Ordered a jacket online to surprise my husband with a branded piece of merchandise for a company he has started. Process was simple, easy and efficient. The jacket looked awesome and he was super happy.
Dimeji was great and he helped get my order back on the rails and delivered to me on time. After paying $90 "express" fee, I called to follow up and it didn't seem as though there was any chance my order would arrive on time. I called and the order was still in production on the day it was supposed to be delivered to me. Great sense of urgency and follow up by Dimeji. The only reason I ended up happy with this transaction.
Very happy with the product, price and service. Customer service is impecccable, website is easy to use and delivery is on time. What else do you need, will definitely recommend for your next swag needs.
Tried to order 11 Golf Shirts.
It took 4 phone calls and them sending me the wrong items 3 times. Very poor. Tried to contact them directly to remedy and am still waiting since 10 days ago to hear anything at all. Terrible service, execution and customer relations.
The artwork on the t-shirts turned out amazing. I received my order quickly and the entire service was smooth and accurate. Thank you!
As a business owner, I was extremely impressed with the customer service that I received. The prices were good and the quality excellent. Reps had no problem sending me different proofs whenever I changed my mind for the millionth time. Emails were answered within 1 business day! I will continue to use Entripy Custom Clothing for my business! A very happy customer from Blossoms Fresh Fruit Arrangements ( Red Deer and Central Alberta ).
With COVID-19 I have found Entripy's level of customer support has dropped dramatically. I put in an order for Father's Day shirts more than two weeks ahead of the day. They got the first order wrong and I had to redo it. But it was still supposed to be ready the Thursday before Father's Day. When I received no confirmation email I had to call them on the Friday to ask where the order was. It wasn't until Sat they confirmed the order would not be ready. If they had at least called to share this without me having to prompt them I would give them 3 stars. If you need an order done in a timely fashion you should avoid them for now.
I will never be using Entripy again. I placed my order online thinking it would be easy and straightforward, but this was not the case. After submitting my order there was confusion regarding whether or not artwork was required. I spoke with someone online through their chat option who told me artwork was mandatory, but then received different information from one of the customer service reps over e-mail who said it was not. For a company who claims to be Canada s leader in custom shirts you would think their staff would be aligned and know what is required and what isn t.
Prices are great, site's easy, and it's very focussed. Being able to do the design online really helped visualize the product.
Extremely reasonable prices but what sets them apart, in my opinion, is the fantastic customer service. The representative I was lucky enough to deal with, Krysta Scott, was a consummate professional and had the patience of a saint. I've yet to receive the product but given the excellent work up done by Ms. Scott and the ease in making my purchases confidently, I can comfortably give a tentative 5 stars. I will lower the score should the quality of the product be below expectation.
Terrible quality of printing.
The lettering is so faded you think it's ten years old and been in the washer and dryer 1000 times on high heat.
All in all , a good experience: Some mistakes on my end and some oversight on their end when this didn't completely implement my documented change requests the first time but got it correct the 2nd request. T-Shirts are great . The website was a bit misleading with older details still on the page with newer updates--the whole page needs to be updated to reflect an adjusted order (Change of personalizations)
Gave me a quote for products they didn't have small, medium or large in stock for. Terrible customer service and they only wanted my money. I ended up going with another company and it worked out great! I would not recommend if you want sweaters in reasonable sizes, in a reasonable time frame. They told me it would take anywhere from 6 weeks to 6 months for them to get sizes small medium and large in the sweater I wanted. DO NOT ORDER FROM THEM.
It was quick and easy to place my order on line.the shirts look awesome !!! I will definitely use Entripy again .
Thanks for Quick turn around on Quote and Order Delivery. Great Service.
We had to order shirts last minute and although the website said that they could not accommodate such a rush order, Jamelle of Entripy got in touch with me and let me know that they indeed, could. Jamelle was very very helpful and easy to work with. She was prompt with her responses and Entripy was able to deliver MORE than expected. Our employees LOVED the shirts we ordered and we all felt that the quality of the material was excellent. Definitely surpassed our expectations and will be using them from now on.
