ePremium Insurance Reviews

Easy and quick to get set up. Saved us a nice chunk of money on our security deposit too. Definitely recommend.

If you ever try to call their customer service line, do not expect to wait any less than 20+ minutes for a real human being to answer. The agent I (finally) spoke with claimed they have over 12 full time call center agents on staff, but I just sat on the phone for 23 minutes on hold. Do companies like this understand that their clientele might have something better to do with their lives than sit on hold? My call was to cancel my policy and I'm glad that was my last time to have to deal with this customer service. Would definitely not recommend this insurance company to anybody.

ePremium was a huge help to me with a recent move out. I did a class with one of the representatives, Amberly, last week and it was a very big eye opener. She was wonderful in taking us through what ePremium can help our residents with and also how much easier it can make my job. I was able to file a claim and have a very recent hefty bill completely covered for our resident. Needless to say she was beyond thankful that she no longer had to worry about making any payments. It was so nice to be the good guy with that phone call and it would not have happened if she hadn't had ePremium. I will definitely be recommending ePremium to all of my residents when they come to move in!

Wonderful cheap Insurance I would use even if it was not required of me through my housing agreement. I will continue renters insurance through them indefinitely.

Easy, fast process to obtain insurance at a competitive process.

It was super easy to enroll and get started with ePremium Insurance. They break down what coverage is required by your apartment community, extra coverages they recommend, and your choice of personal property coverage.

They have 2 easy payments options; month to month or a full 12 months. It was WAY more affordable for a ton of more coverage.

Great so far!

Due to the pandemic my move went a new way. All paper work for leasing and even the viewing was done virtually. I liked the feature where my insurance policy was forwarded to my new leasing office once it was established. One less email to send and make the process seamless.

I had a great experience, the woman I talked to, was very friendly, and explained everything to me and I really appreciated it

Lowest people I ve found to go through. Very cheap.

Great experience. Representative was thorough, patient, friendly and knowledgeable.

Epremium has been a great company to work with. They offer constant training and claim service is speedy.

great bond deals for moving in saved us alot of money, thank you!

Easy to use website made finding coverage for my apartment rental a breeze! Would recommend to anyone.

It was so easy a third grader could do it. I just called acnd bought insurance over the phone and all I had to do was verbally answered all the questions she asked. They sent the proof to the Apartment complex and to me and I didn't have to go deal with the office about it. Just having insurance took a lot of worry off of me. This is the second apartment complex that had water damage and the one before this was a fire and water damage. Both caused my people high on meth. I was not affected by either. This is why I have insurance. Not because I'm negligent but because you have no idea what other people are doing in their apartments.

It s easy and great payment plan. I am new in this way of using and thought is a great way to have home insurance.

I am 100 % satisfied with this company . Upon move in of my new apartments I was looking for renters insurance , they had the best rates out there . On top of having the best rates customer service was excellent ! They also have a program in which you can pay your security deposit through them . I would definitely recommend them to anyone looking for insurance.

This is a rip-off of renters! We're forced to get this insurance.

I love how fast and efficient the online services was!!! I also liked how easy it was to sign up for services!!!

I just moved into a new town home and had to call in for renters insurance .I spoke with a christina she was very nice and professional. I was very happy with how fast and easy this was to accomplish .thanks you and I will recommend epremium insurance.

Fast, quick, affordable, and tons of coverage! Great rental coverage and easy to navigate through the system.

Horrible, I was obliged to get this insurance bc of my condominium (BelAire Boca Raton), totally ripped off, over charged. 1st Payment (down payment d $63.01 Subsequent Monthly Payments: $13.00) I didn't want to give a review, but since they asked me so many times, I felt obliged again. Have a nice day now!

I couldn t be anymore pleased with the customer service ePremiun provided. I absolutely recommend them.

Back in July of this year, I received an email saying my credit card was almost expired, so I called in personally and changed my card on file or so I thought. I processed the yearly rate and even saw a pending charge on the new card. To my surprise, I received a phone call from my apartment manager saying that I didn't have renter's insurance.

I explained what happened and even checked my transactions. That's where I saw that I wasn't charged back in July and the pending transaction was never fully processed. There was no communication on their part. I never received a phone call or an email, so I called them back extremely furious.

I found out the agent that originally helped me didn't save my credit card on file. While I was explaining my situation, the current agent cuts me off and says, "There's nothing I can do about that." The customer service was lacking. The professionalism was lacking.

