ECP Incorporated Reviews

I was very hesitant when I made this claim because of all the reviews I had seen in the Better Business Bureau that were very negative towards his company. Also because of the amount of damage that my car had due to weather induced fading. Within a matter of a couple of weeks they responded and told me that I was able to send my car to the paint shop I had chosen. This blew my mind because I honestly thought that they were going to deny me because of the bbb reports. For all the future cars I will definitely get this protection because it is a great investment and I advise you all to do the same.

warranty is perfect. Products are great. Claim processing seamless. Liz the claims manager was excellent! Thank you!!

Horrible experience. I paid for 7 years of car cleaning service with this company and the first time they were nice and helpful and cleaned my car. After that, they gave me such a hard time and kept hitting me with "void under the warrranty," and only was able to have my car cleaned one time after that. I purchased this plan through my dealership when I purchased my car and I paid a hefty amount all so that they could tell me that they cannot offer their services. Their customer service is horrible, especially with that Diana girl. I have no idea how they can even hire someone like her. I don't recommend them to anyone!!!!! If you want to throw your money down the drain, then give it to these guys.

I've placed two claims. Each time the process was easy and the representative helpful and polite.

My brand new car was affected by Lovebugs. Color is badly eaten so I have to repaint that . Fortunately I have ECP so Lorena (Claim rep.) helped me to get $1100 out of $1400 cost approx. for repaint(As they are unable to cover scratch damange on hood of $300 approx.). Easy claim process and Very Very nice claim representative like Lorena.
Thanks ECP.

Had to have Stanley Steamer come out a second time to clean the seats before spraying them again. This delayed the spraying. Employees of Stanley Steamer and the Subaru dealer were exceptional.

Top notch company with outstanding customer service in every aspect of the way this company does business !! Highly recommend them for everything they offer !! They walk their talk and stand by everything they offer !! Not many HONEST companies in the world today like this one !!

Responsive and professional company. I'm glad they were protecting my investment. I recommend them.

Excellent service - I have gotten the protector on my vehicles for years and never needed to use the warranty. I was really nervous when I actually had an issue considering there seems to always be a fight to get insurance to pay. ECP made the entire process so easy. They were very helpful and responsive. I would recommend their car protection to anyone!

Staff was very professional in handling my case. Repair team called me to set up appointments and before the date reconfirmed and told me they could come over earlier. Repairs took just about an hour and thought they were great. Can hardly tell that there was an issue with my seat.

I contacted ECP after my 2017 Honda Accord experienced "bird waste" damage which left a spot on the hood noticeably pitted. I was expecting to get a run around before getting a claim approved but ended up being very favorably impressed by the service I received. My claim representative, Lorena V, clearly explained what was needed to support the claim and quickly processed my claim which included pictures of the damage. She even worked with me to locate the claim check at the body shop when they stated that it had not been received. She always quickly responded to my email inquiries and provided easy to understand answers to my questions. Dealing with this company and this representative was a very pleasant experience.

I had an excellent experience processing my warranty claim with ECP Inc.. The representatives, Lorena and Gina, were both very friendly and professional with answering all my questions and providing me clear instructions on the process.

My experience with ECP exceeded my expectations. Initially I was weary of extended warranty package because the selling dealership did not provide a contract for the purchase of the warranty. After multiple calls to the dealership I grew frustrated and gave up. Fast forward one year and I needed to file a claim after receiving a golf ball size rock chip on my windshield. The selling dealership was under new management and worked with me to resolve their failure to complete the warranty registration. I filed a claim directly with ECP and got an immediate response. Since the rock chip was in my line of vision I asked for a windshield replacement instead of a repair. ECP approved the replacement the same day my estimate was submitted. They are also working with me to find a local dealership to assist me with further warranty needs since my selling dealership is out of state. Initially, I was jaded about extended warranties since my selling dealership failed miserably with customer service. Now that I have been in direct contact with ECP I would definitely consider buying an extended warranty on future car purchases. Thank you ECP for being so easy to work with!

Was extremely easy to schedule, they came when they said they would and did a great job on my car!

Gina was a pleasure to deal with and had my claim resolved very quickly!

