Drukwerkdeal.nl Review

very bad order delayed 2x and not delivered never order here again

** Edit: After review came to a suitable solution with customer service.
**

Bad service regarding samples! If you
If you want to order printed caps, no unprinted sample can be sent in advance, whether or not paid, to assess the product to be printed in advance. Regular customer, but we will order this elsewhere!

Super helped by Jacqueline from Team Oranje. Something went wrong uploading the file. Then Jacqueline approached with the offer if she could help me with anything. I took advantage of that offer and solved the problem in no time. Thanks !!

A beautiful canvas for the garden. The employee reported that it was also possible to order mounting materials. Very satisfied there

I am very dissatisfied with the products that printed deal has delivered. I have ordered about 6 products from you and all 6 are of very poor quality.

The white hoodie has a beige colored lace. The prints look faded and faded.
the print of a black sweater and t-shirt that I ordered is not printed on the promised size, but many times smaller.
The quality of the sweaters are very poor. They are very thin and fold very quickly.

In other words, I have given up hope. I can return the products, but probably this is just the quality you provide. I am very shocked by this and I no longer plan to order anything from you.

Can not keep the agreements. 1250 men without a ticket.

Fast delivery, good customer service, always there to help.

Super fast delivery (delivered the next day!) And great quality. Will definitely order again!

what a weird company you must first register and pay then you can only upload a photo and see if it works with the photo
you ask the question to delete your account is difficult and they say that is not possible
i would say never do business with this company and finally found a cheaper one

I have been a Drukwerkdeal customer for almost 3 years now and it was time for a review. I usually order posters and flyers and sometimes with time pressure. Is it always going well? No, not that, but very often. The times it didn't go well it was resolved fairly quickly. There has been 1 major problem with multiple errors made by Drukwerkdeal, where I had to take care of the solution myself. Within a few days Drukwerkdeal indicated to have made the mistakes and they have compensated me sufficiently. They didn't let me down. With my previous printer, not everything went well and certainly if you place multiple orders per month, things can sometimes go wrong. As far as I am concerned they have earned the 4 stars!

Received brochures that are not from us. Wrong delivery. Our own, very personal, order is probably somewhere else now. In addition, our order cannot be delivered on time. At least not in the quality ordered and desired by us. If you make such a mistake, you make sure it will be okay? Bad service.

very fast delivery. excellent quality. used their services several times. certainly satisfied!

Still not received proper printing on clothing.
Also no solution for the delivered and returned order.
Workwear printed in 4 different colors.
Should have been 1 same color

Re: Order 10190272-1 through 11 [# 2619908]

I am very satisfied with the end result of my ordered letterhead. thanks for the quick service and the quality of my product. I will certainly recommend you to fellow entrepreneurs. thank you

BEWARE!!! This company does not check any files delivered online and automatically print without human intervention. Chances are you don't get what you asked for!

BEWARE !!! This company does not check any online file and print automatically without human intervention. Chances are you won't get what you asked for!

Bad service. The website clearly states that your order can be delivered the next day. You also pay extra for a morning delivery. The next day you will receive an email with a delivery of 3 days later.
Bit sour if the fast delivery was a reason to place your order here

Bags were not delivered in 2017 due to a misunderstanding with payment. Problems again this week: it is impossible to put an ordered roll banner straight. He falls over. Of course I will never order anything again.

A regular customer for years. Good products for an even better price.

Company is good at making false promises about being able to deliver on time.

Quality was not in order the first time, but new cards were soon being worked on and I was even allowed to change it for the reprint. Two orders arrived quickly and the quality was perfect.

Nice printer who thinks along with you. Innovative with a very user-friendly website. The prices are not always the cheapest but you do get a bit of service in return. Ordering is quick and easy and with many products you can have it the next day!

Order all my stickers and folders here, cheap, good and fast delivery. Friday afternoon ordered a package of leaflets and already had it at home on Saturday. Top company!

When ordering several products in 1 order, separate shipping costs will be charged for each product. Very strange ... I do business with 1 printer and not with 5 different ones. All in all, therefore, much more expensive than others.

