Embassy Suites Reviews

I applied for a job at the embassy suites, and they said they were in desperate need of employees. I went in and interviewed the next day, and Keith, who I believe is the assistant manager, seemed like he didn't want to be interviewing me for some reason. Despite the fact that he spent the whole interview looking at his phone, I got the job. Their HR rep was very nice and helpful with the paperwork process and told me Keith said he would call me in the next couple of days to tell me when I would start. After two days and no phone call, I decided I would call and see what was going on, but no one answered the front desk phone. I waited for about 15 minutes and called again, but once again no one answered. I repeated this process of waiting 15 minutes and calling for about three hours when finally someone answered the phone. I explained the situation and they transferred me to Keith who didn't pick up the phone, so I left a message asking when I started. Two more days later I still had not received a call, so I called back again and big surprise no one answered the phone. I called at least 12 times throughout the day, and finally, someone picked just to transfer me to Keith who didn't pick up again. I called back and the same guy answered the phone. I explained my predicament and asked if he could possibly find Keith and grab him for me. The guy on the phone responded by saying, "look he'll call you when he calls you," and then he hung up on me. It was at the point where I had bills coming up that I needed to pay, so I went over to the hotel in person to see if there was a reasonable explanation for what was going on. When I got there there was no one at the front desk, and I went looking for someone who could help me. I finally found Keith who recognized me, looked shocked, and then told me to go wait in the lobby. I waited for 45 minutes before a lady at the front desk asked if I had been helped. I once again explained my situation and she went to go find him. She came back about five minutes later and said that one of the housekeepers saw Keith leave out one of the side doors. I asked the lady to tell Keith to call me when he got a chance, and she wrote my number on a piece of paper. I still haven't heard back from Keith or anyone, and I don't expect to. I now work at the front desk of a different hotel, and I'm studying to get a degree in hospitality management. From what I've learned on the job and in school, this hotel is not being run properly at all. I suppose it is worth noting that I didn't actually spend a night in this hotel or anything like that, but I can only assume their bad work/ communication habits affect the quality of their services. The best part about this whole experience is that their job posting on indeed says they are still "desperately hiring", but they couldn't take two minutes to call a new employee (a new employee who wanted to make a career out of this job I might add) and tell them when their start date was.

Husband just left there with bed bug bites. Super stay.

2 night minimum stay required? What kind of garbage is that?

The building is dated, but our room was clean and comfortable with newer furniture. Breakfast was good and evening happy hour was a nice bonus.

I was not impressed with this location. When I arrived, the young man checking me in treated me like I couldn't afford a room upgrade. The room I did receive was in need of an update. There was a vent falling off of the shower wall. The pull out couch got stuck if you didn't pull it out just right. The pool was extremely small for the size of the hotel. They charge $7 per car for parking, which I would understand if we were downtown or there was a parking garage, but it was just a regular parking lot. And most of the spots were on the side and back of the hotel, forcing you to walk to the front of the hotel. Probably would not stay here again if I could get any of the other hotels around it.

Got upgraded to the presidential suite. It was so nice to have 2 bedrooms, 2 baths and room to entertain visitors. It was a very quiet and comfortable stay for the family.

Clean but in dire need of a serious MAKEOVER/UPDATE!!! Outdated establishment

The layout was nice. I met a friend for breakfast, the food was very, cafeteria grade.

Had some out of town friends staying there. Terrific hotel. Nice happy hour/reception.

Everything was great. Only complaint would be pool was like warm bath water.

Really enjoyed our stay here. I will be looking for Embassy Suites more on our travels.

The Embassy suites is a great hotel with only a few drawbacks. Great setup with units having separate Living and Bedrooms so you can shut the bedroom door if needed. They have added a $7 charge for parking recently which is odd because it's an open air parking lot. Hotel could use an update as it is aging but still a great place to stay.

Disappointed in overall quality of this hotel. Shower was below average, no ice in machine, dry muffin at breakfast.

