I had some good experiences with them in the past ...

I had some good experiences with them in the past but what I suffered now wipes everything with a sponge! I've been telling myself that they have a hob in stock for a month, but I can't pick it up, I have it on my e-mail, on the phone, it delays you with great insensitivity. The service of the employee who took care of the order, embarrassing! He promised me 20 days ago that I would have it in 4-6 working days, nothing! Did he think we were ordering them for next year?