Edwards Auto Group Reviews

Todd Roberts was very enjoyable to work with, great experience!

I had Tim Martin help me in purchasing a 2009 Toyota Corolla. He was extremely helpful and knowledgeable and made my car experience go very well I will defiantly be going back in the future

These sales reps have absolutely no clue what they are selling or even how to sell professionally. Had a sales rep tell us the price of a vehicle was $19,700. We loved that price and my girlfriend had fallen in love with the car, we were not able to purchase the car that day as we are waiting for an insurance check to come through. Come to find out the cars price is 28k and the dealer will not offer the price the rep told us. That was their mistake and they should have paid for it like any other honest company would. As a salesman myself I m absolutely baffled by how this place gets away being so unprofessional. The sales rep was cursing during the test drive and says man I was gonna get tacos before you guys came up sorry for wanting to give you business? I wouldn t recommend this place to anyone from here on out.

My team (Curt, Terri and Rich) made it easy for me to buy a 2014 Legacy Premium!
They had the car I wanted with the criteria I gave them and the manager (Curt) had heard and had my new car parked outside the building waiting for me. Talks about outstanding service! Terri the sales consultant knew everything possible about the ins and outs of the car and was friendly, professional and really cared about me purchasing the car. I have never had the service at any car dealership as I did at Suburu-Edwards in Council Bluffs, IA. I really liked them all.

And better yet my husband traded in his lease for a Forester and was surprised of the low prices of both cars.

Lastly, Rich made it happen for us!

Thanks team Edwards Suburu for help making me purchase what i thought would be a bad experience turn into the best. I would recommend this dealership to friends and family!

Thank You!

DON'T Buy from Edwards! I was over charged for car including price over priceD FROM WHAT SAID ON WINDOW,threatened to jail my boyfriend and I FOR NOTHING WE DID BUT THEM!,kept saying for us to bring in trade ins I didn't even own with threats, came into my hospital room seeing me half naked, signed so many contracts changing prices (under meds I didnt know what I signed!!!), stated NO extra warranties-Had to go next morning before surgery to get them to remove, all while in pain and in distress from medication from surgery! Still trying to straighten mess out-Parts and service overcharge---and just had oil change done (had to go there) where removed soda can but can't vaccum all carpet that had dirt and I moved mats so they could see..(dirt was dropped out of something in car day before and I got what I could being disabled was looking forward to them vaccumning during oil change to help me.) LIES LIES LIES -Some people fired due to this others (probably family) still there!----There has to be better out there?! IF YOU HAVE TO GO THERE TAKE SOMEONE TO WATCH out for you especially if disabled!!!DONT GO INTO ANY OFFICE ALONE-THEY WILL SAY ITS ILLEGAL IF NOT MARRIED
DONT LET THEM GET AWAY WITH THAT! TAKE PEOPLE IN FOR PROTECTION!
JUST DON'T go over the bridge or even down the street (If in Iowa) to EDWARDS! Have to rate them to get on here but they DON'T Deserve ANY STARS!!!

One stop car shopping location. Chevy, Nissan, Kia, hyundai,

Good selection, best price I could find and easy to work with.

Hyundai mechanic staff is not knowledgeable about anything other than their designed scripted suggestions.

Randy Kahl was our salesman at Edwards Auto. My daughter and I went to see him early one Saturday morning. Upon our arrival we were greeted warmly and my daughter was surprised to have a big giant balloon with her name on it. Randy spent the entire day with me driving vehicle after vehicle. He answered all of my questions about the cars as well as my daughter's. After finally selecting the vehicle I wanted (which was the first vehicle Randy picked for me) he helped walk me step by step thru my first time buying a car from a dealership. Edwards has been very accommodating making sure I have all of my financing done same day so I don't have to make extra trips since I live so far away. In all it was a wonderful experience. Randy has checked in with me several times to make sure I still love my truck and has answered every question I've had about it. He goes above and beyond what is expected out of him. We are customers for life.

David Jones was awesome! He listened to what I wanted and never pressured me into something I didn't want. He did not make me feel rushed and answered all of my questions with confidence! We will definitely be back for the next vechicle as well!!! Thanks David!!

Entire process was easy and helpful. Salesperson Robert Greder took the time to explain the Outback in detail, which we found very helpful. His knowledge on features, construction, safety and performance made our buying decision much easier. We received a fair trade in value, sale price and financing.
Improvement suggestion - Business office should not bring in a second "senior' person to sell the extended service package; this was obvious double teaming and was not appreciated after the great experience with Robert.