Great help from customer service when I did not come out online with the editor. Quality delivered is also satisfactory. We will again use the print deal when the weather is necessary.

A major customer of print deals for years. Great website. Although there are certainly some things to criticize. Such as the incredibly slow website. Do not understand that this has not been improved yet. I understand that there is a lot of data involved in uploading and downloading. But then come up with an alternative. Be forwarded to a link for uploading. Paste a session to it and let it run through another host resolved. The customer does not notice anything and goes exactly the same as now. Also some orders have gone wrong lately. Unfortunately we are working on a development phase and our database has gone flat. Unfortunately, we cannot now see which order comes from which customer. This means that it must be ordered twice. Great website and can happen especially in December but the website is really a doubt to switch.

Not only me, but also friends of mine experience a lot of problems with Drukwerkdeal. The service is very syrupy. Long waiting for requests for quotations, in chat and on the phone. Do something about Drukwerkdeal. I fear that many people have already made the switch to another.

Top service! thanks for all the effort! super happy with my new posters!

The website did not work well for me, but I immediately received calls and help, nice service!

It is unbelievable how quickly a company can change from a quality-conscious and customer satisfaction-striving organization into a clumsy and certainly not service-oriented organization where product quality is certainly no longer paramount.
Many orders have already been placed, but the quality has deteriorated over the past six months. Urgent deliveries are cheerfully rescheduled several times on the indicated day of delivery because they are not met.

We have changed from a once satisfied ambassador into a very dissatisfied customer who will definitely order elsewhere

Missed the deadline and quoted almost twice as high as initially communicated. I now start counting to ten and later write a nuanced review. In the meantime, the competitor can still deliver on time, but at an emergency rate. Expensive bet to rely on Drukwerkdeal.

Good and nice team of telephone operators, but no decisiveness. As a result, being kept on the line and missing the deadline. (I'll get back to it, cry first ;-))

We have ordered birth announcements at Drukwerkdeal, on the advice of a friend of ours (partly due to the competitive prices). Unfortunately, PostNL erased the tickets t.t. of the delivery process, after which Drukwerkdeal et al. has printed and sent again free of charge. In addition, we also received a cuddle rabbit for our daughter today. Superlatives are therefore too short to describe this service, really crazy. Thanks!

Great prices, wonderful quality and a quick and accurate service. After numerous assignments, still a very satisfied customer!

In 14 days it was not possible to deliver 50 good 5-page ring binder books. And we have had enough contact about what I expect. The fact that I have a hard deadline leaves them seemingly cold. Bizarre.

Very nice help with my questions about putting together my banner. Thank you!

Top experience with this club. Well assisted in the ordering process. You usually only discover how good the service is if something goes wrong. In this case the banner was delivered without rings, but printed in perfect quality. Immediately printed and sent a new banner directly by Drukwerkdeal! Ordered business cards before and they succeeded very well.

The products of Drukwerkdeal are of good quality. The prices for the products are great. The personal service is excellent!

For 5 years I have been ordering almost every month for hundreds of euros from this printer, but recently they have been difficult to reach, it could be due to corona, but a proactive attitude is also possible. There are bugs in the site and, after you have submitted files well in advance, they reject files one day before delivery, so you miss deadlines. Apparently this is my problem. The project (intended for children) is partly in the water, but print deal responds too late to emails or not in the online chat.
It takes a lot of extra time to get things done properly and on time and that's a shame ... they just credit it to the corona.

I want to order 2,000 brochures, I don't get help, I need an order number. No problem at all, but with 2,000 brochures I have to request a quote, I do that, I don't get a quote or advice, it's a shame that this really causes irritation.

Poor customer service. Could not tell me what the card would look like now. Long waiting time (9 minutes)

I had called 25-1 on Thursday to order 2,000 flyers. Unfortunately I was answered unfriendly on the phone twice. With a snap of "You can find that for yourself on the site", I was very disappointed. Not friendly and no explanation. After searching for 1.5 hours on the site, I only called x once. I got a man on the phone saying the same thing again. "Are you looking further on the site?"

