Don Valley North Hyundai Reviews

They charged me for something that was under warranty. I don t trust to this dealership anymore and will not come back for service repair anymore. So disappointed!!
I brought the car to check if the issue is only from the parts that has warranty. Hyundai only checked the brakes the. They can simply tell me before checking the brake that it may from the brakes and if we check it we will charge $150 only for diagnosis!!!
When I explain all my concern they told me: "You know we have to make money here" however they have a sentence on their invoice about satisfaction warranty but it's a lie because they didn't care about my concern at all.

Excellent service, shuttle to-and-from a nearby location while car was being in for maintenance.

Anyone choosing to buy or lease a new Hyundai would be served well at this location. Specifically, ask for Daniel. He is exceptional!

Great friendly dealership. Staff is really down to earth and would do anything to serve your needs. The facility is somewhat small for its traffic. Hopefully they will refresh the facility to catch up with the popularity of the brand.

Thank you, Spencer, for making my first car buying experience easy and enjoyable! I got to test drive the cars I was interested in on the highway, learned about all the features and was shown the difference between models in a fairly low pressure environment. Love my car.

Don Valley North Hyundai made the process of purchasing a vehicle super straight forward and uncomplicated! Garene was phenomenal and went above and beyond to exceed my expectations! The dealership was a little bit of a drive from my hometown but it was 100% worth the drive and I would highly recommend Don Valley North Hyundai to anyone considering purchasing a new or used vehicle.

Trisha was very friendly and was trying every way to get me the good price.
Provided good customer service.

Awesome experience, my first day for car hunting and got the best deal. Staff and felicities are really good. Special thanks to Saman and Nash. Very happy :) great Customer service. I would definitely recommend Saman and Nash to my friends and family..

Having bought 2 cars over the past few years at DVNY, we always experienced great customer service! Just very recently we had an engine problem with one of our cars and the Cato and his team have gone above and beyond in their efforts to help us in this matter!
Again, many many thanks!

Disrespect the customer.
Mar 06, 2021

My sales person is Mr. Eric Chu. He is very professional and concern what we need. He also explain in details. he just like a human dictionary. The business manger Mr. Alim Rhemtulla introduced me the extend warranty and all the accessories. He did a fantastic job!! As well as the sales manager Chris Catsanos. They works as a whole team. I feel very warm and welcome. The whole purchase experience is 100% satisfied. I would definitely would recommend to all my friends and family and to all the future Hyundai customer as well!!

I have been to a few hyundai delarship regarding a few isssues on my tucson and nobody can figure out the issue, and all i got was a run around.. I was at the point that i was going to get rid of all my hyundai's (have a few) finally came to this delarship where a manager named KEVIN was so knowledgeable and helpful..had my vehicle repaired in no time and went over and above to help me!! Well done very pleased with the service department.. 5stars!

It is with great pleasure to leave my second 5 star review for this dealership, my first being for the honest sales team that helped me with my vehicle purchase, and now my new review for their body shop. Jason and Victoria really took everything to the next level with customer service. The hard working people at this dealership really put all other dealerships to shame. Amazing people, with amazing personalities you d want to be friends with.

The positive vibe and the honesty of their staff is truly appreciated and rare.

As a super satisfied Don Valley North Hyundai customer, a massive thanks to all the staff.

Amazing vehicles, amazing staff, amazing brand.

God bless you all and stay safe.

This is my goto servicing centre for my hyundai. Always had good experiences with the technicians and service managers. Even at times, I may have disagreements with the folks here, but in the end, they always worked for my favor. Really appreciate the great work from Kato, Victoria, Doug, Rico, and many more... Keep up the good work!

By chance, after a few other experiences with other dealers, I was really happy the way I was treated at Hyundai Don Valley North.
I hope many other customers will be lucky to talk with the same Sales Representative.
I would like to advise Hyundai to help better the dealers: I would like to receive from Hyundai whatever was not deliver at the time of my transaction. Whatever did not exist (not yet !!!) should be delivered for the 2021 January/ February buyers free of charge !!!

