Diamond Honda of Puente Hills Reviews

I recommend this dealership and Jae Lee, super easy and super quick! Best way to buy a car!

I had a bad experience buying my Honda Fit
I will never shop from this place .
You want to know why
First they look very friendly
Then they tell you how much your Car will coat you .
But that never happened
For a Honda Fit which it was 20000$ . I ended up paying 270000
Please be carful
I know when you buy a new car you get exited.
These guys are extremely trained to fool you
May God have mercy on your soul.

Thanks to Jae Lee and his staff for making this purchase headache free and enjoyable!

Thank you David Cho for helping our family! You made everything go by smoothly and thankful for your time.

Update (10/01/2017): I just wanted to thank David again for this past week with my cousin, Robert. He s super happy with his Honda and I can t thank David enough for being patient with him and my aunt. Thank you so much!!

I had the BEST car buying experience here!
I got wonderful customer service and an awesome deal (:
Jae Lee was absolutely fantastic! He worked with me through the whole process til late at night, he was patient, not pushy and extremely professional.
He answered all of my questions quickly and efficiently, and most important he did his best to give me the best price that would work for me.
I can't say enough great things about this place and about Jae. I will recommend this dealership to anyone else looking to lease or purchase a car.

Wired location, no parking very pushy especially if you have questions. Not good selection either.

Angel worked on my car. He is always in a great mood and never had any problems. Thanks Angel

Worst experience ever. Came here to change the battery. Dropped the car off at 730am, came back at 530pm and it's still not done yet. I would have gone to auto zone and get this done in 30 mins and pay less for the battery. Don't come here to service your car. They don't care about customer service.

I'm always treated in a wonderful manner by the people in the service department! At this visit I was greeted by Tony, then met inside with Silvia and Elmo. Great experience! Your drivers for drive-home and pickup, Samantha and Victor, were nice too! Thanks so much!

Had a fantastic experience and LOVE my new 2020 Civic EXL Hatchback. Thanks to the team for your hospitality and for the awesome car.

Came here last month with my mom and I could finally got a brand new Civic as my first car I m so so happy!! The sales person named Jae Lee, he s so professional. We talked online first and decided to go there. He made sure I was satisfied also Mom s satisfied of course lol and made sure it was the car we wanted. I highly recommend him if you want someone who will make you comfortable n won t pressure you into anything. The store was really clean and they have nice waiting area with some coffee n relax (:

Joanne Martinez was very helpful and gave great customer service!

Great customer service...Leo Fierro is a great representative..he explained throughly every document that was presented to me. Awesome experience

Great service, great dealer. Freddy was awesome help in making my decision. I would definitely recommend Diamond Honda

The family loves the "new" to them Honds Odyssey! We put on 45k miles and it still runs great. Great handling and comfortable interior and pretty fuel efficient for a V6. Our next car will definitely be another Honda Odyssey. Thanks Diamond Honda and Jimmy Tang.

Jimmy and Rod were an awesome team to work with, both very friendly and patient. Jimmy was very attentive to any needs and just made the entire process so much more pleasant. I had all my questions answered thoroughly. Rod processed my finance items and made everything easy to understand.

Fast, honest and great service. My Odyssey is running great. I will continue to do my service thru them. FYI I also bought my Odyssey 2019 from there too. It has been great experience.

first off shuttle service made my wife late for work 20 minutes second of all was called by service writer and was told that my 2013 accord had been in a accident and the trunks vin number was different from the dash vin and for that reason they would not fix our back up camera under warranty.bought this car with 2 miles on it brand new told him no way this car was in a accident.was told sorry cant help you it was in a accident and its not covered under warranty.5 hours later after many calls to dealership service writer called back and said sorry was a paper work error and your car was never in a accident and we will fix camera.WOW before you call a customer and tell them the brand new car they bought has been in a previous accident you should double check your paper work.next they left all the wires exposed in the trunk looked so tacky next tried calling service manager from 1230pm to 630pm left messages never returned calls just a very bad experience people are human and we all make mistakes but we are talking about an overall breakdown in customer service and management

Always very good service, very kind everyone thank you for your attention, thank you very much Elmo.

