Their service are so patient with very detailed information and specific instructions, it is so easy to corporate with them. RiCarra helped me to finish the leasing request, she is friendly and reply me very fast, I am very appreciated!
Efficient, great help, proven dedication to their clients!
I needed assistance with the new gate code at Pine Valley, and was helped quickly.
I have worked with Pat Clark and Excel Association Management, Inc. for over ten years. Pat and Excel are very experienced and provide complete professional care for our HOA. We have over 600 homeowners in our association. Pat and his team assist the board with the management of the HOA as well as dealing directly with individual homeowners. Pat is of the highest integrity and professional character. He and his team are familiar with our by-laws and covenants and are absolutely integral to the HOA running smoothly. Thanks Pat!
I have made several emails recently to Exvel about a number of issues. They are always very quick to respond and pleasant to deal with. I think they do a great job
Shortly after having posted my concern both Adam & Patrick Clark reached out to me to address the situation. After speaking with them I'm confident that their delay in responding was an unintentional oversight. Look forward to seeing our list of outstanding concerns to be resolved soon...Thank you!
Just fined $50 for having a bush that was "too skinny" in front of my garbage receptacle. How do you make a bush get fat? Ridiculous!
Excel was easy to work with after I had hail damage on my roof and fence. Their website is not very user friendly.
over payed my annual fee called and had a check out to me right away good Job!
Very professional technician. Very helpful and very nice. Thanks
Excel is great. They are very responsive and ensure my questions are answered in a timely manner.
Called for information to use a different payment plan to avoid the extra fees from Mutual of Omaha.
Received an email promptly with instructions on how to set up
Bill Pay at my bank.
Thanks for assistance.
In the years that I have lived in Plano, have served as president of two different HOA's. In both instances, I was fortunate to have Pat Clark and his Excel Association Management Company to assist me. Pat always exhibited great knowledge and performance, honesty, and a desire to assist in any way possible. I highly recommend him and his Company. Ron Wolf
they rude they sent a fine $250.00 for visitor car parking in front my house over night not my car
Very quick response and able to help me immediately! Thank you! Great communication!
I'm constantly shocked at the speed and professionalism of responses when handling issues in our community through Excel! So glad our HOA made the switch.
Worst company I have EVER used, I will never use or recommend this company to anyone. They lie , you pay them money monthly and never receive service. They dont answer questions rather rush you off the phone. I have emails where I have ask numerous of times for simple fixes over the years. Please do your research on this company before wasting time and energy. They will respond to this post faster than any request.
Always pleasant to deal with and quick to get back to me with the information I need.
As a vendor working for this company, from the owner to the girls in the office, they are by FAR the best company to be partners with in helping their communities.
Excellent management. Excellent service. There are many property management companies in North Texas and this company is by far the best.
Excell took over the Management of our HOA about a year ago ,when our other company closed without warning .They helped us through a very difficult time and were able to streamline our whole process. We used to have Board meeting that lasted 4 hours with little to no real action . Now our meeting are 2 hour max every other month ,Excel has been great to work with very responsive to our HOA needs. Our property Manager Mike is awesome and is on top of everything.
Unreliable, not sure what their purpose is. Perhaps just a pay check?
I appreciate the relationship our HOA has with Excel. Together, we work through concerns and do our best to resolve them. Additionally, we have a great community manager who works hard to address the myriad of issues that arise. I tip my hat to Excel for the great spirit of teamwork and cooperation that exist.
Racirra gave exceptional customer service. She was knowledgeable, professional and friendly. She swiftly answered all my questions. It was a pleasure to do business in such an effective and cordial way. I wish every business call could go this smoothly.
I spoke with RiCarra Reese today. She was very warm, friend, professional and knowledgeable. She answered ALL my questions and was such a pleasure to speak with. She made my day. We need more people like her in the world!
I emailed management that I wasn t getting emails and it was fixed the next morning. I m grateful for their service and communication.