Tim Martin gave me a great deal on my 2013 Hyundai Elantra limited! Before visiting Edwards, I had my heart set on getting into a Chevy Cruze, but after test driving the Elantra I changed my mind completely. I don't think I could've gotten a better deal than I did at Edwards. If I am ever in the market for a car again, I'll go back to see Tim at Edwards!

Just had all four of my tires replaced using the Halo warranty I purchased with my vehicle at Edwards other than it taking 6 hours because the warranty company wanted to drag their feet Edwards Hyundai service was able to get all four tires replaced went above and beyond with keeping me updated even offering to take me over to the McDonald's to grab lunch their service tech make sure my tires were installed properly even making sure they were torque to spec and checking three times to ensure safety this is something that normally is never done at a tire repair facility and I am very pleased to see it being done here not only does it give me peace of mind that my tires are not going to fall off but gives me peace of mind for the consumers who use Edwards Hyundai service

I went in for an oil change, it was done quickly. They even washed my car! The staff is knowledgeable and always professional and friendly!!

Isaiah Washington was very helpful and knowledgeable

I have purchased my Nissan here and I am now leasing my Mitsubishi from them. I feel that they listen to my needs and work hard to ensure that I am completely satisfied. I have been a repeat customer with them since I was 19 and I continue to go back. I am now on my third vehicle from them and I am always treated very well. I have also had some maintenance work done on my vehicles there and they are always prompt and get me up and running as quickly as possible.

The Salesperson Allen Chavez in pre-owned sales. He was very polite and helpful and knows his stuff. I recommend him to anyone.

Friendly and helpful. Goes out of their way to help.

Recently,I was at your dealership, looking to purchase a vehicle.I was apprehensive about the process due to past bad experiences. The salesman I was given was Zach Henderson. This guy changed my perception of car salesmen.He was informative about the vehicle I was interested in, but not a hard sell. I am not an easy client to deal with.Throughout the process he patiently answered my many questions and if he didn't have an answer himself, he would get it.I now feel like I have someone I can feel confident about referring my friends,family, and clients to. Thanks Zach, for surprising with a good car buying experience!

Had a great experience! Cory Harris was a wonderful sales rep who was able to work with me despite obstacles and able to get me a good deal with a nice car.

I had been try get hold of them through email on service when i having issues with my dodge. Email twice with no reply and im deaf it only way to get hold of them. So now i learn this might be worst place to go. Im giving up my dodge for ford soon. The most ignored place.

David Jones was an amazing sales representative and Edwards Hyundai & Subaru. He was very fast and efficient and made it possible for me to finally buy my very 1st brand new car. Thanks Dave!

The automotive shop work on my car said it was fixed charged me a little less then 450. 3 says later the car went back down for the same problem. The shop was close I ended up have to pay another shop 450 to fix it again.

Joe B., First let me say Thank you. Thank you for putting in your time and effort to get me into a car I love and won't mind paying for. Edwards is a place you can go and feel like your cared for individually. My individual situation and concerns were handled with care. I would just like to say thank you for the excellent customer service I received. Anyone I know that's looking for a vehicle I will surely be recommending them to visit Edwards Auto Group.... Again Thank you for my New BabyLuv- Hyundai Tuscan I truly love it. Signed: A Very Happy Customer!!!

Jenny was great! She was friendly, forthright and did what she could to make us feel comfortable. The overall Edmunds Group, maybe not so much. Firstly I showed up on Monday at 845. The parking lots still had snow removal going on. Question in my head was why wasn't this done the day before or at least before Service opened. Repair estimate was given end of first day with assurance of two day part lead time. I called on the third day am to learn the part had not arrived as of yet. That day the part came in and the car was ready by 430pm. We drove 40 minutes to pick up the car and learned the car washes around the area were not working so our car was delivered previously cleaned but with some conspicous streaks of dirt. We were happy to take the car as is because we had an upcoming meeting that required us to leave. To recap, Edwards Auto did what they said they would do, but you feel they need to work better as a team when you leave.

Todd Dow is the guy to see when visiting Edwards Subaru Hyundai. Great knowledge of the vehicles and such a genuinely nice person! Thanks for taking time to show us all the cars we were interested in! Enjoy your thank you gift! Cheers!

