Toni Wheeler

Review of Elyria Hyundai

Do not purchase a vehicle from this establishment!...

Do not purchase a vehicle from this establishment!! Their customer service leaves much to be desired and they are very dishonest and unethical. I purchased a jeep wrangle from here and there were multiple problems the popped up in under 12hrs of me purchasing it. The most disturbing was the fact that they painted the tires to hide the dry rot. Dry rot tires is a potentially fatal situation making the vehicle not even safe to drive. This act was a violation of the Consumer Sales Practices Act. The only reason this was even noticed is because they got paint on one of the front rims, had they not been so careless with painting the tires it would have gone unnoticed. There were 2 other minor issues with the vehicle. One was definitely covered by the warranty (Coolant thermostat needed replaced), the other was lose tie rods (I'm not sure if that was covered by the warranty or not). As if the physical issues where not enough the miss represented my APR on my loan. The APR (4.64%) I was told by the loan officer was no where on my loan contract (4.54% and 4.99% were). When I contacted the dealership to expressing my concerns the following day the sales associate did not return my text. Not only that I called and left a message with the sales manager who also did not return my call. Towards the close of business time I called the dealership again and ask for the sales manager, I inquired with the receptionist if he had left for the day. She informed me that he was indeed still there and asked if I wanted to be transferred. I relied yes and it went to his voicemail again. after not receiving any response from the sales associate and the sales manager I put a stop payment on the check for my down payment and sent a certified letter to the general manager. A week after the stop payment I was contacted by the general manager. He's response was either bring us a check or bring it back. He made no attempt to even rectify the matter. I was going to return the vehicle but there were SEVERAL falsities that the dealer had told me. They told me that the contract was void because I put the stop payment on the check. The bank that the loan was through told me it was indeed a valid contract and I still owed the money for the vehicle and the down payment check was between me and the dealership. The bank also told me that it would take up to 30 days to remove the loan from my credit and would not be approved for another auto loan until it fell off my credit. The day I was scheduled to bring back the vehicle the general manager was not there and left it in the hands of the sales manager that did not return my call. The sales manager could not tell me anything about the return. I clearly stated I would not return the vehicle if it was coming back to the dealership as a voluntary repossession. I was not going to damage my credit to return the vehicle. The sales manager state that he didn't know anything about it except that it was to come back that day and then proceeded to ask me if there was something I needed to sign!!! I flat out told him that I would not return the vehicle without some kind of documentation that I was no longer responsible for the loan. When I asked him about what I was to do without a vehicle for 30days that it was "on me to figure that out" and " the sooner you bring it back the faster it will be off your credit" which was BS as the bank had already told me it was not true. I told the sales manager I had contacted an attorney and was meeting with him the following week regarding the matter and left. The general manager sent me a certified letter which I gave to my attorney, as he advised me to no longer contact the dealership directly and let him handle correspondence moving forward. He reached out to the dealership stating that the down payment be put in escrow and once the repairs were completed and the tires replaced the funds would be released to the dealership. They did not even respond to my attorney the repossessed the vehicle, and trespassed on my private property to do so, which is illegal in Ohio.