How long does it takes for the service manager to reply to an email? I have been dealing with the service manager Cato since July about a rust spot on my vehicle. I asked him about the Platinum Shield protection plan that was purchased and I have been waiting since November for a reply. Personally that's unacceptable.
Clearly the dealership and the service team don't appreciate my business and I will be taking my vehicle elsewhere to be serviced.
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My first time at DVN Hyundai and happy to say I ve already recommended this dealership to several friends and family. Jonathan is an amazing sales representative that took his time to make sure I had absolutely everything that I need and was very patient with me and my mother. I am a student that like many other students, was on the search for an affordable and efficient car (not to mention, my very first car) and this seemed almost impossible until I arrived at DVN Hyundai. They shuffled numbers around until we were able to negotiate the perfect price for me that I could not turn down! I am more than satisfied with my overall experience at this dealership. All the staff were so kind, welcoming and most importantly, attentive to our needs.
Bonus, they even surprised me with a huge red bow on top of my new car when I came to pick it up! (A mini photo shoot took place shortly after.) Very sweet and thoughtful.
Just got a Kona from DVN Hyundai recently. Frank made it a very easy and pleasant purchasing experience for me. More than satisfied with my purchase! If you need a car with decent customer service, ask Frank, he'll set you up.
I drove off the lot last week with my 2020 Genesis g70 and I love my car! Trisha was very kind, helpful and knowledgable when it came to the purchase process. There was no pressure to buy the car and she answered all my questions in a professional manner and she was available by phone and email the entire time. Kunal did great with securing financing at a very low rate so thank you for that too. Overall great purchase and I'm very happy with the people at Don Valley North Hyundai, will definitely buy from here again in a couple years.
I bought my first car there last week. The salesman Lillian Chen was very friendly and patient. She worked through every detail of the vehicle I bought. I have a wonderful time with them. Highly recommend!!!!
Recently we purchased 2019 Hyundai Tucson . Amanda really helped us to find our first car within our budget which is really appreciable. She tried her best to make the dealings go smoothly and i appreciate her commitment for the same. Kunal also helped us a lot to get our finance approval and he is a great professional to deal with.
I bought Tucson 2020 Preferred AWD, and the Customer Service guy Allen was amazing even though he was new at the job he really gave me and my friend amazing deal and also I got the discount on winter tires as well. all n all I am very much satisfied with the service.
Excellent customer service. Fayaz helped me to purchase a Santa Fe 2020 and I highly recommend to ask for Fayaz, if you need any service in Hyundai Don Valley North.
Gotta give a huge shout to Don Valley North Hyundai, especially to Spencer Luk, Lillian Chen, and Sam Aboul for reaching out to me and help me to get my 3rd car from Don Valley North Hyundai! They made the whole process fast, easy, and friendly like a walk in the park where I just go in to return the car and go home happy with a new car. It was truly a pleasure to continue to do business with you guys!
I have had nothing but issues with this dealership. For example, on my last visit I had Service 4 in which the brakes were fully serviced. to my dismay, I found out just over a month later that the brakes were completely dry with the potential to seize! Not only that , it was recommended that I pay several hundred on recommended services that I found out that I did not need! I have moved and I am at another dealership that has wonderful service, honesty and great followup. I will never go back to this dealership and do not recommend it to anyone..
Got a very nice response from Damon P offeringto look into this but there is no such email address or person!
We just bought a new vehicle and are very happy with it. Garen turned what is normally a complex and tedious process into a great experience. He was personable, knowledgeable, efficient, and demonstrated excellent customer service. Thank you, Garen!
The stafd gave me lots of options to choose from and did not pressure me at all! I am very pleased with my experience at don valley hyundai and would recommend my friend and family
Had a good experience purchasing a Hyundai Elantra here however the car we got seemed to be a lemon - there was significant grinding noise coming from the wheel within one hour of driving it off the lot. Luckily, the service manager was courteous and helpful. On the other hand, the store manager was not helpful and said that he was doing me a favour to let me use an older Hyundai for a day as they checked out the car.
