
Great customer service, the staff was very patient...
Great customer service, the staff was very patient & kind
I love all Embassy Suites that's my hotel of prefe...
I love all Embassy Suites that's my hotel of preference this one was great it had breakfast included for us also we have like two hours that you can get a complementary drink in the evening which was great I was there going for work and on Thanksgiving Day they had a Thanksgiving dinner for all Airline crew so I do appreciate that it was a great stay I would definitely love to stay again.
Staff very helpful and the lobby from what I could...
Staff very helpful and the lobby from what I could see was very clean and beautiful.
Very nice, large rooms. Only complaint was houseke...
Very nice, large rooms. Only complaint was housekeeping came in even though I posted do not disturb, but when I alerted the front desk about it, it did not happen again. Otherwise staff was very helpful and friendly.
Worst hotel i ever stayed in. Horrible customer se...
Worst hotel i ever stayed in. Horrible customer service. Dont recommend this location
Very clean and friendly staff definitely would sta...
Very clean and friendly staff definitely would stay again
Spent our anniversary at this location. The staff...
Spent our anniversary at this location. The staff was amazing and very helpful.
Great time at this location. I enjoyed the staff a...
Great time at this location. I enjoyed the staff at the front during check-in.
My family and I stayed at this Embassy Suites for ...
My family and I stayed at this Embassy Suites for the entire week of spring break (Monday, April 2 - Sunday, April 8, 2018). Our experience began great, but by Wednesday night at around 10:30pm, it quickly became the WORST experience that we have EVER had at ANY Embassy Suites! While my husband and I were relaxing in the 2nd floor lounge area (which is open to everyone and had been since we arrived on Monday), a female staff member started closing the curtains, approached us, and said, "I'm gonna have to ask you to leave". When questioned as to "why" we had to leave, she gave us a BS excuse that they "had to keep the area clean for an "event the next morning, and that they'd had problems in the past." (Side note: By the way, we checked the next morning and this "event" never even happened.) That same night (Wednesday), we immediately went to the front desk to get clarification from another staff member. This male staff member told us that "a high school group had checked into the hotel that evening, and they didn't want the kids in the lounge, so that's probably why we were told to leave". At this point, my husband and I were very upset! We asked him what does that have to do with the other guests? He told us that we could speak to the supervisor on duty, so after being ignored by this lady (whom we were told was the "supervisor on duty" for approximately 15 minutes, we we're finally able to speak with her. She then rudely told us that the "area is NOT a common area and it is usually supposed to be closed all day", then a male staff member rudely added, "my security guy will be here at midnight, so..." His comment had absolutely NOTHING to do with our complaint. We feel as though he was trying to intimidate us, which didn't work. At this point, I decided to file a complaint with Hilton due to how we were treated by this staff. Hilton forwarded our complaint to Eric Radkin, the "front desk manager". The following day (Thursday) he reached out to us to see what had happened. We informed him in detail of how the staff had treated my family, and that we were highly dissatisfied! He told us that we should not have been kicked out of the lounge area because it is, in fact, a common area to be enjoyed by ALL guests! This confirmed to us that the other staff had lied to us simply because they didn't want us to be in the lounge area for whatever reason (I'm hoping it wasn't a race thing because the high school group that was there were all Black students). He then apologized and told us that he would address this problem with the staff and that he'd use it as a "training opportunity". The remainder of our hotel stay was truly dampened by this negative experience! My family and I have been faithful patrons of Embassy Suites hotels for years, however, we will NOT be staying at THIS Embassy Suites EVER AGAIN!!
Have Always like the embassy suites chain. This on...
Have Always like the embassy suites chain. This one was very good, just not excellent.
Great location - right across from mall. Rooms was...
Great location - right across from mall. Rooms was clean. Service was good. Would stay there again!
Where do I start?? We LOVE this hotel. The whole s...
Where do I start?? We LOVE this hotel. The whole set up is not like other hotels....its made like indoor apartments. The inside is very neat & clean. We are a family of 5 so the 2 tv's in the room is a great plus! The separate areas are also great because we were able to have our own private room away from the kids. They also offer 2 FREE alcoholic beverages to adults & also had free snacks from 5:30pm-7:30pm. The heated indoor pool was amazing as well, though a little crowded but they can't help that part. The room we were in was the king with pull out sofa bed. Plenty of room for our family of 5. Even a place in our room to eat at the table. The complimentary breakfast was great. Bacon, eggs, potatoes, omlets, fruit, pancakes, etc. The list goes on. We will definitely be back for another staycation!!
We were in Raleigh to celebrate the birth of our f...
We were in Raleigh to celebrate the birth of our first grandchild! What a wonderful suite for a big milestone for our family! Great rooms and a wonderful breakfast!
Excellent, modern rooms and very nice bar and rest...
Excellent, modern rooms and very nice bar and restaurant area.