I am extremely happy with my experience with Excel. I especially am thankful for Adam who always gets back to me so promptly.
Your staff was very helpful and resolved my questions.
Please keep up this good work and service to your customers.
Jack Clymer
I have had a hard setup with Excel. I have talked to at least 3 of your associates trying to workout a payment and payment plan. The one I talked to most was Carol. My bank acct credit card was hacked, I was then locked out of my phone and had to reset all info, and I was blocked from my email acct that I ve had for years. Carol was my Saving Grace. She was so patient. After talking to her for a few minutes, I knew this was someone that I could explain my difficult situation and she was going to listen AND be empathic. She worked with me for 2 days just to get into the portal. It was not easy. I wish I could have her as a online manager for all the online issues I have to go through. She made me feel reassured, stress free, and above all personable, not another company that collects money . You have a great asset in Carol.
Grateful,
Wincy Wilson
3127 Golden Oak
Farmers Branch 75234
They work hard to meet the needs of residents. Though at times unable to accommodate they do their best to explain why or refer the resident to those that might help with their issue.
They harass certain people, and give other free passes.....No trailers in the driveway... yeah right.....It just depends on who you are.
The excel team is super quick to responds to any questions or concerns that I may have. It has been a pleasure working with them.
My experience dealing with HOA and trying to get help from excel was a year long challenge . Not everyone was rude but some were which is why it gets 2.5 or 3 stars out of 5. Maybe better train all staff .
Moved here from outa state to flee domestic violence. I lived in the womens shelter for two months with my babies looking for a place to call home. Met with excel properties and received the most warm and efficient service. 3 years later still renting from them. Couldnt ask for better property management. Whenever I need repairs all I have to do is ask. Great team!
Excel Properties you rock!
I wanted to share my experience with this company. My mother recently passed away and I became responsible for her HOA account. I worked with Ricarra at Excel who was so kind and understanding of my situation and she took great care of me. She was outstanding at customer service and I am very thankful she answered the phone. Thanks Ricarra!
Each opportunity for improvement that was needed at the rear of my property was addressed and resolved, even reaching out to another HOA as well as the city for assistance. Thank you Excel and Mike!
I HATE the fact that an HOA is involved with me living in my house. Being on earth almost 60 years. I think I and most real Americans feel the same for reasons I won't go into. On the other hand,
Under the circumstances Carol and her associates were helpful, professional, and a JOY to speak with.
Thanks
Carole is very responsive and handles requests quickly.
I've requested service to resolve timers on common area lights to my building on multiple occasions over the past several months with no resolve. Today I escalated this request to Gloria one of your service representatives. I would appreciate getting this issue resolved as it has now become a safety issue for my tenants. Note: there are also several emails pertaining to this and other issues addressed to Mr. Clark and other staff members which have gone without a response. I'm confident this request and other concerns will be addressed promptly... Kind regards, Lanza Interests, LLC.
Very supportive and approachable. Johnny Always has quick response to
our questions and requests. Happy with the service. thanks!
Excellent service! Friendly and very prompt responses!
I have worked with Excel Association Management for many years. They operate with kindness and integrity. Excel strives for excellence in all they do Pat, Barbara and Jeremy Clark have always been very gracious and helpful when we have questions or issues that need to be addressed. I have thoroughly enjoyed my professional interactions with Excel and their employees
This call with Victoria was conducted professionally and satisfied my inquiry
effectively and in a timely manner.
George EWP
Excel is responsive to my questions. They've always been very professional and courteous with me. Keep up the great work!
Emailed regarding lawn care provider; response time was outstanding, in less than one hour.
EXCEL management has user friendly access. The staff is awesome and has always assisted me professionally also they have great customer service.
Sent email and with a matter of one day I had my response.
The answer to my question was answered promptly and with appropriate information.
Good Morning, Melton and I have always had fantastic support from our Home Owner Association folks. Ricarra was very professional and friendly while assisting me with the link to pay our dues with. We now have been here 22 years. These have been very sad and unusual times and I want to make sure you know how much we appreciate your services. Thank you.
