Diamond Honda of Puente Hills Reviews

Everyone is always courteous! Comfortable waiting area. Tony is alway's accommodating!! I feel mechanics take great care in serving my car!

I had a great experience here!!!!! Everyone is very helpful and kind. Stephen Ma was awsome and VERY VERY VERY fast!!!!!!!! Thanks for the great experience!!!!!!!

To me this is worse place to buy a car I don't to lease it my experience was bad maybe because I know about finance.

Silvia was courteous and no-nonsense about my battery (which indeed needed to be replaced). She asked me what I needed, took the time to look at my service history, gave me the best options, and delivered as promised. Just the way I like things to be: professional, courteous, accurate, sincere, and reliable. Excellent.

Good customer service. My Advisor was Elmo Orellana, very attentive to the needs of my vehicle and gave me updates during the course of my service My daytime LED running lights have been out for quiet a while now in fact it's been out even prior to my previous service here. He's the only one who took the time to have that taken cared of. I didn't know that it's covered under warranty. Now the vehicle looks as good as new with both LED DRLs working.

We've been getting our cars here from my Odyssey to our Accord..... Never been disappointed.

Major improvements. My first experience was a one star and the second was still a one star. They did make the changes on what would have been my last visit.
My latest visit has been a good experience. Good job with management and its front line team

I was treated excellent by Sylvia, the service writer, excellent customer communication. Diamond Honda has always maintained excellent customer relations. They honestly care about your needs.

I purchased a 2018 Honda Odyssey from Diamond Honda November 2017. I could not have had a better experience. I shop around. I spoke to sales representatives at several Honda Dealers within 100 miles, I requested quotes, I went to look at several vehicles in other dealerships, etc. Once I spoke to CHUNG LY @ DIAMOND HONDA I knew that I didn t have to travel far to get the best price, the best customer service without compromise. Chung Ly truly worked hard to get my business and his hard work was greatly appreciated. My shopping around stopped here. He is a one stop shop- he is knowledgeable, friendly, easy to work with, and he truly worked to exceed all of my expectations. I feel that I got a great price because he has the customer s best interest at heart, he wants to get you a good deal and he wants to see you leave happy. This is not the first vehicle I purchase, but it has by far been the best buying experience. I highly recommend buying from Diamond Honda. They sell a lot of vehicles and I am convinced that they do so because they are the best around. They have a great staff, and I am certain that I am not the only person that walked out of there with a new car, thrilled at the price I got it for, thrilled with the service that Chung provided, and thrilled with knowing that they are down the street should I ever need to stop by with an inquiry or concern. I HIGHLY recommend this place if you re looking to buy a new car, ask for Chung Ly, he s really good at what he does. I can easily say that I could not find better within my 100 mile radius search from Diamond Bar.

Bridget was awesome. She was honest and gave us great customer service she asked what we wanted from price the cars and everything in between. We gave her an Edmonds price and she honored it. We told her the price we wanted for both cars and she made it happen. She didn't try to sell us more or less. She made us so happy and now we have two brand new hondas.

It was a pleasure coming to Diamond Honda to be greeted by Michael. We were still in the parking lot when he so kindly came out to greet us with a smile on his face. Both Michael Arcos and Jeff Tomita helped us in finding the right fit for me. They were very kind and funny. It was a pleasure to do business with them. I would recommend him to any friend or family member.

Thief! Changed my car part , overcharged me. FILING A LAWSUIT as soon as I come back from deployment.

I have been servicing my Honda Civic at Diamond Honda since I purchased in 2012. I have always received excellent customer service, and my most recent two visits with service advisers Silvia and Nicole - they were both exceptionally helpful.

Elmo Orellana was incredibly helpful and provided impecable service. I am glad you guys have charismatic individuals that just love Their jobs.

Did my car shopping homework ... as you should too! Went in with a price in mind, and left with an even better deal. Alex Cheng (salesperson) is who helped me. Some minor back and forth negotiations as expected with any car buying experience, but did not have to talk to upper management to get my deal. Quickest car buying experience. Everyone was welcoming and courteous. Thank you. Recommend to others.

Very good customer service. Very good attention from Mr. Elmo. Thank you.

