ePremium Insurance Reviews

Super easy purchasing process. Very fair/low rates.

Super easy to do the transaction I m very satisfied with they service!!

This company sucks! if you can do another renters insurnace then i suggest you do so. I had mold in my apartment,which ruined my couches. I called this insurnace company and they said my plan would reimburse me for my damaged couches if they could find that the mold was due to a leak.

They found out the mold was due to a leak and made me feel as though the situation was handled and that i would be covered. Months later after dealing with this claim they sent me a random letter saying that mold is NOT covered in my plan!

why would they give me the run around for months! only to say im not covered for mold. You would think they would have told me on the first phone call months prior!

I deal with insurance policies for a living so i tell my customers immediately what thier plans cover. not months later! So the entire time they made me feel like they where working my claim , when realy who knows what the hell they do all day .waste of money and time!

I am renewing with them becuase my apartment complex uses them but i plan to speak to my property manager about switching the company they use. I am out of a $3k couch , i wish i chose another company .

Any review that says this company is great is probably falsified. This company is terrible. Rates are too high and you can never get ahold of a real person if you ever actually need to use your renters insurance or file a claim. I am on hold with them trying to cancel my policy now and I have been waiting almost AN HOUR.
Your apartment cannot force you to take out a policy with this insurance company even if they say they can. You have the freedom to choose the policy that you want from a provider that is best for you. I m going with my car insurance company. Alfa is cheaper, they cover more, and most importantly, they would roll over dead before they made any of their customers wait an hour for customer service.

Seems alright, but I don't actually know if the policy has gone through because it hasn't started yet. I'm just doing this so that they stop sending me email reminders.

Super quick process and extremely easy to use the website!

I Love e Premium Insurance because it covers so much for the Renter there contents of coverage is Phenomenal I believe its a no brainier bar none!!! Jackie Keese is the Best rep ever very kind and knowledgeable of the Services.

Getting rental insurance for my daughter through ePremium was very simple. I had my personal insurance company give me a quote to compare and ePremium had the best price with the most coverage.

I made a typo in the spelling of my name and ePremium emailed me with the typo of my name. I emailed them back, apologizing for the mistake, and sent the correct spelling of it. They responded and thanked me, with the correct spelling of my name.

Easy, affordable with great customer service. I would highly recommend their services.

Getting rental insurance was made very easy with Epremium. I'm very happy with the available rates and coverage and would recommend anytime. Thank you?

Enrolling was super easy and convenient. Policy to email within minutes. Great prices!

Details are limited as I have yet to make use of this service or have direct contact with the company. They were suggested to me by the leasing office where I will be renting, starting next month. The ease and convenience of the process is definitely a point in their corner and I hope to continue to have positive things to report.

I haven't had to use your insurance and just got it.

Just starting to use. Will know in the future if good value.

It was easy to enroll, the only complaint I have is that this insurance renews automatically even if you move from your apartment unless you contact the company in advance to cancel. I think it should be the opposite. I should have to contact the company to renew. My opinion this mode of business is followed because the company knows that people forget to cancel so they receive extra premium. My opinion, poor business model.

Thank you for the experience. I will definitely recommend

Enrollment process for me was easy, safe and accommodating. Quick responses with clear information. Low premium payment, with reasonable monthly payments. They have the most necessary insured rental coverages.

Very professional and quick.

Thanks so much

Had to call to edit something on my policy and Nora took care of everything. She handled the issue quickly and was super professional.

The wait was very long to speak with a representative but once she answered u almost forgot about the wait she was very helpful answer all my questions and such a good attitude I will recommend this company to everyone.

We have been an ePremium customer for year and have been very happy with the product and the customer service. Scott and Jenn have gone above and beyond to take care of our team and our onsite managers.

My first time with EPremium and it had been the best decision I have made in a long time. The process was smooth and I would recommend them to anyone.

I have really enjoyed working with e-premium. Jennifer B. is our account rep and she is amazing to work with. I was unsure of how to submit a claim and she set up a meeting to walk me through how to do it. I def. recommend using this company for your insurance needs.

SC

The representative was very helpful and made sure I was able to get answers to all of my questions.