Updating review in May 2017: Vehicle Armour is absolutely useless, as is the customer service at Hyundai.
One of the most amazing experience of buying one of my first brand new SUV. I was serviced by the most handsome and friendliest salesman George. I have to say I did give him a challenge but from the first day I met him I knew I could trust him and the dealership would take care of me. The whole team was very friendly and helpful and what I liked and respected the most they never pressured me in buying.So I want to thank George and Chris for selling me the most amazing 2013 SUV Santa Fe .....it ROCKS......
I really recommend Don Valley North Hyundai for who desire to buy a very good car from an amazing sales team. They gave me all the support I needed to chose and buy a spectacular car. Thanks for the special attention by Spencer and Steve.
Recently we've bought a Tuscan from Don Valley North Hyundai and the whole experience was great. Garene made sure to do everything to make the experience a great one for me and my wife. He was supportive, patient and helpful, and friendly with a lot of information about all vehicles. He did his best to make sure we were satisfied with our new car, trade value, and our payment plan. He had some great offers for us. We highly recommend Don Valley North Hyundai to everyone who wants to have first-class customer service. Thank you Garene. You did a great job
I got services because of my engine oil leaking few months before. But leaking oil was continued. So I visited again and you said that you fixed everything. But I found you didn't do anything on that agin. This problem was not only once but also I visited same problem many times. So, I was disappointed with your services and I believe my car had damage on engine part because of you guys. If you didn't response within 3 days, I will report Hyundai Canada head office. ( Why should I give you one star I'd like to give you zero star.)
I cannot say enough wonderful things about my experience buying my Genesis G70. Trisha was extremely friendly, always answered my questions no matter what time of day or evening it was. She was with me guiding me all the way. I felt like I was supported from start to finish. I first met Trisha at the car show 2019 and felt comfortable with her right from the start. Although I was looking forward to having my car delivered an unforeseen circumstance prevented that. I was just as happy to go and pick up my car and drive it instantly. I would recommend anyone to go visit DVN Hyundai to buy a car. Go talk to Trisha, she'll take care of you!!
We had a great experience at Don Valley North Hyundai! All the staff were very accommodating and friendly. You can tell the staff really enjoy what they do by the way they treat their customers and it shows. Tigran was very patient when explaining to us the specs on the car we were purchasing and made sure to go through every detail with us. Trisha was also very professional and we felt very satisfied with the whole experience. Keep up the great work Thank you!
Mostly good experience with this location. Shuttle service generally within a reasonable time frame aside from for our appointment today where we were supposedly mistaken for another customer and was left waiting around for a shuttle pick up for more than 2 hours. When we called for update we were told driver is around the corner . Other than that we re happy with this location but maybe pay closer attention to customers names carefully next time.
If you're looking for a knowledgeable and professional sales professional for your next vehicle, I would recommend speaking with Tigran at Don Valley North Hyundai. We worked together and I drove away in a great SUV.
I would return to Tigran for my next car purchase.
Just picked up my 2020 Genesis G70 Prestige. Trisha Lee was the sales person I dealt with who was very professional, took the time to explain the details of the transaction and patiently answered a multitude of questions.
In a world where customer focused 'service' has become lip-service, it is nice to know there are still organisations and individuals (such as Trisha) who love what they do, are engaged and sincere and truly care about providing a positive experience to their clients.
If you are considering looking at this brand (btw - this is my second Genesis), I would highly recommend you reach out to Trisha - you will not be disappointed.
Really great experience at DVN Hyundai and finally got Tucson 2020!! From the first phone call with Harold Jung on the sales team, I had an amazing service. I had all my questions answered as this was my first car shopping experience. Harold was especially helpful with deciding the trim options and was very professional. He is excellent at his job and made the process so much easier. I would highly recommend this location and Harold for anyone considering to purchase Hyundai.
