I went to the showroom with my wife. Met "Lillian Chen" the sales representative. Her behavior and patience towards trying to understand our expectations were nice and good. Guidance was smooth. Quickness towards customer service was good. We missed the service engineer meet for our Santa Fe as the delivery was after 6PM(It had been closed) Will visit soon to understand how to be on the maintenance and keep it all well.
Reliable quality service. I don't trust anyone else with my car.
I visited Don Valley North Hyundai several days ago and was met by my salesman - Askhon. Ashkon went above and beyond to answer all of my questions and concerns about the vehicles we were discussing - the Sonata and Santa Fe. He was very polite and knowledgeable about the vehicles. Ashkon - or Ash as he suggested I call him - made me feel very comfortable. Although I am still evaluating my options between the two vehicles discussed you can bet I will reach out to Ash when the time comes. He definitely is not a sleezy car salesman - he was the total opposite. Very genuine. Thanks
I visited Don Valley North Hyundai because I wanted to purchase a new Santa Fe. The service and staff at this dealership are extremely helpful, especially Ashkon from the sales department. If you're looking for a hyundai I recommend you visit this dealership and get in touch with Ashkon.
Disrespect the customer.
Mar 06, 2021
If ever you want to know what Customer service is all about, visit the Don Valley North Hyundai dealership. The ultimate professionals were assisting us, Spencer Luk the sales associate are part of this amazing team, at this location. My daughter was purchasing his first vehicle. The ease and process they used in making it happen, was astounding, smooth, and welcoming. I know where me, my wife, and the kids are getting our next car. Thanks so much guys, for making our experience so memorable.
My experience at DVP Hyundai was very pleasant. I would recommend the Salesperson Jonathan Park to anyone who's thinking of getting a Hyundai vehicle. He's very professional and made sure I understood all feature of my new Elantra and I get best out of it. Also, Yujie Lillian Chen explained all terms and conditions very nicely and made my buying new car experience much better.
We walked in not knowing we would purchase a car that evening, but we left with a Santa Fe 2017. We were sold by the great customer service provided by SPENCER. He knew his stuff and helped us find the perfect car for our family. We are grateful to Spencer, Thomas and team for the amazing hospitality and informative consult. Also, Martin the assistant service manager was extra helpful in getting everything prepped for the departure of my new car. Thank you Hyundai!
The service is decent, use to be much better when Gary Lee was working there. It's just OK now, no longer exceptional.
I'm very disappointed with the service department at this location. I bought my Tucson last October from the dealer in Peterborough while I was up north visiting family but I live in Toronto. I turned on my AC for the first time in June and noticed it was only blowing warm air. I took it back to the Peterborough dealer since I was again in the area and I was told directly by the mechanic that there was a defect in the condenser so it would be covered by warranty. Unfortunately there was an error made when ordering the new condenser so I couldn't get it fixed up there and decided to take my car into this location since I had to go back to work and it's close to where I live. Despite the fact that I had a copy of the work order from up north and gave the lady over the phone a detailed account of what I was told the service advisor at DVN said it was road damage and he would not cover it under warranty. $330 for the part, a $125 "service inspection" plus tax. No thanks. Even if it was road damage (which it wasn't, I was shown the problem area by the mechanic who first looked at it) you'd think they would cover something that could be so easily exposed to potential debris striking the vehicle. In the end the Peterborough dealership fixed the issue with no questions asked, no thanks to these guys. It's a shame, I was hoping to have a positive experience here since it's so close to home but these people clearly haven't looked up the term "customer satisfaction" and have tainted the Hyundai brand as far as I'm concerned. Don't take your car here, I sure as hell won't.
Hassle free, honest people. Ask for Steven Shin and Daniel Shin. They won't screw you like other shifty dealers.
I must say the pre-owned sales consultant Eric Chu was extremely helpful! Eric worked with us to ensure we get what we wanted. He was very professional and he really took his time to explain every single detail to us. He never rushed us to purchase the car. But of course with his help we have purchased the car we wanted. Once again I would like to thank Eric for being so patient with us and helping us get the car we wanted.
The service is amazing and the approximated times were on point.
Spencer Luk was very helpful and swift! I would recommend anyone considering to buy a Hyundai to see SPENCER LUK! - The information was direct. I was given all the information I needed to make my decision. I didnt feel hassled but instead I felt ushered to my new car! Very welcoming!
Steven Shin was also very helpful. Gave good information and deal in regards to Warranty. Very quick to respond!
I was surprised at how relaxing it was at Don Valley North Hyundai Thanks to the two guys mentioned above! I did NOT feel like I was forced into buying a vehicle but allowed me to make up my own mind!
GREAT SERVICE!
Got a great time doing business here at this dealership, people are easily approachable and got my new car in no time!
We recently purchased a new Hyundai Elantra from your dealership. Mr. Arbi Aboulian worked with us tirelessly to ensure we were getting exactly what we wanted. We were very specific about the colour of the vehicle as well as features and he helped us find one and went into great detail explaining all the features. He made us feel very comfortable with the purchase by answering all the questions we had (and we had a lot of them). The warranty coverage was explained in great detail as well as the process involved in finalizing the purchase of the vehicle.