Zero stars. By far the worst experienceS I have ever had in my LIFE.

Martin is the man whom i met during my service of Sonata Hybrid,In my experience this is the best dealership i have ever gone to who help the customer in a way to give value to customer money and time.

From the moment we walked in this dealership, we were taken care of right away. From the product advisor, Zaven, to the Sales Manager, Tigran and the Financial Services Manager Steven Shin, they all worked together to make sure I get the vehicle I want. This team knows how to turn a regular customer into a loyal one. I am very satisfied with the service and will definitely recommend.

Picking up new 2016 Elantra GT! Will definitely consider coming back again in the future!

I really thanks Mr. Steven and miss. Cruis for there effort for getting my new car ( sonata 2017). There are hard worker, honest and trustworthy. Thanks again.

The folks at Don Valley North Hyundai are truly focused on customer service. This is the first time that I have purchased a car from a dealership and I was really impressed. Mezghan (Mezzie) only showed me cars that would give me longevity and took the time to really know my needs - my five-10 year goals. She didn't push anything on me that wasn't taking my future plans to grow a family into account. She was extremely patient as I looked through my options, and eager and friendly.

They were rammed the afternoon that I went and that's the only reason that I am not giving them a full five stars - it did get a little hectic. However, they exerted any energy they had left to give my boyfriend and I the time that we wanted to take with this decision.

After the purchase of my car there was a bit of a misunderstanding but the manager, Nash, took the time to call me and apologize for the misunderstanding and made everything right again. He called immediately, not three days after (like some places). I really appreciated his integrity and how quick he was to understand my concerns and address them like a professional.

I am really glad that I ended up coming here, best experience I have had at a dealership yet!

I recently leased a 2020 Tucson from Don Valley North Hyundai. Had an excellent experience. The staff were very courteous and answered all of my questions. Spencer was very helpful and went out of his way to get me the car I wanted. Kunal was professional and helpful explaining all of the details of the lease. I was particularly pleased with the 5 day vehicle exchange program which helped me get the vehicle that best suited me. I recommend this location if you re looking to buy a Hyundai. Thanks to everyone at DVNH.

I got my new car from Don valley north hyundai, I had the chance to work with "Garene Asmarian" and He was beyond professional and kind. I would highly suggest everyone to visit your branch whenever they are looking for a car!

Best customer service exprience in my life. the sales Rep, Daniel and financial service manager, Steven have been provided me a great services through out the processes of choosing the car and it was delight to deal with them. I will definitely come back again.

Probabaly one of the worst dealerships I've ever been to. Service is close to non existant. Andre is a nice guy, but never follows up with you when he said he will. Also, I went over to the service counter to purchase fuel addictives and was informed they don't know what it is then changed their answer to we don't sell them. Went down to another hyundai dealership richmond hill and stouffville and had no issues. Service was way better and they have way better deals. Stay away from this one.

Horrible at picking up the phone to book appointments. When you do book one they call you back later saying that time slot was already booked 2 weeks ago. Just completely disorganized.

Hi everyone
I went to don valley north Hyundai to buy a car. This nice sales consultant
Samira Motaghed gave me a good explanation about the car and financial explanations. It helped me a lot to make a decision to buy the car that I need. If you want to buy a Hyundai car in the future go see Samira Motaghed.

I recently bought a 2020 Genesis G80 Sport - I am delighted with the expert service I received from Trisha Lee. She went above and beyond to make sure everything went smoothly. She was highly knowledgeable about the car and what made the Genesis brand different from all the rest. Quickly answered all my questions and overall, was a delight to work with to acquire my new car. I would highly recommend using Trisha Lee when you are buying a Genesis.

Very thankful to Harold and his team for their patience in helping me find the right car! Thorough explanation, competitive pricing. Highly recommend!

Great service team, attentive and get the job done!

