DPD Review

Package was simply parked at the wrong house number. Tracked the delivery on the app. Waited eagerly when it was still 2 houses away and whoosh the app showed "Your package was successfully delivered". Although I am standing at the window facing the street and there is / was no DPD vehicle in sight. Then I went looking for it myself and a couple of houses away my package is on my doorstep. Bad this parcel service.

It stands and falls with the individual driver, but overall DPD has recently become faster and more reliable, the live tracking is now much more reliable here with us +/- 5 minutes. or stops, so everything is in an absolutely good range. We have had a super friendly delivery person here for months - always a smile and a friendly word - hence 5 out of 5 stars

I've been waiting for my packages for days. Track the shipment using DPD Mails. But to no avail. Instead of the shipment being delivered at the informed delivery time, only one e-mail comes again, your shipment has been delivered. But when? But where? The bell did NOT ring. Despite repeated complaints and information that I am 80% severely disabled and unable to search for my package. Because according to the delivery note, my package was delivered to my address at Alltoura. They don't exist here. I already had the same problem in March. What do you think DPD actually? There are very clear rules for courier delivery. Against which is violated here in several ways. If you complain and complain, you have to pay extra money. Why complain if it doesn't matter anyway and continues to ignore ???? Only a real damper from the Federal Network Agency and termination without notice will help here. Well, in the end this rating doesn't matter anyway, because it won't be read anyway, but even if it does, nothing changes anyway. .... I would not like to give a star, but unfortunately it is not possible. You can already see that the evaluation is manipulated from the outset. So DPD just continue with your lousy tour. The last question: where are my deliveries? Where only ???

My package arrived, but there was the possibility to choose a delivery date. I also did that because I am working, but unfortunately it did not bring me anything because it did not arrive on the date mentioned. What use is it to me if I can choose a delivery date ???

Delivery has been tracked since 10 a.m. and the time of expected delivery has been constantly changed by hours. In addition, the delivery point was the carport and the deliverer simply put it in front of the fence on the streets. That is not how it works..
If nobody had gone straight away everyone could have taken the package with them.

Terrible .... The package ordered via Amazon was not delivered.
1 day allegedly no one was found, we were at home and waiting!
2nd day it said the address could not be found! The package goes back to the sender!

Then I called Amazon and they clarified it with DPD and the next day it was finally delivered. Funny, if the drivers don't want their job, they should work somewhere else.
All this stress, for a small package, has never happened to me to such an extent with other package services.

Unfortunately you have to give a star!

Why don't you get it on the line to deliver packages properly?!? FINALLY SCHOOLS YOUR DELIVER! Or leave the field to the competition.
Again, I didn't ring the bell. Again, the package was simply parked in front of the house (in the rain) without any information.
But ... at least this time there is no fictitious name in the delivery notification as is usual.
The very friendly lady receives the only star given here from the customer service telephone.

Works best of all parcel deliverers. The drivers were always very friendly.

This delivery service is simply a disaster. Several times parcels were simply left in the hallway - without a notification card, just mail info on the Internet. And there it is claimed that the package was delivered to the recipient. I have to give a star - but I don't want to.

Nobody came to deliver the item for which I was waiting at home with live tracking on. later on I found that the reason for not delivering on that day was stated as the recipient was not at home which was totally incorrect.

Even in times of Covid, deliverers should be able to design the simplest and most responsible transfer of consignments. According to the notification on a card, this certainly does not include ... - "The package was handed over to neighbors (without a name) and the package is in the doorway next door".

Delivery on point according to the previous email time slot, delivery person top, handed me the package with a good mood and a smile up to the top floor in my hands * both thumbs up *

I find better and faster than DHL.
The good thing here is that you can understand where the driver is and how many stops and times he still needs until he is with me.

Package already arrived at my place and the driver was very nice.
The package itself leaves a lot to be desired, because the package was completely broken.
Otherwise it was great

The guy delivering the package, left it downstairs instead of bringing it to the 1st floor. I am pretty sure this happened, because it was 28kg (62 pounds). Had to go downstairs and carry it myself.

