Nick Mayer Lincoln Mercury Reviews

My experience with Nick Mayer Westlake was fantastic! I bought a Lincoln Aviator Black Label. The salesman I dealt with was Micheal Ruksenas. I never did walk into the dealership. Michael answered all my questions remotely, and I had several. He also did a video walk through which was helpful. Michael delivered the vehicle to my house for a test drive and to experience the car in person. Why this is so impressive?? I live 150 miles from the dealership. Now that s customer service. I traded 2 cars and they gave me what I thought was fair. Overall, I would recommend this dealership and salesman if you re in the market for a Lincoln.

Michael Ruksenas was my salesman when I visited Nick Mayer Lincoln, on Memorial Day. Even though I was interested in a used MKX, my girlfriend and I were treated like gold by Mike and the other staff, including George the Paperwork Guru. Service after the sale was very satisfactory, as I needed to have an issue fixed two weeks later. Isaiah Morrow was excellent to work with, as my Service Writer. I look forward to buying another used or new Lincoln product from Mike and this dealership!

Great experience!! Highly recommend this dealership. Bought lot of cars from various dealerships but these guys are different. Honest and No forced sale tactics.

So I saw a van they had listed online, I sent a request for info and promptly received an email and text. The van was not at their dealership, it was being detailed. The guy I spoke with said he would call me when it came in. Three days later I get an email saying I missed my appointment and it suggested I set a new one. I never had an appointment. So I email and text the guy to see if the van is back from the shop. No response. The next day I get an email from Krissy who wants to know how I liked my interactions with them and if she should assist me. I reply back I would like to see the van if it is there. Two days later another guy emails asking how I liked my service and if there is anything he can do, I reply back I just want to look at this van if it's available. No response. A week later krissy text me asking if she can do anything for me because she want to provide the best service, I text back I just wanted to the van but I feel like it's not happening and I have no faith in her company. No response, over the next couple weeks I get a hand full more of how can I help you texts with zero response to my request. Today I received my fifth or sixth text from her, still never saw the vehicle and really would rather not work with them but she asks again how can I help you. So with her text and emails, the original guys and the managers I have had at least 12-15 contacts, and have never been able to see the vehicle they listed. I did drive out there and ask to see it at one point, not giving my name and was told they don't have that vehicle. Not sure if the texts are sent automatically or what but it's like no one has ever responded to my request to see the van. I can't really recommend them I would suggest you don't give them your phone number or email. Craziest dealership I have ever worked with the entire thing is just weird, was the vehicle there ever? Did my texts ever reach a human? Am I doomed to be spammed by them for the rest of my life???

Did an instant cash offer kelly blue book. They begged me to bring the car in, and then when we did they lowballed me. They complained the car doesn't have all wheel drive when that was clearly specified in the Kelly Blue Book that it does not. Total waste of a time, and unprofessional dealership. They will lie and do anything to get you in there.

Nick Mayer Lincoln treated me well. This was my first experience with them and I am happy to say they were much better than the Ford dealership I have been using for 26 plus years. Competitive prices and rates. I will post more in the future if there is anything don't like or do like.

So happy with my new Corsair! They were so patient walking me through all the instrumentation. No pressure tactics. Just friendly service. Very knowledgeable. JR Gannon was awesome to work with.

I purchased my car here about 3/4 years ago. I have also taken it back for all of its service needs. Everything has been a very good experience.

On my last service, which was yesterday, there was a serious lack of communication, which left me pretty frustrated. Although the service department dropped the ball, and lacked handling the situation as well as they could have, the manager Kevin stepped in and handled everything with the type of service and professionalism you expect from a Lincoln dealership.

Overall, I would still recommend using this company for any of your car needs. All but one experience has been 5 stars, and the one incident that was not up to their standards was quickly addressed by management.

Thank you Kevin for your sincere efforts yesterday~

We got our second car from Nick Mayer Lincoln in Westlake over the weekend and can't say enough good about our experience. We had exceptional service all around, and the dealership was very clean and had friendly staff. We worked with Michael and strongly recommend going to him if you're looking to get a Lincoln.