I placed an order of 61 sweaters for my graduating...

I placed an order of 61 sweaters for my graduating class at the University of Waterloo.

After submitting the completed order, I received an email on the following day at 10 am informing me that the asset I had submitted on the website is not supported and would need new assets. I sent them the updated assets an hour after receiving the email, and heard nothing until 24 hours later because I was told digital proofing would require 5 hours by a client specialist over the phone, even though it stated 3 hours on the website.

After providing Entripy with the correct assets and approving the mockup, I heard nothing for a week. Then on the day my order was supposed to be finalized and shipped out, I received a call at 6pm informing me that there had been a stock issue. 9 of the 61 order will not be printed and produced in time. I was given the option to either wait indefinitely for the 9 missing sweaters to arrive, or receive the incomplete order of 52 sweaters 2 days later than the promised 5-day turnaround.

My experience with Entripy had been very unsatisfactory. With problems and unpredicted delays every step along the production pipeline. They definitely do not live up to their promise of "5-day turnaround". I had originally chose to go with Entripy because of the fast turnaround period. I was willing to pay more due to how quickly they delivered the orders.

Unfortunately my suggestion is to order from a competitor instead of Entripy. Traces provides much cheaper prices for the same service, but for a longer turnaround period.