Pity. Not a good feeling for me to have my Flyers printed there.

The customer service, including the manager herself, made this business dead. We had to make a large print for an upcoming event. Their website promised us a good price with quick turnaround. We sent our file directly to them via email, as they requested, to confirm everything was ok. After confirmation we placed the order. However the order was not delivered. So we contacted them the next day after we expected the order. Suddenly we started hearing something like "problem with the file, but don't know what", "we don't know about who you spoke before and said it was alright", "we need someone to look at your file", but "we have a backlog". We asked them why they did not contact us for any of those? Nothing.. Instead they asked "what you want us to do?". We answered "to deliver today". Manager "it's not possible". We: "what is possible?" Manager: "we can ask someone to look at you file" We "how long ?" Manager "We don't know, we have a backlog" We "But..." Manager hang up.
They screwed us.

Very poor communication, emails are simply not answered, long queues by phone and no clear answers to questions. Our order was canceled due to the switch from Drukwerkdeal.nl to a new website (already 2 weeks ago), but unfortunately agreements about repayment cannot be fulfilled. If you want smooth and good support with your print work, it is better to work with another party.

Good price.
Deliver what you ordered quickly.

When she heard the disappointment in my voice when they told me that my printed matter (birth announcement card) was delayed one day and would therefore be delivered to friends and family 3 days later. At Drukwerkdeal they put everything into operation and at about 1:00 pm that same day a very friendly courier was on the doorstep with a nice successful and printed card (It's all in recovery) Thanks!

I asked a question about the "Free" delivery via the Chat with Drukwerkdeal because delivery costs are charged anyway.
So it is true that advertised text on the site is not correct and that the stocking is finished.
If you find that strange and indicate that you want to look further, a nonchalant "also good" follows.

Below the Chat:
Welcome to Drukwerkdeal.nl
How can I help you?

15: 14: 49 I: Good afternoon,
At the moment I am making an order, but see that if I order 2 flags there are NO shipping costs and if I order 2 flags plus 4 large format stickers there will be shipping costs. Do I have to order less now?
15: 15: 26MN ****** Print deal: Hi!
It is indeed true that the large format stickers have shipping costs :(
The flags are indeed not
15: 22: 16I: It really says on your site "Our benefits: Free and Blanco delivery"
15: 25: 9MN ****** Printed matter deal: That's right, the vast majority can do that too, just not with the large stickers unfortunately
15: 29: 52 I: Then I'll go shopping elsewhere before I place my order. This naturally applies to the entire order.
15: 32: 49JL ******* Print deal: GOOD afternoon,
Entirely right! If you have any questions, please let me know!
15: 40: 02 Me: All right?

If you work through print shops, know that this process is not the same. Therefore, be well prepared, because the production goes without test pressure, you can not change it after sending it.

Good handling of complaints, friendly helpdesk and wide range of choices.

I had a short deadline, and then I had selected the printer and the product because they indicated that they could deliver on time. Unfortunately, everything went wrong during production, so the brochures were ultimately delivered 3 days late! Actually exactly as you would expect under Murphy's law ...

With a lot of effort and a courier, I was able to get some of the brochures to their destination just in time. After reporting the complaint, I received apologies and the costs were credited. I think that's neat!

A few earlier mistakes, however, Marjolein finally solved this sharply.

Ordered here for the first time, but never again. What a drama. Much longer delivery time and poor quality.

Drukwerkdeal is a very nice company to work with, they treat you seriously, whether you have a small order or a large one, it does not matter you are always treated professionally.
I thank Mr. Game (specialist files) for its help and explanation.

After being loyal to DWD for a long time, we decided today to order our printed matter elsewhere. This week we had placed a large order. The delivery time therefore shifted due to miscommunication. Pity. No effort was made in any way to make it, even though we ordered printed matter for more than 10,000 euros and have already ordered large amounts of printed matter in the past. Then you can expect a little more service, as a loyal customer. Then it is said in a rather casual manner by telephone that "we are not immediately ready to make a new offer". Strange state of affairs.