Sales agents Jimmy is very helpful and knowledgeable about vehicles. You will hear warm greeting once you step in. Alan at service department is very friendly and helpful. I usually don't need to wait too long to have my car doing regular service. Most of the time there's no line during weekdays. Sometime you will find good deal here.

Totally wasting of time with full of lie.
They just lure me into the dealer and
didn't want to match price from other dealer.
wasting time of one hour and never buy Honda or
never buy from here.

Never been there but watch out for the service drivers, drive around the area like crazy.

Freddy was easy to work with and have great customer service.

The worst customer service ever!!!!!!!!!! In the beginning they all seem nice and polite and later they act full of irony, disrespect, and complete unprofessionalism!!!! I had been a loyal customer to them for a while and when I needed to resolve an issue regarding my car nobody had a response or a solution. I ended up calling to the central American Honda department in order to even notice me and pick up my call just to talk to me in a horrible, frustrated manner! I highly suggest to stay away of this dealership and certainly do not buy a car though them!!! The service department is quite fine, unlike the customer care and finance departments that could cause much trouble!!!!!!!!!!!!!!!!!!!!!!!!!!!

The service its terrible i been there waithing for service for around 30 minutes in line, when it was my turn the asian guy jumped me and attennded firs the asian guy back of me, i got really mad and complained inside in the ofice then they put some one else but sincerly if they ofer u the carfax to protec ur car its better dont get anything, reading well in my hause its not everithing they said true when they are selling that they promised a lot and whe u need the service they say no its only valid in this an these u have no protection for that

It was an excellent service. Advisor was very friendly and checked everything that s needed to be done.

This is the 4th Honda Dealership. I keep returning due to the low pressure sales & good deals.

Excellent customer service. Friendly workers and wonderful and amazing and positive team members!!!! Special thanks to our dear friends EDGAR AND JONATHAN for being so patient with us .Also for going above and beyond to helping us make the right decision on our new vehicle. My hubby and I left the dealer very HAPPY !!!! :)

At first I didn't want a Honda but totally changed my mind when I drove one. Plus the lifetime warranty on the powertrain?? Can't beat that. I'm glad I came here. Left with 2 cars. One for me and my dad

We bought an Accord few week back. Mr. Chung Ly helped us with the transaction and was very helpful. Thank you Mr. Ly.

Had an extremely pleasant time buying a car from this dealership. Would definitely recommend purchasing from here because all of the employees I interacted with were kind and refreshingly transparent. I felt confident about purchasing from here.

Service dept was great but the Sales Department is not. I've gone in twice to look at cars but not person will even ask if I need help. The operator ask

We should've come to this dealership in the beginning. They made everything so easy. Our sales representative is Jim. He helped us find the car and worked well with the sales manager, Michale, to get us the best deal. They also helped us do the finance. We highly recommend this dealership.

Thank you Jae Lee and Diamond Honda, that was a pleasant experience.I was more ready for a long drag out fight to the tooth but short and sweet works too

Elmo and the crew are awesome great work and customer service.

On Monday May 6rh I took my car in at the Honda in Puente Hills. I explained to the servuce rep Nicole that my honda shut off while driving on the freeway Friday night. The alternator was changed by my mechanic and it was a month ago. The Honda technician at the time said my car was not showing any code when it was ran through the diagnoistic system and it would hard to determain the issue. Nicole kept it for another day just to be sure. When I picked up my car Tuesday after work. I notice the headlights was still adjusting. I made an appointment and took it back again on Thursday morning. I showed Nicole what the lights were doing. She explained it might be the alternator because it was not the original part. Nicole was abke to lower the price I was originally quoted. She provided a shuttle ride to and from home. Joe the cashier gave my 2 kids chips which maybe small thing for others but for me, well it made me cry after the week that I've had. Danny the shuttle driver was kind and even picked us up from my kids school.

David provided excellent customer service. He was super friendly and very attentive to my needs. I would definitely recommend him!