I love my ECP it helps keep my car cleaner longer and it made my cloth seats almost waterproof. Not to mention they are super awesome in responding back asap if you ever have a question!

I had a very good result from this company as well as the vendor who came and cleaned my car of the spillage that happened accidentally.The car was beautifully clean when he finished and I was very please with the entire experience from both entities.

Very Happy with my Warranty Claim. They stand behind their product

Great service! Quick response, next day the problem fixed! Very professional staff, high quality customer service. Would highly recommend.

SCAM!!! Don't purchase those fake warranty!!!! I purchased my car a year ago from Infiniti of Tampa and was offered an Interior/Exterior "warranty" from ECP by Ashley the Finance Manager. When I originally purchased my car I asked the salesperson I purchased from - Dave about the warranty and he let me know that if the damage they covered was unrepairable by them then they would replace it. After dealing with ECP for the past month that is absolutely NOT the case. I have cracks in my dash which they say they cover, yet the guy they hire to do the work said even if he fixed it he wasn't sure it would last so he didn't even do it. Why is repair an option if the person hired to do it won't do it? I believe Dave lied to me just so he could get a sale, pretty typical car salesman. ECP told me to talk directly to Infiniti about it after which no one helped me. I personally went there and spoke to John the pre-owned sales manager which seemed helpful at first saying that everyone he asked said that ECP should just replace the dash if they can't fix it and he even said he would try and talk to the people higher up at ECP to get answer and call me back. A week later, no call. I left a voicemail and called again today to leave a message with another sales person and still no call back. How completely unprofessional. The money they charge you for the ECP "warranty" is to buy the clear protective coat that is all, you are not purchasing an actual warranty so buyer beware. Also, the "exterior warranty" protects against tree sap supposedly yet, yet tree sap damaged my trunk hood and I took it to a body shop and they said it needs to be repainted because the protective coat obviously didn't do anything. Then ECP INC. let's me know that the exterior repair is limited to buffing, polishing and wet sanding. So if it can't be repaired by the way mentioned then you are screwed. Oh and the communication with ECP itself is atrocious. I have had to constantly call and email to get any response from the claims representative or anyone else for that matter. What a nightmare. I even contacted Infiniti USA corporate and that was another joke. The guy was incompetent as well as Korby the Regional Director for Florida. Their customer service is non existent. They offered no help or guidance whatsoever on this matter. Now I'm screwed out of thousands of dollars because I was misinformed and sold a SCAM fake warranty.

I had the pleasure of having Gina Henrikson help me with my exterior claim. Gina was very helpful through the entire process & made sure all my questions & needs were met.

We purchased a warranty for our boat seats/interior and was told it included a long list of things such as spills, tears, rips, stains, etc. However, when we filed a claim it was denied. We were told that the tear had to be less than 6 inches (which it was) but b/c it was on a seat button strap it would not cover it. I believe the warranty process is very subjective and they will always find a way to deny your claim. I asked for a supervisor to contact me and was given a contact number which again is not what I asked for....I'm not going to call you when I've already given you every opportunity to rectify the problem. I also asked where i could go to rate and review their service and received no response. Most of these reviews are not for actual claims placed with this company. One review is written by an employee stating its a good place to work and another review congratulates the company for being in business for 25 years....both are irrelevant reviews probably used to boost the actual rating of this company. I've contacted the company four times now to try and rectify the problem with no results. It doesn't seem like they care too much about what their clients have to say.

Great service. I used it twice already in 2 years. They came to my house and clean it. They also paid for new paint for my bumper. Lorena vargas made this procces really easy..
Only one thing i will change. I dont like that i have to bring the car back to the dealer to apply the producta. It should be an easier way. THE DEALER MADE ME WAIT 2 HOURS.
but ur services was great.

The claim process was efficient and Jordan was exceptionally helpful.

The process from the time I file a claim to the time I can actually have my car cleaned, takes way to long, un-necessarily.

Great service! They were great in accommodating all our needs!

I was very pleased with the service they provided and would recommend. My claim was handled in a timely manner too!

I worked with Liz. She really helped me out. The claim process is so easy. They really care. I would highly recommend.

