Shirt quality was alright, nothing spectacular, I'...

Shirt quality was alright, nothing spectacular, I've seen better and I've seen worse with other custom shirts I've bought. Seems like the only thing they care about is their public perception of their brand though. Paid $23 for a shirt I had to leave early for work to pick up because their shipping prices/times were insane and the size was abysmally different from what their sizing chart indicates. My girlfriend is regularly a small shirt size. Got her measurements according to the "length and width" image they provide. Measurements of my girlfriend are 15" width and 20" length. Sizing chart says small fits someone 16" width and 25.25" length, so good right? I get the shirt and she can't even fit it over her shoulders, not even close to fitting.

I contact customer service asking what the deal is and they email me saying they can't do anything about it. So I ask if maybe they can give me a discount or something on another shirt? Finally a week later someone bothers to respond to me and say they can do 10% off another shirt. Almost a slap in the face. Thanks for the offer of $2 off. I need to find another custom t shirt for my girlfriend's birthday now but I'll definitely be going somewhere else.