Horrible customer care. I ve called multiple times about a claim and no one will help me. It s been 6 months. Wouldn t recommend to anyone. There s a reason it s so cheap, because they don t actually do anything except take your money

I don t have a dog and I couldn t find an opt out to eliminate this charge. I also thought that it was expensive, and I needed to pay too much money upfront. I will be looking for another option. The only good thing about it was that I had quick coverage in order to move into the apartment we had chosen.

My company started doing business with EPremium over a year ago. They are a professional company that is easy to work with and very helpful.

As a property management company their services come in very useful and have saved us time and money in regards to claims.

Purchased this for our son who is out of work due to covid. Very easy to navigate, Janielle was our rep and answered all our questions.

As yet, he has not used the insurance, but hopefully it well work out well

I received the survey after purchasing insurance. However, I ve never used the company & my property management company at my new apartment requires insurance & listed this company. I know nothing about the company & was in a bind so I didn t have time to do a price comparison. So would I recommend you No-because I haven t used the insurance & hope I don t have to! Maybe rethink the survey you send to new clients? I m submitting this to stop the barrage of emails I keep getting from you asking would I recommend you.

Great insurance company. Affordable rates, as well as easy online enrolling into their services.

The setup was a breeze, and the cost of insurance is very very affordable!!! I highly recommend ePremium to anyone who needs Renters Insurance for an affordable price, and needs to get it set up quickly!

Everything very good except didnt email me my policy document as promised - had to find it on their website. Everything's been good so far though

I don't have much to say here --- seems like a good standard insurance, and signing up was a matter of 5/10 minutes

great job just a quick phone call got all i needed done quick and fast .
thanks christina

I had been double billed for my monthly draft.
I then tried calling at least 7 times.
No answer, you just listen to the recording over and over again.
The worst customer service!

Very easy to sign up and when I had a question I was able to call and was directed to someone who helped me immediately! The easiest part of getting an apartment!

The ePremium Insurance saved a great deal of money for me by assisting in waiving the deposit on my new apartment. The rates were reasonable and they made enrollment simple as well as easy. I'm quite satisfied and would recommend the company to anyone. Thank you.

Very very difficult and time consuming to cancel policy.

Easy fast and very reliable. Thank you and keep up the great work.

Quick efficient and very helpful recommendations included.

Quick response, great coverage at a very reasonable price.

I only got this insurance because I had to. It wasn't too expensive but a waste of money either way.

It was so easy to sign up. This made applying for the apartment so much easier. I was able to get renter's insurance and take care of my security deposit in one place. And now we have a little bit more money to get settled into our new home!

I'm really am not someone who cares for insurance but in the cases it's necessary the representative what helpful and fast and the price was reasonable and there was options

Using ePremium has been a flawless transition! The system is simple to use and very helpful! The customer service response time is exceptional!

My experience with ePremium insurance was great !! I would recommend for all to use them...

Consumer beware!!! ePremium will find any and every excuse not to pay a claim. Tried filing a claim on 7-25-18. Last response from Mashalia was on 8-20. Still no response.

Quick to respond. Great customer service. Highly recommend for property managers and owners.

Just wanted to say the service I received starting up my policy was very good, no hassles.

They are very helpful and easy to use. They assist me with whatever needs I have and I appreciate that. Jennifer Swanson is amazing with her training and assistance. Thank you for all that you do for us!

excellent service.. the representatives were prompt and knowledgeable!

Prompted by e-Premium insurance. No pressure to purchase their insurance products. It was safe and reliable.

Cheap rates, good costumer service representatives. I had problems with the website though.

This company was very helpful to us when we needed to transfer our policy, update our debit card, and email. Stephanie P. was especially helpful to our needs and took care of everything!

Very expensive renters insurance, required by apt complex. And not worth it.

Great service! Was able to obtain policy same day even thought my area had a moratorium due to hurricane. Thanks!

Very easy to register for! The person I spoke with on the phone was both kind and informative. Great, quick, service!!! Would highly recommend!

The technician was on time and answered my question, very knowledgeable. He made sure everything was working correctly. Bravo