My order no: WEB60207
Employees are a pleasure to work with. From the staff to the Client Care team, everyone is really good at their job. I had an amazing experience and will definitely use Entripy again.
The designer created proofs fast and exactly how I envisioned it. The turnaround for the t-shirts were surprisingly fast. And Client Care team was able to resolve the small hiccup we had without any hassle.
They pay good attention to quality requirements as well.
It was an interesting company. I had lots of fun while getting a tour through their facility. I would definitely recommend ordering from this company. The owner Jas is very professional looking and seems as though he has a lot experience.
Entripy has definitely provided some of the best coverall service I've seen in the industry in quite a while. I ordered some t-shirts for my team & it was done very quickly & efficiently. Their team is very helpful. They gave me the best routes to ordering the shirts & what choices would work best for us. I'd highly recommend anyone towards them for their services & I will continue doing business with them for any future needs!
Placed an order for 45 shirts. Simple, 2-colour design. Over a dozen of the shirts were printed crooked or off-centre. Printer lines visible on some other shirts. And the first shirt I washed (cold water, hang dried) faded and looked like it was 6 months old in one day. I've purchased shirts from dudes working out of their basement that look better than these. Very disappointed and will be taking future business elsewhere.
Jas and his team are great to work with. They try hard to meet the needs of their clients. I often have a modest budget to work with and we always find a product to fit my needs and price point. The staff (Kim et al) are helpful and efficient, friendly and easy to work with. The end product is always great and the process to get to it is smooth. Thanks for the help on our last order. I look forward to working with you again.
I own a wedding photo and cinema company in Toronto and came across Entripy's flyer in the mail. I worked with Natalie from the office and she was able to show me sample items in their showroom. I have placed many orders through them and always love the quality and look of their clothing. I will use them for sure in the future. I have also recommended them to my family and friends.
Chris
Picture Pro Studios
Great product, great shipping, it's all great! I love the work and effort that this company puts into it's products!
I run a small business with my family and we have been using Entripy for our uniforms since 2010. We have always been extremely satisfied with the quality of the garments as well as with the service provided by their team. Thank you!
Excellent products and quick shipping keep me getting more shirts!! Will order again from Entripy.
Very impressed with the print quality and shirt quality. Would order again! Only issue was UPS required me to pick it up instead of delivering it.
Fair prices, good quality and great customer service.
Thanks for the $260 box of rags.
Ordered 3 premium polos for $260. When they came, they were screen printed. not embroidered. I emailed customer service. Apparently there was a toggle button somewhere for printing or embroidery and I received "exactly what I ordered".
I'm not sure who would want screen printing on $80 polos, but I am far from impressed. The offer for $50 my next order was not very moving either.
I will not use again.
I recently placed an order for 20 T Shirts for our entire group since we are planning a camping trip .I was very happy with the service ,quality
of fabric , price and workmanship of T Shirts . Truly outstanding and impressive job bu this company !!
Order about 30 T Shirts. 7 were damaged during production, which was refunded and resolved. one of the logo on the sleeve was faded/damaged during the printing process. Overall, I had an okay experience dealing with Entripy. their customer service is promptly, and T shirts turn out nicely. However, with only 30 T shirts, their staff is already running into quality control issue. I can't find enough trust in Entripy to order a large quantity of products. Everyone make mistake, but many mistakes like this can be detrimental to a big company over time. I will definitely order again, but will keep it to a smaller quantity in the near future.
If I could give this place negative stars I would. I requested some changes, and they uploaded the proof, to which I accepted. Got a confirmation email saying it was in production. My credit card was charged. Having accepted the proof of the order last Friday (6 days ago), they contact me 2 days before the due date and basically gave me an ultimatum. Accept the charges for the additional changes or have your jerseys delayed. Ridiculous. Basically strong-armed me, as I needed the jerseys to be on time. Can't comment on the jerseys as I have not received them, but this company clearly lacks customer service and communication. Will be my last order.