We are extremely pleased with Mr. Arbi as well as your dealership as a whole. The service is impeccable, the warranty is unmatched and the quality of the vehicles is above expectations.
I will be returning in a few months to purchase another Hyundai myself and will be recommending others to your dealership.
My wife has had a very bad experience here and they are not willing to help her unless she pays for another diagnostic.
Would not recommend coming here for servicing your car.
Just purchased my first car a few days ago and had the pleasure of meeting Fayaz who helped us out and answered all our questions. I didn t think I would be buying when I walked in but a few hours later I left with keys to a new car! We were pleased with the kind service and are extremely happy with our experience. Fayaz took the time to answer our endless questions and negotiated on our behalf too resulting in a great deal. Definitely recommend seeing him if you re dropping by!
Super smooth experience leasing a new car. Got in contact with Run on a Wednesday and by Friday afternoon I drove away in my brand new car. Amazing service before, during, and after getting a vehicle with them. Definitely recommend if you're in the market for a new car, I shopped around to get the best price I could and this dealership was by far the best. Look for Run if you need to get taken care of.
Cato the Manager at Service Center personally helped me and explained in detail about the work needed to be done.
Work was completed on time and excellent service was provided.
I am satisfied with service
Thank you Cato!!!
Thank you Don Valley North Hyundai helped me to find the right car
This is not my first car buying from Don Valley North Hyundai
I highly recommend the associates Spencer Luk and sales manager Douglas Tan to my friend and family
Great service
I went to this dealership with my daughter because she was looking to get a new car. I really like how the man who approached us talked to my daughter he was very polite and had a lot of information. Mr. Arbi Aboulian showed us lots of different cars and and seemed very kind and honest with his opinions on the cars. I know my daughter will be going to Hyundai again to go buy a car off of Mr. Arbi Ablulian. It's nice to see young men so kind and polite in today's time. If you need a car go to Don Valley North Hyundai
Guys i will share another bad experience with the service department at dvn hyundai today.So i used an online tool to make a service appointment for my santa fe turbo, today is tuesday and i wanted to make an appointment for tomorrow but it didnt give me an option for tomorrow and directed me to the dates that the appointments were available, so i booked an appointment for thursday may the 30th/19 for 1pm. An hour or so later some asian lady with a very thick accent called from the service department, i could barely make out what she was saying, i THINK thats what she said that the time i booked is not available so i asked her why did your system let me book if that time wasnt available? she rudely hung up on me without saying a word. like seriously!! so i had to call 3 times to get a hold of her. So i asked why did you hang up, now she started making excuses. so now i think she said that she doesnt have anything available till june 12 which is 15 days from now! i said thats way too long of a wait. she said sorry and that she couldnt do anything about it and bye and thats it. 15 days to get any type of service done at this location i think its ridiculous guys. i think someone from hyundai head office should sit down with the manager at this service department and talk to him about reducing the service time and who he should put behind the phone to communicate with customers. Someone who people can understand would be greatly appreciated.
review written on May 28/19.
Don Valley North Hyundai was very approachable and friendly, and both the sales agent Allan Chow and the sales manager Chris Catsanos were very accommodating to my needs and concerns. Initially I had to wait for my car as they ran out of the white colour, but in the end I switched to a red Elantra GT instead and Chris was very reasonable in giving me a better discount because red was not my first choice. I got a very good deal on my trade-in and I'm very satisfied with my purchase. This dealership is quite honest, friendly and they genuinely care about their clients. Overall 5- star performance, and would definitely take friends and family back to the dealership in the future!!
The folks at Don Valley North Hyundai are truly focused on customer service. This is the first time that I have purchased a car from a dealership and I was really impressed. Mezghan (Mezzie) only showed me cars that would give me longevity and took the time to really know my needs - my five-10 year goals. She didn't push anything on me that wasn't taking my future plans to grow a family into account. She was extremely patient as I looked through my options, and eager and friendly.
They were rammed the afternoon that I went and that's the only reason that I am not giving them a full five stars - it did get a little hectic. However, they exerted any energy they had left to give my boyfriend and I the time that we wanted to take with this decision.
After the purchase of my car there was a bit of a misunderstanding but the manager, Nash, took the time to call me and apologize for the misunderstanding and made everything right again. He called immediately, not three days after (like some places). I really appreciated his integrity and how quick he was to understand my concerns and address them like a professional.
I am really glad that I ended up coming here, best experience I have had at a dealership yet!
Came here to get the rear bumper of my lexus Rx350 fixed after an accident. Can't comment on the cost as I did not shop around. The service desk guy arranged everything. Got me a car rental from an affiliated car rental agency, and coordinated payment from the guy who hit my car. The service guy made the process really easy for me, and the quality of the work was great. I would come here again but hope I don't get into any more accidents =)
We had a great experience from start to delivery at Don Valley North Hyundai. Everyone was genuinely interested in helping out.
Ashkan was great and explained everything in detail. Ashkan and the Manager worked in great detail to get the deal done. They allowed to take our time and did not pressure us to make a decision.