The funny thing is, I started a whole new policy with them only because I needed it right away and I was on hold with Geico for almost two hours before I gave up asking about their renter's insurance. Once this year is over, I'm getting rid of ePremium Insurance. They're trash.

The service from phone call to the plan was great thank you

We have a partnership with ePremium for our preferred renter's insurance program. The team at ePremium goes out of their way to make sure our associates are well educated on their programs and has even provided several trainings at our management meetings. The claims filed are paid quickly and we love the pet endorsement policy! Scott, Jenn and Troy are a pleasure to work with and very responsive to any questions our teams or corporate associates may have. We have received positive feedback from our residents that the customer service department is patient and attentive to their needs. It is truly a wonderful partnership to work with a group that takes such pride in providing quality to our customers and clients. Thank you team ePremium!

My mother was fired from the employer for absolutely no reason. She understood everything, she received 100% on the test??!! How can you accurately base her performance off of 1 day!! Plus they told her she was doing great?? My mother was fired on her first day for not taking enough phone calls !! Terrible company! Terrible rates! Terrible customer service!!!

Super easy apply for insurance very affordable im happy with this company

The staff was great, everyone spoke with great knowledge of the company and it's policies. Being an people/people person can take you a long way, and that's what it did for each of us. It was a positive first meeting party and I enjoyed myself and want to thank every for so much knowledge about my application and making me feel at home before my application was approval. I am getting older, lol!

I thought I couldn't do the Premium Insurance on the computer, but again that was explained to me in great dealt, and guess what? I'm good!

We all know that moving can be very costly. My rental office referred me to epremium insurance. It was very easy to sign up, make the call and selected the policy that fit my needs. Simple, easy it only took about 10 minutes if that. I would recommend them.

I ve been a customer for 3 years and have had a claim that none of the companies have a legal asesor a customer service representative to take care of a claim there s are E premium the ones that suppose to represent this company / MSI renters that withdraw your money ! Century National suppose to do the claims for rental insurance and Worley Co.
Different names and numbers and at the end after three months no one give me an answer !! I m waiting for a resolution or leaving this company that drops the ball to each other plus operators are hysterical some lady Michelle M.! Terrible ! 4 companies in one and none do their job ! I m definitely changing rental insurance ! I don t recommend them of course ! No one answer legal matters on the claims they just transfer the calls to each one of the companies !! Is how they made their money and with your monthly payments !

Great customer service and a valuable service not only for the resident but ownership too.

Very easy to set up your renters insurance and the price is great

I had a horrible experience with the claims department. My apartment was broken into and two and a half months later I am still going back and forth with this company. My claim and another persons claim got "mixed" up. Before this was discovered I was getting the run around. my claims adjustor didn't answer the phone or return my messages. I even left several messages for her manager and received no returned phone calls. After the mistake was discovered they ensured me that they would resolve my issue. That was over three weeks ago. my issue is still not resolved. I would never recommend this company to anyone again. Once this is all over I will be switching to another company.
I still have no received this payment! Again I'm getting the run around and my emails and calls are not being returned!

ePremium was very easy to work with. They have a relationship with Fenwyck apartments, which made it that much easier. Hope we don't have any claims to see how they respond.

Well I was going to wait until some time passed to leave you a review since I have not had enough interaction to evaluate your company properly. However, since you are so desperate for a review that you have sent me 5 emails in a week asking for it, here you go. I am displeased with the experience.

The service was super fast. The female who gave me the quote was very professional.
I totally recommend them.

Everything was great with office members thank you for your consideration. Hey

Was very easy to enroll and get the coverage started. I was able to do everything online in less than 15 minutes

Definitely more expensive than others but housing association use them so it was easy to sign up

Our community uses ePremium as our preferred renters insurance company. Danabra Kraft is our representative and has always been so friendly and helpful. We can always call on her with any questions we may have. ePremium's on-line sign up is quick, easy and very user friendly for our residents and our associates. Highly recommend their service.

Easy to deal with. Fast. Needed to correct the moving in date in the last minute and the staff was very helpful! Great service!

As a new resident to the state, ePremium made enrollment easy for me, making my adjustment an even better experience.

ePremium was super easy to sign up for and was so easy to set up for our apartment. Thank you so much for your speed and efficiency!

Although the services were quick, i can't seem to get to talk to anyone to schedule cancellation of my rental's insurance policy.

