I have had a hard setup with Excel. I have talked ...

I have had a hard setup with Excel. I have talked to at least 3 of your associates trying to workout a payment and payment plan. The one I talked to most was Carol. My bank acct credit card was hacked, I was then locked out of my phone and had to reset all info, and I was blocked from my email acct that I ve had for years. Carol was my Saving Grace. She was so patient. After talking to her for a few minutes, I knew this was someone that I could explain my difficult situation and she was going to listen AND be empathic. She worked with me for 2 days just to get into the portal. It was not easy. I wish I could have her as a online manager for all the online issues I have to go through. She made me feel reassured, stress free, and above all personable, not another company that collects money . You have a great asset in Carol.

Grateful,

Wincy Wilson
3127 Golden Oak
Farmers Branch 75234