understand the Corona circumstances!
The company Fricke, which works as a subcontractor for the company Gutmann, has had the spare parts since July 27th, 2020 (statement by the company Gutmann) but cannot call us to make an appointment!
Unfortunately, this is not a good sign when so much breaks at Gutmann that the subcontractor (Fricke company) is unable to come after to repair the equipment.
To be clear, I think it's unbelievable that you have to wait 5 weeks for an appointment and that with a PREMIUM manufacturer!
I hope that somebody will take care of our cooking equipment now. So far we have the impression that Gutmann doesn't care.
Today, August 14th, 2020 the hob is still defective and no appointment for customer service in sight. But something has changed, the Fricke company is not responsible for us, as we are based in Schleswig-Holstein (but that was known from the start), it is the Roth company that repairs the Gutmann hob. We got the spare parts to our home on August 10th, 2020, that worked before.
Until today (September 1st, 2020) nobody has contacted us to make an appointment. All deadlines that were generously set by us have passed fruitlessly and now we do not want any more repairs. The XXL Lutz company has now ordered a new hob from you. I hope you deliver this immediately so that the disaster finally comes to an end and we can write something positive in this way.
After 4 months it finally worked, we got a new hob. It's a shame that everything took so long.