Bad service!!! Because of the recall so I need to go back to this dealer again

I recently purchased a used 2010 Lexus from this dealership. The sales advisor Eric was amazing from our initial call,throughout and after the purchase. No pressure service and amazing customer support.
Kudos to Eric,Lillian and their manager Tigran.

Looking forward to doing more business with the team.

I am sharing my experience in this location. I got my vehicle here. David Tran is the one who help me to get my new car. He has an excellent costumer service. He will help you from choosing till you have the car.

I have lived in Canada for 18 years and it was the worst car service experience I have ever had. I went to Don Valley north Service (in Woodbine Ave) to change the oil and the gas tank lid needed to change the wire. I had already made an appointment. When I went there and they said I had to wait for several hours, I said I had never experienced such a thing, they said this it is. I said where should I stand? Because inside, in addition to the places marked on the ground, more people were standing. I had to stand outside in very cold weather. At the same time, I texted the text number that the company had confirmed to me on the first day and said that if your branch is busy, you should give ride to the customer. They text to me "standing outside is worth not paying $ 300 for change wire"!!!!! (I had a Warranty and they did not favor me)
Interestingly, at the end they said "we did not have wire" and didn't fix the tank door.
They changed the oil and delivered the car just as dirty.
I got sick- the part didn't repaired- Here neither customer health nor customer work is valuable to them. Do not refer to this service at all, they do not even know the initial treatment of the customer.

Update Feb 2021
Unfortunately, no one from your service called me YET!!! and I went to Aurora. They repair the car themselves for FREE,. I'm sorry that your service area is very messy and I think that now that they have been waiting for several months, the gas tank door part will come and call me !!!
There was only one reason. The car had a warranty and you had to do it for FREE, so you put it on the no-call list....

Called ahead to look at vehicle and asked if the vehicle was previously smoked in. Said it wasn't, although it didn't smell like smoke, when I arrived the windows were all rolled down and the vehicle heavily febreezed.. Definitely hiding something.

The sales employee was very nice and understanding. My father can be blunt and has an interesting sense of humour. The sales associate had patience and was joking back with my dad. Great guy. Spent about 30-45 minutes with us. Then, to negotiate price, the manager was called in. No smile and showing us attitude right off the bat. He gave off such a rude demeanour that I didn't even want to stay in his presence. We left within 10 seconds of meeting him.

I had a great experience at Don valley north hyundai with my sales representative Garene. He was very knowledgeable and helped me get into my new 2017 elantra which I love very much. I recommend him if you are looking for a Hyundai. Thank you Garene.

Ask for Arbi

If you are looking for a good and honest car dealership, Don Valley North Hyundai Equus is the place to go.
The salesperson I dealt with was Arbi Aboulian. He made me very comfortable from the start and was polite and professional (he followed up my case and called to update me on a regular basis). He is truly passionate about cars and will give you his honest POV on the quality of the car for the asked price.

I worked with Garene Asmarian to buy a pre-owned vehicle. He was clear, honest and was like dealing with an open book about the vehicle. He didn't try to play with numbers, he was just clear about what could and couldn't be done as far as price. However, he was well informed about the vehicle and what had been done to it. He was quick to answer or respond and was always polite and friendly. He initially dealt with my brother who lives in Toronto as I live in Ottawa. My brother used to sell cars, new and used, for several years and was really impressed with Garene's approach and professionalism.
Susan Su, the financial services manager, was also a pleasure to deal with. Very clear and professional. She wasn't too pushy with the sales of extra options. She was sure to be very clear about certain advantages that were being declined by not opting for certain extras, but not pushy.
I would definitely recommend this dealership based upon my experience.
Oh, and I got a great vehicle at a great price too.

We had the pleasure of dealing with David from Genesis and ended up purchasing a Genesis G70. David was very professional, attentive and knowledgeable. We had a great experience and recommend reaching out to David if in the market for a new vehicle.