Nice hotel, friendly staff, seems really business ...
Nice hotel, friendly staff, seems really business focused. Not much of a pool
The hotel was under construction, and I was never...
The hotel was under construction, and I was never informed prior to booking it. The gym was one of the worse I've seen in a hotel. The "manager's special" consisted of a two drink limit, which is unheard of for Embassy Suites. Overall, this was the worse Embassy Suites I've been to.
I love this hotel. Indoor swimming pool and the b...
I love this hotel. Indoor swimming pool and the bar ... The rooms are nice too..
Between the Price + Spacious Rooms + Unbeatable Lo...
Between the Price + Spacious Rooms + Unbeatable Location + Recent Remodel + the Amazing Customer Service...well, no complaints
Renewal of vowels. Very organized and as I was tol...
Renewal of vowels. Very organized and as I was told they provided alot of the essentials to the event outside of decorations. Would recommend this if you want everything to be done in one proximity.
This hotel is wonderful, very modern and with a pr...
This hotel is wonderful, very modern and with a professional but relaxing atmosphere. The breakfast is exceptional (the omlettes are made to order and delicious) with many options. Take coffee to go. An evening reception has a variety of snacks (alcohol is not free). The rooms are spacious, clean and comfortable. I would definitely choose to stay here again.
This is a really nice property. The amenities are ...
This is a really nice property. The amenities are excellent, as is the staff. Room are recently renovated and really lovely.
I have stayed at this hotel twice and each time wa...
I have stayed at this hotel twice and each time was Great! Social event every evening with drinks and good food. The restaurant in the hotel has good food. Rooms and hotel are clean. Will continue to return.
Nice hotel with friendly staff. Nearly finished wi...
Nice hotel with friendly staff. Nearly finished with renovation.
Located walking distance from great shopping and i...
Located walking distance from great shopping and incredible food.
Very spacious, clean. Friendly staff. Social hour ...
Very spacious, clean. Friendly staff. Social hour and breakfast were nice surprises!
Mordern look. Good breakfast, evening reception wi...
Mordern look. Good breakfast, evening reception with drinks, comfortable bed, big shower. Not sure why they have a sink in the room.
The hotel was very nice. Rooms are upgraded and ve...
The hotel was very nice. Rooms are upgraded and very contemporary. Amenities are very nice. Great valley for the money.
Nicely kept property. Clean comfortable rooms. Fu...
Nicely kept property. Clean comfortable rooms. Full breakfast in the am is a plus. Will surely stay there again. They scheduled for a complete remodel in December. Will be nice to see the improvements.
The beds are extremely comfortable. The rooms are...
The beds are extremely comfortable. The rooms are very clean and the staff is exceptionally courteous and helpful.
Excellent hotel, the staff was friendly and the ro...
Excellent hotel, the staff was friendly and the rooms were clean.
Beautiful! The staff was nice and helpful. This wi...
Beautiful! The staff was nice and helpful. This will be my go to place from now on!
Comfortable place to stay, Customer service is alw...
Comfortable place to stay, Customer service is always great, just wish they had a time for Adults to swim without children.
The place was clean, beautiful decor and helpful s...
The place was clean, beautiful decor and helpful service people. Went to see the Detective Murder Mystery.
Nice hotel. Very modern feel to it. Friendly staff...
Nice hotel. Very modern feel to it. Friendly staff is extremely helpful. Restaurant located on first floor, great food. Online checkin offers digital key, allowing guest to bypass the front desk and go straight to the room. Free WiFi available, though the speed is a little slow and it sometimes disconnects randomly. Overall, a nice place to stay; would stay here again.
II am writing this ata12:00 midnight.
II am writing this ata12:00 midnight.
I am unable to sleep because of the noise!!! There's several large groups hanging out in the gathering areas the 1st and 2nd floors. Their voices are so loud I cannot sleep. I'm in my room, away from the door and can heat their conversations in my room on the third floor, with the door closed, and a pillow over my head!
If you want a loud party atmosphere in your hotel then this is the place. If you don't, then I recommend I find a different hotel.
It's Friday night, maybe it's quiet during the week?!
Had an incredible stay at the Embassy Suites in Ra...
Had an incredible stay at the Embassy Suites in Raleigh. The staff were great and the room was top notch. One of my favorite places to stay in the city!
Great accommodations, beautiful establishment, ro...
Great accommodations, beautiful establishment, rooms are beautiful and very comfortable beds.free full breakfast included. Great location
Great venue. Beautiful inside with extremely nice ...
Great venue. Beautiful inside with extremely nice staff. Lobby was beautifully done but lobby restrooms not scaled appropriately with the space. Giant lobby with only 3 toilets (2 of those easily accessible). Staff definately wins points.
My room was very comfortable and relaxing. There w...
