Essent Belgium Review

Harassment, scam, liars. Pass themselves off as "an independent supplier comparator" to inevitably direct you to their products. To report to the FPS economy if you have been trapped! Do not give your details, they have no ethics.

3000 euros on energy for one and a half years only ??? OUTLETERS! We paid a monthly advance of 110 euros, and after a year and a half we switched to another supplier. Received the bill today. 1000 euros !! I really can not do this !!

Greatest thieves out there be careful with this society !!! I would recommend something different to everyone except Essent !!!!! Never but never no more ESSENT !!!!! Dirty thieves and I very much hope that you go bankrupt !!!!

Dishonest: Attempt to phish new customers by lying on the competitor: an operator has just told me that my current operator (Mega) had been bought by Total, like Lampiris, which is completely false!

no more essential for me. charges incorrect invoices. zero communication between their different services. what a misery. called multiple times, complained several times. response always promised. never received.

Changed supplier since February 1, 19, 19, March and April still want me to pay. The bank has blocked everything. Very poor service, and their customers are cheating. My lawyer is going to sue them

Poor communication concerns rates and delivery tado agreements
it was tired now 40 euros a month cheaper actually no star

Disappointing phone service, we have an incompetent person online who is content to only look at the client area we see ourselves on the site and they know not go deeper ... they take people for c..s and pending the decision of the Cpas to pay the bill, they send reminders while the bill is blocked by Cpas ... they do not even deserve a star.

lamentable is a weak word .... even technicians from Resa agree. Dishonest, liar, thief, ... the worst supplier of Belgium !!!

Contract was canceled in September, but still had to pay my monthly invoice in October. App also no longer works. Hard to recommend !!!!!

Doen er maandenlang over om een jaarlijkse afrekening in orde te krijgen, zaken op hun website zoals klantenzone, verbruiksmeter enz. werken van geen kanten.
Hun enige uitleg is steeds: er zijn vertragingen door nieuwe software ...
Onprofessioneel en klantonvriendelijk.

had gevraagd om het bedrag dat ik nog moest betalen nog eens te vermelden via tel daar ik de e mail per ongeluk verwijderd had
had ik ook geen klant nr bij
was het in eens sorry slechte verbinding meneer bel binnen een uur nog eens terug
maar ze sluiten wel tussen 12 en 14 u
het was 11u15 als ik belde dus wachten tot 14

Reviews on Google are not very positive. Most likely because Essent's delighted customers do not spend their time on Google to put 5 stars! Happy customer of Essent for 4 years, I have only positive for my portfolio (I live in Flanders) and for the management of my variable annual subscription renewable. Bravo Essent. I dare to put 5 deserved stars ;-).

Absolutely not recommended! Charges wrong invoices. No response whatsoever after submitting multiple complaints.
By direct debit, withdraws money from the account, even after submitting multiple complaints, while this is not permitted by law.
Complaint filed with energy ombudsman, but even on reminders from this body people do not respond to Essent.
Finally, Essent is refused to make a refund of more than 800 euros after the final bill. As a reason they state that a complaint is pending ...
It is gangsters at Essent, in other words I don't have it!

A real thief gang ... He hunts you with penalties after a few days of delay

They don't deserve a single star!
Read a lot of reviews and it hurts me to agree with these bad reviews. Paid invoices recovered several times. Even received reminders. I have sent 2x proofs and then they STILL try again .. Meanwhile moved, but we get new invoices from our old address. Switched to another supplier. Very disappointed in their administration.

After moving, I received double invoices and reminders for months. Hours spent on the phone and still no solution provided. Service can hardly be worse.

regular customers are simply put in the bag. Sample settlement. If you want to change suppliers, they call you nonstop to convince them and suddenly they can be much lower .... If you go away, you still pay for a full year's costs. never again. very unfair practices. GUARANTEE !!!