Courteous. Takes the time to make sure I understood my repairs. Sales people are sales people but service people are good customer service folks.

Exceptionally unprofessional staff, but I should clarify this is management. Their concern is only for padding their wallets and will literally steal the bathwater from the baby

The sales folks here are nice & work with you to get the best deal possible. The recommendations of vehicles are spot on h they don't try to sell you the most expensive one they have. They really do work hard to accommodate you. I would recommend coming here to buy a vehicle any time. Thank you for the great experience.

Dan Baney was so friendly and helpful. He was realistic and took the time to show me all the bells and whistles on my new Legacy. Never bought a new car before and was very stressed out over it. But everyone along the way was clear with explaining everything. And I never once felt like I was getting worked over. Highly suggest buying your Subaru from here! worth the drive over the border lol!

I have dealt with the the Edwards group for a good 7/8 years. I've had good service with the Nissan/Kia side as well as the Dodge side but the Hyundai group just destroyed everything.

I went in because I received a card saying they were interested in the Hyundai Santa Fe that I purchased in October 2019. The salesman took all the information on income and then said he needed to have the engine checked out and run some numbers. No problem. When Andy (Hyundai salesman) came back and informed me that they could trade in car due to the donut on it and engine issues. In the first place I got a flat tire on interstate just an hour beforehand which I told him about. He informed me if I was going to trade it in not to go buy a new tire or worry about it. But the real kicker was him telling me there was a slight knock in the engine and a blow-by problem which I had to call after leaving to find out what he was talking aboutThen proceeded to tell me unless I can come up with $4000-$5000 down minimum there was no way to help me.

The final straw was when I went to my mechanic. There was no knock in engine and no problem with the blow-by valve or sensor. My check engine light has never come on. The knock is from the exhaust that rattles no matter how tight or loose the hangers are. It has been that way from the time I bought it and I took it in twice for that. I was told the hitch was the wrong one. Again I went to a hitch dealer and was told it was the correct hitch.

I may be an older woman but don't treat me like I don't know anything and take advantage of me. I left Edwards Hyundai fighting back tears. After just having shoulder surgery and going on a fixed income I didn't need to be frightened and lied to believe I need my engine taken care of or I would need a new car.

They need to be thankful that I have respect for myself and those around me because I really wanted to go back and do a full blown "Karen" on Andy.

Edwards Auto Group karma does happen.

It was definitely worth it to cross the bridge to Edwards. I needed a vehicle that could move equipment and would last and they were willing to work with me to get a vehicle at a price I could afford.

If your in the market for a nice new vehicle I would highly recommend going to see Maurice Debro, I was having problems finding a vehicle and financing and he went above and beyond to get me into the perfect car! A huge thanks to Maurice and the entire finance team at Edwards!

Lease a Hyundai elantra... quick and painless...thank you Andrew Smook!!

They will shotgun your credit 27 hard acquiring as a matter of three days they care nothing about you all they care about getting your money also Jack up the closing cost worst dealer to go to I've had better with by here pay here and that says a lot considering almost all of them are garbage

true car sent us here to buy a Cruze $16000 We weren't sure wife sujusted a truck looked at it said yes started doing papers then wanted 40 min a man walked by said I'll be right back so you can sign your lease woo I am her to buy
Not lease they spent 30 min Trina to talk us in to the lease no as we were leaving ha how about a new Cruze better then the first one step up its our display has 3000 miles on it and will give you 3000 off put it under 17000
Ok lest see it we bought it sign papers by the time we left 6 hours fee days latter started looking at the papers for the car unreadable had maybe 4 letters on each page zoomed in so much called dealer oh so sorry we'll send out new papers to you two weeks latter I had to drive there my self ask them for readable papers showed them what I got ov so sorry our printer must have active up get new papers went home over an hour away started looking at papers $29000 is what they sold it to me for not 16500 called them up pissed well thTs all the warranties had them drop everything took it down to 22000 they did not even give me the 3000 off because it not in writing they lied to our faces and I cant return if it past the grace period to return due to there paper mess up I am stuck with it they f$&@ me over so watch out or you could be next if I could I would give them negative scores I put the same post on another Edwardchevy sight it has been over 8 months they have never called me

First off a bought a used 2008 Toyota Avalon. I did not buy from Zach Henderson (I bought from another guy whom I never heard from again) but he was the only one to follow up with me at the dealership. The seat belt was ripped almost completely through and I noticed that as I was putting my sons carseat in right after I signed the paperwork and I had no luck with the guy that sold to me that day or the manager of the Used Car lot to get it resolved but when Zach called to follow up with me and I told him of the problem he did everything could to make sure the issue was taken care of and followed up with me take me sure it was taken care. I do appreciate all the help he has been. I am not happy with other members of the Used Car lot team but Zach H and Rich B from finance were great! I am not sure if I will ever buy from a dealership again but if I do it will definitely be from Zach. I do recommend him if you are looking for a car at Edwards! I am giving 5 stars for Zach H and Rich B, I would not be so generous if it wasn't for those two!