Pathetic after sales experience. The disgusting part is that nobody follows up even if you raise a complaint or dissatisfaction about their service. I had to write an email to Hyundai Canada since there is no response from their end on my complaint. Chose the show room wisely if you want to purchase a Hyundai product. Because the way you should be treated matters. However I should say that their sales team is awesome.
Had a serious intermittent engine problem. The staff was able to find the issue and make the necessary repairs. They kept me informed of progress and even provided a loaner car during the repair period. Very satisfied with the service.
We recently bought INONIQ Hybrid at DVNH from Frank. He was patient enough to answer all questions. The customer service was great! I highly recommend you go find Frank to get a car.
Sean Chang goes above and beyond to make sure your service and experience is nothing less than 5 stars. He was honest and very knowledgeable about any questions I had. The rest of the staff was curtious and friendly. I have recommend DVN to my family and friends. Thanks Sean!
You guys definitely deserve recognition and 5star. Very professional team. Sam in sales department is very helpful guy who does his best for his clients to make them satisfied. I also need to thank Tina manager in financial services who went over every details with care for us to leave the place happy. Appreciate your service.
This is our second car purchase with Don Valley North Hyundai. Spencer our sales man and the manager really helped us out with the price and accommodated all our needs. Really happy with their service.
Purchasing a new vehicle can be overwhelming and daunting, but our sales rep Harold Jung made my car buying experience very easy, painless and enjoyable.
He was very knowledgeable and attentive and answered all my questions honestly and with care.
I'm really happy with my new 2021 elantra!
Highly recommend Don Valley North Hyundai and especially Harold! You're a star
I took my G70 for maintenance and warranty work and Martin in service provided me a great service through out the process and made sure everything goes smoothly.
Sometimes it can get appointments mixed up but they would ensure that the customers get the service they need. Free valet and car washing services are excellent
If you're thinking of buying a Hyundai, there is no better place to spend your hard-earned dollars than at DVNH. Go see Spencer the best Hyundai salesperson in the GTA (in my opinion!). His boss, Douglas and the business manager, Tina, rounded out the amazing team that sold me my new 2021 Hyundai Palisade. Amazing truck and amazing people!!!! Thank you all for another no-complaint experience. Full disclosure: this is my 4th Hyundai bought or leased at DVNH in the past 10 years.
I have been servicing my car here, where I bought, since 2009 for 7 years. I was sad some good service advisors left. But Cato, the service manager, is willing to work with me. I am ignorant because I do not know about car and I have been burnt before by unethical professional. I need someone that I can trust 100% because I do exactly what they say. A lot of time and patience need to be invested to train good people. Hopefully, Cato finds good advisors share his workload. Cato respects seniors, I called him 5 times to ask the same question but he did not get mad. He knows I am getting old and slow; he'd just be patience with me.
I strongly recommend to students. even with bad credit score they will stand for you to get approval. my special thanks to MATTHEW( SALES REPRESENTATIVE) and STEVEN SHIN( FINANCIAL MANAGER). my case is very crucial, initially i didn't get approval. after lot of efforts by STEVEN and MATTHEW got approval. i am very happy , got a good deal, customer service is excellent. trust me i have visited nearly 5 dealerships. these guys are best in every aspect.
I picked up the Kona 2021 yesterday. Harold Jung helped me a lot from car consultation to pickup. I am grateful for Harold's professionalism and it was a great experience. Thanks to his kind consultation and explanation, I was able to contract a car for a reasonable price and the car I needed.
I could've called this dealership as small place with big heart personnel. Recently I bought a vehicle in there, Genesis to be specific, and have found how great sales person there. Some unusual combination of professionalism and high level ethics. There wasn't only sell and buy situation,she understood my needs,met my financial requirements. On the day of delivery,just didn't want to leave the place.