They are a bunch of scammers.
They acted as my mother's supplier and had her sign to switch. She barely speaks Dutch last reading. Now she has to pay for costs while she did not even want to switch. I cannot believe that a company implements such practices.

ESSENT, behavior of organized gang robbers, they stop the supply (make you pay compensation because the contract would last until December ...) The person online I ask to speak to the manager tells me that he is not available, nor his N + 2, nice reaction to a small company post COVID crisis ... If you have a difficulty, the extrajudicial notice is 150 in this context where everyone should make efforts, ESSENT is to be avoided // that a manager gets back in touch with me who has not negotiated my contract for years and therefore pays much more than I should for years

Scammers ... supposedly all year on nightly rate and consuming less than the previous year and still have to pay more and pay extra ..... unfair business

Always correct invoices, good customer service, quick refund, ... 10 years of customer and never had problems!

A shame to sell contracts to elderly people during their absence (for hospitalization) without their consent and without their signature. I have no word to denounce such commercial practices. Moreover, my mom is now at risk of finding herself 85 years old, without electricity and without gas, because of their fault.A HONTE! Even free, I would not want their services! Now I have to spend hours and days to solve these heavy steps ... I'm sick.

I am no longer a customer at Essent, they are thieves and scammers, they invent bills even after closing the contract at home. They still owe me a credit score of 60.73 euros since mid March. They threaten me with notices when they are completely wrong and they are they who owe me money! In addition they are excessively expensive for a service below zero!

To avoid at all costs !!!!

I put a star but they don't even deserve it. We have been waiting for our first bill for 3 months ... and when we call "yes we got the wrong name" normal with a woman on the phone who doesn't even speak French properly. THEN 3 months after receiving an invoice of 7 euros? Another mistake! A shame ! Count on me for a bad ad! Incapable band.

very satisfied nothing to say and good customer service thank you

By what right do you send a NOTICE TO MY DISTRIBUTOR OF GAS AND ELECTRICITY by signaling them that from the 1 JUNE I will not be any more of their customers. I had only the contact such of your DEMARCHEUSE and I do not have NEVER said that I would become a customer at your place I NEVER HAVE SIGNED. IN SAME CONDITIONS I WILL NEVER BE PART OF YOUR CUSTOMERS.It is about you a false and shameful step, a copy of this mail will be sent to the defense of the consumers / repression of the frauds: / my lawyer;

Nobody picks up ????? And if you ask to call back, nothing happens

convince with low entry rates and a nice advance amount with the explanation: we always set it a little higher so that you withdraw money at the end of the year. Then at the end of the year a final invoice of just under 500 and a nice final amount if you switch to another supplier. They are pocket setters, never again Essent !!!!!

Without embarrassment I am protected client therefore in mediation!
I do not see why he come to the door and make those who come from dear resa it is degeullasse bands of thieves and inssus people! Attentions to you!

Wordt nooit klant bij ESSENT! Zijn de grootste afzetters! Heb afgezien met deze leverancier! Ben bij verschillende energieleveranciers klant geweest, maar ESSENT was de ergste! Kreeg torenhoge afrekeningen, deden moeilijk als ik om een herziening vroeg, en gaven Fluvius de schuld!

Na een herziening bleek dat ze inderdaad fout waren, en kreeg ik een creditnota opgestuurd. Paar dagen later kreeg ik opnieuw diezelfde factuur van 880,47 om te betalen!

Ik heb dan meteen contact opgenomen met ESSENT! Zelfs de medewerkster van ESSENT was in de war en begreep het niet. Ze gaf zelfs toe dat er regelmatig systeemfouten voorkwamen bij ESSENT, waardoor de berekeningen verkeerdelijk worden uitgevoerd!

Ik heb nu de ombudsdienst ingeschakeld, zelfs zij wisten mij te zeggen dat er enorm veel klachten waren bij ESSENT, en gingen dit verder opvolgen! Ik heb ook mijn advocaat ingeschakeld en ook hij ging dit bekijken!

