Elyria Hyundai Review

Do not purchase a vehicle from this establishment!! Their customer service leaves much to be desired and they are very dishonest and unethical. I purchased a jeep wrangle from here and there were multiple problems the popped up in under 12hrs of me purchasing it. The most disturbing was the fact that they painted the tires to hide the dry rot. Dry rot tires is a potentially fatal situation making the vehicle not even safe to drive. This act was a violation of the Consumer Sales Practices Act. The only reason this was even noticed is because they got paint on one of the front rims, had they not been so careless with painting the tires it would have gone unnoticed. There were 2 other minor issues with the vehicle. One was definitely covered by the warranty (Coolant thermostat needed replaced), the other was lose tie rods (I'm not sure if that was covered by the warranty or not). As if the physical issues where not enough the miss represented my APR on my loan. The APR (4.64%) I was told by the loan officer was no where on my loan contract (4.54% and 4.99% were). When I contacted the dealership to expressing my concerns the following day the sales associate did not return my text. Not only that I called and left a message with the sales manager who also did not return my call. Towards the close of business time I called the dealership again and ask for the sales manager, I inquired with the receptionist if he had left for the day. She informed me that he was indeed still there and asked if I wanted to be transferred. I relied yes and it went to his voicemail again. after not receiving any response from the sales associate and the sales manager I put a stop payment on the check for my down payment and sent a certified letter to the general manager. A week after the stop payment I was contacted by the general manager. He's response was either bring us a check or bring it back. He made no attempt to even rectify the matter. I was going to return the vehicle but there were SEVERAL falsities that the dealer had told me. They told me that the contract was void because I put the stop payment on the check. The bank that the loan was through told me it was indeed a valid contract and I still owed the money for the vehicle and the down payment check was between me and the dealership. The bank also told me that it would take up to 30 days to remove the loan from my credit and would not be approved for another auto loan until it fell off my credit. The day I was scheduled to bring back the vehicle the general manager was not there and left it in the hands of the sales manager that did not return my call. The sales manager could not tell me anything about the return. I clearly stated I would not return the vehicle if it was coming back to the dealership as a voluntary repossession. I was not going to damage my credit to return the vehicle. The sales manager state that he didn't know anything about it except that it was to come back that day and then proceeded to ask me if there was something I needed to sign!!! I flat out told him that I would not return the vehicle without some kind of documentation that I was no longer responsible for the loan. When I asked him about what I was to do without a vehicle for 30days that it was "on me to figure that out" and " the sooner you bring it back the faster it will be off your credit" which was BS as the bank had already told me it was not true. I told the sales manager I had contacted an attorney and was meeting with him the following week regarding the matter and left. The general manager sent me a certified letter which I gave to my attorney, as he advised me to no longer contact the dealership directly and let him handle correspondence moving forward. He reached out to the dealership stating that the down payment be put in escrow and once the repairs were completed and the tires replaced the funds would be released to the dealership. They did not even respond to my attorney the repossessed the vehicle, and trespassed on my private property to do so, which is illegal in Ohio.

Really bad experience. Buying the car was petty easy, everyone was friendly. They didn't explain a lot of things to us, like what is REALLY included in the warranty or that we were buying an extra $3000 warranty that we didn't want. We cancelled that and all the friendliness went out the window. They said the car was in good condition with no problems. Less than a month later, after only driving it on average 5 miles a day to work and back we get a check engine light. Turns out the catalytic converter needs replacement. That will cost $1500. They berated us for having cancelled the $3000 warranty before, but I did some further investigation and found out that this wouldn't even be covered by the warranty! They just continue to pin everything on us, they literally said that if we wanted a car without issues we should have bought a newer one with fewer miles. I understand the catalytic converter often needs replacement after 10 years or 100,000 miles, but just seems like suspiciously bad luck that this issue was only known a few weeks AFTER we bought the car. We passed the e-check too. I am not a car expert but if nothing else, they did not have good customer service or offer us a useful warranty.

