For 5 years I have been ordering almost every mont...

For 5 years I have been ordering almost every month for hundreds of euros from this printer, but recently they have been difficult to reach, it could be due to corona, but a proactive attitude is also possible. There are bugs in the site and, after you have submitted files well in advance, they reject files one day before delivery, so you miss deadlines. Apparently this is my problem. The project (intended for children) is partly in the water, but print deal responds too late to emails or not in the online chat.
It takes a lot of extra time to get things done properly and on time and that's a shame ... they just credit it to the corona.