I needed to transfer renters insurance to my new place however due to Covid19 I could not reach my current renters insurance office so I decided to go with ePremium. I was appalled at how transparent and easy the sign up process was online . Every step of the process was made known and no hidden fees or red tape to obtain coverage. As of now (because I haven t moved into my new place yet) I am happy that I was able to promptly obtain renters insurance. The rates were also a huge plus with me... very reasonable monthly rates for a lot of coverage .

ePremium insurance made it quick and easy to purchase renters insurance and it was cheap considering I was required to get $100,000 in coverage. It only ended up costing me about $15/month and it included coverage for pet and water damage along with some other coverages such as thrift and fraud.

Very friendly, helpful, informative explained everything. Job will done.

The website was very user friendly. After signing up, I had questions. I was able to speak to someone, right away. Marcia was very helpful and patient.
I will highly recommend ePremium to friends or colleagues.

Super easy to do online, only took a few minutes. Wish they had monthly payment options but other than that no issues.

Employees were kind and courteous. Also very helpful.

Easy process that was set up through, and initiated by, my apartment complex. The pre-filled options were in line with my complex's renters insurance requirements by default, which was nice. The price was also substantially lower for my coverage selections than that of other providers I retrieved quotes from. Giving 4 stars, rather than 5, because I haven't yet experienced ePremium's service in the actual event of making a claim. But specifically in regard to the process of acquiring coverage with them, my experience was easy, efficient, and straightforward. No complaints.

The company cancelled our policy 6 months into a year's pre-paid plan due to conflicts with our rental company changing management and didn't bother to tell us our plan was discontinued or refund our money until I called to renew. I had no idea we had no insurance as they never contacted us. They blamed our rental company and our rental company blamed them. Either way, they should have contacted us and refunded our money immediately when our plan was cancelled since we were the ones paying for the policy. Won't do business with them again.

It was great to see everyone. Awesome team, fun learning more about the product and I Picked up some good ideas to use in my market. :)

Thank You...
The Process For Acquiring The Apartment Insurance, Was Very Convenient And Informative ...
I Would Recommend This Service.

They made the process of getting Renter's Insurance as simple as possible through their website. Everything was self explanatory, and their rates were competitive. I had the application completed, reviewed and paid for within 15 minutes. Highly recommend using them.

The person I spoke with to signup was extremely nice very personable and everything happened very quickly.

Highly recommend it! I had it for 3 years and they have the best customer service!

Experience was quick, and simple. Quotes were the lowest I could find.......was kind of a no brainer !

We have been using ePremium as our insurance and deposit solution for about a year now. The team with ePremium are easy to work with and ready to help at a moments notice. The rates to our residents are very reasonable, and provide us with excellent coverage and protection.

E-Premium is THE BEST! Easy to work with, excellent customer service (especially Tim & Amy!) The software is easy to use and the reports are clear to understand! E-Premium provides a really great value for your residents and even covers bed bugs, pet damage, water, etc! Claims are easy to make for your residents! It really does "soften" the relationship between management and the residents when that awkward moment arises of who pays for what! HIGHLY RECOMMEND!!!!

They're great. It was easy to sign up this is my first time ever purchasing renters insurance. I have to do to sign up it just provide my location address and a few other details and then select your leverage of coverage. It took no more than 10 to 15 minutes

Very courteous and efficient service from a pleasant representative. Our apt complex is registered and that helped expedite registration. Very reasonable rates.

I recently got my renters insurance thru epremium and it was the cheapest I could find for my needs and very easy to set up. So my experience with them was excellent! I would highly recommend them.

I had to revised my policy multiple times until I found my new apartment. ePremium was always extremely helpful and guided me in the right direction.

e Premium is the greatest insurance company I have ever dealt with and I so appreciate them when you need insurance please call e Premium, they are so kind and so professional you know just by the way they talk to you but they really want to help you do better in your life and they are there to help.

Thank you, ePremium

Epremium Insurance staff was very friendly polite and professional. The prices are awesome if switch to Epremium for renters insurance you will be pleasantly surprised. I know I was!!!

Quick and easy way to sign up for renters insurance.

It was confusing at first but overall, a great and affordable experience. The customer service was excellent

setting up my renters insurance was super easy and didn t take very long! I was given detailed information about the policy, the agent was very courteous and knowledgeable and answered all of my questions thoroughly!

Easy to sign up for insurance. Coverage include everything that I was looking for. Affordable!

During these troubled times getting my renters insurance was quick and easy. The rates are reasonable. The agent was very courteous.

Always fast and helpful with our claims. Love this!

Short, sweet and to the point.
I was on the phone for 5 minutes and it was a very polite and pleasant experience.