William park assisted us with plenty of good positive information so when my daughter Air Force goes to Ohio to be stationed she will have knowledge on her leasing of a vehicle thank you William park

All of the associate members are nice and helping us what the problem is and the shuttle van took us home and I give them 5 stars

Finance woman (Sarah) sold me a 100,000 extended warranty. I was purchasing a used vehicle with 9,542 miles so I asked if the warranty goes to a total of 109,542 when signing. She said yes.

I got in an accident and the car was totaled so I had to cash out the extended warranty but now I was told the car only got covered UP to 100.000 miles. So I lost about $150 due to Sarah's false advertisement.

Also, I went back to purchase a 2016 Civic since mine was totaled. I was commuting from South Pasadena so it's quite a drive.

I called and asked if they had a 2016 Modern Steel Civic EX-L. They said yes. I went ready to buy with 15,000 cash in hand and they tell me they don't have the vehicle on the lot.

Overall, atrocious and deceiving dealership.

Sandra at the front desk is wonderful though :)

My wife and I leased a CRV LX from Jimmy. We shopped around and was offered a lower quote but decided to stop by Diamond Honda because it was closer. When we got the dealership we met Jimmy and I showed him my quote and he told me that he couldn't match it because his car had accessories. Long story short we ended up leasing with Jimmy because he was attentive and helpful. I would definitely recommend Jimmy. Ask for him he's in the fleet department.

Service writer Kristina and Leo are such an asset to your team. They both know and understand exactly how I am about my Honda vehicle. They have always been very honest with me about my vehicle needs and my vehicle maintenance. This is why I always recommend Diamond Honda to anyone looking for a vehicle. Please let them know how much they are valued. Thank you.

Great dealership and awesome sales man! My mom brought a HRV at diamond honda today!Dennis and Sarah were very helpful!

I ve always had a great experience receiving service at Diamond Honda. The Service Advisors are friendly and make sure I m clear on all items. I am happy to continue to visit Diamond Honda.

Chung Ly is the best internet manager. Settled a super great deal over the email within a day without playing any games, he is very straightforward and fast. He is so nice and friendly when I met him in person. Explained to me every details I need to know about Honda Accord. I will definitely recommend Chung Ly to everyone whose planning to lease or purchase a Honda car. I would give him 100 stars if I could!! Best of the best!!

Drove 3 hours to buy a van here. Well worth it. Their waiting room could use a little work but the people are good as well as the prices.

would got back to them ever, they did try to sneak in more cost into your set 60 payments, came up 700 more, lucky had auto loan app install on phone

Excellent service. I went thru a broker, but the people there are great. They also / a great warrantee for the power train. I had a great weekend leasing a 2017 Honda civic and buying a 2018 Honda Accord.

This is a high volume shop but they manage to provide very personalized service. We've been coming here for the past 5 years and always had good service in our cars.

Hi Honda Customer service and Diamond Honda dealer,
Description: Engine failure / code P0741.

I purchased Honda CRV in September 2016, The engine fault code P0741 today, I have been to Diamond Honda for repair 5/23/2020, I checked the warranty plan: Powertrain Limited Warranty, Your powertrain is covered for 5 years or 60,000 miles, whichever comes first.
I am still under warranty.

But until now, I have not received any reply. It is no longer available for a car on the third day. What happens when I live in the US without a car? Dealer also does not provide any car rental service, this seems to have not happened. I could not contacted any one , I also leaving a message on their website. No one answered still. Nobody picked up the call. What kind of service is this?

Summary: I received great service from Diamond Honda's service department. Service advisor Frank went above and beyond my expectations.

The long story:
The last dealership that I had taken my 2005 Honda Accord to was Buena Park Honda. I had a miserable experience with them, feeling cheated and lied to. After that encounter with Buena Park Honda, I checked (and added to) the reviews online to find out that I was not the only one who felt that way. I will never work with Buena Park Honda service department again.

I needed 3 recalls taken care of, as well as an air conditioning problem assessed and fixed. I checked reviews for the next three closest dealerships, community Honda in Whittier, Hardin Honda in Anaheim, and Diamond Honda. While all three dealerships have their positive and negative reviews concerning the service department, it seemed as though diamond Honda had the least negative reviews and I decided to give them a call.

