Although the hotel is clean, the price does not compensate with the service compared to other hotels that give breakfast for a lower price. They do not even put bottled water. It does not have an oven or coffee maker. It does not have parking.
Hotel was quite nice however rooms were a little dated. We requested two rooms to be interconnecting when we booked 6 months or more in advance and were told upon our arrival that they weren't available. A little disappointing but our stay however was comfortable and the location was great with a fantastic Urban Space across the road which offered many options for dinner. We enjoyed the complimentary cookies from the Hilton Double Tree reception every morning to get us started.
Decent but relatively small room with queen bed. Asked for extra bed which was delivered promptly. Took the whole entrance as well as the access to the bathroom but surprisingly comfy. For the price we paid it was good. Quiet, clean, visibly renovated.
hotel was convenient and had a modern look/feel.
however, the walls are paper thin and could hear the neighbors talking & TV blasting. called the front desk to tell them to turn it down at 3AM, but nothing happened. ended up having to pound on the door several times throughout my week stay to tell them to be quiet.
Scheduled a late reservation over the phone, and once I arrived to the hotel the front dest could not find my reservation. After 15 minutes of confusion they finally said they had a room available for me. But the front desk told me the complete opposite of what I was told over the phone when making the reservation which became a total inconvenience. The staff was very dismissive, and to top everything off I never received a receipt or my Hilton Honors points. I had to call the hotel and ask again for my receipt to be emailed to me as well as Hilton Honors to update my points. As a Hilton Honors member this was my worst Hilton stay I ever experienced.
Good hotel, lacking tea/coffee facilities and a fridge.
A nice hotel in downtown Manhattan. Metro very close. Convenient to move in the various areas of the metropolis.
The location was perfect. The rooms were nice and spacious and the bed was comfortable. We had an issue with our shower around 1am, and the hotel was able to accommodate us by providing us with a new room. Despite this mishap the overall stay was pleasant.
Had a reservation here for four nights. Really great location and easy to get to all the major landmarks of New York.
Always long waiting lines in front of the lobby. Cheap quality hotel
Needs to be refurbished, and they charge for internet when most Hiltons are free if you have Hilton honors.
Probably the least friendly staff out of my stays in NY so far. No fridge or microwave in the room. Showerhead was covered with build-up. Definitely time for TV upgrades at this property.
Cookies were great rooms were perfect and overall great service
The location is great. Right next to the metro and only about a 15-20 minute walk away from Broadway and Times Square. 4/5 stars because the hotel is a little outdated and could use a facelift. Other than that, a very pleasant stay.
Great service and atmosphere. Great meal during restaurant week!
Lovely stay at the Double Tree! The staff was friendly, the cookies were tasty. Only downfall - no air conditioning in the winter time so the rooms get stuffy pretty quickly.
Great location, clean rooms, and a very welcoming staff. Loved the stay!
Great location, within walking distance of a number of attractions. Staff was excellent and the room was very nice.
Very rude front desk person. We checked in just 5 mins before 3pm and she was very rude asking us to wait till 3 pm. There is no drinking water, coffee maker or breakfast. There are much better options around NYC.
Comfortable room, pricy but nice in site bar and restaurant.
Mid market hotel with a good location on Lexington avenue. Good Aircon and windows open also for fresh air. No fridge or tea/coffee machines in the room. Room lighting could be better....no spot lights if reading in bed. Room was clean and tidy. Bed was comfortable with four pillows. TV didn't work but I was busy so wasn't that bothered about it.
Great Hotel near many of the usual tourist sites. Easy walking to many places.
This hotel would have received a 1 star but its fantastic location right next to the subway on 51st and Lexington is its saving grace. I stayed in two different rooms. The first one had windows against the back of a building about a few inches away, so there wasn't any view.
I moved to a room with street view and while that was better, the room itself was really worn down. The bottom of the doors were crusty and the paint coming off. Changing the temperature never actually changed the temperature so you have to open the window to cool the room.
The room had no mini fridge, microwave, or electric kettle/coffee maker. They did send small fridge and microwave after requesting, but those were really dirty and old. This is a valid complaint since I've stated at the Lexington and Marriott for similar rates close by and they didn't have any of these problems.
Room service was almost non existent and they usually needed 2 or 3 phone calls to fulfill a request because they kept forgetting or staff had other duties to attend to.
Otherwise, hotel's in a fantastic location.
Hotel was cheap for a Friday. Check in was quick and easy. Room was kinda small but I expected it for NYC. Overall not bad for the money.
Great place to stay in Manhattan, a lot of dinning options close by.
Overpriced, my bathroom had pretty bad water damage
Only on the east Coast can you so badly not get what you pay for. Worst Doubletree stay ever.
Very accommodating and I was with the best company ever...
Location is good, right next to the subway station, roon is ok.
The lobby, dining area, and bar were all clean and well maintained. Staff was friendly and helpful. Our room, not so much. But it s the City, all you really need your room for is a place to catch some zzzzs.
The rooms are very run down. Will look elsewhere next time.
Great location with great staff and clean spacious rooms
Worst place...lobby is full of people waiting to check in....seems to me they only have 1 house keeper...rooms are not ready.
Great location, clean, comfortable, and reasonably priced for its location.
Clean, but took forever for extra pillows and blankets.
Rooms are decently clean but it's definitely an older hotel. WiFi is only free in the lobby - cost $15 in room which is ridiculous. t's about a 10 min walk from times square so it's a pretty decent location for the price. They will hold your luggage with the bellhop for $2 per bag if you arrive too early to check in.