Again and again parcels are simply parked on the doorstep without a signature by the countless different drivers who seem to change every few weeks, even though no parking permit has been expressly granted. Every time I complain but nothing ever changes. Several packages have already gone. I don't know if they were actually delivered or if the driver kept it directly. It's just not acceptable.

Although the neighbor gave the storage location or address, the deliverer simply threw the package over the garden fence. Here it was visible to strangers for half the day and could have been stolen at any time. If it had rained it would have softened and the contents destroyed. So I ask myself, why do I give a storage location if no sow adheres to it. Never again DPD!

Very quick and spot on!
Again and again!
Thanks real and DPD

The package was delivered quickly. The messenger put down the package as requested and even rang the bell so I know he was there.
Honor.

The package was deposited reliably in the right place in the parking permit.

Parcel was simply put in front of the front door without a parking permit! Cardboard was torn open so it could have been used nicely. You couldn't even complain because the driver just turned it off!
Impossible!

The initial parking permit worked great. A few minutes later I was informed by email. Had concerns about the indication "front door", but was then "behind the front door", i.e. in the interior of the house, which you cannot get into without a key.

Everything worked. And the driver was really nice! DPD has definitely learned something new, which makes me very happy! Keep it up!

Our inbox is generally not found and the items are simply put in a letterbox elsewhere
squashed even though our name isn't there. Exact descriptions in the address and preferred location on the doorstep are ignored, certainly because the drivers don't understand German. You don't get an answer to a complaint on the hotline or someone should come to the clarification, but he never comes by.

every time I order something I have to pick it up myself because you can't do it or something

Very fast and reliable delivery. Thanks to the notification service, I knew early when my package would arrive.

On-time delivery and friendly drivers. The delivery can also be limited in time. TOP!

Very satisfied with the friendly service. The parcel driver rang the bell and handed over the parcel intact, I can only praise it
Thanks and again anytime!

My parcel delivery guy rang the bell and asked in a friendly manner whether he could send the parcel up with the elevator, that was fine with me and therefore no problem! The main thing is to communicate with each other and to be considerate, then there are no problems!
Everything perfect! thank you

Delivery not correct although at home. Simply put in front of the door, ring the bell once and drive away again immediately (no, no parking permit issued). The entrance is directly on a street and freely accessible and visible. Even though I was quickly on the intercom, I had no chance to talk to the driver.

Basically, I think it's totally okay if the package is stored in a reasonably safe place. For us, this includes the balcony. I don't think it's safe to put the package in front of the front door.
You get an email about 1 to 2 hours in advance when the package will be delivered. It's only of limited use to me if I'm not home for half the day. For delivery preferences you have to go into the app if I am properly informed.

You will be notified in advance by email when the package will be delivered (not only the day is given, but a fairly precise time window). It's great too. In the mail you will find a button "Give me the right to park" because of Corona and such ... But I didn't give it! The messenger rings, I open the door and he yells something from "down" ... That's it. I run to the window, no more messenger there I don't know how he could disappear so quickly! The fact was that the package just thundered in front of the door, done! By the way, other parcel service providers handle it in such a way that they put it on the last step, so the minimum distance is also maintained! Take an example! Never again DPD! What would have happened if someone had stolen my package?

Package was ON THE MAILBOX, which is completely visible from the street! Neighborhood delivery was confirmed 1 day in advance, he lives across the street in the next house. Cheek !!

Just scary. Today we received a large package with a high quality device. The deliverer was so cheeky and just threw the package over our gate. This approach is the very last! Apparently no time to deliver adequately. We will report the damage!

Excellent service, now I've used their delivery system three times. Every time I received an e-mail with the 1-hour time window within which the package arrived, so I could easily monitor the deliver and pick up my package without delay. Thank you!

I am enthusiastic. Fast delivery, notification of an exact time window of 1 hour for delivery and the friendly deliverer was also there in this time window. Perfect !!!!!

The live tracking can also be left out.
At first it was 2 stops, then 5 stops and when the car was in front of me 12 stops.