I don t remember ever writing a negative review. My philosophy is try to be uplifting and encouraging but two and a half weeks ago, I purchased a used vehicle from Edwards. I went over it with the salesman and called a family member for more questions to ask and things to look for. The salesman reassured me it was the better selection. He steered me away from cars he said had issues. When I drove it, I asked about everything from 4x4 to a/c. I mentioned to him the brakes felt a little soft but he said that was normal for cars that have sat for a little while but it was fine. A mechanic came out while I had the hood up, engine running, and asking questions. He began to tell me how amazing the salesman was and this was a great car. This week while driving I suddenly could not stop. The brakes didn t work. I didn t hit anything as I was still on a side street just before getting on Dodge. Thankfully, no one was hurt. As I mentioned, I don t like writing negative reviews but this could have ended very differently. I could have had my children with me and driving the interstate. I did try to call the GM multiple times but after explaining what happened was told he was out, in a meeting, or just stepped out.

The man I hoped to see wasn't there and I went to the service department and they said they fixed the problem. I told them it still had the same problem and now had a noise that sounds like something loose and about to fall off. They said no.

Bought my daughter a car here. Brandon Jarmon was great. I definitely recommend you come to Edwards Auto Group and talk to Brandon for your next car!

The Edwards reputation in their home town is that you are guaranteed a shady deal. Run! Run fast!!!

Steve Rewak in the used car department was a tremendous help to my daughter in finding the perfect car for HER. He didn't try to upsell her on a bunch of stuff she didn't need and helped her stay within what SHE felt was a comfortable price range.

Had an emergency after 5:00pm when engine light came on out of the blue and Amy vermeulen plus mitch Stafford came to my rescue to their techs scan for codes to determine problem. They found out that all was spurious indications a burp if you will and this happened at closing time. They went the extra mile to help me as I will going out of town this weekend. My thanks to everyone involved to get my Santa fe back on the road.

3rd car we got from Joe Bockert. Like always Joe was very helpful and made us a good deal. Joe is a very hard working sales man and works to give you the best deal he can

Thanks Joe

Julie Titan
Daniel McGlone

We were on our way to Wisconsin from Nebraska on November 18 when we had car trouble. I called Edward's Auto Group and they were able to get us in. Everyone there was great especially Jenifer Slavik, she was very professional. Thanks to your employee 's we made it to Wisconsin yet that night and were there for the birth of my fifth grandchild who was born on the 19th. We don't live that far from Council Bluffs and will remember your great service when it comes time to purchase a new car.

So i just got my new car yesterday and i absolutely love it its awesome!!!!!!!!!!! But i probably would of never got the car if it weren't for Jermaine Dawdy who showed it to me and told me things about it, he was very nice and helpful!! :) Jermaine was very nice and he answered all of our questions, i would definitely refer everybody to go here n check out what they have and make sure to ask for Jermaine Dawdy to help you cuz hes awesome!!!!!!!!!!!

I had the best experience today picking out my new 2019 Hyundai Tucson! I recommend going to see Allen Chavez. He made my day and was very personable! Special thanks to him! Also Michael Milan in the financing was amazing. Very nice talking with you all. :)

My family and I came in and Josh Squibb was our sales associate. Josh did a wonderful job helping us find the car that my husband wanted. It was a very pleasurable car buying experience. Thanks also, Shane for helping us out with you part of the car buying process. Everyone was professional and courteous. Thanks Connie Voyles.

They never call you back as they promise... I feel like I am not important to the Employees in the Chevy lot... Whether a customer has good or bad credit.. Money down or not.. Should be treated better than I have been treated... My boyfriend was not even impressed with the way I got the run around or treated... John Foster.. You told me yesterday morning.. 7-23-18 that you would call me back after your so called 2 to 3 hour meeting... Never got that call... Frances Rodriguez.. Hope you choked on your invisible lunch your invisible Brother In Law brought you... It was all just a lie to avoid me as you knew the results of my application when my boyfriend and I were at lunch.. You could not even finish your job with me... I was your customer... And you avoided me after we returned from lunch... I will never ever walk back threw the doors of This Dealer...