If you value your car don't take it here. I have a 2011 genesis coupe 2.0t.
The car had power and when i went to start it, it would turn over but not start. There was one light on the dash, the engine light. They told me after two diagnosis it was the timing chain. That's a big job where half the engine need to be taken appart. They had 3 or 4 days to do this 8 hour job. I went to pick up my car the Monday morning like planned. The advisor Carson lied to me and said the oil pan needed to dry, delaying whole repair time by an extra day. The next day i call and he said to be honest your car is still in pieces and don't know when it will be done. I ended up getting my car back the Thursday night, after 7 business days! The nice lady at the front desk cashed me out because service was closed. I went to my car, it started with the engine light gone BUT two new other lights where on now! For some reason the ABS and stability controle lights were now on.. On top of that I can feel wear on my clutch like if someone learnt to drive stick for the first time with my car. Just like how the guy was learning how to drive, he was also learning how to turn wrenches on my car.
I left my car there and it never left the lot for a day. I went back on the Friday to talk to Carson and he said it's not their fault because the wheels where never takin off.
So why didin't the first diagnosis picked up the wheel sensor code/error, along with the Christmas tree of lights they left me on the dash.
I went online and looked up the wheel sensor. There is a cable that go's to the engine bay area that is part of the sensor. The guy working on my car must have pinched the wire or something or broke it.
Anyway don't come here if your car is off warranty. They are a fix one brake two kind of shop

Fayaz was a kind and gracious salesperson who truly cared about helping us make the best decision for our purchase. We felt that Fayaz was honest and genuine throughout the process and didn't put undue pressure on us. We felt great driving off the lot and love our Hyundai Santa Fe!

Amazing place and service.The staff was really nice and helpful. I am especially grateful for the service provided by Garen. He provided professional and friendly service. All his recommendations and offers were 100% right. It was my best experience for purchasing a car. I strongly recommend this dealership for buying new or used cars.

I recently purchased a new car at Don Valley North Hyundai and I was very pleased with the service I received. The Sales Consultant, Eric Chu made the entire process smooth and painless. Eric has excellent product knowledge. He was friendly yet always professional and courteous in answering my questions and addressing my concerns. I highly recommend Eric and the team at Don Valley North Hyundai.

I like the service department better than many in the Markham area

I had reached out to Genesis back in January of 2019. Trisha Lee called me back right away and unfortunately due to personal issues, I had to shelf my plans back then. Early this summer when I started looking for vehicle again, I sent in another inquiry and once again, Trishia Lee was there. What I like about Genesis Markham is that I didn t get tossed around to different reps and the fact that sales reps are not in and out of the revolving door unlike other dealerships.
I sat down with Trishia and she understood my needs and went out of her way to help me.

I appreciated her knowledge and guidance One of best sales reps I have worked with. She is knowledgeable, focused and honest and very patience as buying a car is a stressful exercise. Trisha understood that fact and answered all of my questions. A rear Gem. Thank you Trishia. You are an amazing sales person and a more amazing human being. Anyone looking for Genesis, ask for Trisha. You won t regret working with her.

Sam M. and Nash are awesome. Straight shooter no pressure. Happy new owner of a vehicle.

I had a great experience buying a new car. Great salesman - Harold Jung - very patient, knowledgable, minimal pressure. At first, he agreed to follow up with me for what I was looking for later in the year, but I contacted him within a few days to take advantage of a sale. Even though he was super busy, he set up an appointment the next day. Finance manager, Tina Doan, was great as well. I am enjoying my new Hyundai. An overall good experience!

The team at Don Valley North Hyundai was prompt, courteous, helpful and knowledgeable. I was very pleased with my experience and I am beyond pleased with my new G70 Sport Elite, which has exceeded my expectations.

I brought a Hyundai 2020 Tucson Luxury model and picked it up last Wed. I was happy to make a deal with the Sales, Zaven, who was patience and looked for my requirements with priority during the progress of negotiation. On the pick-up date(last Wed), Zaven introduced deeply on the functions of the Tucson, which was my first car of Hyundai. I appreciated that.