Ellen, from Drukwerkdeal, helped me a lot with the support when placing an order. The banners are expected to be delivered quickly by using the Express delivery option.

Thank you for the quick service!

Our regular partner in the field of printing for a long time! Always excellent service, if something is wrong then they report this. Top service!

Completely top and super satisfied business cards ordered April 30, would receive my order May 7. But today (May 4) they are already there! Super happy with it!

Good service! Fast, cheap and good quality T-shirt with printing! Save 10 euros by having it done through a print deal!

Revised: Had contact with Heico (CEO) and he indicated that he took the complaint very seriously. Nice to hear that something has been done with it! Unfortunately not yet 100% good experience, but due to the neat solution I can only give a satisfactory.

Drukwerkdeal makes beautiful, high-quality products. I once had a defect and it was resolved perfectly by them. A super price-quality ratio and I find customer service surprisingly good. Usually they record almost immediately and they have a lot of knowledge of the products. I am always helped well and the employees are very friendly. Products are well packed and delivered on time. I am a satisfied customer and definitely recommend printed matter deal!

I am very happy with the printed balloons. They are of good quality and when I was unable to convert the files, Drukwerkdeal offered to do this for me successfully. Five stars!

Recently placed several orders. Some went well, I submitted a complaint about 1 printed product. I would receive a message within 24 hours, but I had not heard anything after a week. After this I contacted myself whereupon I got the email back that people were busy with my order. Which is special, because of course I had already received that alone, I had a complaint about this. Hopefully this will be solved before the year is over.

Great! Dinette was my contact and will call me back to put the finishing touches together. This way I know for sure that I have ordered a nice flyer. Thank you Drukwerkdeal.nl!

We needed new brochures for our new webshop. When we got stuck on the site and called the customer service of DrukwerkDeal, I was ordered from the poor service.

The man and woman we spoke to about the brochure was completely unhappy. We were referred to the site all the time. And I could "find it there". Totally not wanting to help, in short we went to someone else.

TIP: Treat your customers well, and take their questions seriously. Not everyone is in the busy world. Now that we are entering into a partnership with all our customers who have a webshop with folder distribution, you are a poorer customer.

Ordered several times at Drukwerkdeal, we have now ordered 8 banners and brochures and these have been delivered properly as agreed.

Very good service, friendly on the phone (joep) and very good quality. recommended !!

Logo can only be placed on the chest according to their system. I got the shirt inside and the logo is on the rib cage. They say it is well set, apparently not! The shirts are also not of high quality, but gwn pay the main price.

Been ordering here for years. Nice quality for a decent price. You always really get to know a company when something goes wrong. I made a mistake when ordering window stickers. These had accidentally become completely transparent. The white was converted to transparent, although this was (albeit a bit hidden) on the website. After contacting the helpdesk discovered what the error was and this was more than resolved by sending a new product free of charge. Very nice! Thanks.

Yesterday evening at 16:30 ordered a double-sided banner with rings every 30 cm, the next day (today / morning 10:30) contacted by telephone with the question the rings can only be placed in the corners and this was no longer possible. It is a shame that they do not think along with the cloths being delivered on 31-05-2018, strange that they can print cloths on both sides within 210 minutes on both sides, provided with rings, but keep a delivery date of 31-05-2018.

Customer service not flexible at all and thinking along with it by telephone, everything will be done, while the above story contradicts everything.

If a company cannot handle the pressure of delivering to 2 large events, it must take on a 2nd large assignment.
Do not choose what is more important to you and then disappoint 1200 other people.
Honesty works much better for everyone.

Flyers were printed incorrectly can happen. After calling, they would be sent again but will not receive anything. Another 25 minutes on hold will be hung. Ridiculous service.

Unprecedentedly fast. The price is also great. Good quality. Super.

perfect (after) service! and always open and willing to help. Now a free backorder while I ordered wrong! top!