Kylie Dawson and Elyria Hyundai are a great team to purchase a vehicle from. We have purchased 4 Hyundai vehicles from this dealership in the last 10 years and never had any issues. My wife decided to purchase a new 2021 Hyundai Santa Fe Limited and Kylie Dawson was our sales person. She is exceptionally knowledgeable regarding all of the vehicles and answered every question I had(there were a lot) Although they did not have the color we wanted, Kylie found it at another dealership and brought it in for us to purchase. We were so satisfied with the buying experience and price, that I went back a few days later and traded in my 2018 GMC Terrain in for a new 2021 Tucson Limited. (Once again they had to go find the color I wanted and brought in for me. If you are in the market for a new vehicle, go see Elyria Hyundai and ask for Kylie Dawson!

I trust Erica in the service department! I always have my car serviced there and she takes great care with it. Thank you Erica!

If you need a new-to-you, new or lease car, see Buddy Baker at Elyria Hyundai ASAP. He is knowledgeable, courteous and helped me find the best deal TWICE!

Buddy Baker was Awesome! Everybody was friendly.
Highly recommend Elyria Hyundai.. My 2nd vechile purchase with them.. Both times was Flawless.. THANKS ELYRIA HYUNDAI & BUDDY BAKER

Buddy Baker did a great job helping my Mother get into a 2021 Kona! He was very patient & understanding of her concerns, she's very happy with her new vehicle Mom's happy, I'm happy!

This was my second time leasing a Hyundai, and first time at Elyria Hyundai and I m so glad I made the switch to this dealership. Faviola was my sales representative and she was so friendly, answered all of my questions and really took the time to go over everything and make sure I was not left with any questions about my purchase or vehicle. She also followed up with me a few days after my purchase to see how I was liking my vehicle and if I had any questions or concerns, which was not something I had gotten from my previous dealership. I cannot stop raving to everyone I know about the positive experience I had here.

I've been coming here for a few years now and will never go anywhere else. Everyone is beyond helpful. Manager, Mike Nally, is the best in the biz. I have sent several friends here and they always thank me! I highly recommend Elyria Hyundai!

I brought in my 2015 Santa fe for a clicking under the dash related to door locks & a rattle when starting or getting on the accelerator. After about 40 minutes I was told by the advisor that when they put the fuse back in for the door locks it was currently not acting up anymore & for the rattle they said they checked the exhaust, heat shields, etc. & for some unknown reason he said they checked for codes, which as an ex mechanic I can't see why that would have any effect on a noise that sounded like the exhaust system hitting the floor, I think it was just to make it sound like they did a lot. They said they couldn't find any problem & that the noise may be normal for the mileage! Is that how a 69,000 mile Hyundai is supposed to sound? I hope not!! No car should ever make that kind of noise unless there is something wrong with it, they just didn't want to take the time to find it. I went back up to the advisor & asked how much labor he was charging & he said an hour. I said that was unfair because it only takes 20 seconds to install the fuse (like I did that morning to see if it was still acting up) & then you know instantly if the problem is still there or not, & since they didn't want to take the time to fully diagnose the rattle, that a half an hour at most would be fair. He then said that "you understand I have to pay the Tech an hour but I was only going to charge you a half an hour" So now I am being lied to like I am stupid. I was also appalled that the labor rate was $159. / hr which is $25. / Hr more than Ganley Hyundai in Parma who I was also un happy with when I purchased my Hyundai recently. So apparently there aren't any decent Hyundai dealers that I can have work on my car, I have an extended warranty and I am getting tired of working on these things myself. It's sad that I can't rely on my local or maybe any Hyundai dealers to work on my car. My first Hyundai experience isn't going good so far although I do love the Vehicle. So I basically paid $91. with tax for nothing more than getting my intelligence insulted. Also he said they were going to wash it & I told him I didn't want it washed but it was washed anyway and a weird paper was left on the floor that said chicken on it & when I went back in to give it to them, instead of taking it from me the other advisor told me to "just toss it on the shelf over there". The whole experience was bad. The lack of competency at that dealership is just sad and I shouldn't have to waste my time going to a dealer feeling like I was just robbed and still have the same problem as I had when I brought it in. If the Hyundai "Professionals" can't fix my car who can?