After I returned to home, the Tucson made my sons so excited with lots of new electronic features, especially the super big sunroof. However, my wife found a chip on the right hand of the the Tucson. The chip had
already RUSTed. This made my wife so disappointed although the xhip was relatively small. I called Zaven immediately and he told me to return to dealer next day.

When I was in the dealer, Zaven had a look on that chip and reported to his manager, Daugulas, who firstly apologized to me without any argument. Then, we went to her body shop and confirmed that the chip was rusted. Therefore, it must be removed the rust and re-painted that one area of plate.

After returning to the Sales manager, Daugulas, he suggested 2 options to me.
1) re-paint that area with rusted chip
2) her body shop uses touch-up pen to paint it and I will get a $200 service credits

For me, I will choose option 2. For my wife, she insisted to option 1.

Therefore, I selected option 1 and I got a borrowed car from the dealer while my Tucson was in the body shop.

Today, it had done. I satisfied how the Sales, Zaven, and the Sales manager, Daugulas served me as a customer while the progress of car selection, price negotiation and the abnormal finding after car delivered.

I will give Don Valley North Hyundai five star and introduce my friends to be there too.

I cannot say enough nice things about this dealership. It was a bit hectic dealing with the credit approval and waiting for my vehicle to be delivered to the dealership but the staff was EXTREMELY accommodating and went above and beyond to make my purchase one of the happiest moments of my life. After driving the same vehicle for 12 years - I m truly blessed to be driving around in my brand new 2021 Tucson Ultimate. A HUGE thank you to Run (sales associate) and Susan (business manager) for absolutely everything. Especially Run for coming in on his DAY OFF to get my paperwork in order. I cannot thank you enough!!! Truly the top of the line customer service and the most helpful and friendliest people I ve encountered in a long time!

Yours truly - happiest customer ever!!!

I brought my car in last week for service was very please how efficient and fast the service was. Candice my Advisor was great and very knowledgeable I would recommend if you need your car serviced to see Candice at Don Valley Hyundai.

Unreal service, quick and painless!
Would 10/10 recommend for both the service and parts departments. Deb and Cato took great care of me and my Hyundai.

Decent service here. The sales people were willing to work with me.

As potential customer went there on a Saturday, no one is available to serve, have to leave my name and phone number in the reception and was asked to wait for 15-20 min for a sales rep. C'mon, there are few other customers also asked to do the same. I lost my patience and left after 15 min. It is simply unthinkable. Forget it.

Absolutely the best customer service from beginning to end. So glad I came in and purchased a car from here. Sam was an absolute pleasure who answered all my questions and explained things thoroughly. Tigran, the sales manager, was simply amazing and walked me through all the steps in purchasing my car. Susan, the financial manger, was phenomenal! She made the process easy and so effortless!
A big thank you to the DVNH team for being so welcoming and providing great customer service.
I'll definitely be back to purchase again.

The salespeople are loyal and enthusiastic, and the after-sales service is very enthusiastic. Thanks David Tran

Fayaz was very helpful with my car purchase. He made everything very simple and easy to understand. I recommend him a lot to anyone looking for a trusted person to help with making a car purchase. Thank you so much

We had a very good experience buying a car from Eric Chu and would be happy to recommend him .

My father in law purchased a used vehicle from this location mid-April of this year. He got a great deal. The engine light came on a few days ago so together with him, we took the car to their service department and they fixed the problem immediately without questioning anything. I have spoken to Ash and Cato who are managers in their respective departments. Both gentlemen were kind, on top of everything and helped us every step of the way. I highly recommend this dealership for your next purchase and or repair needs. They truly care about their customers and they go above and beyond to make sure your experience is exceptional.

