Jenny was great! She was friendly, forthright and...

Jenny was great! She was friendly, forthright and did what she could to make us feel comfortable. The overall Edmunds Group, maybe not so much. Firstly I showed up on Monday at 845. The parking lots still had snow removal going on. Question in my head was why wasn't this done the day before or at least before Service opened. Repair estimate was given end of first day with assurance of two day part lead time. I called on the third day am to learn the part had not arrived as of yet. That day the part came in and the car was ready by 430pm. We drove 40 minutes to pick up the car and learned the car washes around the area were not working so our car was delivered previously cleaned but with some conspicous streaks of dirt. We were happy to take the car as is because we had an upcoming meeting that required us to leave. To recap, Edwards Auto did what they said they would do, but you feel they need to work better as a team when you leave.