Frank was the ideal customer service person from start to finish. I warned him right from the start that I could be a difficult customer to deal with, but he took on the challenge to meet and exceed my expectations. I explained to him my previous experience with Buena Park Honda, he listened patiently. I explained that I had read the online reviews for diamond Honda service department and that I had some reservations about doing business with him. Frank informed me that he also stays up to date on the reviews, and told me about changes that have happened within the dealership over the last several months that have led to better customer service for all of the dealership's customers. By talking with me openly, he alleviated a lot of my concerns, and built within me the trust I needed to feel before I would do business with them. Our conversation told me that Frank was not the average employee that shows up everyday only for the paycheck, but rather a committed and dedicated part of Diamond Honda's Team. I felt right away that he is committed to giving each customer the absolute very best service and attention, knowing that doing so is not only in the best interest of the customer, but in the best interest of the organization as a whole.

Despite undoubtedly being very busy, he took the time to hear me out, alleviate my concerns, and build my trust. I set the appointment with him over the phone immediately, and dropped my car off after hours that night. The next day, the course of my work took me near the dealership, & I unexpectedly stopped in to say hi and see how my car was doing. Originally I was told that only two of the three recall that I needed to have fixed could be done, because parts were on backorder for the third. When I arrived at the dealership and met Frank face to face, he had great news to give me, he had pulled some strings and was able to get the missing part for the third recall. I was more than surprised and excited to find that all of the work would be completed in one visit and that I would not have to make a follow up visit after all.

Although I thought we had discussed everything when I stopped by, Frank called me twice more, once with a status update, and again to confirm that my car was complete and ready for pick up. I can never complain about thoroughness and follow through. Picking up my car later that day was simple, easy and fast. No lines, no mess, no fuss. All three recalls were fixed. Likewise, my air-conditioning problem was resolved for much less money than I had expected. This I attribute to the experience and knowledge of both Frank and his technicians, being able to find and fix what ended up being a really simple problem with the air conditioning.

In conclusion: my dealings with Diamond Honda's service department and with Service Advisor Frank left me feeling satisfied, grateful, and confident with them and the work they performed on my car. My 2005 Honda is getting old and this positive experience with Diamond Honda's service department has convinced me to also give their car buying experience a try as soon as I'm ready to do so.

Great customer service and an outstanding sales team. The only Downside was that the new car that I waited 6 hours for had a lot scratches on it so I decided to wait for another one.

Bought 3 cars there and they are always friendly and professional

Every time that I go to Diamond Honda always visited Roland Gutierrez Who help me tio get my new car in 2016 thinks to him , so every time that I visited diamond Honda for a oil change I always like to go to Roland Gutierrez cause I always have questions about my car .He really nice person ....

Diamond Honda great place to buy a vehicle. I had great experience buying my CRV. The sales guy who help us was Dennis. He was great. Jeffrey in financial was great .

Rafael Ornelas has a great personality and a great work ethic. He was professional and very helpful with every question I had and he made sure my needs were met. Keep up the great work.

Wow !!!! Super personalized attention. Thank you for your attention

Rep checks previous records and provides friendly service. will definitely come back

Excellent service. I came in on a monday without an appointment and got amazing help!

The service was fast. The service person was very helpful. My car is running better than ever. They even are a complete systems check at no charge. Thanks Leonardo.

Negative star if I can to both dealership and their service advisor Justin.
There is terrible service advisor named Justin working over there. Don't think he is willing to place his customers first in his mind at all and provide at least great service is his most important function.

We got a brand new lease car from Diamond Honda on Saturday night around 8 pm. This brand new car was broken down when it reached out 138 miles mark and need to be towed at the Tuesday night. (Yes, we just have these about three days only). The Honda roadside assistant sent a tow truck company to tow it to Diamond Honda. The towing company delivered it to Diamond Honda service department in next Wednesday morning, since their service department was close at 7 pm.
Here is the story -

First surprise - The Diamond Honda service department was never calling us back to confirm they received our car from towing company in the Wednesday morning. >> I need to call towing company to confirm the service department got my car and find out who is the service advisor assigned to my case. (Their service department doesn t bother to communicate with us when they have our car in.)

Second surprise - Left a few messages to ask my service advisor Justin to call me back and him never call back. >> I cannot wait till late Wednesday afternoon and track him down to talk. (Service advisor doesn t reply messages or call customer back at all.)