P.S.: ik betaal maandelijks 104 , enkel en alleen aan elektriciteit, en ben overdag nooit thuis, wel in de avond.
En toch krijg ik een afrekening van 880,47 !

Laat jullie niets wijsmaken door ESSENT, ze zijn namelijk goed in reclame maken, maar het zijn grote afzetters! Er zou een grote controle moeten worden uitgevoerd, want het is een criminele organisatie!

Indien ESSENT hun fout rechtzetten, ben ik bereid om dit review te vewijderen!

Ik blijf volhouden totdat ze hun fout rechtzetten!

Doing difficult about payment settlement. And keep me on the line ... False promises.

I will not be a client at home anymore! Strongly disappointed I turn to another distributor. And to see all the comments I am not alone. Shameful

You are the greatest gantsters I know !!! Customer with you for years and then this !!! I'm not going to let this go !!!
I will advise against you to everyone I can and now go back to my old energy supplier!
To the new customer = don't do it!

Pay attention !!! (Read my message A.U.B)

Fraudsters
They acted as my father's supplier and had him sign to switch. She barely speaks Dutch last reading. Now he has to pay for costs while he did not even want to switch. That was an incredible action from them and when we look at reviews all bad points.

The last in the test-purchase list !!!
No response by email.
Regular harassment by courier.
No communication, deaf language and bad faith.
Exorbitant tariff not to justify.
Most of the time, we lose hours on the phone with each time a different person where we have to constantly re-explain everything and no just and appreciable solution.
Scam.
To flee !!!

Energy suppliers. Trustworthy, cheap, environmental friendly.

Just had a mega rude employee on the line .. mss could Essent also work on that? : |

Customer service and invoicing do not work well together

Run away ! Big scammers! Don't go there! Surprise fees and price increases! I do not understand that this company still exists after all the negative comments ...

Telephone customer service to be desired ...
You are spoken in a haughty way if you are unhappy not to have understood something. As if we disturb them ..

They first convince you with low entry fees and a nice advance amount. In retrospect, it turned out that I received a final invoice of 650 euros. They said this is normal, I told them that I already pay 90 euros a month because we are only 2 people and both work so there was not much heating at home. So in total it was 1080 euros a year and then a final invoice of 650 euros which is a total amount of 1730 euros! Greatest thieves out there Essent and real bag setters! Never again Essent !!! Essent will also advise against anyone I know from my social contacts!

Already 7 months busy to get back an amount of 107. Still there has not been called back to me (oh they have called because I have not paid, so to speak, but the repayment plan is already READY !!!) I went to the ombudsman, complained. Now I am willing to take out 'legal assistance' insurance so that this does not simply end. The stress and anxiety that you have caused me will return to you. pieces of amateurs

Ruim een uur, vriendelijke en duidelijke uitleg gekregen van een medewerker.
Mensen vergeten soms eigen fouten toe te geven en steken het gelijk op het bedrijf.

Alles perfect in orde.

Worst employer ever! Never apply for a job! Boyfriend politics, slime ball behavior, no growth opportunities, very poor management !!!

Ik denk dat dit bedrijf de "Slechtste energieleverancier ever"-badge mag opspelden! Wat een miserie ...

Ik heb anderhalf jaar moeten wachten op een terugbetaling van 250 (!!!) ... Na een parcours van foute informatie, verwarrende communicatie, ...
This, never again.

bel er naar, maar wij zijn geen klant niets te vinden zegt mevrouw.
Maar wel facturen krijgen. Tuurlijk zijn wij klant, maar als ik vraag hoe stuurt u facturen per post of mail daar kan niemand op antwoorden want wij staan niet in hun systeem.
2de poging klantennummer ga ik opgeven en kijken wat er nu uit de bus komt

YOU ARE THAT IMPOSSIBLE SCAMMERS
I switched 2 months ago because I thought yes these suppliers will be able to do their job, so far I have been allowed to call and send emails because you cannot look at your own site?
I fill in an advance invoice, I suddenly get a bill from the DOUBLE ???? This is unheard of, worst suppliers ever
NOT RECOMMENDED AT ANYONE! BAD CUSTOMER SERVICE and simply DON'T listen to the questions !!!!!