My room was very comfortable and relaxing. There were 3 family reunions this weekend and they weren't in me nor my family's way. We enjoyed our leisure time. The management was helpful, informational and polite. The breakfast was hot and fresh. The kitchen staff was helpful and friendly. We loved the hotel upgrades, also. Definitely "A MUST VISIT AGAIN"!!
An email I sent 2 days ago, I have yet to receive ...
An email I sent 2 days ago, I have yet to receive any response:
I requested an early check-in in my special requests from my travel agent and called your establishment to confirm. The young lady didn't see the special request,but, she notated the account. She was very helpful. Please review the account to see her name and ID number.
Unfortunately, not all of your staff were this pleasurable to come in contact with. I arrived to the hotel for check in at approximately 15:50 on 7 October, which is now my husbands birthday. My husband and I were very excited about visiting the newly upgraded Embassy Suites that we used to visit previously for special occasions, business trips, and getaways in North Carolina. Upon check in I was assisted by a young man named "Kywon" (please excuse grammatical errors and review the account to see his name and ID number). The experience was horrible. The young man explained that at 15:50 my room was not ready. I asked "What time is check in?" He looked at me and said "15:00." This meant that although we were late due to traffic, our plans were now delayed as we planned on at least being able to check in during the actual check in time to uphold a reservation plan at "The Cheesecake Factory" for 17:00. We were checked in the room at 16:24, this is ridiculous !
The worst of the events at your establishment was during breakfast. Your employees in the kitchen were very nice, smiling, which allowed me to feel more relaxed and glad to know that they were upholding your companies CORE values and the mission of the company" To be the most hospitable company in the world by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities." This pleasurable experience came to an end when after breakfast, I went to the front desk and asked "Ricardo" "What time is check-out?" "It is 12:00 ma'am" "Okay, I would like to request a late check-out." Ricardo looked at a young lady who did not even look up to notice her fellow colleague. He asked " This young lady is wanting to know about a late check-----." "No, we can't" was "Moriahs" answer cutting him off abruptly. "Ricardo apologized and said " I apologize ma'am, but we are booked to capacity." I asked "Even if we had a late check in due to the rooms not being ready?" He apologized and concurred.
Now, although the answer was no regarding late checkout (even if it were to 16:24), which I am still distraught over, "Ricardo" took the time to apologize to me for the inconvenience that was assessed onto me as a member - not a client/customer. "Moriah" was very short and quite frankly, if this is what your establishment has to offer, I will be forced to cancel our Hilton honors rewards and continue to use a competitor for our special occasions, business trips, and getaways in North Carolina.
To say that the experience was pleasurable would be a flat out lie. It was the worst experience that we ever had to pay for. The hotel was beautiful - not the staff and the welcoming atmosphere. Prior to going downstairs, the house keeping lady came into the room while we were in the shower ! I heard a knock and by time I came to the door "Kimora" was already closing the door apologizing ! This had to be about 11:45, checkout is 12:00 ! Please check to see what time we checked out, it was prior to 12:00.
I would just like to let you know how disappointed I am in your establishment at Crabtree - Embassy Suites. We paid good money for only one day to receive the pleasurable experience and received an experience from purgatory. We are supposed to come back in December 22-28 to celebrate Christmas, but, we are unsure as of now.
Rooms were clean and modernly styled. Staff is ver...
Rooms were clean and modernly styled. Staff is very friendly. I had no problems while staying, one of the better Embassy Suites I've stayed at.
Love the reception. Love the banquet staff. Need ...
Love the reception. Love the banquet staff. Need a better breakfast selection for people who do not eat pork
Broken toilet, broken refrigerator, no parking for...
Broken toilet, broken refrigerator, no parking for those with roof storage. However, breakfast was good and they were quick to fix the problems. I probably won't stay again.
Nice modern property with a multi level parking ga...
Nice modern property with a multi level parking garage! But when I entered the parking garage I couldn t help but to notice the need for drain maintenance because the rain water was pouring out of the drainage pipe into the parking spaces and onto vehicles. The room was nice, roomy and well maintained with really great walk-in shower. A great breakfast buffet with made to order omelets options. All of the staff I encountered was exceptional and went out of their way to see to my needs. A very nice well equipped fitness center and a small indoor pool.
Friendly staff, newer and clean interior, room was...
Friendly staff, newer and clean interior, room was nice.
Shuttle to airport and to the mall. Free alcohol a...
Shuttle to airport and to the mall. Free alcohol and snacks from 5:30-7:30 pm. Excellent breakfast buffett
This hotel was recently renovated and it is excell...
This hotel was recently renovated and it is excellent. The rooms have amazing art from wall to wall and there are large open spaces in the lobby to eat, socialize, entertain, etc. The gym is nice as well. I will say that the pool could be bigger. This hotel has a lot of guest because it's super awesome. Book while you can. The staff is extremely accommodating and there is an extremely nice mall right across the street. Great quality stores and great eats. I didn't expect any of this traveling to North Carolina. But now when I return I definitely want to stay longer than a couple nights. Maybe a week next time.
