I had a horrible experience with the claims depart...

I had a horrible experience with the claims department. My apartment was broken into and two and a half months later I am still going back and forth with this company. My claim and another persons claim got "mixed" up. Before this was discovered I was getting the run around. my claims adjustor didn't answer the phone or return my messages. I even left several messages for her manager and received no returned phone calls. After the mistake was discovered they ensured me that they would resolve my issue. That was over three weeks ago. my issue is still not resolved. I would never recommend this company to anyone again. Once this is all over I will be switching to another company.
I still have no received this payment! Again I'm getting the run around and my emails and calls are not being returned!