We came to Don Valley North Hyundai and we purchased a car for my dad. We had the pleasure of dealing with Mr. Asmarian who was amazing as a salesperson asking us all the questions to really understand what kind of car we needed, he took us for a test drive showed us all the features and worked hard to get us a really good deal. The best experience we had buying a car by far. Thank you.
I was helped carefully by Lillian in purchasing a car, she demonstrated the car features and helped me throughout the process. I was told to pick the car after a week for thorough detailing before delivery (which i had paid extra for the car protection). At the time of delivery i realized that the alignment which i had mentioned 1 week prior hadn't been done, the speaker had some rattling when the audio plays & the worst part is when i fold my rear seats i see FUNGUS which clearly notes that the car hadn't been cleaned properly. When i dust the seats, i can clearly see the dust coming out like an old couch. It disappoints me that i would have this kind of experience here.
EDIT: Bumping the review by 2 more stars because they took care of whatever went wrong. As long as problems are resolved, I m good with it.
I contacted Don Valley North Hyundai several weeks back on a whim, did not really know much about the Genesis brand or its cars but thought I would at least give them a try as I was looking to purchase a new vehicle. I can honestly say I fell in love with the G70 the moment I took my test drive. My experience with this dealership and specifically Trisha, my Experience Manager was nothing short of amazing from when she initially contacted me to book a Test Drive to the day, I picked up my new car. On more than one occasion Trisha took the time to explain all the features of the car, the pricing options, as well as letting me know what color options were available on the remaining 2020 models. During the entire process, Trisha was very patient, polite and courteous and I never felt as if I were being rushed into making a decision, even though I had let her know I would be test driving a number of other vehicles. On the day I was supposed to pick up my vehicle Trisha let me know that there was a decrease in my lease rate which reduced my payment, a pleasant surprise which I was happy about. She also let me know there was a minor issue with the Tint on one of the windows and she would not let the car be delivered to me with any issues. It was looking like I would have to wait a few days to pick up the car which would have been a major inconvenience, however Trisha worked extremely hard and was able to get the issue fixed so I could pick up my car without any delay. I really appreciated her honesty and helpfulness throughout my purchase experience. If you are looking for a new car you definitely want to check out what Genesis has to offer, and Trisha & Don Valley North Hyundai are the ones you want to work with!
I recently purchased a car here and worked with Kunal from finance and Sam from sales. Both were great to work with, and Sam made the process easy from start to finish. He was informative, patient, and friendly. I would recommend this location!
What a Great place to buy a car and have it serviced. My Girlfriend and I leased two cars from these guys and just went in this week to hand them back as the lease was up. With no pressure Spencer one of the sales agents took us through the process of looking at new models and explained the benefits of purchase vs leasing again. Not only did he take his time to drive us off site to look at the cars that were at their holding site. He never rushed us and answers all our questions with complete honesty!! We all have heard of horror stories of dealerships but I can honestly tell you that these guys are nothing like those stories. From day one Spencer made himself available to us to answer any questions we had as well as took us through the entire dealership to meet the team so that we would know who to talk to about any concerns we might have or for general service. If you are in the market for a new car, go see Spencer at Don Vally North Hyundai. The service you will get will be worth it, when making a big purchase as a car you want someone who is going to take the time to answer all your questions and make you feel good about the whole experience. That s what you get with Spencer!!
The salesman who dealt with my husband and I was Ashkan. He was on point from the start of the sales process. Ashkan is pleasant and knows the product (Hyundai Tucson) inside out. He has excellent interpersonal skills and was indeed extremely helpful. He calls regularly and his aftersales process was exceptional! Hyundai Don Valley North is lucky to have him as an employee and he is a treasure to the organization. Thank you Ashkan. I love my new SUV!!
