Hello,

Hello,
I can only confirm you in your post.

The customer service can not be outbid in incompetence. I would like to describe the following facts:

In November 2018, a Gutmann hood Fonda was acquired from the company Marquardt. This was then installed in February 2019 in the kitchen. Already in February, the company Gutmann was informed that the hood is defective. From that point on, the dilemma started. The customer service is impossible to achieve.
After all attempts repair dates could be arranged:

1. The first appointment was canceled the day before because the technician had a gastrointestinal infection.

2. The second appointment was not canceled. However, no technician appeared. Futile waiting including a day given away overtime.

3. The third appointment was held. However, the problem could not be verified.

4. The fourth appointment, like the third one, was not performed. This one was not canceled. Again futile waiting including wasted overtime.

5. The fifth appointment was held. However, again the problem could not be identified.

6. Before the last appointment, the replacement of the entire hood was required. The technician appeared, the problem was solved by the entire exchange.

The company Marquardt was repeatedly informed about the entire course. They were amazed by the actions of the company Gutmann and held a conversation with the representative.

Various employees of the company Gutmann were informed about this incident. It took about 2.5 months for the repair. All phone calls were made, Person A did not know what Person B discussed or did not want to understand. Various cases of illness have been advanced;
- A headache
- Gastrointestinal
- Etc.

Or potential contacts were always in meetings.

Due to these problems, we will not buy another device from Gutmann in the future and invest our money, our time and our nerves in products of other companies.

addendum:

A customer satisfaction-based feedback was always missing.