ePremium Insurance Reviews

Terms were very reasonable and most importantly, agreements were easy to understand, not filled with a bunch of legalize. I highly recommend ePremium Insurance.

Simple, effective and easy way of enrolling, pre-approved by leasing agencies.

Best rates possible, no pushy tactics to try to get you to buy more coverage, very easy website and very quick application process

The process was very user friendly and convenient! I would recommend.

They stole from my bank account for 3 months and refused to put the money back into my account, which really caused a ripple effect that was hard to cope with. Do NOT rent from this company!

Haven't lived there yet, moving in soon .guess they want their 5 stars in advance. Hope all will be great

I will never use this company again, Service is garbage and rates are not even good. Only reason i ever signed up in the first place is that my landlord recommended them to me. Never had to deal with a claim but it seems from going down through previous postings they have issues dealing with that too.
-Horrible Service
-Horrible Company
-Not Competitive rates at all

Very quick and easy to apply. Rates on renters insurance very affordable.

Amy has always been so helpful with anything we need!

Customer service is a joke. I ve called 2 days in a row and I ve been on hold for 15 mins plus both days .

Super easy and affordable..... haven t had to use it.... thank goodness but my experience getting insured was smooth and seamless

ePremium made renters insurance easy, quick, and affordable!

Best deal around for insurance on your apartment or home I'd recommend.

Help me with renting an apartment, would not have gotten in without ePremium Insurance.
Talk to these people, they can help. Five stars

The process what very easy. I signed up online for the renter insurance options. They have good options to choose from as well as great benefits.

Needed renters insurance right away for new apartment..The leasing office recommended ePremium to me..did everything online really fast and they even sent my info to the leasing office really fast...I did the one time payment for full year of my lease..it is cheap..but good coverage..Thanx ePremium!!

The agent I spoke with was very kind and professional

Mark, Jenn, and Holly. Thank you for all you do! You guys are always prompt and super friendly and professional. I couldn't ask for better service! Keep up the great work!

It's insurance, I have nothing good to say or anything bad.

Well what I can say is that the customer service rep was awesome she took her time with me she explained the different policies which I needed two to have for my apartment unit I'm moving into in Three days I Appreciate honesty an the plans she helped my to chose from my experience with the premium insurance was great thank you

The agent I spoke with was great and very prompt to answer my concern.

I have worked with E-Premium for the last few years while working with my current organization. The company is FANTASTIC! Definitely the best insurance company I have ever worked with. The company itself is expedient with claims and offers great customer service. They also offer the lowest pricing I have seen to date from any insurance company that I have ever worked with. The wide variety of flexible programs that they offer will not only fit your budget, but also give you the coverage you need to feel protected. My favorite aspect of this company is that they have the best employees that I have ever had the pleasure to work with. Amy and Ann are great and are always available to help you with any needs you may have. I have immensely enjoyed working with this company and would recommend them to anyone who may need these types of services. I look forward to continuing to work with them, and proudly represent their company in my daily role. Keep up the GREAT work!!!

every year, expect the insurance to go up. Mine went up 5$. When I asked why, "its the underwriters". When I asked what was the change to insurance policy - "nothing". 1$ processing fee if you dont renew your insurance early by THEIR set date. Not when you should renew. but 18 days earlier for me.
Monopoly in my area on renter's insurance.
I even asked for a courtesy 5$ reduction, having made no claims on the insurance, not possible.
Waited 15 min on the phone before.
just not happy with this renters insurance, and yet, i am forced to choose them as the only rental insurance provider for my apartment. Really unhappy.

Well...

I haven't had to make a claim or had any business dealings with the company as of yet...

...the 5 star rating is specifically for the agent who assisted me with coverage. She was just as helpful and friendly as possible. Total win dealing with her...I actually wish every customer service call I make would be answered by her...lol...

The insurance itself is relatively inexpensive, however it is one that is billed bi-annual so be prepared to pay half.

We shall see how the company is should I ever have to make a claim...

0 Stars. When you need them to help with an emergency they say 48- 72 hours. The worst to deal with and will not help even if you are in a flooding apt. If you need renters insurance go to a real company not this one.

They don t cover anything and they make certain that whatever you claim is always an exception. Very deceptive and crooked! Save yourself the trouble and get insurance elsewhere.

E-premium is always verify responsive to claims and concerns of residents and their clients. I would recommend their coverage and service.

Hassle and a scam. I had a policy with them for a year as recommended by my landlord. They sent me a renewal notice about a week ago - which I was fine with. Today I get a notice of cancellation for non-payment of an automatically deducted payment?? No one at the company can tell me why the payment didn't go through (the payment source on my end was fine, didn't change and had 200% more money than required available on the day they claim to have made the transaction), I never got a notice of the payment failure, pending cancellation or a note that I could go jump off a cliff. Just a renewal followed by a cancellation 4 days later.

Today, I obtained coverage with Geico/Assurant, for less money and no rude service agents on the phone. No one at Geico/Assurant sighed into the phone and rudely stated they were just a phone agent and couldn't help me. No one at Geico/Assurant told me they didn't know why their system broke down... no all those excuses came from two very rude agents on the phone at the ePremium number. I also didn't get asked to make 3 separate phone calls to set up my coverage with Geico/Assurant. However, the ePremium folks - have asked me to call back after 2 very rude phone calls so that I can settle an $8 balance they have invented, when their payment center is open on west coast time so I can fully cancel and avoid any issues. GREAT NO CUSTOMER SERVICE.