Brought my car for service repair which is under warranty. First, the advisor couldn't help me with a loaner or a rental car. I personally had to go back almost everyday because the advisor did not call me up for updates. Then after a week, again I visited their department, lo & behold, I was told that I have to pay all the repair & parts & have to pay the rental car out of my pocket. I wonder where my extended warranty went. Ball park figure of the overall cost is way out of this world.
I had to escalate it to management. Thankfully, Cato was able to look up the info. My warranty indeed covers the repair. And he also provided me a loaner which is a sigh of relief. Now, all I have to do is wait until the work is done. For now, excellent job on your part, Cato. 5 to you.

Worst Customer Experience

I went to discuss regarding Hyundai Palisade, after having the test drive, I was very much impressed by the car 10/10. After that went to have the discussion regarding the commercials, but my utter dismay after waiting for 35 minutes I was asked to leave with in 3 minutes with no further discussion. Literally 3 minutes, I counted on my watch. The Customer agent was like this is my offer, take it or leave it. "My way or highway" No further discussion. If this was only the discussion the agent wanted to do, he could have sent me over email or phone without wasting my time, not sure if he respect his own time. Oh sorry, he did not wasted more then 3 minutes it was me who wasted it. I had heard lot of good things about this dealer, but it was a disappointment. Minus rating is not possible otherwise I would have given that for sure.

We pay for the car from our hard earned money, you guys have not right to treat us like that. And don't worry there are other dealers who are ready to get business from me. Thank god I am saved, about the pain what I would have to go through after buying the car from them.

We have had a great experience purchasing a new Tucson Limited from Eric. Eric has provided excellent communication and customer service. Eric has exceeded our expectations. We highly recommend this Don Valley North Hyundai. Ask for Eric. Happy driving!

I was dealing with with Michael in the credit finance department and he totally changed my opinion on dealing with car dealerships. Michael treated me with the utmost respect and gave me several options for financing and helped me throughout each stage of the process. He went above and beyond many times in answering my questions and concerns.

I highly recommend for anyone dealing with unique financial situations to contact Michael. As I mentioned above, I have a whole new perspective on car buying and financing thanks to him!!!

Recently purchased a car here and it was a positive experience from beginning to end. Had the pleasure of dealing with Garen, who was a true professional and very accommodating.

I want to thank Tigran (Tigo) Avagyan and Hyundai Don Valley North for their great services and help! I'd like to thank Tigo for his excellent service and warm personality which helped us purchase our new Elanatra model. Thank you Tigo! We love our new ride!

Michael and Ilia Shmulevitch

DVNH offers a sales experience like no other. General Manager Arthur and his sales team treat you like a person and not just another number in the never-ending quest to sell as many vehicles as possible.

Sales Consultant Nash Brijmongal has been our families "go to guy" for 3 vehicles. His attention to detail, appreciation for his customers and desire to get you into a vehicle you're happy with is refreshing when going through the process of purchasing a vehicle.

Our family has purchased 6 vehicles through Don Valley North Hyundai and having dealt with other Hyundai dealerships for both sales & service, we wouldn't look anywhere else buy DVNH for our vehicle needs.

Had a great experience with Victor and his manager Nash who helped me get a good deal on the car I wanted.

We bought Hyundai Palisade from Don valley Hyundai. The expected date of delivery was 24th march but we got our car before even the expected date. Rick ( Sales person) and Susan (Finance Manager) gave us really very good customer service.

Only giving a 1 star rating because that's the only way I can write a review. My experience with this service department deserves a 0 or negative star rating.

Service department has had my vehicle since mid-July for an engine replacement and they still haven't started the repairs (it is now Sep 13). After not getting an initial update by my service advisor (Sean) on when my repairs will start and if all the parts were in, I went in person on Aug 10 to get an update. Was told by my service advisor that all the parts were in and repairs will begin Aug 12 and I should have my car back Aug 16. Did not receive an update until Aug 22 when my service advisor emails me to tell me he doesn't have space for my vehicle and he does know when repairs will start.

After getting this update, I meet my service advisor again in person and request a call from his manager (Cato) to discuss this matter as I can't understand how my vehicle cannot be scheduled for repairs after 1 month and how my vehicle should have been ready on Aug 16 to them not knowing when repairs will start. Service advisor tells me his manager will call me the next day. Didn't get a call back till 1 week later.

