A little disappointed. The air didn't work so we had to change rooms. There was a lot of noise because of work being done on the building. Will try again on next trip. Love the happy hour and breakfast...best in the industry.
Nice facility and guest happy hour with snacks. Overnight parking fee is a little excessive.
I hadn't stayed at the embassy in a long time and it was very nice. I love the room set up with a true suite. The staff was terrific and so pleasant. The one complaint I have is the amount of traffic noise. May room was on the sixth floor but could hear cars and trucks on Metcalf and on I-435. It wasn't just the occasional, it was constant. I loved the ES but based on the noise alone, I would probably choose to stay somewhere else.
Excellent breakfast. The omelet line was a bit long.... but thats because they have phenomenal omelets....chill out and wait your turn...its worth the wait!
One of our favorite places to stay. Happy hour is fun
Mattress sucked. Hard as a ROCK. Breakfast buffet made up for it (almost)
Bar area was under constructuon, rooms were not clean to my expectation, dust and dirt coming out of vents.
Tasha and Aaron greeted us with smiles and kindness. This hotel was beautiful and quiet.
Staff was nice. Rooms were meh but fine. Pool was pretty gross.
The hotel is nice but the staff SUCK ! Room service was slow and had been pulled from another department. They are terrible with money at the front desk.
Awful. Dirty. Pool was closed. Breakfast took forever. When checking out, the front desk person was arguing with me saying that I owed more money. Will never stay here again. We love the Lincoln, NE Location. This is nothing in comparison. Very disappointed.
Always a great experience, and this was no exception.
The location is great but getting out of the parking lot to go south on Metcalf can be a little difficult but manageable. The rooms are great and the free breakfast is definitely a plus.
Great price on suite rooms the weekend we went. The best breakfast of any chain!
Really nice good breakfest small pool good weight room nice hot tub good room service overall good expierence
Do not stay at this hotel in the Kansas City Summer heat! The AC doesn t cool this building! The open areas (atrium Bar, restaurant, and hall ways) are HOT! I had room 526 and on the 1st night my AC broke down and I couldn t be moved until the next day. I m guessing it was about 80 in my room. I then moved to 519 and it was marginally better. The AC s in the rooms are old and in extreme heat will not cool the rooms to what you d expect.
This hotel is in bad need of an update. It s literally the oldest Embassy in the world and it looks it. When I was checking in at 5PM there was 1 front desk person and a line to the door. He then stopped to take a call (RUDE). Is there no one else to get the phone since you have actual guests in your face? Come on front desk supervisor Brandon!
Excellent food nice environment if you check into the hotel there is a happy hour from 5:30 to 7:30 with snacks for free as well as a free breakfast buffet in the morning amazing deal highly recommended also the food is fantastic!
The cold water in the sink in my bathroom didn't turn on, and I reported it 4-5 times to the front desk. At the end of my 4 night stay, it still wasn't repaired.
The cleaning crew forgot to clean my room one day. They provided fresh towels, but left the bed unmade and didn't empty the trash.
For some reason, they promote themselves as one of the oldest hotels in the United States - which seems like a weird thing to hang your hat on because it looks every bit as ancient as it's age suggests.
The staff was extremely friendly and the location is great - but the overall experience was really poor.
Rooms are sleek and comfortable. Staff is efficient and courteous. Complimentary breakfast is best I've had. Huge selection of food, buffet or cooked to order. Very pleased with our stay.
Only visited aguest at the hotel but the lobby was nice and the suite we went into was very nice with a living room and separate bedroom. Didn't stay long but would consider it.
This was our second attempt at staying at this hotel. We were previously compensated for a free room due to a very unpleasant first visit. The pool was so overcrowded we could not use it. There was a soccer convention staying at the hotel and kids were running around everywhere unsupervised. It was complete chaos! I made several complaints to management that evening. We had to use the stairs to get to our room, which wouldn't have been bad if my daughter didn't have an injured knee. The elevators were really slow and had only one working. Kids were playing on the elevators hitting every floor button. We will not be going back.
This place was really convenient and easy to access. It is along a walking path. I walked 45 minutes each direction and didn't get to the end. The breakfast buffet had a ton of options, even for me being allergic to gluten. There was plenty of parking. My only issue was that there was only one restroom on the first floor and some guy was in it taking a dump in it. The place is too big to only have one restroom for guests on the first floor.
Clean rooms. Friendly staff. Comfortable bed. Our 1 year old son was with is and it was nice to be able to have him sleep in the separate sitting area.