Do not get there product does not work like they say it does I would give 0 stars if I could got the auto armor on my 2016 golf r week later bid posed on my car and stained the hood tried getting a refund from them but will not do it wanted to give me 150 dollars to fix it it will cost way more to fix that not satisfied with there product at all will not recommend to anyone

EPC was quick to reply to my claim. The stain in my car was cleaned very well, but the company that ECP referred for the cleaning rescheduled on me two times before they came out. Overall, I'm satisfied with the service.

They handled my warrantee claim quickly and efficiently. The quality of the repair was excellent

Just what you would expect. Arrived at your home on time, completed the work in a timely manner, and it looked like new.

ECP is a great company that contract out and make sure the job is done well.

Gina has given me superb support and I have had 2 windshields replaced within 1 month and extremely fast turnaround!!!!

Experience was pleasant. Emails responded promptly. Check sent to body shop promptly. car rental receipt reimbursed promptly. no complaints only praise.

Bucky Avery did a fantastic job of getting the stains out of the upholstery in my new Crosstrek. It's like new again. I wish I knew about this service with my previous Subaru. Thank you.

If you re reading this, then they did a great job. I only leave reviews when CUSTOMER SERVICE is a company s top priority! Gina was very pleasant, handled my claim professionally, and worked quickly to have the damaged assessed and repaired! I was allowed to select my own body shop and ECP paid them directly. Highly recommend this company and will look to add the protection to future vehicles I purchase!

As the manager of a body shop that does not sell the product. We only repair vehicles with claims. The product does what they say it does whether exterior issues or interior stains. They stand behind the product.
I have to say that ECP is so easy to work with. They have covered things that shouldn't be covered to make sure that the guest is taken care of. Their promptness in getting back to all parties with approvals and questions is top notch. We have been working with them for 15+ years and have never had any issues.

I was very impressed with the customer care I received from ECP. Right from the first contact I was treated so professionally. I had just gotten the name of the service representative that I should contact for the repair when my phone rang and they were calling to schedule me. They arrived on time and fixed my car right in my driveway . I was ready to go in no time. I wish all my customer service experiences went this smoothly! Thanks EVP!

Repair looks great, you can barely tell anything ever happened. Appointment availability was quick and convenient.

Within 2 days of submitting the claim we were contacted and told which company would set up a time to come clean the car. Within hours of that contact the cleaning company called to schedule an appointment. They drove way out of their way to my work to clean the seats in my car. The seats look beautiful! Thank You!

The vehicle I purchased already had a rust proofing warranty on it that was able to be transferred to me. After owning the used vehicle for 5 years, it started to show some rust on the back of the cab of the truck. ECP took care of all of the rust that was starting on this vehicle without any issues. I am extremely happy with the warranty and the quickness of getting the repairs done. I would highly recommend using their rust proofing warranty.

Gina was very helpful with the claims process and was able to expedite the repair process for my windshield. Much appreciated!

Very Good service. The forms on the web site are hard to use can't do all the forms at the same time have to do each page individual

Gina was outstanding and extremely professional. She made the whole process simple, thank you!

We had a sealant applied when we purchased our RV new four years ago and also purchased a warranty for the sealant at that time. Unfortunately the sealant failed and needed to be re-applied. ECP stepped in and quickly addressed the issue, sending sealant, working with us to find a detailer to address the repair, and issuing payment. The end result was fantastic! A special thank you to Melissa Naleway who was incredibly responsive and professional from start to finish.

I had a great experience. My issues were resolved and looked great.

The ECP team processed my boat warranty on both fabric and hull without ANY problems. They are easy to work with. They are responsive. And they lead with "Yes we can help" instead of "Your claim is denied."

Good company. They try their best to help with the problem

My 2012 Gmc Yukon had the interior seats cleaned by ECP. Great job. Great personnel who knew what they were doing.

Marissa was prompt and professional. The repairs were completed in a timely manner and look great!

I purchased the windshield protection warranty and have had to use it already to repair chip damage and even to replace the entire windshield itself. While having to deal with the debris of highway driving is annoying, the customer service I have received from ECP has been wonderful.

Gina Henriksen and the rest of the people I have spoken with at ECP on the phone or via e-mail have been very knowledgeable and understanding throughout the claims process. Honestly, they have gone above and beyond what most people think an insurance company would do for a customer.

