After being loyal to DWD for a long time, we decid...

After being loyal to DWD for a long time, we decided today to order our printed matter elsewhere. This week we had placed a large order. The delivery time therefore shifted due to miscommunication. Pity. No effort was made in any way to make it, even though we ordered printed matter for more than 10,000 euros and have already ordered large amounts of printed matter in the past. Then you can expect a little more service, as a loyal customer. Then it is said in a rather casual manner by telephone that "we are not immediately ready to make a new offer". Strange state of affairs.