Easily the best and most relaxed interaction with a salesman among the three car dealerships I had visited. Zaven worked hard to get me the best deal on everything I wanted in a car and more! I got to test drive all the cars I came in to see and Zaven thoroughly explained all the prices and deals on the vehicles I was interested in. Unlike at other dealerships I didn't feel pestered or forced into anything I didn't want. I feel lucky to have had the great staff at Don Valley North Hyundai helping me out with my very first car purchase.
I purchased a Genesis G70 a few weeks back at this dealership and I must say, it was a memorable experience. I particularly have to give a shout out to my Genesis experience manager Trisha Lee. She went above and beyond to make sure I was happy with my purchase. She was extremely prompt and made sure I received the car as soon as possible. The cherry on top of the cake was that she delivered the car to my front door in under 2 weeks, and on my birthday! I'd highly recommend Trisha to anyone who's looking to test drive a Genesis vehicle. Her professionalism and care towards the customer is among the best I've seen.
Update: A couple days after getting my car I found 2 scratches on the gauge cluster. I connected with the service manager Cato Cheung a few days later and he asked me to bring the car into the dealership. His team worked on the car on the spot, and buffed out the scratches to a point where they're barely visible now.
Once again, great service by the entire Genesis team. This would definitely be my go to dealership if I'm in the market for another Genesis, and I would certainly recommend it for anyone else as well.
My worse experience ever. My car air conditioner was not working properly and HAD vibration while I was driving over 100km/h. I took my car to few Auto services and they recommended me to take it to Hyundai dealership because it supposed to More
Bought my Ioniq EV from DVN Hyundai last week and the purchasing process was a little rocky to be honest but in the end, I walked away happy. Nash was my salesman and really went the extra mile to make sure that I walked away a happy customer so a big kudos to him. He was very responsive and answered all my emails, texts, calls right away... even when he wasn't working that day. Would I recommend this dealership to my friends? Maybe if they only went through Nash!
Just bought my fourth car (2 sedans and 2 SUV), a 2020 Santa Fe Luxury. Always very friendly and I especially like how efficient the sales rep is and understands my basic requirements. I have been working with Spencer Luk for a decade. I keep returning to this dealer over other ones closer to my home because of the better service and experience.
Don Valley North Hyundai was very approachable and friendly, and both the sales agent Allan Chow and the sales manager Chris Catsanos were very accommodating to my needs and concerns. Initially I had to wait for my car as they ran out of the white colour, but in the end I switched to a red Elantra GT instead and Chris was very reasonable in giving me a better discount because red was not my first choice. I got a very good deal on my trade-in and I'm very satisfied with my purchase. This dealership is quite honest, friendly and they genuinely care about their clients. Overall 5- star performance, and would definitely take friends and family back to the dealership in the future!!
Had a great experience at DVN with the helpful information given by Soung Gon Bae. Really helped learning about the different models that Hyundai offers and what the difference between two models. Went in looking for the Venue and came out with a Tuscon. This was my first time looking for a new car and Soung Gon Bae was there to help me out!
Best customer service all friendly and helpful specially the sells person help me with my car Geran he is professional ,and friendly thank you for your help.
Jay Goldberg and David Tran made the buying experience the best I have ever had purchasing a new vehicle! The no haggle policy was a breath of fresh air. My new Genesis is a top rated, loaded luxury car at a value that no other can come close to matching. I highly recommend anyone looking for a vehicle to deal with Don Valley North...You won't ever regret it! Can't wait for my next purchase.
To be honest, my decision to buy a Genesis was made at the showroom. I highly recommend setting an appointment with David. During the process we had to write-off our car and David supported us throughout.
I have been to many dealerships but this one exceeded my expectations in terms of care, respect and professionalism. They took their time to go over the details step by step, answered all the questions patiently and ensured that I am confident with the car and all the details to follow. Trisha, thank you so much for taking your time in explaining all my questions thoroughly and going over all the details. I really appreciate your follow up calls to ensure that all is well and letting me know that I can reach out to you at any time in case of any questions in future. You truly are awesome. Once again, thank you to Kunal Patel and you for the great service.