Overall, for a labor day weekend, I had a good stay. It was a little pricey for the cleaniness and quality. There was mold in the bathroom shower around the grout and the doors wouldn't shut in the rooms. When we pulled out the sofa bed there was one pillow. No towels in the pool room which leads me to rhe size of the pool...it was ridiculously tiny. Like small bedroom tiny. The pictures online make it seem much bigger. The breakfast was cold by the time we got to it and it was crazy dirty everywhere. Mind you im still pleased with the stay as I know it was a busy holiday weekend and for a last minute stay, I'm not mad about it. We love the Embassy for their breakfast, old style decor, and drink hour. The service was good as well. Will stay here again.

The room was clean. More elevators would be nice (there's only 2). Check in took a long time. The sidewalks around the building are narrow and easily blocked by cars parking too far into their space. The breakfast was nice. The TV has a clunky interface to use once you turn it on. The vent in the bathroom leads directly in to the bathroom for the room next door. You can see through the vent, it's kind of creepy.

The hotel is a bit dated, but alright. The internet was very slow and the walls were thin enough that I could hear my neighbors having a conversation and laughing. With some renovations, it wouldn't be a bad hotel.

W wouldn t recommend this hotel to anyone room are old dirty I found hairs all threw my bed air did not work at att and manager was rude I would stay somewhere else

They are struggling a bit but the staff makes up for it. The kids liked the pool.

Good hotel. Somewhat loud as you can hear neighbors. Overall good though.

Seriously dated hotel... The rooms are clean but tired. The fitness center says it all, 2 treadmills and the TV only worked on one. Unfortunately, the actual treadmill didn't work on that one?

Some small minor problems in the room but overall had a good time.

Lots of unruly guests. Kids smoking pot in the stairwells.

We recently stayed here overnight and had a wonderful experience. The staff was so friendly and helpful and our room was incredibly clean. We were traveling with our two year old and she requested oatmeal before bed. We asked at the front counter and they contacted the restaurant manager who not only brought us oatmeal, but provided butter and had some brown sugar scooped into a container for us. These are the details and service to expect when you stay here. We will definitely be back! Five stars!

This was a very nice place, we had a good time. Room was alright, clean. Enjoyed the bar and pool. Breakfast was very good. Food was very good. Staff was all nice. Overall, very nice! Will be returning!

Great staff, Clean Rooms, just a great all around stay

Great breakfast and roomy suite. Furnishings were a bit dated and parking lot is difficult to get in/out of. No free wifi for non- members.

Really decent Embassy Suites and it is the first one according to the History area on the Hilton website. Staff is very, very nice.

Decor like carpeting is a bit dated and TV reception is rather fuzzy, those are the only items preventing a 5 star review from me.

Clean and OK on the interior. Suites are decently sized. They charge you for parking though and this is not inner city which is confusing to me.

Met and exceeded our expectations. Great room, bed, staff and food. Highly recommended!

The Hotel is one if the best Hilton options in Overland Park, KS.

Room was relatively clean, but dim. Bed was comfy, couch was awful. Customer service was fine except for the bartended who was great. No complaints but nothing great.

All the staff were friendly and helpful. Very comfortable rooms.

Extremely courteous. Great room. The bartender was extremely awesome to my wife and I.

This was my go to hotel, they also have a reduced rate with my local company. Bar tenders are the best I've had at an ES, very respectful. Food is fine here and there. Today: came down at 630am with a quick schedule, no scrambled eggs in that HUGE pot. 515pm I get back and grab some drinks and food at the bar, 545pm I grab my last drink and to-go dinner. Go up to my room, card doesn't work! Go down to reception, wait 30 min for tech difficulty that has no issue with the receptionist. Once I'm front in the long line of issues happening, he indicates my room was needed for a new large party. So they put me in a handicap room ON THEM and decided to cancel my room key card so I couldnt enter my week long room. My things all scattered in the room; I ask their management if I can get back in my room. Now I sit remaining in this room with new keys after 30min with a melting drink and cold to-go food. Such privalage to be in a high end? hotel. I have never been kicked out of my own room in a hotel.