Good product, helpful service. Nice to work with a Canadian company.
order came extremely late, very cheap looking quality and custom print colour was not at all what was asked for in the proofs. the photos were not accurate. was not compensated well by customer service.
I was contacted for the replacement of T-shirts. I am pleased with the solution, so I gave 4.0.
My hoodie and long sleeve shirt both looked great, and shipping was really fast. Thanks!
Normally don't give bad reviews but got a quote wanted to get a new quote with some changes and never heard back from them. And have emails to prove it, very disappointed, maybe my business is too small for them?!
My clothing is awesome! It came quickly and really well done! Thank-you for the great service!
Quick service, good understanding of my request and the representative has been patient with us, with several design changes at the last minute.
Quality is at the rendezvous.
My order: cotton swaddling with embroidered logo 3 "in diameter at the front and embroidered logo on the whole width of the back.
Take the time to contact representatives, it's worth it.
I was looking for a rush order and they were the only ones that had it, For and Extra $200 I was suppose to be done and shipped on July 31st, as per website.
I Paid the extra for rush and on Monday they proofed the digital copy. but there were some minor changes , I called them to try to expedite 3 times in 1 day to finish the proof but it was done, til the end of Monday the 29th, I told them if I can get it before I leave on Friday , the shirts were needed on a Friday, to make the ferry. I also said that if I cant be done, I dont want it anymore, cause I wouldn't make the event....
at that time the scheduled completion date was Aug 1st (Thursday) I paid for the UPS saver shipping, (the fastest they had),
arrived after I left on Friday.
Main thing was the Proof took 3h-5h, per minor adjustment, minor as in adjust the size of the logo by a bit.
Quick, efficient, good quality at value price point
Quick service, easy to use design studio and the quality was excellent. My nephew loved the shirt!
I had to order shirts for a bachelor party and i have to say the service i received was impressive. The quality of shirts was amazing and I will retain Entripy for future work I require.
STAY AWAY. Entripy is riddled with issues, from managment through to production.
Although the salesperson was nice...
Issues through out the entire process, my products had crooked logos/company names as well as embroidered the wrong size, 3 TIMES the wrong size.
6 hats were good.
6 t-shirts only 2 were delivered and had crooked logos/ company names.
6 high end shirts out of stock
1 hoodie was excellent.
1 week later when shirts were in stock
5 hoodies were added and I was told I now have to order 24 hoodies at $60 a piece in order to get hoodies...what am I gonna do with 24 hoodies? Unbelievable business practices.
After many emails and frustration Entripy agreed to make me 5 more hoodies exactly like the first one. What I received wasn't even close! All shirts and the first hoodie have a 4" company name on the left chest and 12" across the back...they sent me new hoodies with a 12" company name right ACROSS the chest.... Doesn't look professional when I have employees with all different logo designs.
STAY AWAY from Entripy, THERE IS NO QUALITY CONTROL OR CARE that goes into the printing and embroidery into the products they sell and their business practices are suspect.
If you don't care what you get then this is the place for you.
If you want it done right...BUY SOMEWHERE ELSE.
Awful product.
Logo was set up to be a crest on the front left side of the shirt, below the shoulder where they'd typically go.
Somehow they printed the crest down at belly button height and then proceeded to tell me it was "how I ordered it". Brutal quality standards and very over priced. Don't bother, use Vistaprint or something.
Terrible customer service! I ve ordered from them twice, both times the order has been late by more than a WEEK after I got the email confirmation saying it was shipped! When I contacted them, they blamed the UPS, and said they forgot to put the order on the truck , will never order from them again!
Very happy with the quality of the custom shirt design. Service is extremely comitted to customer satisfaction.
Patrice Thomas was an absolute angel who was always more than willing to guide me through the process. She communicated frequently and with laser clarity. I really appreciated her help which will allow me not to hesitate to place another order.
The Customer Service I received was outstanding and I couldn't have asked for better communication from my contact person who followed my order and myself, all the way through to it being processed and sent. I am in the Customer Service Industry so constructive feedback is in my DNA, however, Entripy totally delivered a high quality service with a great product which I am ultimately satisfied with and because of my excellent experience, I have become a repeat customer. Thank you Entripy!