Third surprise Justin allows himself with excuse and blames there is no appointment for this car towed in >> I was waiting almost whole Wednesday for the diagnostics results. His response is - I am quite busy here and your car has no appointment today. (That s how he allows himself has no time to take a look at my car) So, there is no status update yet. I am very disappointed for waiting whole day without any feedback for this three-days New car. (What a xxxx! Does anyone here ever predict when the NEW car will broke down and needed to be towed to dealer ahead? Dose this advisor Justin only know how to arrange regular services?) In order to take care my disappointment for no status for whole Wednesday, then he told me - I will take a look at your car first thing in tomorrow morning and give you a call. OK? (Well, what can I say!)

BIG surprise - Lying to call me back next day morning and actually taking next day off >> (Did he lie to me in Wednesday afternoon - I will check the car first thing in tomorrow morning and let you know. and actually taking dayoff?).

Last surprise Don t have any other advisor assigned to call me back when he is off on Thursday >> Wait almost whole Thursday till 4:50 pm without any call back from Justin or service department at all. Then, I called their service department in Thursday afternoon at 4:55 pm to see if there is any status update. Nope. The service department clerk was telling me Justin is taking day off today and your car has no diagnostics status or update yet in the system. According to the service clerk, this car is under his supervision and no one in the service department will update the status until he is back on Friday at 7 am. (Why there is no one assigned to taking care customer if Justin never asks anyone to taking care his cases when he is off?)

Be aware #1 No courtesy car wash. We just found out this Diamond Honda is a cheap private owned dealer. There is no car wash at all in their dealership service location. They are not offering any free car wash coupon to nearby car wash locations either. No courtesy car wash period.

Be aware #2 - Only FIVE (5) miles radius free shuttle. This cheap private owned dealership is only offering free shuttle service within 5 miles radius. Justin rejected my 8.7 miles shuttle service request. (Yes, FIVE (5) miles only when the most of dealerships are offering 10 miles radius.)

Suggestion - Let's go somewhere else.

No credit............I really can't think of your sales staff will use deceptive means car dealers.we never call people around to go there to buy a car. No credit.....................................................

Nicole is the best person working at the HONDA ! She assisted my brother Arsh Bajwa very nicely and explained everything and gave his car 25 minutes before the given time !! She is such a sweet person and I hope she get promoted soon.

Jimmy Tang is awesome!! He is extremely easy to work with, courteous and attentive. He helped us get exactly what we were looking for with unbeatable price. Very friendly dealership! Would definitely recommend.

Since Diamond Honda was on Grand Avenue we ve bought and leased countless Honda vehicles and through the years they have always been good to us.

Our latest rep Jimmy Tang, he has always been courteous and patient. On numerous occasion he s gone out of his way and made sure we were taken care of.

Whether it s following up with service or coordinating our purchase from start to finish, he s always been willing to help.

In retail, service or hospitality - it s the quality of the small things from employees that resonates the most with customers.

Kudos to all of you at Diamond Honda who keeps us calling your place our home!

E.L.

Decreasing it to one star.

The manager tried to tell me that the at-cost price for window tints is $290. Tint shops will charge around $160 and most dealerships mark it up 20%. Don't lie to me.

After tacking on all of these dealer installed accessories, price went up $1000 over what I asked for.

I was a 20+ car a month Honda salesman years ago, and now I am a software developer that worked on CRMs built for dealerships. I asked for a reasonable price based on real data.

I took my same offer to Keyes Honda and the sales manager agreed to my price after 3 texts.

Also, your salespeople need to do some market research. Most people walking into the dealership know what car and model they want, I don't need three people asking me the same qualifying questions "what do you like about the CRV." I like it because Honda sells over a quarter million a year and is reliable.

Diamond Honda service center takes great care to the customers. Service Manager Pete Nelson is very customer friendly and caring. My Honda Pilot has a minor steering alignment issue which he corrected. I appreciate their service.

I purchased a new CR-V from Diamond Honda and couldn t be more pleased with the overall buying experience. I had been in contact with David Cho for a few weeks prior to purchasing and he was very helpful and patient when answering all my questions. On the day I actually came in, David made the entire process very easy without pressuring me to make any instant decisions. I kept going back and forth with different models, colors, etc and he was understanding. I also give him props for being cool with my Dad, who on the other hand, was a very pushy buyer/negotiator, SMH. hahaha.
I was also pleased with Rafael, the finance manager. He was super cool and made everything I was signing clear and easy to understand.
Thank you Diamond Honda!