Mandy and the mechanics took great care of me as always! Such a great team there at Edwards in Council Bluffs!!

Tyree Smith was very helpful when choosing a new car to purchase. He was professional and courteous. I love my new Elantra and all the extra features included. My only problem is that I am still trying to figure out how to make the best use of the added extras. I would highly recommend Tyree Smith for top salesman.

First of all it was the most painless process ever! My salesman Brett and manager Jason rock! You guys made us so happy and we are going to enjoy our 16 Hyundai Sonata! THANK YOU!

Please do not waste your time with this dealership! If I could give 0 stars I wouId. I had nothing but problems from the start and over a month later im still having issues.The finance director was rude and unwilling to hear my point of view. At one point in the conversation he told me i need to be quiet and listen. And this was after I went to pick up my car and their employee wrecked it! They said since we arent reporting it to carfax it doesnt matter! This made me question what other illegal and shady things they were up to! I did not want to take this car but they insisted that i had to. The management team acted like my $20,000 purchace wasnt anything, they did me a favor even though my car had problem after problem. I regret ever buying this car and am beyond dissatisfied. I just hope someone will read this and decide to go to another more honest and respectful dealership.

Tried to go in and purchase a used Sonata and was helped by Porsche. Unfortunately while the website listed the car as certified we were told that wasn't the case and that to certify the car it would cost $800 (Even now, 2 weeks later they still list it as certified). The manager got involved and told us we should be happy because he was going to cut the certification fee in half for us. After pointing out other similar cars in the area at much lower prices he suggested we go to another dealer, so we did and suggest that you do the same.

We just bought our new car from these guys. The people who work here are awesome and very nice! They work with my husband and I to get us the best deal they could! Thanks guys!!

I was treated very well . The sales person was very polite and not pushy . I believe I got very good deal on my new vehicle and will continue to use them in the future and will recommend them to friends and family.

I gave them a one star because they sold my car under me after putting money down.. u can't show someone a amazing car then sell it and give me the option of two basic ok rating cars. Then the communication skills need to be better when it comes to ur dealers and the costumer I felt like they were more worried about making me sit there for four hours and making me impatient so they could get the sale. So if u sign ur papers through financing and they say the car is urs don't believe what they say cause they sold my 2013 vw jetta which had amazing ratings .. just to try and sale me a ford fiesta because of there mistake. So in my opinion u sale me a amazing awesome car and turn around and sale it then u better back it up with the same amazing rating car or if not better car.

Me and my wife and grandchildren went to Edwards to purchase a vehicle. We meet Peter standing in the parking lot waving at us. We felt welcomed. Peter and Sandy worked to get us a vehicle for my wife. I want to thank them for putting my wife in a vehicle. It was the first time in my life to have a positive experience purchasing a vehicle and I am 59-years old.

Thanks

I worked with Maurice Debro. He was amazing to work with and sold me a 2015 with no issues. Thank you again. I love my car.

Estephan treated us very well as did his manager and all of the team. He was thorough in showing us the equipment in the vehicle and worked quickly to finish his side of the paper work. There was not any meaningless haggling on price...they made us a good deal and we appreciated that. We will look to Edwards Auto group again when purchasing our next vehicle and recommend them to others.

Thank you for Portia for going over and beyond for my son and I! We now have a safe reliable vehicle and I appreciate all your help!! 10 out of 10 and I recommend her to everyone! Thanks again!

Would never buy anything from here again. Used vehicle salesman are sharks. They turned a simple vehicle purchase into a circus.

Not happy with their service try to buy a different car and made 3 years of car payments on time still got turned down sorry won't go back

K
Jill at the service desk, is not only friendly, but so efficient, we missed her expertease, she's a keeper for the Kia industry.

Very happy and satisfied with my vehicle and my salesman, Jermaine. He was very transparent and honest and made everything comfortable. Also VERY knowledgable on all the vehicles I looked at and their features. After purchasing, he sat in my vehicle with me and went over absolutely everything to make sure I understood and was happy. Everyone else I dealt with in finance, etc. during this process was very nice and made sure I didn't leave with unanswered questions. I would definitely recommend Jermaine if you're in the market for a vehicle.

