Stephanie Black

Review of Elyria Hyundai

Really bad experience. Buying the car was petty ea...

Really bad experience. Buying the car was petty easy, everyone was friendly. They didn't explain a lot of things to us, like what is REALLY included in the warranty or that we were buying an extra $3000 warranty that we didn't want. We cancelled that and all the friendliness went out the window. They said the car was in good condition with no problems. Less than a month later, after only driving it on average 5 miles a day to work and back we get a check engine light. Turns out the catalytic converter needs replacement. That will cost $1500. They berated us for having cancelled the $3000 warranty before, but I did some further investigation and found out that this wouldn't even be covered by the warranty! They just continue to pin everything on us, they literally said that if we wanted a car without issues we should have bought a newer one with fewer miles. I understand the catalytic converter often needs replacement after 10 years or 100,000 miles, but just seems like suspiciously bad luck that this issue was only known a few weeks AFTER we bought the car. We passed the e-check too. I am not a car expert but if nothing else, they did not have good customer service or offer us a useful warranty.