Very friendly and excellent services. Especially Christina & Silvia are very good.
Be back again for next services.

Jimmy tang was very helpful.
My car had two recalls on it and I had to trade it in. He helped me find a car that was exactly in my price range!

I purchased my Accord Sport in 2016 and have had it serviced at Diamond Honda since then. The service has always been great! The staff is friendly and professional and have answered any questions I've had. I'm very satisfied with both my vehicle and the service provided at this Honda dealer.

Went in for a Safety recall on my ODY.. DVD Player had load error .. knew power steering pump needs replacing.. asked for them to check it out.. get call ODY is ready.. I ask what is the diagnoses on the DVD player and power steering.. uhhhmm typing - all good - huh? explain the DVD will not play and displays load.. now am being told there is "magic" DVD that came with car to fix this error.. I have no DVD that came with the ODY, so I ask the dealer - do you have one?- no where can I get one? - not sure. Next up the power steering pump - I ask so what's the diagnosis - all good. I ask the dealer what did you fix? - nothing - I ask the dealer have you driven the car, knowing it takes a lot of effort to turn the wheel because of the issue with pump - dealer - yes it was difficult to turn the wheel I ask is that normal - No - I ask. When I brought it in I requested you diagnose this - dealer uhhmm the fluid looks little dirty. At this point I realize the dealer is going to continue to be politely unhelpful and I need to just go find a reputable mechanic who will actually try and fix my ODY issues.. I was hoping to get some service from the Dealer while the did the safety recall - I got 2 types of service from this dealer BAD service and NO service. I expect the dealer to be the experts, I can get this run around from the local gas station mechanic.. he might even actually diagnosis fix something.

Fantastic experience here buying my Honda Civic Hatchback EX. I had my lease that was up and couldn't decide on what to do. Fortunately, I had help from Jimmy Tang to point me in the right direction.

Joanne Martinez was the most helpful person that I dealt with at the service center. I felt like she went above and beyond for me, but if that was her normal behavior she totally made me feel like Cinderella

Bought my first car here! Jae was really helpful in giving me lots of information for my first purchase and I love driving my Honda Civic- it's affordable and I've had no issues! Whenever my friends are looking to buy a car, I tell them to check out Diamond Honda. Ask for Jae!

I've had such an overall great experience buying my new 2017 Honda Civic EX-T with Honda Sensing. CHUNG LY was THE BEST and the sole reason I decided to purchase my car at Diamond Honda! I live all the way out in LA but he's the best salesperson I've ever encountered and I've encountered a lot of crappy ones while I was searching for this car. From the first time we spoke to the very end just absolutely AWESOME. AWESOME AWESOME customer service. He was very patient with me as I know I can be difficult to deal with but he was always kind, very thorough, super knowledgeable! He spent so much time with me going in detail every single aspect of the car to make sure he answered all my questions and then some. I seriously couldn't be happier! I love this guy - just a very nice person, friendly, absolutely genuine and SINCERE. Not just trying to take my money but making sure I was 100% satisfied and happy - which I definitely am! I'm so happy with his help and level of service I even said I'd write a letter to the GM - that's how ecstatic I was! I literally left saying multiple times this was the best car buying experience of my life and I've purchased over 3-4 cars. I really liked the finance guy Mason he was just as great! Whole experience 5+ stars!! This guy deserves all the praise he can get! I will definitely come back to him to purchase my future cars too! Thanks, Chung! You rock and thanks Diamond Honda :)

LEONARDO FIERRO,WAS VERY NICE,& MADE ME FEEL,WELCOME,First time their,THANK YOU GUYS,GREAT SERVICE.

Stellar service from start to finish! Thank you Elmo!

Nice and friendly staff onsite, always polite and accommodating, thanks to Mr Elmo for going above and beyond- When he waited for me to pickup the car after shop closing. They do charge 150.00 just for diagnosis of the car's issue.

My older brother took me here to buy a new Honda Accord since He bought a car from here last year and He liked this place. Jae Lee helped us a lot to get me the car exactly I wanted aand I am glad to say this is one of the best dealerships I've been to in a while. Now I recommend all my friends and family to buy a new car from here!