Really nice place. Conveniently located right off the highway in Overland Park, Kansas. They seem to be doing alot of improvements to the inside and out.

The staff is very friendly, the decor is dated, but there are signs saying that a major renovation is beginning this summer. We have a premium two room suite, which is spacious and comfortable. The kitchenette is compact but gets the job done. There is no vent fan in the bathroom and it does smell of mildew, although everything is obviously clean. Part of the 'Premium' suite perks is snacks in room each day - nothing fancy, a couple of candy bars, a bag of microwave popcorn, two cans of soda, and two snack bags of chips, but nice to have when you ate away from home. One day, out of five, we didn't get the snacks, another day, housekeeping added some new snacks, but took the bags of chips and popcorn, which we had placed on the desk, and put them on the tray instead of just giving us new ones. That felt odd to me. The breakfast isn't anything special, but it is decent food. We haven't made it to the evening reception, but it seems lively and is a nice option. Overall, we are very satisfied and would recommend

Under renovation. My room was refreshed and we'll kept. No issues but the $7 nightly parking fee seems a bit petty for the area.

Nice place, clean enjoyed my stay. Staff was friendly and helpful.

A typical Embassy Suites hotel: comfortable, well run, many amenities. The price was less than I expected, perhaps because I stayed there in January, which is probably their off season. They do charge for parking, $7 a day. The location is a little confusing to get to because you cannot get there directly from Metcalf, but have to turn onto 107th to get to what amounts to a frontage road parallel to Metcalf. And coming south on Metcalf you cannot get there via a left turn--you must either go past and u-turn back to it, or turn left on 103rd and take side streets to 107th, which will take you back to the Metcalf frontage road. But it is convenient to the freeway. Staff was wonderful. I would definitely stay again.

I went for a super smash brothers melee tournament and it was stellar

I had a good stay, but there was some sort of children's sports competition when we visited so I was bothered by kids running through the hotel and riding the elevators in groups for fun. The bar is good. I liked the pool and hot tub a lot. I even found time to briefly use the gym. It would've been a great trip if the kids were better behaved.

I attended a seminar there. They had loud construction very noticeable during the seminar.

Older looking building from the outside but the suites are great. The food, evening reception and overall service is good.

The hotel staff is exceptional and the rooms are comfortable, private and very well-maintained. The breakfast is cooked to order with fresh ingrediants and the nightly reception offers free cocktails, beer and wine.

It was so much fun me and my friends got to play in the pool and hot tub. We also got free food at breakfast and before dinner, I got a cherry coke! This place is great I recommend it.

Overall, the hotel was nice. The employees were welcoming and helpful, and they offered 2 free beverages. The room is pretty standard.

Friendly staff. There's only 2 elevators and it can take a while to catch it sometimes.

Hotel was clean the staff very friendly. The breakfast was great, the evening refreshments chips and salsa and about 7 beers. I enjoyed the start here.

I like the Embassy Suites group. I know what I'm getting for the price and it has always worked great for me travelling solo on business or with my family. The complimentary breakfast options are good and the evening Manager's Reception is hard to beat. The location of Overland Park property is in a good spot as there are several options for food and shopping nearby. The rooms were the size of what I expected but they are quite dark unless you open the curtains towards the hallway/open atrium...but that means everyone walking by has a peek (or stare at times). I think we hit a busy weekend as it was extremely busy for breakfast; it was hard to find an open table and the line for made-to-order omelets was too long for me to wait in for the four of us. The other options for a warm or cold breakfast was just fine but I do enjoy the customized omelets. The bed was on the firm side, which never works well with me or my wife...it didn't suck but just more firm that we like so a bit sore each morning. I do have to say the pillows were awful. There were at least 5 or 6 of them but all pancakes. The kids were on the sofa bed in the main room and had problems sleeping, not because of the bed comfort but due to the noise coming from people running up and down the hallway and the overall noise of people down in the bar area of the open atrium...that lasted until past midnight so they were a bit grumpy the next day. The second night was a bit better on the noise but probably had more to do with them being extra tired from the activities we undertook that day. The price was excellent compared to what I would normally expect from an Embassy Suites, which is probably why it was so packed. I was a bit perturbed about having to pay for parking...I have been to several Embassy Suites property around the country and very few of them have pay parking. If I pay for parking, I want it to be behind a gate with security, not a sign that tells you to remove your valuables and you get charged for it.

