Brent Lloyd

Review of Elyria Hyundai

I brought in my 2015 Santa fe for a clicking under...

I brought in my 2015 Santa fe for a clicking under the dash related to door locks & a rattle when starting or getting on the accelerator. After about 40 minutes I was told by the advisor that when they put the fuse back in for the door locks it was currently not acting up anymore & for the rattle they said they checked the exhaust, heat shields, etc. & for some unknown reason he said they checked for codes, which as an ex mechanic I can't see why that would have any effect on a noise that sounded like the exhaust system hitting the floor, I think it was just to make it sound like they did a lot. They said they couldn't find any problem & that the noise may be normal for the mileage! Is that how a 69,000 mile Hyundai is supposed to sound? I hope not!! No car should ever make that kind of noise unless there is something wrong with it, they just didn't want to take the time to find it. I went back up to the advisor & asked how much labor he was charging & he said an hour. I said that was unfair because it only takes 20 seconds to install the fuse (like I did that morning to see if it was still acting up) & then you know instantly if the problem is still there or not, & since they didn't want to take the time to fully diagnose the rattle, that a half an hour at most would be fair. He then said that "you understand I have to pay the Tech an hour but I was only going to charge you a half an hour" So now I am being lied to like I am stupid. I was also appalled that the labor rate was $159. / hr which is $25. / Hr more than Ganley Hyundai in Parma who I was also un happy with when I purchased my Hyundai recently. So apparently there aren't any decent Hyundai dealers that I can have work on my car, I have an extended warranty and I am getting tired of working on these things myself. It's sad that I can't rely on my local or maybe any Hyundai dealers to work on my car. My first Hyundai experience isn't going good so far although I do love the Vehicle. So I basically paid $91. with tax for nothing more than getting my intelligence insulted. Also he said they were going to wash it & I told him I didn't want it washed but it was washed anyway and a weird paper was left on the floor that said chicken on it & when I went back in to give it to them, instead of taking it from me the other advisor told me to "just toss it on the shelf over there". The whole experience was bad. The lack of competency at that dealership is just sad and I shouldn't have to waste my time going to a dealer feeling like I was just robbed and still have the same problem as I had when I brought it in. If the Hyundai "Professionals" can't fix my car who can?