Not that they will care, but I will certainly be telling my landlord and neighbors about my awful experience and recommending they do not continue to suggest them as our policy provider.

Obtaining Renters Insurance was a simple and smooth process. Less than 5 minutes online and I was all set.

The agent was amazing, friendly, professional and was willing to explain everything I needed to know. I wish I could remember her name. She was from Cincinnati, Ohio. Never bought renters insurance and she spent a perfect amount of time explaining. Not pushy nor hard sell, just did the professional sell.

Recommended through my apartment. Application process was smooth. So far my experience has been a positive one.

It was so easy to have the insurance started and we were covered the next day!

ePremium has been a great resource for our property management company. Everyone that I've had to work with regarding our account has been super helpful and the turnover time in getting something completed is super quick. I highly recommend them for any property management company.

If you can avoid this renters agency ! Do so by any means. They have 0 customer service skills & their wait times for calls is beyond ridiculous. Every time I called it was over an hour long wait. Oh , don t forget to plan for that hour long + wait to cancel your insurance plan with them because theirs nothing they can do after 30 days . I have been moved out for over 4 months and they want to charge me even though I know In their records it tells them that a new tenant has taken over that apartment . Their staff is beyond rude and non empathetic the lady I spoke to Marsha was awful. Learn from my mistakes they suck.

I wished that you would have contacted me when you didn't get paid. Other then that its been great .Thank you..

I was advised to use this insurance company from my leasing office and although i had a 250.00 non refundable deposit it beats coming up with 1000.00 for a deposit

Woman who assisted me was very nice and the service was quick

No very cuttIng edge as the recording states. Been on hold for 32 minutes already. Like others state poor customer service.

It was very easy to sign up and I've heard great reviews from my community! Thank you

Very knowledgeable
Polite thank you

They have the best deal for renters insurance! They include much more compared to other insurance companies I quoted and it s the best price!

They are familiar with where I am moving so signing up was very easy. You have a choice of paying monthly or annually with a small savings if paid annually. My only issue was I thought theu were a bit pricey compared to policies I've had in PA.

Working with ePremium is the best! Any request is addressed the same day. The e-Deposit option is a great option for renter's, and the insurance they offer is affordable and caters to the renter. I would definitely recommend ePremium to all my renters and friends!

I like the fact that it's all done online and do not have to contact them through phone.

Very helpful staff...very efficient & quick!! Will recommend! :)

ePremiun Insuranxe ... yeah i recommend these Guy's people friendly Bi-lingual also , quickle to helping you on line or by ph.
Rees Alva

Easy to use site and great coverage at affordable cost

I called ePremium Insurance company to get a quote and the agent I believe her name was Christina was very helpful and knowledgeable. It was an overall very pleasant experience.

We have been working with ePremium for a couple of years now. Every representative I've had to communicate with is responsive, efficient and always professional. I appreciate their consistency.

Needed Renter's Insurance quick to get keys for my new apt. Call was quick, easy, small deposit to start policy & they sent proof of policy directly to my Leasing office & myself as well. They were the easiest part of my move.

Great coverage and easy to complete enrollment forms. Hopefully we will never have to use the coverage for the apartment and the contents we have insured.

The process was quick an easy you have a choice between paying in full or installments. I recommend epremium insurance with 5 stars!

It was very easy to sign up. You were recommended by my Apartment manager.

ePremium is not just a vendor they are a Partner. They follow up regularly and take the time necessary to make sure that all communities are on track and meeting expectations. Joining forces with this team has proven to not only be a value to our management team but also each owner. We look forward to our continued partnership with a company who values our assets as much as we do.

My husband and I are using e-premium for our renters insurance. Our agent, Christina Heard, was extremely professional and kind while walking me through the set-up process. She handled my questions like a pro, knowing precisely how to answer, despite my being sick and struggling to speak over the phone. E-premiums customer service is top notch, and we are grateful to be insured by them!

I made a call and had my proof of insurance in, literally, minutes. Easiest transaction, ever.

Greatful e premium payed my security deposit immediately called friday moved in tuesday and monday was memeorial day deposit was 1400 I just payed 400 for insurance thanks e premium

I found this company to be very understanding and very friendly. I didn't know I had lostt my insurance due to not reporting my change of credit card and they reenrolled me with no extra fees. Thank you ePremium

My experience with E-Premium insurance was beyond amazing. Christina made sure to carefully answer all my questions and address my concerns. I am grateful to have worked with her and looking forward to my new coverage with the company.

Bought their renter's insurance. Terrible customer service. If you ever open up a claim, they will force you run around in circles and claim they never received documentation, pictures, receipts after multiple re-submissions, when you can clearly see that they did, and have even acknowledged that they did. Go with your car insurance company for better pricing and customer service.

Customer service is great! Christina was very prompt and courteous. She answered all my questions and concerns. Looking forward to another year of service.

Very friendly people and very simple process love it!!!

The company i am currently employed with offers Epremium Insurance as a security deposit option. When i started i had never heard of them before but soon realized what a great option Epremium was! Fast forward two plus years working with Epremium insurance for my tenants has been a great experience. I would like to specifically thank Timothy Black, he is a wonderful asset to this company. Not only is he helpful and kind but his response time is stellar! Whenever i have a question or need any assistance i reach out to him and i know help is on the way! Thank you Tim!