Doubletree Metropolitan Hotel

Doubletree Metropolitan Hotel Reviews

Reviews 2006
3.6
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Reviews 2006 Page 7 of 21
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Stayed at the Doubletree at 51st and Lexington. It...

Stayed at the Doubletree at 51st and Lexington. It was very nice, although not super modern. Bathroom was updated and beds were moderately comfortable. Pillows were too big for me though. The location is great for seeing most of the sights in Manhattan, and a pretty good central spot in general. Very nice that it's on the corner of a subway stop. The service staff was friendly and responsive. I would stay there again.

The location is great, but that's about it.

The location is great, but that's about it.
We were able to pick our room online and said we would be there at 3:00. Come to check in about 4:00 and the room isn't ready because it's an airline room (which nobody told us) Front desk claimed they would call us when it was ready, and nobody ever did. The rooms are very small. Bathroom door would not close either. Breakfast was lackluster as well.

Really comfortable hotel. Very central location. C...

Really comfortable hotel. Very central location. Clean. Very professional staff. The only flaw is under the meter and during the night you can hear the metro pass, it seems they are carts and it is difficult to sleep

The aesthetics of the hotel and the room design wa...

The aesthetics of the hotel and the room design was OK. However, it was mid-fall so they didn't have the heat or air on - but that also means no fan to circulate the air. It was humid and stale in the room the whole time was there.

Great check in experience - the staff couldn't hav...

Great check in experience - the staff couldn't have been nicer. (The welcome cookie was a nice touch) Room tired but very clean and lovely comfortable beds - was a bit shocked to discover no kettle but one arrived eventually. Fantastic location right in the middle of Manhattan perfect for all the main attractions. Would definitely stay again

Pros:

Pros:

1--good location

2-- clean

3--no bed bugs

Cons:

1--rude staff

2--small rooms

3--lock up your valuables, even your old fake Chanel bag (I locked all my jewelry in the safe but figured that my fake Chanel would be safe on a shelf in the closet, wrong!)

4--if your are Hilton Honors, do not expect any special treatment

Currently staying in the hotel and it is 5 til mid...

Currently staying in the hotel and it is 5 til midnight and it is insanely loud. I plan on leaving and going elsewhere even though I do not know how that will work because it is impossible to sleep in this climate. Terrible -- and I usually LOVE DoubleTrees but this was saddening and terrible

Obnoxious Hilton club member pressure upon check i...

Obnoxious Hilton club member pressure upon check in. Small, dirty room with paint peeling from humidity. Hair stuck to wall of bathroom. I've stayed at cleaner motels off the interstate in nowheresville North Carolina. Maintenance was very prompt however when we got back from a long walking tour to an un air-conditioned room. Burt, the magical maintenance man, fixed it right away. From call to cold ac was less than 5 mins. Thus, the additional star.

Seriously, nothing worse than coming back to a dirty, humid, tiny room in a "4 star" hotel...

Dirty

Stayed here few nights ago, thinking about going b...

Stayed here few nights ago, thinking about going back. My time was memorable as to what i do when i was there, but what stand out was this little kid keep repeating how horrible the hotel was when we was in the elevator. He complained how tiny the hotel was and they needed more space. To be honest i was getting a little bit annoyed and was so happy to reach my floor. I know he was just being a kid. However, loving this place, its in the heart of the city and they managed the space well. I have no problem with the rooms or space, i think they used the space in such a crowded city perfectly and managed to pull off comfort and comfortable bed for a peaceful nights rest. Oh, my room was dusty but to be honest wasn't troubled by it, since i just appear without a reservation. Thank you for the opportunity to stay here.

The room I stayed in was small and caused some inc...

The room I stayed in was small and caused some inconvenience, but the hotel has bigger rooms. There is no view, there are many buildings around. The location is excellent. It compensates for any other disadvantage.

The hotel is conveniently located. There are two m...

The hotel is conveniently located. There are two metro station very nearby. The grand central is on a walking distance. The rooms itself are not so premium and felt overpriced. They do not provide even a microwave oven or coffee maker. I can't remember the last time I stayed in a hotel which did not provide a coffee maker. The buffet breakfast too is nothing premium.

The place is nice but the rooms are small. We wer...

The place is nice but the rooms are small. We were in a double bedroom and that's about it. No small amenities like a coffeemaker or a small toothpaste if you happen to forget and bring one. I'm not sure if there's an icemaker on our floor, but my friend went all the way ground floor and ask for ice from the bar.

Great location close to wonderful restaurants and ...