Clean rooms, free drinks and snacks, and breakfast was good.

Good location, friendly staff, however this hotel is very dated. It s undergoing renovation this summer and it desperately needs it. The plumbing is not great and the rooms are very loud (even at the highest floor) from the bar area. I think this will be a good hotel once its renovated.

Wonderful service for last minute reservations and late check in. Thank you for keeping the pool open late too so the kids could get alittle swim in before bed. Slept comfortable in the beds and filled up on the free breakfast

I love the large king suites. The bed and pillows are very comfortable. Great included breakfast and happy hour. Easy digital checking and key available. Was greeted with water bottles, cheezits, and a chocolate bar. Great hotel!

There are flies in our room at the end of December. Beds are really uncomfortable and everything seems to be run down. I know they are having a major renovation in 2020 but why did it take so long? It will be some years before I stay at an Embassy Suites again.

The staff was very nice and our conference room was well stocked.

Very clean, great service. I always stay here when visiting for events and other things. Highly recommend.

Conference room meadow lark was cramped for 50 people and the columns in the room made it hard to see presentations.

Hotel had renovations in the past couple years. Rooms are nice, as is free happy hour and breakfast. Staff are friendly. However, recently they have begun to charge for parking. There's not even a garage, just a parking lot. That's absurd!

Good place to stay when visiting KC or the surrounding area. Good room that was very clean. Televisions were a little dated. All of the employees were extremely nice and helpful. Breakfast is the best. Workout room and pool were small. Best part, 1.5 miles from Jack Stack.

Rooms are nice, great little pool and hot tub, excellent free breakfast buffet, great service ... only knock is $7 to park for the night, but still highly recommended.

$7 per night for self parking. Adjacent hotels have free parking. Dated rooms. Fitness center is in fair shape at best. I'm not staying here ever again. Picture is of the unraked leaves from the fall covered by snow that nobody shoveled off the stairs leading to the parking lot. Slipping hazard if you aren't sure footed.

Very polite and helpful staff. Nice rooms, a bit of wear on furniture. Great visit so far.

Do not say here! I was here on business and had so many problems. They charge Hilton Honors members for early check in and check out. They also charge for a noise fee. This is a joke. In addition all the rooms are falling apart. You wallpaper falling of if paint pealing cracks in the walls. Sink and shower will not work. AC does not work. Manager says THIS HOTEL IS NOT FOR EVERYONE . If that is the case they should be shut down.

Absolutely love this place. Great service. The BEST BBQ in KC!!

Have always enjoyed staying at Embassy Suites. Rooms are clean and bed is comfortable. At check-in we were informed that there's now a $7 fee per night to park our car in the hotel parking lot! There's a great variety of food for breakfast and someone to cook your eggs/omelet to order. However, they don't know how to cook an egg over medium. Omelets are very good, though. They've also done away with butter. But you can SPRAY your pancakes or toast with fake butter. The parking fee may keep us from staying there again. No parking garage, just a spot to park in. Going in the wrong direction.

Beautiful hotel and hospitable staff. Love the recent renovation!

Even if your an Embassy Suite fan like I am you will be disappointed by this location. The furniture in our room was beat up. The carpet shows wear. You have to pay for parking. Dirty laundry was still outside our door at 4:30pm. I had to ask twice for snacks that were supposed to come included in our room. There are many other hotels in the area and a different Embassy not too far away so I don t plan to be back.