The service manager calls me on Aug 30 and advised me that my repairs WILL start on Sep 3 (after labor day long weekend) and there is a service bay ready and booked for my car and repairs should be done by Sep 6.

Its now Sep 13 and once again, no updates from anyone in the service department. I decide to visit them again in person and was told by my service advisor that my repairs did not start and they are still waiting for a part to come in. Unfortunately the service manager is on vacation and nobody can tell me when my repairs will start. The shop has had my vehicle since mid-July, I was told all the parts were in and was given at least TWO different dates on when repairs will start and after more than 8 weeks, am being told repairs haven't started AND all the parts aren't in?

The customer service I have received here is pathetic. My service advisor does not return my voicemails or emails for weeks and the only way to get an answer is to go in person. I also feel blatantly lied too by the service manager as he told me repairs WILL start on a certain date and they never did. Whats worse, there was no communication that my repairs didn't start and I had to go in person to find out this information.

My vehicle was unfortunately brought here by Hyundai roadside as they were the nearest dealer when my car needed to get towed. After I get this matter resolved, I will never use this dealership again and will definitely not recommend them to any friends or family. Their communication is horrendous and they hold no accountability for their mistakes. My attempt to escalate this issue to the service manager only yielded a worse result - feeling utterly dissapointed and disgusted by their false promises. At this point, words from anybody at the service department here mean nothing to me. I have escalated this matter to Hyundai Canada and hope to find a resolution.

I recently picked up my 2021 Genesis G70. David and the rest of the Don Valley North Hyundai staff provided exceptional service along with professionalism. Thank you to all of you who assisted with my purchase. I would definitely recommend David and the rest of Don Valley North Hyundai to anyone interested in purchasing a vehicle!

I needed a new car and visited don Vally north Hyundai.

Harold Jung was a great help. He helped us find everything we needed and was super knowledgeable, honest and kind. He made the whole transaction easy from buying the car to the pick up.

Thank you for your help Harold. We appreciate your professionalism, sincerity and honestly.

Great place, got a good deal 2 years ago. Really helps that they have free wifi at the service center so I can work while waiting for my car.

I recently purchase an Elantra Hyundai from Frank Xue, his servicres is wonderful, and excellent, very frirendly, my experience is very good.

Purchased a 2020 Genesis G70 3.3T form Trisha. This was the best experience purchasing a vehicle that I have ever had. Trisha was extremely knowledgable, professional and made the whole thing seem like a vacation. Compared to most other Sales people and car dealerships this was a very relaxing major investment.

If you are considering a new vehicle and want to not feel the pressure, up sell or stress of a typical auto purchase, go visit Trisha at Genesis Markham. You will not be disappointed.

Excellent customer service, better than other companies. At Don Valley North Hyundai I could get all needed information and acquire a correct car for my self with a nice price that I can affort. Don Valley North Hyundai has a lot of knowledgeble representative too, that don't pressure you to buy the car, they make you feel to buy it. For that reason I opted to choose Hyundai and I recomend this place for everyone.

Afsheen & Sonia were very professional individuals and provided exceptional customer service!

On November 03, 2017, I visited the Don Valley North Hyundai dealership, and was assisted by Sean Cheng.
Sean, in a word, is amazing. Having recently completed a challenging relocation to Toronto, with the accompanying daily problems of a family move, Sean was super eager to help, and admittedly, the most knowledge dealership technician I have had the privilege to encounter. He was not only friendly, but caring and kind. There was no hint of rush or impatience the entire time he helped me he took plenty of quality time to explain, make suggestions, and even call my previous Hyundai dealership on my behalf to figure-out what they had done, which was wrong, and why it was so expensive! Seriously, I was so impressed - I couldn t thank him enough! I still can t. Let me finish with this: I am a landed immigrant, and sometimes it can be difficult to get people to assist you without taking advantage of you, or they just don t care. This is what really made the difference Sean knew that I was new and inexperienced, but he had compassion, he had sensitivity, he had time and knowledge too (an abundance!) most importantly though, he had a desire to help someone with truth, honesty and expertise. Thank you, Sean you are an amazing man!