We have two large advertising signs for a funeral for our funeral home, first we are called that they come a day later, which is not as bad as we have them for Sunday, but they have also promised, but after we on the day they have not been delivered I receive an email that they will only arrive on Monday, when I receive a telephone inquiry I get the answer that I can get my money back, but I am without borders, they do not want to do anything about that

, after some reciprocal calls and responses on the internet, we were able to pick up the boards just in time, then had a few conversations and our complaint was taken seriously and still handled nicely

Top service. Order was handled with great care and understanding!

I needed business cards quickly and didn't want to pay too much for them. Ordered 500 business cards (printed on both sides) via Drukwerkdeal on Sunday for 7.25 incl. Shipping costs. They came in on Tuesday. Fast service and the result is as expected. I would definitely return here for print and recommend it to anyone.

Good communication and my shirts have become beautiful!

Yesterday a courier rushed from Deventer to Amsterdam to get a package on time with us. A lot of respect for the super customer service of Drukwerkdeal, many companies can suck in on that. Parfumado stays true to Drukwerkdeal!

Have used them on several occasions. Ordered t-shirts, flyers, postcards, and business cards. All have turned out great and a couple orders arrived ahead of schedule. Used their customer service for my t-shirt order. They responded within the typical Dutch response time. So if you're used to that, no problem. If you're not, be patient, things work a little slower here.

Super good quality and service! I had ordered Wednesday before 3:00 pm at the last minute and received my textile poster as agreed on Friday. Very happy!

Recently had a shirt printed but it was delivered in very poor quality. The shirt still came through everywhere. As if the ink has run out. Then a complaint was filed and this was their way of printing a Slim Fit shirt. Now the quality of the "normal" shirt should be good. However, this one is just as bad. Very dissatisfied with this company. I will never order anything there again ... Hope the rest don't either ...

Good for empty words and agreements that they do not keep

Drukwerkdeal has supplied stickers where the so-called 'registration marks' are simply printed on screen. Customer service with dry eyes tells us that this is normal. I've never seen anything so stupid. I can now order it again and look forward to a 25% discount as an 'allowance'. They thereby admit their own silliness. Not of this time. Ridiculous tent. v

Very bad company,

Communication = bad
printing = bad
refund money = already lasted a week

In short, a bad company presentation folders ordered skewed clothes are very ugly. PS company cards were fine!

2 banners ordered for photo shoot. Because we needed them quickly ordered under express delivery. You pay more for that. After an email from Drukwerdeal with the message that they will be shipped with them later. They would do something about it and message me. Heard nothing more.
Not fulfilling time is 1, paying more is 2, and not giving feedback is 3.3 strokes and out. So never again a Print Deal for us.

This weekend I uploaded the wrong file, luckily I saw it quickly. But the website did not allow me to edit it. No chat was available, phone was closed. So I quickly sent an email. I receive an email back on Monday morning just before 9:00 am that the order has already been printed and that I can whistle for my money. What do you mean "100% satisfied" ?? I sent an email back with my dismay, then I quickly received an email back saying that she would like to post a reprint out of courtesy. That's fine of course! Tip for the next time: do that immediately. Then I would have been a very satisfied customer!

10,000 incorrectly cut flyers delivered. They therefore wanted to give me a 10% discount. Ridiculous. We will never order here again.

Top! Very happy with print deal!
And if something is not 100%, it will be solved immediately!

Already 4 months busy ordering printed tape ... In the end the order was canceled, because the customer service does not help me either.

Do not keep appointments. 3300 flyers not distributed in the agreed environment. They were very hard on the complaint and one time they say it's their fault spreading in other weeks and they made a mistake. then nothing will be done because you have bad luck.

well well well. that's good to hear.

Hoodies are very poorly printed. Hugely poor quality. Not expected for that price. Delivery was also days late.

quality just fine, fast delivery, customer service is friendly.

Excellent service, we ordered printing here for the first time and was simply delivered quickly for a good price. Some email back and forth with customer service, but we are friendly and quickly helped.

Good and fast service. Have been ordering for a number of years via a printed deal.