Tyann Richards

Review of Edwards Auto Group

I have dealt with the the Edwards group for a good...

I have dealt with the the Edwards group for a good 7/8 years. I've had good service with the Nissan/Kia side as well as the Dodge side but the Hyundai group just destroyed everything.

I went in because I received a card saying they were interested in the Hyundai Santa Fe that I purchased in October 2019. The salesman took all the information on income and then said he needed to have the engine checked out and run some numbers. No problem. When Andy (Hyundai salesman) came back and informed me that they could trade in car due to the donut on it and engine issues. In the first place I got a flat tire on interstate just an hour beforehand which I told him about. He informed me if I was going to trade it in not to go buy a new tire or worry about it. But the real kicker was him telling me there was a slight knock in the engine and a blow-by problem which I had to call after leaving to find out what he was talking aboutThen proceeded to tell me unless I can come up with $4000-$5000 down minimum there was no way to help me.

The final straw was when I went to my mechanic. There was no knock in engine and no problem with the blow-by valve or sensor. My check engine light has never come on. The knock is from the exhaust that rattles no matter how tight or loose the hangers are. It has been that way from the time I bought it and I took it in twice for that. I was told the hitch was the wrong one. Again I went to a hitch dealer and was told it was the correct hitch.

I may be an older woman but don't treat me like I don't know anything and take advantage of me. I left Edwards Hyundai fighting back tears. After just having shoulder surgery and going on a fixed income I didn't need to be frightened and lied to believe I need my engine taken care of or I would need a new car.

They need to be thankful that I have respect for myself and those around me because I really wanted to go back and do a full blown "Karen" on Andy.

Edwards Auto Group karma does happen.