Very very pleased with Don Valley North Hyundai experience, thank you Ash!
I bought an Elantra from Don Valley North Hyundai. All of the staff, especially Eric Chu, Nash Brijmongal and Sam Mohammadzade were very polite and efficient in their selling of a mint condition car to me. I would highly recommend this classy team to anyone searching for a quality new or used vehicle.
Amazing service. Nash and Douglas were the best to talk to in order of deals, information and bussiness. Calm, patient and amazing customer service. Best dealership ever visted.
We had a fantastic experience buying a used car thanks to Eric Chu! He was extremely knowledgeable, helpful, and professional. Would highly recommend this dealership!
I would give more than 5 stars if I could. The service department has always gone above and beyond when servicing our vehicle. Manager, Kevin Maguire, is hands on with all the vehicles to make sure that everyone receives the treatment they deserve. I would not take my vehicle anywhere else.
Great experience dealing with the people at Don Valley North Hyundai. Spoke to Fayaz, who was extremely polite and courteous, and went through all the details of the vehicle and sale to make sure we were happy and had peace of mind leaving the dealership. Fayaz and the rest of the team were very patient and took time and care to run through any issues we may have had, and ultimately I was very happy with the experience there.
If you're looking for a great experience while shopping for a car I highly recommend you going to Don Valley North Hyundai. I was in there the other day looking to upgrade my 2008 Hyundai accent and was approached by a gentleman named Arbi Aboulian. He was extremely knowledgable, helpful and not pushy like some sales men can be. He was also very understanding when it came to finding a car that was suitable for me financially. As a single mother it is very important for me to have a vehicle where I feel safe and confident driving my child around. Arbi went over a lot of safety features in the cars that I was interested in and made me feel confident in my choice that Hyundai was definitely the way to go again. He went above and beyond to go over everything about the cars that I was looking at and I will definitely be going back to make a purchase. So again if you're looking for a great experience when car shopping I highly recommend going to see Arbi Aboulian at Don Valley North Hyundai :)
First of all. Hyundai gave me a great deal for a used Sante Fe Sport.
I cannot say much of Sam Chen as the dealer who sold me the car (e.g. did not include a manual, did not have the car ready when he said it would be ready) but his boss (Arthur) was very kind to us and helped us to seal the deal. I love that car. The fit and finish is more than I can ask for. The interior makes me happy plus the music that plays when you enter the car...brings a smile to my face.
Cato Chung on the other hand, he is the Parts & Service Manager.
Always calls you back when you leave a message. At least I know he tries his very best to do so.
He is reliable and very eager to help you out. I brought my car in a few times, but when Cato Chung is working, I know that my car is being well taken care of. Always. That is the service I expect from a dealership and nothing less.
Steven is one of the staff members who work in the shop. He is very friendly and he was responsible to detailing my car and washing the exterior. When I got my car back, it was like the car was brand new. A few weeks ago, my fiance's dog was sick I had to transport the dog in the trunk. My fiance's dog sheds hair like crazy!! I never thought the hairs would be removed. I thought it would be impossible But Steven cleaned it so well, I could not detect one dog hair. Thank you for your hard and detailed work on my car. You are amazing!
I had a great experience with my Genesis rep, David. The knowledge, service, patience, and care were all top notch. Very happy with my experience and recommend him to anyone in the area looking for a Genesis.
I purchased my 2020 Tuscon Trend Package from Don Valley North Hyundai and am I ever soooooo happy with it! This dealership worked so hard to make sure that I got exactly what I wanted and had nothing but patience with me. I want to give a HUGE shout out to my salesman Sam and as well as the General Manager Jay for making me feel so at home while shopping for and purchasing my new car. If you are looking for an easy, honest and happy car shopping experience I would highly recommend Don Valley North Hyundai.
I recently purchased a used Santa Fe from DVN Hyundai and had a great overall experience. Eric and Kunal were very helpful and worked hard to make sure I'd walk away with a fair deal and within my expectations. They are very professional and walked me through the entire process, making sure I understood everything from financing to car details, as well as answering all my questions very patiently.
I recently leased a car from Don Valley North Hyundai. They have taken every safety step to make your experience comfortable in light of the pandemic. My sales person Spencer was very friendly and knowledgeable. Love my Kona.
After you sign the purchase agreement, they will start showing their real side by giving you attitude, showing ignorance, and giving you a really hard time on any of your inquiries and giving you the run around on the resolution.
To complicate things even more, you will be refused to speak to the manager. They will tell you that you will receive a call back, but keep you waiting. They will be too busy to look into your inquiry.
Other Hyundai dealerships in Toronto will give you MUCH better service!
Sales Manager: Chris Castanos
I bought my car here. Amazing guy Sam Mohammadzadeh, a lot of knowledge about cars and professional person. Made it easy for me to decide. I am glad I came to Don Valley North Hyundai. Excellent customer service, friendly and amazing staff! I highly recommend this place to buy a car.
Very friendly staff and they provided additional freebies which is greatly appreciated. Spencer Luk was extremely helpful and provided a great experience. Very happy with my first car and first dealership experience.
donvalleynorthhyundai.com