I am very happy to have purchased this product from ECP and definitely plan on buying this service if available on my next vehicle.

I had a stain on my front seat. Dr. Vinal showed up an hour early looked and said he could take care of the stain and he would be done in 30 minuets. He went to work and finished in 35 minutes. He was very courteous and professional. Stain gone and he was on his way. I will contact him again the next time I have a problem. Great Job! Aubrey

I had a great experience. They did an excellent job on my repair under the circumstances. I would use them again. Thanks.

This is a scam, do not purchase this warranty from the dealer. It is useless.

Fast, fair claim handling. OUTSTANDING customer service. Prompt and clear communication. We are very satisfied with the great service from ECP.

We purchased seat and carpet protection plan with our BMW and after 4 years experienced some stains and discoloration on seats. The process of putting a claim in was done with relative ease. Once we filled out application we received further communication asking us for some photos. After the claim representative reviewed our file we were given a name and phone number to have car looked at and items taken care of. Everything was taken care of and so far the car looks great. They reapplied the protection so we are still covered for the remainder of the warranty period. Overall a good experience and based on this particular experience I would recommend the company.

I purchased the windshield protection warranty. 1 month ago and my luck my windshield got chip damage. but thanks to Gina H. of ECP she quick to reply and help me . Thank You ECP FOR HAVING A RELIABLE EMPLOYEE! Highly recommend.
P.s Thank You Gina

Fast and fluid service, they got back to me within three days as stated and set everything up. First time using the warranty and very pleased.

I purchase two brand new vehicles in the fall of 2017 with ECP's warranty. I was told by the dealership that the warranty would cover cracking and spills of any fluid. Earlier this week, the air freshener in one of my vehicle leaked and cracked my dash. After attempting to reach them three times via phone and via email, I finally received an email stating that they would not cover the damage. The rep, Jordan Willing, stated the following:

The warranty provides coverage for fast food & beverage stains, juice boxes, bleaches & dyes, inks, fading or discoloration, cracking of the dash, sun s UV rays, mold & mildew, chewing gum, crayons, makeup, blood & bodily fluids, rips & tears (less than six (6) inches long), punctures & burns (up to one (1) inch in diameter)

This clearly states that cracking of the dash is covered yet, they refused to cover for the damage. Had I known they weren t honest with their claims, I would not have purchased this warranty for any of my vehicles. This is a fraudulent company and should be exposed for their dishonest marketing practices

Working with Gina and ECP to get our windshield replaced was such a breeze! I am so glad we purchased the windshield protection through them for our SUV. We got our claim processed and our windshield replaced within a few days, it was great! I highly recommend their services.

Working with Diana was a pleasure, unlike most experiences I've had with insurance companies this process was smooth from beginning to end. I had an issue with the cushions on my boat that was less than a yr old and she got them replaced without a hassle. I highly recommend ECP!

I had the absolute pleasure of working with Alyce Blessen. She helped me receive a product I needed for my warranty in my relatively remote location. She made personal calls to help me connect with the appropriate services and truly made every effort to meet my needs. This experience showed me that ECP employs honest, hard working representatives to completely live up to their warranty policy. I highly recommend to anyone looking for warranty for the automobile.

To make a long story short, my husband & I are extremely pleased and grateful for the excellent customer service we received from Gina Hendriksen at ECP. She was always available via phone and/or e-mail and kept us advised as to procedures, progress of claim for paint repair, etc.

Gina in customer service was awesome - went above and beyond. I gave her 5 stars. The whole process was alittle frustrating, but she made it much better than it could have been and her customer service was amazing!

Had the pleasure of speaking with
Gina Henriksen this week and was beyond impressed with her resolution to my problem and ownership of it. ECP is lucky to have her.

Gina was great to work with. She emailed me back right away and was very professional and great at what she does.

Super easy claim process. Very happy with them and the service we got!

I had a great experience with ECP. They cleaned a sticky food mess out of my seat fabric and it was just like new.

Great service! Claim was processed very quickly and they use great vendors.

