Unfortunately, I have to join the negative reviews...

Unfortunately, I have to join the negative reviews in terms of service. For over a week, I'm waiting for a response regarding malfunction control steam extraction and it has taken to no one today my concerns. Luckily I do not have a broken stove or the like from this company !!
Supplement 09.12.2019:
I beg your pardon? A technician was with us? NIEMAND has been with us until today and no technician has contacted us since! The case is now open since 23.10.2019 and the hood is still defective! But they find this period probably appropriate!