I took my car in for the airbag recall today. The staff was nice and the process was relatively painless. Problem was that when I got my car back, one side of my glove back hinge was completely destroyed. Now the car is pretty old at this point, it is not worth my time to go back to this dealership and ask them to repair it. So to everyone that wants to get your car serviced here, be mindful when you get your car back.

I notice my tire pressure light came "on" whiling driving on the 60 . Figured one of my tires was loosing air pressure.So I pull into the service drive. Advisor check tire pressure told me that the tire were inflated to proper specs. He ask me how long was I on the freeway for .Told him at least 5 hours . He said my my tires were overheated and showed me where the tire indicator reset button was on my 2015 Accord Sport. I was on my my in less than 10 mins.
Now that's HONDA SERVICE

Car Post on website, but when we got there, car isn't there, this car dealer can not be trust.

Was able to seal the deal over the internet before stepping foot into the dealership. They were kind, efficient, and sold us a car within 3 hours. It was a wonderful experience.

Great dealership with the best prices!!! They treated me great the process of getting a car was quick and painless !!! Tony made this car buying experience simple and great ! I love my new Honda Accord thanks to the guys here at Honda!

Two days ago. I bought a Honda Civic here. I really enjoyed their service. The sales man name is Mike Hao. He is polite and professional. I really love my new car. Thank you for helping me to get my dream car. I highly recommend Mike Hao to everyone who wants to purchase new or used car.

Great experience, Everyone was friendly and helpful. I would definitely recommend this dealership.

If you have money to burn it's great.If
Not find alternative. Good luck.

I hate their commercials. They are the worst, please stop.

The diamond home gave me the most perfect and comfortable experience of buying a car.My dealer Jim Su is so nice and professional. He helped a lot and tried his best to meet my needs! Thanks you very much! I highly recommend him to you all

Thank for Elmo to provide me an excellent service and took time to get all of unknown recall issue resolved.
Also, it was a bravo because they provide a Lyft to take you home instead of a hour long waiting for a traditional Odyssey Shuttle service.

very nice place. they treat me very good. I thank jae lee and diamond honda for my car

Great dealer in city of industry area that sells only Honda's brand...

Nicole and Mike have helped me get my car in good shape in every possible way. They have gone out of their way to help me by analyzing the situation, negotiating the best price and having my interest at heart! I really appreciate their help so that I can have my car back in perfect condition. They are very dependable and look for Nicole and Mike next time if you need repair or service. You will be in good hand.

I took my Civic and they told me it was going to be a three-hour job it's going on the 5th hour and I'm still waiting.

Very nice place with really good people here. Jae Lee helped me with my purchase. Coming back for my sisters car next week. Thank you.

Excellent service and care from Diamond Honda! I had a specific color for our Odyssey and Andrew was able to deliver!!! I would highly recommend getting your next Honda from here. Victor was also great in details in which we wanted the car setup as well!

I like the new lyft service that dealer has provided. I didnt have to wait hours for the car to be done or have someone pick me up. A oil leak was found but it was taken care of the following week, no need to pay since it was covered by the factory warranty. My Rep. Nicole was very polite and followed up with me once my car was done and lyft picked me up within min. It was a wonderful experience overall. Thanks! Keep up the great service!

I just bought honda civic at at diamond honda located Puente Hill, Chung Ly is the guy help me alot of things, and he gives me a good price. So i love to buy the car at Diamond honda, i recommend everyone to bye the car at Diamond Honda.

I bought a car from David Cho and he was very helpful throughout the the process, very easy transaction.

So I drove two hour to purchase a Honda Civic, I look at it and test drove it. Everything seemed fine but when it was time to purchase it, I informed them that I already have a check (an approved loan check) from my bank the sales rep said that he would still need to pull my credit because of the type of check I have ( from Navy Federal Credit Union), my response was it didn t make any sense because I recently bought a car from another dealer and they didn t need to pull my credit , I could understand a back ground check, but not a credit check when I already have means of financing my purchase. So I asked for the manager. The manager came over gave me a hand shake and sat down, he claimed it was company policy to check my credit because the type of check I had, I refused and he slammed my check on the table, slid it over to me and said he can t help me then and walked away. This was by far the worse experience I ve every had with a dealer I ve owned over 10 cars in my life so the process is not new to me. Someone coming into a dealership does not need their credit pulled, in fact if they needed it pulled they would have arrived with a check.