The package was simply put down at the yard gate, behind, but visible to everyone. Delivery more and more terrible.

Not recommendable. According to the cell phone, the parcel was deposited at the storage location at 10:30 a.m. As far as I know, I never agreed on a storage location. I was in the house all morning. No card in the mailbox. And in my garden there was no sign of the parcel.
Thanks DPD.

It was not delivered to where it was registered via email.
What use is this service if it doesn't work out anyway

The worst logistic service ever. The carrier was really rude and declined my request to give me my package. Disgusting

At the beginning, delivery should be two days earlier than ultimately delivered. The requested delivery date was also not kept.
The delivery lady was very friendly.

Parcel carrier did not ring and the parcel was simply handed over to the neighbors. No notification that the package has been delivered. The "Live-Tracking" was only updated 6 hours later and I only found out about where my package was.

Apparently the package was delivered to me anyway, so it is in the shipment information. There is no information in the mailbox where the package was delivered. Was it given to an acceptance point or to the neighbor? Let's see if I can find it anywhere. That cannot be in the sense of a parcel service

According to the mail delivered to my home even though I was not there !? Card found in the mailbox with tangled letters and numbers and after a long research in the neighborhood the delivery was found there. Can't you communicate this information clearly DPD? The deliverers are always a disaster with you !!

Parcel is handed over to neighbors without ringing the bell. In addition, no message was left with us, only met neighbors by accident. Before that, I had given my online consent that the hallway would be ok as a storage location, so that contactless transfer was possible. As a remark, please ring the bell, added. Everything went wrong and I was lucky to have honest neighbors.

Messenger always poses! Do not leave your parcel in the agreed place (carport) but behind the electric entrance gate that is blocked. After all, he saves himself going 20 meters. E-mails to DPD and notes at the gate don't help either. Some do not want to read, others cannot read.

I was home, no one tried to deliver to me. The tracking is unclear and my box is lost. Horrible service. I did not authorize leaving my item with a stranger!

The only reason I'm giving one star is that the delivery person almost never actually rings the bell to deliver the package to us. Even if it's to the 1st floor and it's a small package. They automatically leave it in the store downstairs, even if someone is home, so they don't need to deliver the packages one by one.
Not sure if it's due to time pressure and workload or simply they're just lazy.
Please do something the improve the service.
Otherwise I'm package totally satisfied as it was delivered super fast and online tracking works really good, too.

Delivery always fits even when I'm not at home ... just perfect

Place of delivery Leipzig - punctual delivery (announced via email beforehand with the time and day, the delivery history can even be seen on the Internet even with a route) and very friendly courier. First class service!

I saved in the app where the package should be placed, worked great, hope it always works so well now

The package was put in the elevator without giving notice, without a name, etc. If I hadn't gone to the mailbox an hour later, someone else would have been happy about the paid package ... Unbelievable !!!!

The package from DPD was not handed over to me. I had tried to contact a service hotline after hanging in the queue for half an hour I hung up. The deliverer left the package somewhere, which is absolutely unreasonable. Customer service is very small at DPD and is a smooth 6 for me. If I could I would give zero stars.

Parcels simply thrown into the garden even though someone was at home. Parcels damaged. I recently ordered a tablet that was lying in the rain. I will soon only buy online where no DPD delivers.

It's a shame that not 0 stars.
It was just put in front of our door instead of in the garage as stated.
Just because you're too lazy to take a few steps.
Fortunately, nobody took it with them.

The second time that our package was not deposited at the agreed location.
Soon there will be no permit because it won't do anything anyway

Thank you for your reliable delivery!
I experience friendly employees, very helpful delivery information ... for years!

Parcel carrier didn't even ring the bell, maybe it's because I live on the 4th floor.
Service is something else

I hate DPD! no package has never been brought home. Every time I have to pick it up from a pickup point. Disgusting !

Delivered faster than stated in the time. Goods were placed at the agreed storage location.

