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What reviewers say about Doctors Express Natick

Generated with AI from 517 reviews on Trustburn · updated 16 days ago

Across the broader reviews on file, customers generally describe Doctors Express Natick positively, noting quick check-in, short waits, courteous and professional staff, effective treatment, and clear communication from the doctor.
What does Doctors Express Natick do?

A description for Doctors Express Natick is not on file, so it isn't clear from the information available what the business's overall focus is, though the reviews mention urgent care services such as diagnostic tests, X-rays, flu tests, nebulizer treatments, steroid injections, prescriptions, and DOT physicals.

What are the most common complaints about Doctors Express Natick?

Based on the lowest-rated reviews on file, the critical reviewers most commonly complained about wait times being much longer than the estimate they were given, concerns not being taken seriously, and dissatisfaction with billing or having to pay again for follow-ups.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jonathan Parial
Reviews 1

I came in not feeling well and was seen relatively quickly. Diagnosis was quick as well also has 2 chest x-rays and a flu test performed. Was given a nebulizer treatment and a injection of steroids. Doctor was informative gave me 2 prescriptions to my local pharmacy which was also ready when I got there. Feel much better only a day after visiting urgent care. Very HAPPY with the service. Staff was friendly and courteous.

Tammy Rice
Reviews 1

I have brought my son twice now to the Urgent Care in Natick, the staff at the front desk are very nice and prompt...and our wait time to see a doctor has never been more than 15 minutes of wait time. The assistants do a great job and the doctors have been nice and take the time to access the problem. I am happy to have an UC so close and to feel you will be treated well. Thank you for all you do! Tammy Rice

Susan Purcell
Reviews 1

Prompt service. Nice and informed staff and doctors. Sent prescription to my pharmacy for pickup. I had come in to make sure my cold wasn t strep. They did the test and happily discovered it was not strep. When the doctor entered the room where I was, after she had the test results, the first thing she said was no strep, . Which was great since she didn t keep me guessing. All in all a very good visit to this Urgent Care facility. .

Janet Roy
Reviews 1

I was treated at AFC in Natick last week. I wasn't sure how to register on line but the front desk staff was helpful in explaining the process to me. The wait was short and the medical staff was phenomenal!!! When I had a question the next day Dr. Brown responded to my call. Thank you AFC

Elizabeth Wangui
Reviews 1

First of all I was late for my appointment for more than 20 minutes. Walking in there I expected to reschedule my appointment for another day but to my surprise the staff were very kind and I was seen. Secondly the Doctor was so considerate she finished all my paperwork and had it printed for me so I didn t have to go back to pick them up. I really appreciated the services offered to me.Thank you all.

gordirafy
Reviews 1

Very nice and knowledgeable staff. They asked necessary questions, check me for flu, explained everything to me. It was quick and pleasant. Good thing that I went to Urgent Care and not to the hospital, where I would spend hours and hours. Now I have piece of mind that nothing scary happening with me. Thank you!

Leslie Fraser
Reviews 1

As always, quick, efficient, professional and easy. My son had an eye irritation that we wanted looked at to rule out conjunctivitis. They hooked us up with meds in case we needed them. In and out in 25 minutes. Love this place.

Caitlin Ridgewell
Reviews 1

Went there around 9:30am for help with a really bad poison ivy reaction (yuck). I barely had any wait (~10 minutes) before being taken back into the clinic room and then less (5 minutes) before being seen by the PA, who was fantastic and very helpful. Got the right prescription and it s already helping! Clinic was clean and modern and everyone who worked there was friendly and willing to spend time with me. I wish I could get ALL of my care there, if that tells you anything! Highly recommend this urgent care and will be back if (let s hope it doesn t) anything happens.

Jeffrey Smith
Reviews 1

I went into Urgent Care yesterday and had about a 10 min wait. I was brought to a very clean and professional hospital style room. The staff was excellent. I had really good care and they took very good care of me. Highly recommend Urgent Care

Kara Malcolm
Reviews 1

Very easy to get to. All people friendly and helpful. Wait time was minimal. Start to finish I was there a hour. Most importantly, as they don t know me they listened to me and my opinion of my needs. I saw a PA and a PA in training-very good!

Peggy
Reviews 1

I had a really good experience. Staff was professional, the PA was thorough, even had X-rays right there. It helped that it was 6:00, right after work and there was no one else there. Upon leaving it was very crowded, so I guess I lucked out. Would definitely go back

Gezinha DM
Reviews 1

I was so amazed at the great service I received at this location on Thursday. I have to say it was a 1000x better than what I expected and better than what I have received even at hospitals. They were really gentle, understanding, and professional.

Bethany Davies
Reviews 1

Really good service. Was told upfront how much testing would cost, which was $1100 less than the other Urgent Care I went to (whoever I spoke with in the phone at AFC before was not as nice and couldn t tell me pricing). In person they explained everything clearly and also explained future steps. They even followed up with a call to see how I was. The wait was long, but there was an emergency and I know these things happen.

Carolina Tress Balsbaugh
Reviews 1

Thank Goodness for AFC Urgent Care in Natick. I was able to walk right in get a chest X ray and be seen by a physician within 10 Minutes. Much better than going to an emergency hospital center since that type of care was not necessary.

patricia kelsoe
Reviews 1

Always have a positive experience here. The wait is never more than 15 minutes. The cost is great. The front desk staff is efficient & the nursing staff is very welcoming & friendly. I like that I can get an X-ray which I did recently & pneumonia was found. The dr sent the script immediately and the whole process took less than an hour! How great is that! I also like that I can bring my son when he has an asthma attack. Love having AFC right here in Natick!!!

Matthew McComb
Reviews 1

Very Friendly and helpful staff. The doctors are knowledgeable and take the time to talk to you and address any concerns you may have. Very quick to get in, but the doctors take the needed time with you and are not rushed like many hospitals and urgent care centers I have seen. I would highly recommend Doctors Express.

Hui Li
Reviews 1

We ve been to the afc urgent care at Natick for a couple of times, mostly for our daughter whose pediatrician is very far from us. The waiting time was really short even though you just walked in instead of making an appointment online. The staffs, nurses and doctors are professional and nice! Now afc urgent care became our go-to clinic!

Giancarlo Alda
Reviews 1

Thank you so much to this location. Taylor, Stephanie and Natalie were so wonderful and helpful for our COVID test. Thanks to the Natick office for making every effort to accommodate our requests. We will certainly visit again!

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