I do my oil change here. Once, I requested synthetic oil be used when I booked my appointment over the phone. It wasn't noted and they put regular oil in. I double checked and they owned up to their mistake, no hassle or try to get out of changing it again.
The guys at service reception are nice and professional.

ADD ON 29 Jan 2018
So recently I traded in my car. I made my deal with Jonathan Park, who was quite professional. He kept me updated when we found out the delivery was going to be delayed due to weather.

So I had to full sales and service experience at Don Valley North Hyundai. Solid team.

nice place, good service, advise you all to go there.

Excellent service, special thanks to Spencer Luk and Susan Su providing me a marvelous experience. Highly recommend.

Went to this location and spoke with sales rep Tigo. Bought a car on my first visit! Great service and the price was right! Highly recommended.

I really wish I had a better experience with this dealership even after the first bad experience, I continued to come back to give them another chance but it seems this place is just bad luck for me.

First incident, I had new brakes put on my car last summer from THIS dealership. Just four days after that service, I was driving with my mom, husband, and cousin in the car when the wheels made a loud sound and we pulled over. The WHOLE brake had fallen out!! We were on a highway and were very lucky this happened as we were taking the off ramp. It was a holiday so no dealerships were open and I was in Barrie. We needed to tow the car all the way and we left it in their parking lot as this was the problem they caused. The tow truck driver said the brake caliper mounting bolts came out, the caliper fell off and got caught between the brake rotor and the wheel. This snapped the rotor and tore the brake free. Needless to say all of us were lucky to be alive.

I sent an e-mail to the service manager and general manager about this horrific experience. They looked it over and fixed everything up without charging me and assured me they would look after my car closely.

Even after this experience, I thought I would give them another chance and hope they would treat me and my car better after this.

Unfortunately I realized this is not the case.

On Sunday, I took my car in to drop off for a oil change and tire change on Monday morning. On Monday, Martin called me to tell me that they could not find the wheel locks for my all season tires. I have never touched the bolts which are always located in my glove compartment. I pretty much have never touched them since I got the car, people who change my tires can locate them there and always put them back. Now I assume that they clearly went missing the last service I had with them in November to put on my winter tires. It went back and forth between me saying I never moved them and the service manager saying the foreman had put it back last time. They asked to keep my car one more night to look it through clearly and I allowed it. Today is Tuesday. I received one message at 3:49PM telling me that they still couldn't find it. At this point I am just wanting to get my car back. I asked if they could call me so we could resolve this issue, even if I have to buy new wheel locks then fine.

No answer through text and I called to leave multiple voice mails to Martin. Now my car is staying A SECOND night without my permission, and nobody had updated me on what was done to my car today. This is absolutely ridiculous and I have never had such issues with a dealership before.

I guess I will be going do a different place to get my service done.

Thank you, Martin, for the honest to tell me the fact that my vehicle has to wait 2-3 weeks to be checked after 3 days waiting. Allow me to tow my vehicle to other Hyundai to do the repairs. I dont have to waste anymore unexpected long time to fix my vehicle.

However, there would be 5 star if you can tell before i tow my vehicle to your store when i called ahead to plan where my vehicle should tow to. Thanks again to limited my waste time and tow fee.

Just leased a new Santa Fe. Excellent and honest customer service from Ashutosh Shrivastava. Highly recommended.

I approached to the Don Valley North Hyundai after being referred from one of my friends to buy a used family car.

Garen, who is one of the staff in Don Valley North Hyundai showed us an exceptional costumer service in choosing the car which best suits our needs. He was very dedicated, trustworthy, and professional in his job. I was served with a best possibble service.

Thanks for Don Valley North Hyundai for exceptional costumer service.