Took my daughter here with some friends for her 18...
Took my daughter here with some friends for her 18th birthday. I was very disappointed. First, at check in we arrived late but our room was still not ready till around 6:30pm. Then we went to the bar later and the bartender before taking our order was taking shots of alcohol herself. I was charged $30 more for room than told. When opening let out bed in sofa there was hair and confetti all over bed and floor so it wasn t even cleaned and the fridge was not cleaned well it was sticky. When we called the front desk about bed we were told that we would have to come get a bed cover and when we walked down every one was standing around desk. Very disappointed and will never return!!!
Great staff, happy hour and breakfast. Beautiful h...
Great staff, happy hour and breakfast. Beautiful hotel.
Nice accommodations, friendly staff, limited parki...
Nice accommodations, friendly staff, limited parking.
Excellent... great customer service and the lunch ...
Excellent... great customer service and the lunch was excellent.
Really nice facilities that way understaffed. The ...
Really nice facilities that way understaffed. The happy hour had tiny drinks and nothing was cleared from the tables in the morning they said it would be a 30 minute wait. The rooms and hotel all looked great, beds very comfy.
My room was nice and the staff was great. Loved th...
My room was nice and the staff was great. Loved the free drinks and appetizers.
Awesome! Very clean and open... Super nice staff.....
Awesome! Very clean and open... Super nice staff... Everyone is smiling... I'm waiting for them to break out in "whistle while you work"...
Great hotel. Great service. Great location. I lo...
Great hotel. Great service. Great location. I love the complimentary treats and happy hour.
Very nice but Internet even with VIP was horrid. I...
Very nice but Internet even with VIP was horrid. It was bad over 3 days.
We stayed here for our daughter s 6th birthday! It...
We stayed here for our daughter s 6th birthday! It was a short drive to defy gravity and the accommodations were wonderful. The staff was help, friendly and attentive. The remodel is beautiful! (Also right across the street from the mall) everything is comfortable (minus the common areas being muggy and warm) BUT we have had the best and most comfortable time thus far and we re sure breakfast will be just a good in the morning. Thanks for a fabulous and comfortable stay! We will be back!!!
The suite was spacious and comfortable. All the ro...
The suite was spacious and comfortable. All the rooms are arranged around a central atrium which can be a little echo-y, but the bedroom is at the back separated by another door, which works well for soundproofing. Also there are complimentary drinks and snacks every night!
Good looking modern hotel. Adequate room/suite acc...
Good looking modern hotel. Adequate room/suite accommodations. Friendly staff.... Would return
My family and I rented one of the meeting rooms fo...
My family and I rented one of the meeting rooms for my daughter s surprise wedding proposal. Everyone and everything was beyond PERFECT, from my first contact over the phone with Jaclyn until we left. Jaclyn was AWESOME helping us plan this surprise. The set-up, decorations, food, and most importantly the service exceeded our expectations. Jaclyn, her manager, and the ladies at the front desk were very professional and just as excited as we were in making sure everything went well. Jaclyn treated us like family and that meant so much to me. She took so much stress off me and allowed me to trust her with planning the perfect night for the newly engaged couple. Our family and friends were so pleased with the service that was provided. Embassy Suites Crabtree is GREAT!!! THANK YOU SO MUCH FOR EVERYTHING!!!!
Friendly service, clean, efficient. Would definite...
Friendly service, clean, efficient. Would definitely go back.
new renovations are nice. I like the new look. Rem...
new renovations are nice. I like the new look. Rembrandt Presidential suite always comfortable when doing business. nice and roomy....
Love this hotel. So clean two free drink tickets w...
Love this hotel. So clean two free drink tickets with check-in. Pricey but worth it.
Nice lobby only 2 drinks at evening social not wor...
Nice lobby only 2 drinks at evening social not worth it for the money you pay furniture needs to be updated smoke burns on it dirty linen on one bed confusion at front desk about checked in room hair in tub other people hair not cool
Great big rooms. Staff is friendly. Great breakfas...
Great big rooms. Staff is friendly. Great breakfast. Comfortable lobby for gathering with friends, especially during the manager's happy hour.
With my company for a job fair. Very nice staff, c...
With my company for a job fair. Very nice staff, clean rooms with good amenities. Plenty of parking and a Continental breakfast is always a plus.
Nicely appointed rooms. You get two free drinks on...
Nicely appointed rooms. You get two free drinks on weeknights. Very comfortable beds.
Standard Embassy Suites hotel in Raleigh/Durham ar...
Standard Embassy Suites hotel in Raleigh/Durham area. Shuttle to the mall and airport. Shopping mall is a quick 5 minute walk from the hotel.