My family and I stayed at the hotel for one night to host a slumber party. We stayed in a suite and the rooms were very spacious, clean, and well-kept. We enjoyed the variety of foods available during breakfast and everything was fresh. We especially enjoyed the ability to watch the chef cook everyone s omelette.
Very much enjoyed the complimentary breakfast and happy hours. Rooms were clean, modern, and spacious.
Very nice place. The staff were friendly and efficient. The morning breakfast was great and the room clean.
Personally made omelets with any ftruit of your choice for breakfast
We were in town for the Komen Race for the Cure and unfortunately due to weather conditions it was cancelled around 9 on Sat. Morning. We decided to return home rather than stay.
As usual our stay at another Embassy was great. However I was disappointed that we were not able to cancel and receive our money back for our two rooms on the Saturday night stay.
We understand the need for a policy but it was the only blemish on this stay. We will continue to stay at Hilton properties and Embassy Suites whenever possible.
when we first went into the hotel, the people at the front desk were really friendly. they had smiles on their faces. the rooms are very nice.staff is excellent. they helped everyone out. i personally love this hotel. rooms were clean. pool was very nice. small pool bathrooms. nice big tv's in every room. but i could hear the bar people on the 2nd to top floor.the top floor is 7. i was on the 6th floor. but otherwise very nice. i highly recommend staying here.
Everything I expect in an Embassy Suites. I have always loved the open feeling of the massive atrium and being able to see my colleagues on the ground floor. No complaints on the room or service. Would have liked a broader selection of food in the gift shop, and also the decor is a little dated.
The made to order omelettes a nice hot breakfast addition. Nightly free happy hour with drinks and snacks fun. No full service restaurant though stated on reservation. Premium snacks delivered to room for Hilton Honors guests.
Great rooms! Everyone loved happy hour, pool was fun, and the hotel was beautiful
Omlettes made to order each morning, comfortable bed and friendly staff. The suites are decent, though my shower was a little confusing to operate.
I love Embassy's. This is a very good location. Staff's always courteous and helpful. Morning breakfast is usually good.
Went for the AP converter class lecture and was impressed at how clean everything is. From the front desk to the bar and waterfall everything sparkled. Staff was attentive and the buffet was very nice. Definitely use this place for a quiet stay as well as conferences
Nice rooms and a great restaurant with the happy hour!
We had my mom's 60th birthday party in the event/conference room. Many of my family members and myself stayed there 1-2 nights as well. They were Amazing! The staff was sooo accommodating. The food was Outstanding. The service was like no other. My mother is still on cloud 9!
Pros: The rooms are nice; large and in good condition. The stay includes a nightly reception with drinks and a nice breakfast.
Cons: Noisy as all get out; yammering and running in the halls from 6a to 11p, walls are thin (our joy was a baby crying next door all night), they start closing the breakfast up earlier than posted, and WiFi is not included in standard package.
Addn'l Con: When we noted our concerns with our stay, management informed us that it sucks to be us (not those words, but close)
Outdated, old.... even more ridiculous they don't have a shuttle and get ready to pay 7.00 a drink!!!!!! You-re trapped!!!
Automatic doors didn't work...lights on the floor levels didn't work (so you didn't know ufo it would stop on your floor....)
Needs updated. My little girl slipped hit her head at the pool(tile slippery), bartender slipped fall behind bar got cut(water pooling), a/c broke and decided to leave at 11 pm with 2 kids under 3! Bill was removed. No future discounts offered.
Where do I start? First of all, I hate the way they have remodeled this particular Embassy Suites. I don't know if they are all like this, but it has a very cold corporate look now. The last time I stayed at an Embassy Suites years ago, the decor reflected that of an actual Embassy, or royalty. Those beautiful warm Golds and reds have been replaced by greys and dark blacks and Blues. Besides that, we return to our room after eating dinner that night and found crumpled up blankets, sheets, and pillows on the living room couch. We had asked for fresh linens but expected to see them either on the bed or neatly folded and placed somewhere. Not simply balled up and thrown in the room as if someone had actually been sleeping on the couch while we were gone. We tried to call the manager on duty at least six times, and she never answered. Yet, we saw her wandering around and mingling with the guests when we walked in mere minutes earlier. Those same guests, by the way, we're allowed to loiter in the lobby clearly intoxicated. Teenage girls we're walking through the lobby half naked while a grown man ogled them from afar nearly following them and my wife for that matter. I had to stare him down and rushed my wife on to an elevator to keep him from seemingly following us up into our room. Not to mention the folks who were lingering outside drinking and smoking. Again, the manager on duty allowed all this and she was right in the midst of it. We waited till the next day and complained and we're comped that night and the movie we ordered the previous night. Nonetheless I will not be back to Embassy Suites anytime soon.
