When you purchase a service contract it stays in a...

When you purchase a service contract it stays in a file folder somewhere until you need the service. Now try to read the contract. I called the "help" number and help is what I got. Wasn't shuffled from one person to the next but had the same representative throughout. Melissa Gould answered my call and explained the claim process and sent me an email so I would have the steps written down. When ever I had a question my email was answered within a few hours by Melissa. Great to work with.