I just purchased a truck from Matthews-Currie in Nokomis, Fl. They sold me the same scam-warranty ECP Plus "protection". Only the dealer never applied the protection since the date he supposedly did it I was already in possession of the truck. I know when they said they applied it they could not applied it. So I wanted to cancel the warranty but the dealer refuses and ignores my calls. I called ECP and they refuse to cancel it too and are horrible in customer service, they don't explain the product or how the process works when asked. ECP does not call back at all so far, no matter what asked etc..ECP claims they are on BBB but I checked and cannot find them at all!!

He did an excellent job removing the stains on my seat

ECP was amazing! They got back with me fast and Jordan was great. The business they chose to fix my seat did an amazing job. I am so glad I purchased this plan when I got my car. Customer service is AMAZING!

Gina Henriksen is amazing she has went out of her way time and time again to make sure my customers are taken care of and I look good. Super helpful and on the ball my only wish would be that my company only used hers for their Paint Protection needs as they are always taken care by Gina at ECP Entire Car Protection!!!

They have been prompt and very responsive in communication. This is easily the best warranty service I've ever experienced. If you get a chance, try to work with Lorena, she is awesome!

ECP Incorporated is an amazing company to work for. They treat all their employees as part of the ECP family, giving everyone the opportunity to learn, grow, and succeed as the company grows and succeeds. I truly enjoy going to work every day for them, and I am eager to see what the future holds for me there. I highly recommend working for them, the opportunities are endless.

Well, I didn't expect to have to call them again- but I did, and again, they came out right away and took care of business! Thank you

Diana Dylewski provided superb service. She went over and beyond to assist me with the questions I had about the process. I'm very appreciative of her outstanding service.

The customer service and appointment was quick and did a great job. I would recommend!

They reacted quickly to my claim. I was very pleased at how easy it was to have this taken care of. They were great!

I know there s some bad reviews online. Especially on BBB but I can tell you firsthand they are great people. I had an issue where the entire interior of my boat was collecting mold. I was very frustrated because I feel like the vinyl on this particular boat is made cheaper than other boats I own. That s why I took out the protection package through ECP. I ended up working with Liz who is extremely nice and totally understood what I was going through. She connected me with Jordan who is taking care of getting someone out to clean the interior. I just wanted to leave a review to thank Liz and Jordan for all the help.

The technician showed up on time as we had agreed, and told me the car would be done within an hour. He finished early, leaving my car spotless and the stains gone.

ECP was great to work with, they did require a few more photos to verify the rust through after my initial claim, but in the end they agreed to pay for a $4,400 loss. They also paid for reapplication of new rust proofing and paint protection in the repaired areas. Great company, highly recommend them.

I am very impressed with ECP's customer service. I worked with Jordan for my interior claim and Lorena for my exterior claim. They were both very responsive and so quick to get back to me. They answered all of my questions. ECP paid for the warranty claims with no questions asked. I recommend them!

I was most satisfied with the service provided to me during my claim experience with ECP. Gina Henriksen was outstanding in assisting me.
Bernard Morgan

Great company. Great customer service. A real pleasure to speak to there customer service they take care of there customers.

Fantastic company to work with. Great customer service

Gina was excellent. The company paid for a new fender, which started to rust. They paid for the fender to be reapplied with rust protection. You have to be patient until everything gets approved, but they were great with me.

Great communication, prompt, and did a great job. Fantastic, would use again.

My experience with ECP is great! Very responsive and they are very detailed!

Congratulations to the entire team at ECP Incorporated for 25 years of Accreditation with the Better Business Bureau!

When you purchase a service contract it stays in a file folder somewhere until you need the service. Now try to read the contract. I called the "help" number and help is what I got. Wasn't shuffled from one person to the next but had the same representative throughout. Melissa Gould answered my call and explained the claim process and sent me an email so I would have the steps written down. When ever I had a question my email was answered within a few hours by Melissa. Great to work with.

Very easy to work with. Frequent communication by Kory Trudo kept me informed of my appointment status (weather altered things slightly). He was very thorough and explained each step of the process as he did it. He also explained what I could expect during and after the cleaning. Seat looks brand new - no signs of the tea stain and no lasting dampness as he warned me might happen! I won't hesitate to use this company again if and when I have an issue with my car. Everything went smoothly from the original contact to completion.