Bought two cars here in the past. Both times the sales were pushy and difficult to work with. If you know what you are doing though, you can work out a good deal. Well, never again. They will never get my business for a third car, nor will they from anyone I know thanks to Rick. He tried all the typical tricks on me, and I know them all. I had just bought a car the other day for my wife and worked out deals over the phone with over half a dozen dealerships. The worst ones operated just like this. In the end, the best dealers were up front, eager to win my business, gave me good and accurate quotes, with some kind of incentive to buy from them. Rick would not give me a price and then when he did, even though I gave him all the info up front, the price shot up. I asked for a customized quote and he texted hours later with the general promotion numbers listed on the website. Subaru was able to give me an accurate quote and we worked out all the details quickly, without hassle. Rick at diamond honda proved he was completely uninterested in making the sale as he offered zero incentive, nor any kind of deal at all, and, in fact, ignored my texts when I finally came around near the dealership. He had nagged me for awhile to come down and then when I was just around the corner - silence. This is for a guy who's already paid in full for two cars from them! Honestly, the headache is not worth it. It never was. Avoid this business outright. They are duplicitous, manipulative and eager only for those customers they can cheat.

Friendly attitude by Nicole Bright.
I scheduled another future visit with her already for my second vehicle.

We walked in hoping to get a deal by leasing 2 cars in the same time. Even after about 1 hour of negotiations, the sales manager offered us a deal that was higher than Honda's website. He was being dishonest, thinking that we did not do our homework. The next day, we leased both vehicles from Costa Mesa for several thousand dollars less while adding prepaid service and roadside. Last month, my parents took the car into Diamond Honda to get their oil change. After making them wait for 1.5 hours, they were told that the oil change could not be done because their prepaid Honda service package would not be honored. After completing their oil change at Costa Mesa, they were given a list of all of the dealers which were suppose to honor the service package. Diamond Honda was on there. I would advice everyone not to shop nor service vehicles at Diamond, unless of course, you have money and time to burn.

Jimmy Tang was very helpful in trying to sell me a car, although I didn't buy from him, I do appreciate the time & patience he had for dealing with my wife

Just bought a New Honda crv. Cesar our sales person was very respectful and never pushy. He made this whole experience very pleasant. Gloria our first contact over the internet was also very plesant all the way to our finance guy. Great team. Keep up the great work.

Thank you for such a smooth process! I was able to schedule an appointment for a Saturday morning and the entire experience was seamless! From the friendly staff outside, to the attentive service that Nicole provided, I felt informed and supported. Thank you, Diamond Honda, for making customer service a top priority.

Great & knowledgeable staff. The parts department is always a good resource for reliable information and assistance.

The dealership is nice and clean with with a kids' zone. Mike Hao was very helpful and he had our best interest in mind. He was very knowledgeable and upfront about everything. So come see Mike, he'll hook you up!

I buy a car in diamond honda, sales person dennis wang is very good.

Only reason we bought the car from there only because our sales reps he has work very hard and he was honest and humble but we did not like there management team they were playing the game and were not playing straight I will recomened if they were become more helpful to the customer

Alan the service advisor it's a great with customers. Ask for him when you go to service and he will take care of you.

Hi My Name is Juana im glad i was able to go yesterday to Diamond Honda and was helped by Roland on the sales dept and all i can say he was awesome he did everything for me to get the car i wanted. I would recommend him if anyone is looking for a car.

Until today the attention was good, friendly, attentive to ask how we can help.

Worst service ever . I took my car in for an oil change and ended up leaving without my car. They told me they found a transmission fluid leak and definitely was not my fault. That was my only car and they didn t care to help . They only got me a rental for 3 days wen my car was in there for like half a month or a little longer . I had to figure out how to get to work . They wouldn t keep me updated until I started calling them . Also the manager from service Pete Nelson was so unprofessional and rude he was talking over me when I wanted information on my car therefore i had the worst customer service from him. I would always take my car their but never again.