April-Dawn
I placed an order of 61 sweaters for my graduating class at the University of Waterloo.
After submitting the completed order, I received an email on the following day at 10 am informing me that the asset I had submitted on the website is not supported and would need new assets. I sent them the updated assets an hour after receiving the email, and heard nothing until 24 hours later because I was told digital proofing would require 5 hours by a client specialist over the phone, even though it stated 3 hours on the website.
After providing Entripy with the correct assets and approving the mockup, I heard nothing for a week. Then on the day my order was supposed to be finalized and shipped out, I received a call at 6pm informing me that there had been a stock issue. 9 of the 61 order will not be printed and produced in time. I was given the option to either wait indefinitely for the 9 missing sweaters to arrive, or receive the incomplete order of 52 sweaters 2 days later than the promised 5-day turnaround.
My experience with Entripy had been very unsatisfactory. With problems and unpredicted delays every step along the production pipeline. They definitely do not live up to their promise of "5-day turnaround". I had originally chose to go with Entripy because of the fast turnaround period. I was willing to pay more due to how quickly they delivered the orders.
Unfortunately my suggestion is to order from a competitor instead of Entripy. Traces provides much cheaper prices for the same service, but for a longer turnaround period.
Followed what I wanted. Suggested better design. Product was exactly what I wanted!
I did not receive my shirts on time, which I ordered in person in their warehouse and when I followed up with my order status, I was told that the order was ready for shipping on time and the UPS made an error and try to blame it on UPS. Doesn't not make sense, I have all email records and will take them small claim courts. I asked for my refund and they deny the refund. I had ordered online before from them and got my shirt shipped to me, but very low quality. Over all experience has been poor with this company. There are other companies out there that are more responsible and cost effective and better quality shirts. My experiences have been bad with this company, will let you be the judge.
This year the Queen's Commerce Service Initiative worked with Entripy to have custom sweaters made for our committee. We were very impressed with their customer service and their high quality product. Entripy was very efficient and professional which made working with them very easy. We would definitely work with them in the future.
I got 6 bachelorette t shirts made last month and they turned out great! The design and colours were exactly what I requested. Thanks Entripy!
The worst customer experience I ve ever had! I am starting a new graphic tee store and submitted Entripy s wholesale request form on their website two weeks ago. After submitting the form, I followed up with their customer experience team to find out when I should expect to hear back about my application they told me the approval process takes a couple days (it actually took 2 weeks!). In addition to asking when my application would be approved, I also asked if they needed my Business License to validate that I was actually a business they said it wasn t required which was very surprising to me because all other suppliers that I have a wholesale account with (in both Canada & the United States) have required my business license and/or HST # to approve my application.
While I was waiting for my wholesale application to be approved, I ordered one sample tee (at regular price) to see Entripy s quality for myself. I included a poly bag in my order so I could decide if I wanted to use poly bags when I ship to my customers. Sure enough my sample order arrived WITHOUT the poly bag
After 2 weeks of following up with Entripy s customer experience team several times, I was told that my wholesale application was not approved. I asked why my application wasn t approved and they wouldn t give me any more information other than my application didn t meet the criteria . If I don t know what the wholesale criteria is, how can I possibly consider Entripy as a future supplier when my business grows?
It s very disappointing that Entripy doesn t support (all) aspiring entrepreneurs in the GTA!
Edit - Entripy has worked hard to fix the issues. I appreciate their realizing their was an issue and trying their best to rectify it. We have ordered product from Entripy numerous times. The product quality is as described; you get what you pay for. Nothing lasts very long. Shipping was never as promised, although that may have been because they had the wrong postal code and the shipping company would always say that our address did not exist. We had to make Entripy aware of the situation a few times before it was finally fixed. Last week we ordered a bunch of sweatshirts based on previous sizing. We had found Mediums were small and Large were mediums.. This time larges were extra large. They could do nothing to fix them other than say we will pick up the old ones and then deliver new ones . Well we needed them for a event and they were not trying to help in a manner that suggested urgency. We have been repeat clients for many years but that does not seem to matter. If your only concern is price then this is your company!