The worst delivery I've ever seen in Munich. They have never delivered packages without problems. They mark packages in their system as delivered despite they are not delivered.

Nice delivery man. As announced by email, quickly and on time. Thank you DPD.

I ordered a set from Lego the corners were completely dented wanted to collect the set but unfortunately this is not possible now

Only problems with dpd every time I would like to give zero stars I neither confirmed the parking location or anything else and the package is simply parked in front of the front door and the driver disappears what someone would have taken my package.

There is a mail package
but there is nothing
Addendum: Well the neighbor has it in his mailbox, reading names would be helpful

the DPD driver refused to carry the 400 gram package to the second floor .... I should come down please ... and put it on the front door
Accept. He didn't want to climb stairs.

Thanks DPD

Package delivered at the parcelshop but it was opened by the owner of the parcelshop!

So far I have had very good experiences with DPD. The deposit at the agreed location is also flawless.

nicht zugestellt und ne email raus es ist zugestellt ha ha ha

They did noz delivery it to the house even when i am home waiting.

Always very friendly, punctual and reliable, great keep it up.

Via a message via the tracking number 01358909224983, I received the message from DPD that the shipment would have been delivered on 08/14/2020 at 10:47 am.
That's not true!
Although in the apartment at the time in question, no shipment was handed over to us!
The broadcast remains gone; there was also no neighbor who could have accepted the shipment.

2 Paket bis jethe spurlos verschwunden!
Kein Nachweis wo das Paket ist oder abgeholt werden kann !!

Very fast delivery, however the package is damaged several times. So that I can see my product.

The deliverer and dpd do not know their own parcel shop, so my parcel was returned and had to be delivered to the parcel shop ((the same)) a second time and then it didn't work out. They were notified that the parcel is ready for collection but not in the parcel shop and had to go again.

Very, very bad

Simply put the delivery on the stairs in front of the house. Could have been gone.

Get the exact time sent via email. Excellent!
Thank you :)

Incomprehensible!!! A DPD delivery agent claims that he handed me a package an hour ago. That is a lie!

I was at home and could follow the delivery car online. I was even downstairs, but there was no delivery vehicle! In the house where I live, from 10 a.m. there is a service person who was also prepared for the upcoming delivery, but she also did not even see a DPD delivery agent, let alone accepted anything. So: lying perfectly !!! What's going on at DPD ???

DPD deliverer:
I have successfully delivered your package.
Where: HOFMANN
When: May 16, 2020, 10:52 a.m.

After I got the name of the supplier DPD, I was skeptical due to negative experiences. However, today everything went well. Had already seen the DPD car when it was approaching, the goods would be handed over to me personally.

I have given the exact location in the house. However, the package was parked in the EC hallway even though there were humble renovations. Accordingly, there was a lot of construction waste in the hallway that should be picked up. Fortunately, I got home early and was able to save the package. If it had been thrown away, I would not have been reimbursed because, with the consent that the package may be parked, I have to take responsibility for it. In this case, the parcel carrier should place the pact where I specified it

In my city the parcel carrier doesn't ring and simply places the parcel in front of the stairwell. Fortunately, nothing was stolen.

great flower shop & super parcel shop & gracious service

is it even better? hardly likely

Why do I issue a parking permit when the package has been parked in front of the front door again, visible from the street.
Wouldn't bother me if it were things where you could handle the theft but not with packages from Engelbert Strauss or like last time my 19 inch summer tires from Dunlop.
It s not like that !!!

My (expensive) packages were simply parked in front of the garage in the rain, even though I had been waiting for DPD at home all day. Even though there was no parking permit ...

The first time such a delivery is bad from DPD, or rather does not deliver at all

Nice that DPD has an app, but if everything doesn't work as it should, please improve it or simply improve the communication

Delivery is not possible. Despite the parking permit, the goods were not in the agreed place but in the middle of the front door. Accessible to everyone. The package completely destroyed, the goods in it logically too. Can only advise anyone to have DPD delivered without being on site.

Your last but one place in package delivery and service, last place goes to hermes.
Rejoice, you are not the worst