Rooms were very nice as were the people. Breakfast was amazing as well.
A decent hotel, but in need of an update. The room was acceptable, the staff was friendly and helpful, but the accommodations are dated looking. For the money, there are other more modernized options. Also, noticed the fitness center could be kept a bit more tidy.
Live the suite AND staff. Kudos to Elizabeth, receptionist!
Receptionist services worker were friendly which was a plus. Had issue getting into the pool had to go to front desk to get it activated. Size of pool was small.
Checked out fitness room also wasn't able to get in. Had to go up to front desk twice. Equipments were out dated, control button wasn't working. Had to press really hard to get treadmill to stop. When trying to get out the sensor wasn't working causing the door not to open. Had to call reception to get out. Then figured out it was the sensor that was causing not tripping to open the door.
Morning breakfast was good
Happy hour was ok.
The room was kind of small. We were not able to close the bedroom door.
I don't get about the parking cost? Why is there a cost for that? Might as well add it to the price of the room.
We are here for a soccer tournament and we here about twice a year. Compare to other hilton this is the worse of all.
New food menu at the bar and and new options for drinks. Both were great.
Very horrible experience. Their hot tub was out of order, which they didn t mention when we called to book the room nor did they mention it when we checked in. Their breakfast server had a very disgusting attitude. The lobby, elevator, bar and restaurant area was very hot and humid. Also, their elevator certification had been experienced for over a month.
The layout of the suites is great. Put the kids on a sofa bed and us adults in the bedroom still had privacy.
Very nice hotel! Happy hour in the evening and an awesome breakfast in the morning! Comfortable beds and well-appointed rooms. 6 out of 5 stars!!
We frequently stay here. Great service and comfortable rooms. Evening reception and hot breakfast are a plus.
We checked in at 12:05 on 2/1/2020. We were given a room and went up however, the heater was blowing cold air not hot. We turned up the thermostat before crawling into bed hoping it helped. An hour later still freezing calling the front desk. They offered to move us (mind u we were unpacked and in bed) because no one was there to fix the heat at that hour. We ended up turning off the thermostat so that it was at least not blowing cold air. At about 8 am we kept hearing pounding over and over, turns out they were remodeling several rooms near our room. I called to speak to someone about this today 2/3/2020 and they said "they were sorry." No compensation no reduced rate etc. Wont stay here again in the future.
All of the staff was very friendly. They have free happy hour drinks and free make your own omlettes at breakfast. However you have to pay $7.00 per day for parking which is kind of dumb. Overall I had a very positive experience.
Needs a remodel, not sure why you have to pay to park there.
The room still had garbage in the trash cans and urine in the toilets when we arrived. The bathrooms had a few lights that were out, which made it hard to shave or use the bathroom at night.
The breakfast was not a standard Embassy Suites breakfast. The fruit looked like it came from a can and dumped in a bowl. No variety in the pancakes that could be made, just plain. There was no flavor to them. The omelettes were not bad, but seemed rushed when they were made. I found part of a plastic fork in my food. The sausage was overcooked and very hard. Seemed like breakfast was a second thought.
The hotel as a whole wasn't impressive or up to a standard that Embassy suites holds its self to. not a lot of greenery or much of an atrium to wind down and sit in.
However, the management was very helpful and understanding when I discussed my concerns with them. Their service was very good and one of the best that I have encountered at Embassy Suites. I have stayed at many Embassy Suites in the United States, and this management was second to none. I would recommend staying here due to the management.
Needs updating but clean. Furnishings and interior needs an update. Breakfast presentation was good. Parking is abundent however, they charge for parking which is ridiculous in a suburban environment.
I enjoyed my stay. The room was spacious, and hospitality was great.
This hotel is grossly outdated! The carpet needs repair, contrary to what the listing states, parking is NOT free ($7.00 per night), the eggs on the breakfast buffet were cold, the pool was "closed for maintenance", and the steam iron in our room was broken and spilled water all over a shirt I was ironing.
With this, and other experiences I've had at other Hilton partner properties, I'm seriously considering investigating other hotel rewards programs. Suffice it to say, I won't be staying here ever again.
Great Hotel with a even better staff!!! Those guys were awesome!
A used and abused Hite with little or no updates. Scam parking policy at $7.00 a day in open parking lot that isn't monitored or policed. I won't be back
Great service! Rooms had a great layout with no cleanliness issues.
Very comfortable room, bed was soft and large space.