Please send me some discount coupon for car maintenance .
Your car services was great. Thank you.

Jeff and Dennis were both very helpful in purchasing my new Honda Civic Hatchback from Diamond Honda.

Excellent Customer Service. On all times I've been to take my 2 Honda Civics! Special shout out to Nicole, Silvia, Tony, Elmo, Eliseo, and Joanne!

I recently just purchased my first car brand new 2019 civic SI off the lot. To begin, I have to say I am very satisfied with my experience here. This was my first time buying a car out of college and all on my own. I can say that my expectations of how I might feel buying a car for the first time around experienced salesmen went way better than what you d generally think. I was treated with respect, beyond well, accommodated based on my financial needs, and given time and the right information to make the perfect buy at the very minimum! This is a long term commitment and I have to say with the exceptional help from Roland, Jerry, Rigo, and the rest of the staff at diamond Honda. They earned a customer for many years to come!
Thanks guys!

I bought a 2008 SI Civic low mileage for its year....
Well taken care from the exterior to the interior...
And the best thing of of everything a low monthly payment for a first time buyer .... Sales person was great well presented..... Explain everything specifically ...
From the beggining to the end the service was great in general......

I came in twice for my Honda Accord for its oil change and at the same time I get the package that rotates the tires and tops off the fluids. The first time they did everything correctly except that when I went to change the oils at home it s next service the oil filter was tighten so hard that I had to forcefully remove it with a flathead and a hammer. This most recent time I got the same service package but this time they did not top off any of my fluids and also when I complained about my battery as it was under warranty they said the battery was bad but that they weren t going to replace it but to instead keep an eye on it.

Very disappointed !!
I had an appt for 2.30 pm and they promised it would be done by 4 pm.
Actually they started doing service on my car at 4 pm. So waited 1 1/2 hours for nothing.
My question is why they can take an appt time when in reality they can't keep the promise?
Suddenly get busy? From my understanding, if you give an appt time it means that the time slot is free and you get the opportunity to be served right away.
Not so good service.

David Cho helped me purchase my Honda. He was very professional, Quick in understanding my needs. It was a pleasant experience and I highly recommend Diamond Honda and David Cho for your next vehicle purchase !!

Had warning lights going off, and i was Charged 130, to be informed my tires are uneven. Which i already knew.. diamond honda is filled with retards.. if u want service, go anywhere else, even ur local run down mechanic shop is a step up from this place.. gotta love those guys at diamomd honda. Ps. Stay away from the service area especially, those guys just gouge u for money, ask peter. He'll tell you!

I am so lost at words. First and foremost my family and I have been coming here to purchase our Honda s for years. We have bought over 3 cars and unfortunately I was in an accident and if that wasn t bad I had a horrible experience with Edgar Velazquez in finance who advised me he would help and send all the proper documts to the gap insurance to pay off the remainder of my balance on my loan. Which he delayed and didn t even advise me that I needed to sign some paper work after I had to go a second time to see him. He tried saying he offered me someone to do this the first time but I supposedly denied his help and said I wanted to do this on my own! Putting words in my mouth, and now I am behind a payment due to all this delay. I was excited to be working with him on purchasing a new vehicle after all this was taken care of unfortunately I am now going to ruin my mother and my own credit due to this.

Thank you Edgar

The service provided by Sylvia was excellent. She got me out within an hour. She was very easy to talk to / friendly. I will return again

horrible sales man. Just because I get in trouble I wouldve kicked this guy's ass!!!.. I am an air force SSGT

Best experience buying a car so far. Roland Gutierrez was very helpful and knowledgeable about his vehicles.
Him and his team went above and beyond to make sure a had the best deal. I'm am very pleased and will recommend anyone to purchase a car here.

I recently got a new clarity from the dealership with Jimmy Tang . He went above and beyond to answer my questions and walk me through all the features. Not only I enjoy my clarity, I am even more impressed with Jimmy's customer service. I strongly recommend him if you are looking for a Honda!!