Bonus: Gorcery and Walgreens near by if you need water, snacks, or toiletries. Close proximity to Subway. About a 6 min walk from St Patrick's cathedral.
No good restaurants nearby.
Not too far from everything, but not in the heart, just about enough walking distance from everything. And to have a nice big room in downtiwn NYC was great! Would definitely stay here again. Staff were amazing.
Give you a welcome cookie (not that great -- but it depends on your palet) First time in new york, my boyfriend and i pick a hilton. I'm a HHonors, i love hilton, it's never let me down. First lady was kinda nice, kinda rude. Second lady was HELLA rude how does she still work there, third lady was amazing. You pay for them to hold your bags if you want to walk around before your room is ready (a dollar each luggage) oh btw, you have to pay to get it back too. NEVER have i seen that and i've been to A LOOOOT of hotels ALL over. Room was nicely sized. bathroom door so close to toilet you have to go in first and go behind the door (it's a mission) but again great. the walls are HELLA thin, mainly in the bathroom area. i could be in bed, i'd hear the ones beside me flushing the toilet ... house keeping talks WAAY too loud and the doors shut EXTREMELY loud!! The ice machine is in the "laundry storage room" which was HELLA weird but doable .. feel kinda unsafe in there. I know this sounds like a lot of complaints but we would still stay here a million times over. Also the heater/AC worked .. which is always a hit or miss with hotels so ... great!
Bed was mediocre and so was the service. The room was a good size. The cleaning staff could have done a little bit better at cleaning the room since there was trash left in between my night stand and bed. Location is good and you get free cookies from the front desk.
We felt so welcomed in this beautiful hotel. Everyone was exceptionally polite, rooms were clean, bed was comfy, bar was relaxing, and we were very happy with our stay!
The staff helped my elderly father and were genuinely happy to look after him.
The staff was so wonderful!! They were friendly and helpful.
Rooms smell like urine. Wall and door paint are peeling. Mold in showers. Friendly staff. Over priced breakfast. Don't waste your money at this location. Management is poor and can't accommodate any requests. Several people are complaining about check in process and room cleanliness. I will not return to this location and don't recommend this hotel.
Attended a Daymon John seminar here. Trendy hotel. Courteous staff.
Unorganized staff I got different story. Did not get my Hilton honors points. As Hilton gold honors got Free breakfast in every Hilton hotel except on this hotel.
The room was dirty and the bathroom smelled like it had never been cleaned before. The doors were coming apart and the bed was miserably uncomfortable.
One of my favorite hotels in NYC. Very centrally located to all the tourist attractions. The rooms are clean and well appointed. The staff is friendly and helpful. The warm cookies at night is a nice touch.
Horrible experience with the staff. Unable to complete the most basic tasks without resistance every step of the way. Cannot EVER recommend this place. I would not send my worst enemies to the DoubleTree. One star.
Great location. The rooms are small, just enough to fit the beds and dresser. Easy check in and out.
Needs work. Peeling everywhere. Put me in a handicapped room although I checked in online and chose my room. Switched rooms a day later. Door slamming is a thing at DT. All chipped and cracked. You get what you pay for, although its part of the Hilton brand.
Great hotel! It is located in a central location and right near subway tunnel. The rooms are nice along with the amenities! Will plan to stay here again in the future!
The first night we heard what sounded like furniture being moved with clunking and banging. We asked for a new room but they were full. The second night it was worse. We called down and they told us engineering would take a look. No luck sleeping on this trip.. plus it wasnt a regular queen bed. Have you ever heard of such a thing??? Smaller that a queen just a bit bigger than a full! When I asked, they explained it's a western queen!
It's in NYC, in a fairly desirable area. That's what it has going for it. Room was small, but not too dirty. Bathroom was a wreck, but it had a working toilet and shower. Some staff was nice, other could careless about their jobs or why anyone was here.
1st of all fyi hidden fee u will get charged an additional 100$ on top of what u already payed for a workout room u might or might not use. Ow and is 15 dollars a day for wifi in ur room. Also rooms are kind of janky. But they are clean and comfy and decent amount of space. But also tv loses signal not sure why but every 5 sec it would go out. Ow and u can here everything in the hall and outside so nooo sound proofing at all it seems and nothing i can turn on to dim it sadly. Anyway best thing about it is the ability to walk everywhere.
Pretty good value and room size. Even upgraded my 92 dollar room to a king suite free of charge and I booked it for the whole weekend
The room is good, but there is only internet in the lobby. Great Location
Hotel,beds are soft, food was delicious, good crab cakes and great burgers.
The place is ok. The guy at the front desk laughed at me because I did a couple of questions and then made expressions because I reserved through Expedia (which I have no idea why) the rooms are fine and the location is good. I also needed to get something from my car and they didn t allow me to do it because there is to many cars in the basement. Well located, cheap, clean but with a very disrespectful staff. They should know where their salaries are coming from.
Rooms need major updates and morning front desk staff rude
The location you just can't imagine better!
Staff is very friendly, helpful
Everyone was so helpful and friendly. Rooms were nice comfortable beds.
The place was clean. Although it was cramped, it had everything we needed for our stay. The complimentary warm cookies were also nice touch
Speedy service at the desk checking in and out (even got to check in earlier than my time). Great convenience store and bar service. No one bothered me while I was in the room. Overall great experience.
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