I have very friendly and helpful welcome from Sam Chen and product advisor Mr Spencer Luk to make a purchase of a new car successfully. Mr Luk has demonstrated my new car features and controls of the car. I am satisfied all the services they have provided.
The Don Valley North Hyundai location offered great customer service, were knowledgeable about the vehicles and friendly. Our sales associate Run was very helpful and knowledgeable about the cars. He was able to exceed our expectations and made the process of purchase seamless and I would recommend him!
From the moment we walked in the dealership we were greeted immediately and felt very welcomed. Everyone we came across had big smiles and were very polite. Our dealer Harold took his time with us and we never felt rushed to make any decisions. He answered all of our questions in great detail and always explained things to us each step of the way. The entire process was very smooth. We couldn't have asked for anything more.
I have had great experiences with Jonathan Park. He is exceptionally knowledgeable about the vehicles he is selling and he is patient, not pushy. I told him in the begining that I was just looking and not ready to buy "right now" but that I would likely be back within the year and wanted to know exactly what was available so when the time came I could just sign on the dotted line. He was very respectful and still treated me with more attention that I have received at other dealerships in the Toronto area.
Made my first purchase there with Garene and the experience was great. Professional service, helpful, not pushy and gave us options along the way. Got a good deal and will probably be returning for our second vehicle for the family.
It is with great pleasure to leave my second 5 star review for this dealership, my first being for the honest sales team that helped me with my vehicle purchase, and now my new review for their body shop. Jason and Victoria really took everything to the next level with customer service. The hard working people at this dealership really put all other dealerships to shame. Amazing people, with amazing personalities you d want to be friends with.
The positive vibe and the honesty of their staff is truly appreciated and rare.
As a super satisfied Don Valley North Hyundai customer, a massive thanks to all the staff.
I can not say enough great accolades about Trisha Lee who I was fortunate enough to have as my Sales Rep. Her knowledge, professionalism and honesty will keep me going back for a new vehicle again and again. I highly recommend contacting Trisha when in need of their services.
Had my second maintenance service there and the whole process was great, easy online booking, friendly staff on site and on the shuttle, which was very helpful.
I have always had great experiences getting my Santa Fe serviced there. My service adviser (Martin) was excellent, really attentive to my needs and worked hard to save me some money where he could. Excellent dealership, excellent service department , highly recommended .
First time to buy Hyundai. Great service. Spencer Luk has assisted all the way. The whole process is super smooth and easy. On December 20, I got my Ioniq and I'm really happy about it. Thanks for Spencer's help.
One of the best car dealership experiences I've had! Harold Jung was so professional, patient and really seemed to have my best interest in mind. Their help and service was was more than what I expected, and I can truly say that I had a wonderful and positive experience with them.
Thank you Harold and the team for an amazing experience. I am so happy with my purchase and the smooth and painless process at the dealership.
Superb service and professional. I purchased my first vehicle at Don Valley North Hyundai from Harold Jung. The process was simple and smooth. He explained thoroughly about what options I have, and what I am paying for. I am happy to have my 2021 Kona. I strongly recommend Harold Jung at this dealership.