Was there longer than an hour and didnt get. $500. Like They advertised cause of the loop hole they have

My girlfriend and I both bought our new cars here.. Great people to work with

After competing a pre approval questionnaire online i was contacted several times by a member of Edwards to come in and take the car loan process a step further. Long story short my very first question was "am i out of my league here?" being a first time car buyer and a 22 year old with college loan marks on my credit. The dealer advised me that they could definately get me approved ... after three hours and three different trips that same day (bringing in extra paycheck stubs, address verifications, and a legit co-signer,) i was denied. Of course i was disappointed that i left with no car but the major issue came shortly after. I got an email from my credit report site saying that the Edwards group inquired about my credit that day 7 different times. The hard inquiries alone left my credit score -37 POINTS !!! So all in all i left with no car, and A LOT worse credit. DONT EVEN BOTHER WITH THIS PLACE.

My husband and I purchased a Hyundai Santa Fe here and we love their service department. Chris Eglund and Ethan are wonderful to work with and very helpful.

We recently purchased an XV CrossTrek at Edwards and it was a great experience. Josh Smoot took great care of us and was very patient as we picked out our vehicle. We got great service and Edwards really does have the best prices in the area.

Unprofessional, too high on pricing, bought the same pickup back in omaha for 2400 less. Was hung up on twice when called to see if I was still interested in pickup. Once when my brother answered my phone when i was busy. And again after telling the salesman at Edwards that I had purchased one somewhere else. Very unprofessional. Would not reccomend anyone doing business at any Edwards dealership.

Our salesman was Jermaine Dawey and he did a wonderful job. He was very knowledgeable and worked with my grandmother at purchasing a vehicle to fit her needs. Will definitely be back! Thanks Jermaine!

Do not use this place, you will receive unlimited unsolicited phone calls about your vehicle warranty, since buying a car from this place my phone rings off the hook telling me my car warranty is going to expire. Stay away from here unless your using a throw away phone number

I will never want to send or buy anything from Edwards again, after getting refused to returning the car, due to not satisfied....I have been stuck in something I hate passionately.

I love this place. Everyone was very professional and helpful. They went through all my options and got me into a vehicle the same day. Mike Hansen gave me great advise and I felt welcomed. Rich Roberts always checks to make sure everything is going well. Tyler was very knowledgeable as well. Rich Becerra went over all the paperwork with me so I understood what I was signing. My credit is not the greatest and I m very satisfied by how everything went so smoothly. I m a forever customer and recommend stopping in. I didn t feel pressured to buy anything. They treated me like family. Thank you for the great service. Keep up the good work!

Excellent service and product. Fair pricing, and great customer service.

The service center is awesome. Especially the lot porter he was very nice and gave me a good wash

Easy process from start to finish. Our salesman Randy Kahl asked us questions and then listened to us to help us find the right car. Rick is finance worked with us on the payment. Highly recommend!!

ONE STOP SHOP, satisfaction guaranteed. Came in expecting to be catching a ride home to DRIVING OFF IN A DEAL OF THE CENTURY. Ask for David in finance. Tell him the Goodwin s sent you :) exclusive up to date vehicles with top of the line service. Free car wash. Enjoy folks and stay safe

Great experience! Honest and fair. David was great to work with for sales & Ron was great in the finance department! Will go back for my future car purchases!

Good customer service in sales but slow with financing department

I highly recommend Tim Martin as a sales person. He was honest and informative. This was the first car I have ever purchased and Tim was very patient. I received an excellent price on a great car. He worked very hard to keep my payments within my budget. Thank you, Tim!

Allen was awesome, we told him what we wanted and we were in and out in record setting time. Easiest process ever.

I traded my subaru. I have one of the worst experience. When they show me the car, it has some extra functionality. When I bring the car home, its the different. When I called them about this, they refused it.

They told I need to pay the tax only the difference amount of my traded car. When I registered my car, got to know that they are not registered with dept of revenue, for which I had to pay tax on whole amount, for which I paid around 1.5K extra.

Interestingly, when I send a mail regarding this, they just ignored it.

Stay away from them.

If purchasing any car note down the VIN, and check with dept of revenue, if they are registered to trade the car.

Estephen Lee was great, he helped me get into the perfect car that would best suit my needs to get out from an upside down loan! A++