Poor customer service. Was not impressed with the Senior Director of Client Experience. Stressful experience. Quality meme material.
Amazing customer service. Would definitely suggest to companies who are looking for custom uniform ordering. They take good care of all clients and the product results are in high quality and very durable.
Best customer service out there. Will order again for sure
I have finally found a uniform company that provides exceptional service, great product selection, great prices and best of all - quick turnaround. I highly recommend Entripy, no matter how many or few items you need, Entripy is the place to order from.
Was generally been impressed with the quality and speed of Entripy orders, but recently been waiting 7 months for sweaters to even be in stock to make an order... at this point, COVID/supplier issues isn't even a good excuse. I'll just have to look elsewhere that has these sweaters available. Kind of disappointed that they won't just order these sweaters, while they wait for other sizes to be used up to make a large order.
"We are a very small business that is trying to re-brand and expand our customer base, so improving our image in direct interactions with customers is important to us. We decided to get some embroidered shirts for use at conferences and trade shows, and ultimately chose Entripy for the variety and quality of the garments they offered. The website was very easy to use, and after placing our order we were contacted promptly by a representative who converted our logo image to embroidery (including making some colour changes to ensure that certain elements stood out better on different coloured shirts) and provided proofs. We are pleased to say that the finished product is exactly as shown in the proofs, and the quality of the garments and embroidery is excellent, especially for the price we paid. We are very pleased and will certainly use Entripy again as we continue to grow our business."
I love the service at Entripy, they are my only choice for custom t-shirts. Great to see the full line of Jerzees product available!
We have been using Entripy for a number of years now for many of our T-shirt and hoody needs. Our rep (Kiran) has always been great to deal with and is huge reason we continue to work with Entripy for our school designs.
Entripy are always responsive with short turnaround on their digital proofs so I know exactly what the end product will look like. Excellent quality, price and customer service!
The Michener Institute
Best service, best quality and the best place to get any sort of custom apparel .. quickest turnaround time!
I ordered some t-shirts from them and the service was great! Everyone was very helpful, understanding, courteous and well mannered. There were no delays and everything happened on time. I haven't experienced anything like this before with a printing company. Thank you !
Recently ordered from here and had a great experience! Quick responses throughout the process and the shirts came out really nicely!
Do NOT order from this company if you want professional looking attire.
I ve dealt with Entripy on numerous projects ranging from a rush order on 1 t-shirt to large orders of thousands of shirts and I was thoroughly impressed every step of the way. From working with their art department to verify and modify our prints, to meeting our admitally unreasonable delivery times, every interaction I had with Entripy and their employees exceeded my expectations.
Not only did they have the best prices out of all the companies I ve previously dealt with, their quality of product met the strict requirements we held our suppliers to. Entripy s customer service was proactive and made the entire experience painless and pleasant. When you re running a business you don t have time to sweat about the little things - let Entripy know what you need and be confident it will be done right and on time - the first time. I highly recommend using Entripy for all your custom apparel needs!
Excellent staff. Great service. Highly recommended. Uniforms that you will be proud to wear.
Resolution department is amazing and quick to fix any issue or answer any question needed.
I ordered a couple of tee shirts from a third party brand that were manufactured and shipped by Entripy. Weeks went by and the shirts didn't show up, so I contacted the company. I got a response right away, and we determined that they probably got lost in the mail, but Entripy sent new ones right away using a fast shipping option. I just got the shirts, and they're really nice! Entripy earns five stars for graciously solving a problem that was not their fault, and for delivering a high-quality product in the end. Thanks!
Another great experience with Entripy. I ordered our Tournment merchadise through Entripy. The Sales Representative was great to work with. The merchadise turned out great. The colors were just as expected and the logo designs (both the screen prininting on the t-shirts and the embroidery on the hats) came out perfect. And I received my order earlier than expected! Will definately be using Entripy again. And again.