My worse experience ever! I had bought a new car and wanted to sell my 2012 Hyundai Sonata Hybrid to this dealer. Dealt with a used car manager by the name of Tegran on July 24th. Offered me $8500 for the car. I thought that was fine and wanted to think about it. Call Tegran twice on the following Saturday, left messages and no call back. Called again on Monday, left message and no call back. Called Tuesday and asked for the receptionist to see if this guy was in. Yes he was, but still no call back. Long and short of the story, I went back a day later to sign the papers over for my car and he goes to look at the car again. Tegran comes back and tells me I have a broken taillight that he did not see when he gave me the $8500 quote. I told him that was there when he saw the car a week earlier but he says he must have overlooked it. Then he tells me that he can only give me $8000 for my car because it will cost him $900 to fix my taillight. Mileage on my 7 year old car is 60,000. I stood listening to him wine and gripe about the price he had quoted, which he agreed to it a week earlier and the car was in the same condition. If in fact he did miss the broken taillight, kind of speaks to how he quoted the price in the first place. Or was he just wanting to find something to get out of the deal. Likely, the latter. A total waste of my time, twice driving 50 kilometers each trip to this dealer. I just purchased a Tesla on line in a matter of 15 minutes and what a fantastic experience. Having to buy or sell a car through a dealer is the most painful process ever. Stay away from this one and by the way, I would never buy another Hyundai; while the price is good at purchase, resale value is the worst. Paid $30,000 in November 2012 and offered this measly amount for a lady driven car with low mileage, 4 new tires and new brakes 6 weeks ago. I maintained the care in top condition. Good luck to anyone buying or selling from this dealer.
Follow-Up Comments (August 7, 2019) I did subsequently receive a followup call from the owner. I rehashed my story and basically, he said 'sorry' but would do nothing to rectify the error made byTergan. He offerred for me to bring in the car (for the 3rd time) and he would see what he could do. After two trips to this dealership, I was not going for a third time without a firm committment. In any event, the good news story for me is that I just sold my car private and received significantly more than the $8500 promised by this dealership. Moral of the story is don't sell a car to a dealer as you will definitely not get the best price and value for your asset.
The service department of this location is 1 star. My experience with the service department is dissatisfying, disappointed, and unimpressed by their false promises. The service manager communication skills is horrendous - I was told that will be provided an update via text or call. But so far, it's has been me asking for update and does not received any response.
I came in on July 15 for service/check the rear/back seat of my Hyundai Santa Fe XL. The string to pull up and down the seat is broken. It took 3 month for the parts to arrived which I wasn't told until Sept 7 that it would arrived on Oct 9. The time between July 15 to Sept 7- I tried numerous time to get an update from the service manager (Martin) but unsuccessful.
Finally the parts arrived and book an appointment on Oct 15 - guess what?! I dropped off my card at 9AM thinking that it would be done by end of day. I received a call from "S", THE SEAT HAS NOT BEEN REPLACED. Apparently there was a part missing. Sean mentioned that he has ordered the missing part and would arrived (Oct 17). Also, I would received a call from Martin on Oct 16 to provide update. Again, I did not received a call from anyone. I waited until Oct 18 to call, Martin is off will be back on Oct 21. I called and texted "M" on Oct 21, no response from my text but when I called, I was told he was off.
Today, I called 3x, 1st call no answer, 2nd call - I was put on hold and the line hanged up; 3rd call - finally I was able to talk to "M". I don't know even he apologized to me with all the confusion. All I remember him telling me is that all the parts we're actually there and it was an oversight from the person replacing the chair. I have booked the appointment again. I'm really hoping that this will be resolved on my next appointment.
This is just unacceptable customer service from a big company like Hyundai.
I hope other customer will have better experience with the service department. I hope my issue will be resolved soon.
NOTE: The "S" and "M" are the service manager/service individual I was dealing with.
What a great experience - Sales staff are very professional and easy to deal with. Everyone involved made the purchase experience very enjoyable for me. I would recommend DVN Hyundai and would purchase from here again.
2nd time to lease my Hyundai Elantra here. Surprised me the financial manager Lilian recognize me at once when I step into the display hall. Wonderful service quality and also very good experiences with sales Spencer.
Picked up our 3rd Santa Fe from Spencer Luk the other day. Spencer as always was very accommodating, especially during these Covid Days. Always wanted to make sure our needs were met, and we understood the car and its features.
Pick up was quick and easy. Car was waiting, a little demo on its Key features (distanced and masked of course) a few signed documents and away we went.
Dealership was clean and had lots of Sanitizer along with lots of space. We felt very safe and comfortable being there.
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