You are trying to contact me several times for canvassing (bordering on harassment). I phone this number who has been trying to call me for several days, I see that it is your commercial service, I hang up because your services do not interest me. Right after hanging up, my telephone operator informs me that your number is overcharged! It is simply a scam, I demand compensation or I file a complaint with the SPF economy!

Because we do not know how to put 0! Makes the annual statement on December 6th and has not received the tally now on January 11th! Unpleasant phone service limit nasty! She told me that I would not be ok until January 21st! Whatever ! As soon as I receive it, I change my supplier !!

The worst energy supplier ever. One error after another, no communication, impossible to contact them, impossible to log in to their site, ... NEVER CHOOSE ESSENT.

Hello,
I am in charge of the choice of the energy supplier at home and I contact you as a customer from one of your competitors.
As said several times to your colleagues, I am not interested in your services.But above all I am very unsatisfied by your practices.
It's been roughly 3 months that your army of cold callers phones me twice a week, despite the fact that I ask to be erased from your database.
I am very disappointed that you are not able to register that I am not interested in your offer.How could you Therefore, pretend to be more efficient than other companies if you are not able to set in place simple task such as prospect follow up.
One last time can you please update your prospect database and delete my phone number.
I am sure it will make me feel more comfortable with the brand Essent.

Thank you for your understanding
Regards

I was interested in this company's offers at the start. But since they harassed me 5 to 10 x per week by calling me at any time and always for the same thing: NO THANKS. Advertising hype disgusts me and makes me horrible: no it is no and it will not change so please stop calling me several times a day and disturb me in my work or my private life.

This company is horrible. Letters from private or a lawyer are not answered. Several hundred Euro have just disappeared from my account. Invoices are sent falsified predated. A bill dated with the 1st of the following month you often receive already on 25th of the current month.

Prepayments are reversed in order to then send a punitive proven reminder and to require a new and higher payment.

Stay away from ESSENT so you can enjoy your free time.

6 years customer, after 5 years you get messages from other suppliers who tell you that your rates at Essent are too high. After e-mail to be able to compare the rates, a phone call will soon arrive, you still have an old contract. Subsequently, the rates are much lower and we can now transfer them with a saving of 25 euros per month, great fun. Now later on, nice new mail from Essent with current rates and the new from November, without boe or ba up to 30 percent more, hello. Customer service via email contacted for info but just do not let yourself be heard, degoutante treatment and totally customer-unfriendly.

I normally never write a review, but this time I can't leave it like that. Worst company ever. Doubles their prices every year if you don't ask yourself for a cheaper price. Good way to support your customers.... They really s*** at everything. I'd recommend to really avoid this company, they are literally thieves, which will laugh in your face when you complain.

These guys send me 2 factures the last 7 months and they don't seem they want to help me I'm calling them and saying I want the one to be closed and they never do it they just keep on sending me factures to pay!!!

Scammers! Just to make the bills go up well, every other month (and again I am nice) you will not receive your initial invoice, on the other hand the reminder increased by 20 this one always arrives well in the mailbox ... As c is weird ...

Zero customer service with total incompetence Billing errors! Never two people agree during phone calls to resolve their own mistakes. Being customer at home will ask you for vigilance, patience and a lot of time to sacrifice to them !!! Essent? Never again

No crooked shots, please. The expected installments are much too high. I want to pay a total of 115 euros for gas AND electricity leaves having to pay the balance after one year of use. Let me talk in GOOD French on the phone. Thank you for your kindness.

Questionable practices are no way to get new satisfied customers

Never had any problems since we are at essent, nor with deliveries or invoices. Thank you.