We were looking for a new supplier/printer of water bottles. We hand out these water bottles to our EMBA students so they needed to be of exceptional quality. I also wanted our logo printed on them. I spoke to Daniel Stewart who was very helpful and efficient. From the beginning to delivery he made me feel like an important client. We will definitely be using Entripy again! !
Shirt quality was alright, nothing spectacular, I've seen better and I've seen worse with other custom shirts I've bought. Seems like the only thing they care about is their public perception of their brand though. Paid $23 for a shirt I had to leave early for work to pick up because their shipping prices/times were insane and the size was abysmally different from what their sizing chart indicates. My girlfriend is regularly a small shirt size. Got her measurements according to the "length and width" image they provide. Measurements of my girlfriend are 15" width and 20" length. Sizing chart says small fits someone 16" width and 25.25" length, so good right? I get the shirt and she can't even fit it over her shoulders, not even close to fitting.
I contact customer service asking what the deal is and they email me saying they can't do anything about it. So I ask if maybe they can give me a discount or something on another shirt? Finally a week later someone bothers to respond to me and say they can do 10% off another shirt. Almost a slap in the face. Thanks for the offer of $2 off. I need to find another custom t shirt for my girlfriend's birthday now but I'll definitely be going somewhere else.
I have been dealing with Entripy for a number of years and they are great. Quality output and slick process. It's not that nothing ever goes wrong, but when it does, they are easy to deal with and proactive in fixing the problem.
It was a smooth process and very effecient.
The shirts turned out well as well.
I'd just mention that the website is a bit slow at times, but otherwise smooth and user friendly.
Great prices! Very helpful staff and good quality shirts!!!
Used This company many times usually everything was satisfying until my recent order. I have ordered some long sleeved shirt for my guys, when i picked em up i let few of members try it was a lot smaller than expected. I called the company and their rep have told me they cant do anything i stuck with what i got. so i decided to reorder bigger size, they said i cannot because its of production. This company tried nothing to satisfy or help me in this situation just a light sorry., wont use again and will make sure my contractors/friends will stop using them as well. They just leave you hanging with no customer satisfaction what so ever.
They did an amazing job with my order and I will most likely continue to use them in the future
Good service. Love the print. Came out better than expected!! Was very fast. Only issue was the UPS delivery sucks going to my condo. Otherwise it was good.
I am very impressed with the service & efficiency of Entripy. The process was quick & easy. I like that they take pride in their level of satisfaction & end results of their product quality. My delivery came hassle free. I will definitely recommend them to friends & family. Thanks Entripy Job Well Done!
Needed some t-shirts in a hurry and Entripy more than responded to the call. Customer service was very professional and easy to work with. Moreover, the product quality was fantastic and arrived in the rush time requested. Great prices, great service, I'll be ordering again!
The absolute worst for both garment quality and customer service. Use any other company.
Had a few issues. But was amazed with their recovery. Products are good and website makes designing the tee shirt a breeze. Would definitely recommend.
Great product, great service and fast delivery. Love my new promotional sweatshirts! Thanks Entripy!!
Very good service. Delivered exactly on the date originally promised. Good customer service and verified design prior to printing. Very good quality and really satisfied with results
I have contacted Entripy for both personal and business use. The customer service was phenomenal every time. They respond quickly with accurate information and the turnaround time for products was short. I would definitely use them again.
Orders are delayed - delivery expectations were off by 4 days thus far (full order still not in yet). They explained its due to Covid. I accept that. Then one of the t-shirts arrived with a small spot stain. I was told to send a note to resolution desk. I did. Not sure what to expect. I ordered the Euro Spun Tees hoping the Tee-Shirt fabric was a soft, but its not the soft fabric quality I was hoping for. I'm a feeling a little disappointed.
If you need a very specific type of custom clothing, this is the place to go. For more basic needs, it's a little pricey.
I ordered two white T-shirts printed with complex multicoloured mathematical formulas and the results were terrific. Even the smallest detail was clear and easy to read. Very pleased. Delivery was faster than promised and the shirt material itself was better than expected. Will definitely use them again.
entripy.com