Excell is the management co for our 70 home HOA. We hv had many complaints regarding a our lawn service. The quality of the service has deteriorated the last several yesrs. It has gotten so bad the lawn service is now actually damaging lawns...putting large holes in yards. Excell has been notified of the dissatisfaction of this lawn service. Excell has been notified several times regarding the holes in yards...they have chosen to NOT deal with the damages caused by the lawn service they continue to employ . .being paid by Us..the homeowners . .it sppears...excell only responds to legal action...BUYER BEWARE
I have emailed Excel management a few times over the past couple of years and they have always promptly responded to my questions and requests. I have never had any issues with them.
Horrible how this group conducts business then acts as though they have no culpability. I m having to continue watching our privacy destroyed by new neighbors building windows overlooking our backyard!! I would never recommend this company to oversee homeowners rights and will continue to spread the word!! Harriet Scott
My experience with this organization was absolutely phenomenal. Desiree was so patient and helpful and walked me through the entire process of the issue I needed help with. It could not have been better, and in addition, she was so congenial and pleasant,, it was amazing!
Greatly appreciate the response within few hours for the documentation needed for refinance. Thank you.
I am a property owner at Villas in the Park. The Hoa Hired a contractor that damaged my 85k Lexus. They won't even contact me to make arrangements for my vehicle. The girl Deseree in the office is VERY rude. Does not have communication skills to stay calm with a homeowner in a stressful situation. Someone was with me an said they had NEVER heard a company speak that way to someone. Will not give you any board of directors information, contractor information or information who to contact. Which as a homeowner, I'm entitled to. I was just told to put it in writing to the HOA. That SHE WAS NOT giving me any information. That Brad was aware of the situation. And would not discuss it with me, if I wanted a resolution he would ONLY respond to me thru email. And in the meantime I do not have a work vehicle. So time off..is time out of homeowners pockets. ESPECIALLY if I have to hire an attorney. He has not even called me once in regards to this situation..not even the common courtesy to return my phone call. #unprofessional
Ricarra was extremely helpful as a first time sign on. She walked me thru every step to sign up as well as set up payments.
Resolved my issue immediately. It was address update. Easy one
If you are a small condo complex don't expect much help from Excel; you will be their last concern.
Courteous... Friendly... Responsive... Professional..
What more can you ask for....
READ THIS WHOLE REVIEW AND VIEW THE PICTURES AND EMAILS before doing any business with Excel Association Management! Excel will without a doubt try to dispute this review and the owners Patrick and Jeremy Clark will respond and reach out even though they have been CC'd in many of my emails and have done nothing.
I have been a resident in a community "managed" by Excel for over 4 years. In that time I have unfortunately had to contact them numerous times regarding multiple exterior maintenance related issues. Every time I have contacted them they have been painfully slow to resolve the issues (if able to at all), provided excuses but not any updates or timelines, and have generally been incompetent and unprofessional. In more than one case, their incompetency and inability to fix issues has caused damage to the interior of my property which they are now trying to deny.
Attached are some pictures and emails to support this review but over the past 4 years below are just a few of the larger issues I've had and the poor experience I've had with Excel and getting them resolved.
1.) 3 YEARS AND STILL UNRESOLVED - I originally notified Excel in November of 2015 about a MAJOR ISSUE I was experiencing when it would rain which would cause the front of my condo and around my fireplace to FLOOD. This has caused extensive DAMAGE to my baseboards, drywall, carpet, and carpet padding. Clearly it was an exterior maintenance issue but it took several months and lots of emails before any action was taken. SUPPOSEDLY, Excel AM had the entire chimney "professionally re-sealed and recapped". HOWEVER, I again started experiencing the issue around a year later in Nov. 2016 although it wasn't as severe as before. Fast forward to Nov.2018, and the flooding issue is still occurring when it rains. After many emails and threats of legal action Excel finally decides to hire a contractor to do a leak detection. IT TURNS OUT, that the chimney was not re-sealed and that the contractor used by Excel had filled in gaps in the brick with cheap caulking which had cracked! On top of that, Excel is now REFUSING TO GIVE ME THE CONTRACTOR REPORT and HAVEN'T NOTIFIED ME OF WHEN THE ISSUE WILL BE FIXED PERMANENTLY!