I didn't have the best experience here last time I came in for service. The manager was apologetic and gave me a free oil change, but they still need to step it up if they want to keep their customers.

Not sure why they are still in business, I want to give them zero stars if I can. The waiting for the advisor takes forever. Actually I suspect if they even know my existence when I

Excellent service (I was out within an hour). Nicole was super helpful and efficient. She listened to my concerns and took care of everything I needed. Five stars!

We had an appointment with Veronica and although we thought it akward to be passed to Jim he made us feel at ease immediately. My son had his sight on an used Civic he saw online. After test driving it and a few other cars, Jim Tang guided us into a brand new 2018 Honda Accord. We couldn t be happier! He showed us the benefits and features of each vehicle and in the end made us realize what we actually wanted was something we didn t even consider because we didn t know the car note would be so affordable!

my accord got the first time service at there , and I noticed that my ear phone has stolen during the sevice . I have tried to call their manager , but sounds like he is alway un avaliable . I lost my trust to Honda service .

Had a great experience getting a car at this Honda dealer, the sales person and the financial representative they helped us a lot to get an amazing deal, my step son left the dealer with a new Honda Civic 2016 with no cosigner he qualified on his own. Thank you Diamond Honda we couldn't be more happier with this purchase.

No hassle, great deal, no hidden fees or costs. Second car, I bought in the last 3 months. Eduardo was incredibly knowledgeable and made the experience Awesome as well as going above and beyond by personally delivering my new vehicle on both occassions to my home. Finance Manager Mason was courteous and quick. He was transparent and went into great details to ensure that I understood everything. Thanks Diamond Honda

Excellent customer service. The entire team was very helpful and made the whole process very smooth and seamless. I had a few hiccups in the process, but this was hands down still the best car buying experience I've ever had! No haggles, no pressure, honest, up front and reasonable. Will definitely buy any future Honda's from them!

Buying my first car was such an ease and low stress experience, all due to Freddy Castellanos. He was able to get me familiar with the car I wanted and showed me more to the car than I knew before going in. He is very respectful and well mannered. I extremely recommend him to others, you won't be disappointed.

Freddy was an awesome salesman to deal with ! Very polite and courteous ! Would definitely buy a car from him again!!

First time at Diamond Honda for basic service. Everyone I dealt with was very welcoming and professional.

We got our car less than 3months ago and we are already having issues with it

I am extremely satisfied with my service here! Peter Cho was especially helpful with answering whatever questions I had and helping with whatever assistance I needed. I am especially grateful how willing he was to go above and beyond in making the entire process go much smoother and easier for us! I definitely recommend this Honda dealer to all potential customers! Look up Peter Cho and you won't be disappointed!

Alex was great! Went the extra mile to sell us the car that the other Honda dealership didn't. Overall, I had a great experience working with Alex and Diamond Honda.

Love this place! Alex and Dennis and Jeff are very knowledgeable and helpful. They made the car buying experience so easy and pleasant. I recommend everyone go here when buying or leasing a car. Thank you guys so much will definitely be back!

I had the pleasure of dealing with Eduardo at Diamond Honda last weekend. Best car buying experience ever. He put me in a brand new 2019 Honda Accord Sport and made it an enjoyable, hassle free experience. Highly recommended.10/10 would deal with again!

Quick and easy, the attendant was very informative about the vehicle and it's problems while being concise and precise.

Was working long distance with Chung Ly in purchasing a used Honda Pilot. Chung was very responsive to all my questions and eager to help me figure everything out. He went above and beyond to get all the financing and paperwork ready for me to be able to make a quick and easy purchase from out of state. Even though we were not able to close the deal, because of an unforeseen and unexpected weather related flight cancellation, I would have felt confident in buying from Diamond Honda. The customer service I received was amazing!!! Above and beyond!!!

Did some warranty repairs. They were courteous and on time. I had a ride back and could have been picked up to return but didn't need it.

I had a great experience at Diamond Honda! I was helped immediately upon arrival and they took care of all my needs. Great turnaround time with the service, too.