Great location close to wonderful restaurants and shopping. Staff is very friendly and helpful. Room and hotel is clean and welcoming. Only issue was the room was very hot with no option to turn the air on because they had not switched the unit to air due to the time of year. Only saving Grace was being able to open a window!

We are longtime Diamond Members and have upcoming ...

We are longtime Diamond Members and have upcoming reservations for my wife's birthday. This is a special weekend for us and we have reserved a very nice room at a great rate. Several recent reviews are very disturbing and are justifiably causing us concern. We do not want to ruin our extended weekend with a problematic stay. We stay exclusively at Hilton family properties and have high expectations based on the brand level of service and accommodations. Please leave a note here and assure us of your commitment to the Hilton high standards we have come to expect. Our cancellation deadline is approaching and we would like to hear from you at your earliest convenient moment. Thank you so very much in advance for your understanding. We look forward to your reply.

Got to the hotel late and the first room they gave...

Got to the hotel late and the first room they gave me smelled like wet laundry. Turns out the bedding was still wet and the carpet was moist. Karen at the front desk was very helpful and got me into another room once I made her aware. The second room was ok for a 4-star hotel but the location was prime.

nice

The cookie on arrival is really the little extra o...

The cookie on arrival is really the little extra of the hotel, the rooms are quite simple.
Lots of traces of humidity in the bathroom (peeling paint ..).
The bedroom doors slam when they close and the lack of soundproofing made me wake up several times with a start ...
Not my best experience.

Dump.

Nice

Basic, not fancy, clean room. No fridge, only pl...

Basic, not fancy, clean room. No fridge, only plugs to charge your devices on one side of the bed. Bed moderately comfortable. Furniture/decor has cheap feel to it. Night stand was missing veneer off half the front. Overall would possibly stay there again if their parking garage was not terrible. When they park your car, they ask what time you'll be leaving. We stated 11am. Upon check out at 11am, our bill had parking listed, so we figured we were all set. Upon getting to the cashier, we were rudely told the hotel had to stamp the claim cheque, and then afterwards, when they were "getting our car" it took them 35 minutes. In total 45 minutes. Others who came to get their car after us had their cars before us, attendants were just standing around, and it seemed very unorganized. We had a reservation for valentine's day brunch at 1145 and ended up missing it and not being able to go because of the parking garage. Very disappointed. For 43 dollars per day, I expect my car to be ready to go when I tell you, esp if you ask me.

Not worth the price. No wifi, no mini fridge, skim...

Not worth the price. No wifi, no mini fridge, skimping on toiletries and not even shower caps. If you want them to hold your luggage after checking out it's a dollar to hand over and a dollar to collect per luggage.

Poor lighting in the room. Ac ran non-stop just to...

Poor lighting in the room. Ac ran non-stop just to maintain about 73F, in May when it was about that temperature outside. A few outlets in room didn't work. Good location though for an OK price.

Great buffet breakfast,even the coffee tasted good...

Great buffet breakfast,even the coffee tasted good, but Manhattan prices. Courteous and efficient service they waste no.time and are NY friendly. Room is modern, a little Spartan, functional and spacious for NYC. Nice place to stay I will come back.

Location of the hotel was outstanding. Rooms were ...

Location of the hotel was outstanding. Rooms were well cleaned. Bathroom was nice with good lighting. There was no fridge and HDMI ports were hard to reach on the TV. Overall very good.

Great

I went for a seminar in the lobby of the hotel. Th...

I went for a seminar in the lobby of the hotel. The lobby smelled great, but no one could tell me what the management pumps into the vents. Still, it made the hustle and bustle of the lobby waiting area, gift store and bar that much more pleasant.

Love the warm cookie they give you upon check-in! ...

Love the warm cookie they give you upon check-in! This place fits the bill. It's friendly, quick check-in, quiet, clean, comfortable rooms and close to everything. The fitness center is adequate as well.

Standard Hotel Downtown New York

Standard Hotel Downtown New York
The hotel in general, specially the rooms are now a bit dated, needs an urgent upgrade!
Staff is friendly!
Breakfast is quite expensive since the local tip makes the final bill quite steep!

Ouch. Friday night was incredibly noisy. Party i...

Ouch. Friday night was incredibly noisy. Party in the room next door through very thin walls. Banging on our door. Calls to front desk at midnight, 2:30am, and 3am got action at 3am. On checking out, the front desk offered nothing but "sorry about that".

Nice

Ok

Great

Doubletree Metropolitan Hotel

Doubletree Metropolitan Hotel

3.6