Truly a good service very useful in managing trade receivables and assessing the risks of insolvencies. In particular, I was impressed by impeccable customer support, always ready to help and suggest the best solutions.
Very useful, especially for those who have a well established business on their own
We have been using the service for a couple of years and I must say that it is a good service, a very heavy flaw in my opinion is the commercial approach they have with the customer.
They call a million times and insist too much, they want immediate answers without giving you time to reflect, it is not a relationship suited to a service of this type.
For two days I have been trying to contact the landline number for a problem with the service, but no one answers .... the sales representative we had is no longer in the company, but he kindly gave me the number of a former colleague who should follow the after-sales service ... which contacted me simply told me to keep trying to call the landline number. But a few minutes ago they contacted me directly ... Well done!
Given that we have not activated the service, therefore we are unable to give any evaluation on the validity of the same. We would like to report negatively the commercial approach of this company.
With the utmost rudeness they call and practically force you to follow them in a test navigation within their platform, which seems to offer, to be honest, an excellent service, at this point they present you with a commercial offer to take or leave "on the fly. "if you only show a moment of indecision they put you at the corner with a whole series of considerations ranging from your inability to manage the relationship with customers and commercial information to an avalanche of m. on any name of their competition. If with great difficulty you manage to detach yourself from the phone without ending the speech, start a real work of stalking with reminder calls from different subjects who do not stop at nothing and continue to talk even if they are told that they are. busy and you can't be on the phone. Access to commercial information on customers is unfortunately an obligation for businesses today, but it is a service that, although managed by large impersonal companies, should still be based on a relationship of trust. How can you trust people who treat customers this way from the start?
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