2.) 3 MONTHS TO RESOLVE - I experienced a leaking gable vent which caused water to come into my attic and left a water spot in the drywall above my staircase. It took multiple emails and several months before Excel was able to get the issue corrected. NOW, they are denying the damage.
3.) 3 MONTHS TO RESOLVE - Experienced sagging gutters due to Excel neglecting to clean them out regularly despite being responsible for all exterior maintenance and having a landscaping crew onsite weekly. Issue finally resolved after many emails and back and forth with Excel.
Very friendly and responsive. Nice experience every time I needed something from them.
Having worked with several management companies and teams over the years, Excel and their management team are extremely helpful and professional. They provide an excellent balance of guidance without being intrusive. They are also very timely and thorough in their response to any issues the HOA encounters.Virtually no issues between Excel and the HOA Board and the community. Exactly what one wants in a management company.
I really appreciate Desiree 's help and professionalism. Also, Gloria and Jin have been very helpful.
Thank you so much
If I could give these folks a star rating less than one, I would. Over the years every time I have needed their service, ExcelAM has never failed to disappoint me. They do not have a culture of customer service and don't follow up on any requests.
I recently moved into a condo complex managed by Excel. Generally, the experience has been good, though I had to call to get basic information from them(so I could make my HOA payment on time!), and I didn't receive a "welcome package" until 5 weeks after I moved in. The better news, compared to other condos I've lived in, is that you can do almost everything on line with them. That is much more convenient, and makes me expect a good relationship for the future.
This review is for Rakira (sorry if I misspelled your name!) and Ms Selena. We had a small outstanding balance that was affecting my mom's refinancing and the took care of it right away. They helped so much today and we are very grateful!
I have had an excellent relationship with Pat and his staff and hope this will continue.
I asked him a question about parking and they got right back to me right away and they gave me an answer which I liked.
The team is really great. Always be there when you seek for help, guidance. Greatly appreciated all the hard work.
If your place floods due to common area pipes, don't expect the HOA to help. Their fees are huge and their assistance is invisible.
Very quickly fulfilled our requests and did a great job!!
I am a Realtor and they really helped with the buy and sale of their condo. Wonderful to work with. Very responsive
Great management company. They are always quick to respond to my questions at my community here in Bedford. One person in particular of notable exceptionalism is Brian Mason. He is always quick to whatever needs to be handled in a timely and professional manner.
-Austin Killian
Scott Real Estate
Absolutely the worst property management company. Fees are continuously rising without any improvement in service or facilities. Very poor service
I needed help with insurance information and Gloria was very professional and a big help to me!
Initially I did not receive a response. But when I called again, someone got back to me right away. She was very helpful and they waived a late fee because I had not been contacted earlier. The person I spoke to was very professional and friendly!
We have had excellent and compassionate service and interactions with Pat Clark and the team at Excel. Our experiences have ranged from small complaints to big and immediate needs - most recently a plugged up roof drain that caused flooding in our building - and we not only had resolution to the problem, but a beautiful resolution! We thank God for putting us in the care of such responsible and responsive hands!
I called about my annual HOA dues statement. Carol answered all of my questions. She also answered other questions I had about the HOA process since This was my first time dealing with one. I started out frustrated and by the end of the call, we were both laughing.
Great service.
The communication relative to paying monthly dues via mail gave me all the information I needed.
Victoria was very helpful and answered all my questions. Very professional !
Patrick and his crew are always on top of our account!
Very responsive to questions and requests.
Great response to my question from Carole Kopecki!!
Appreciating both prompt and professional response.
excelam.com
