Bought my train tickets months ago online for berlin-copenhagen. Seats were automatically assigned but 2 were seated at different section. Emailed them right away and was told I would to get to a customer service center in Berlin to get corrected. Flash forward to today when I'm actually at Berlin hbf db office. And after waiting a good 20 minutes, service lady said she can't change it and that these seats are close enough.
Thank you for my trip from Lower Franconia to Switzerland.
Super punctual trains
Great service
Better by train than via the A81 with the Engelbergtunnel, Kreuz Stuttgart and the Leonberger Dreieck.
Deutsche Bahn is a company that always surprises. No matter how little you expect, it always manages to disappoint and stunn you again and again.
Employees are disastrous. The prices are way too high. The infrastructure is the last. The customer service is the worst in the world that I have ever noticed in any company - no matter what industry.
Due to the almost criminal business conduct, the opaque price structure, the still complete monopoly position and the state subsidies, the railway is almost inviolable. Any other company would have long since fallen victim to consumer protection or bankruptcy. Unfortunately, the mafia-like business model protects the company.
I really sincerely hope that the management of Deutsche Bahn will make further wrong decisions and will eventually rush into bankruptcy. This is the only way for investors with more foresight, progressiveness and the courage to change, to completely renew this backward holdover from a bygone era.
I don't even drive the long-distance train too often, but I find it very pleasant and very comfortable to drive. But unfortunately I admit that these delays and always waiting is annoying but you can get to your destination faster, especially by ICE
Terrible, awful service. Highly not recommend. Completely unreliable
Good discussion with Vodafone in a room with a great view overlooking the Ritz
Just now a desperately disabled person in a wheelchair is desperately picked up on the platform in Nuremberg, whom the conductor did not want to take with him despite prior registration. IC2027. Just let it stand in the dark on an icy evening and even weakly addressed. Quote from the DB employee on site: "The conductor does not want to take you with you". So much for accessibility and service. I haven't been that shocked for a long time. If there were points for discrimination, the railway would have earned full points!
Totally laughable ICE 2556 16:36 in mannheim.
There were more tickets sold than people were bursting.
Standing in the corridor and he does not go because too full.
Now you get 30 when you get out.
Deutsche Bahn is so bad!
The worst in Europe, don't react to emails, no refunds...
After I had solved a ticket from Rostock to Zossen for myself and my labrador, Lars, and asked when buying tickets in the DB Travel Center whether there were specially allocated areas for dogs, this was negated. Halfway up the bus, the apparently bad-tempered driver pointed out to me in a brief break in Oranienburg that I had no right to stay here with the dog. When I replied that I had asked for extra, he asked me irritably if I had not read the terms and conditions. When I said no, he snapped at me: Muzzle! After I kindly pointed out that I could also have been pointed out (eg when buying tickets !!!!), He told me that he had the next time the right to refer me of the train! He then went into his cabin and slammed the door of his "driver's cab." Do not worry, dear train, next time there will certainly be NO.
U7, passenger information is rare. It would be better if the screens work! Who pays you We passengers! What are you doing for us You don't care! Thank you!
Not DB but DP, German problem! The German train is unfortunately just a joke. I avoid the DB where possible. Just recently my ICE from Berlin to Hamburg was 24 minutes late due to problems on the tracks.
I missed my connecting train by seconds, even though I hurried. At the Hamburg main station I was cheekily mauled by the staff. Thank you DB for showing me again why I am avoiding you!
PS: seats in the IC and the first announcement is, delay due to technical problems, 20 min. The whole DB is a problem !!!
I had to wait almost 4 months for the refund of my seat reservation. Unnecessary rum discussions, time wasting and additional postage costs that I should bear because there is no e-mail address for passenger rights.
DebilBahn, do you now see what your reputation is with your customers? Mr. Lutz (chief), the more you earn, the more responsibility you have to take on. Have you ever done that Have your neighbors ever taken responsibility for doing nothing? Do you keep doing your business? How much do you all earn? You only deserve ridicule and public flogging.
Far too often, delays or cancellations and for a lot of money
The Deutsche Bahn is simply pathetic and incapable!
An online ticket was sent to me which I could not print out. I asked for the ticket at the travel center, but unfortunately the travel center or even the ticket department was unable to print my ticket out for me.
I was asked seriously to simply travel by train without a ticket or ticket.
Of course I do the stress and listen to allegations of illegal driving to run 4-8 weeks behind the 40-60!
NOT!
Booking via app did not work - ticket on board costs then relaxed 50% more. Friendliness of the controller was underground. Train too late, missed connection. CORROSIVE
Worst monopoly in Germany. Always late, poor service and completely overcrowded. Emails are often ignored. Strangely, it works in other countries ..
If there were alternatives, I would never take the train again.
Just underground.
2 train cancellations on a distance of 300km. 9 hours on the way.
Shame on you
Appalling. Amsterdam to Berlin with no aircon. Great confusion around which cars are supposed to be open. Take a plane.
Why can't we give 0 or even minus stars? Spent the journey sat in a luggage room with 8 others. Every doorway had people sat on the floor. Absolute disgrace, third class travel at second class prices! At least with Flixbus you get a comfortable seat! Over 120 to sit on the floor like a dog!
Pricing is completely bold and doesn't work at all!
Seat reservation could not be used because the wagon was missing on the fully booked train.
No information about it in the app or website.
Reimbursement of the reservation fee is only possible via a cumbersome form by post!
It is simply an indictment that every trip with Deutsche Bahn gives you the feeling of traveling back in time to the Middle Ages. And they manage to ruin your day and your trip every time anew.
No wonder that the majority of Germans still use cars and short-haul flights, leaving behind a poor CO2 balance. In any case, the railway is not an alternative but an intolerable condition!
It's so easy: DB means DUMME BAHN !!!
1) worst conditions for cancellation of the ticket throughout Europe
2) very often with the delay, although the very expensive
3) BahnCard 50, not satisfied with service and reliability
Overpriced, you're begged, constantly chatted. Somehow not a pleasant place
Constantly train cancellations, delays and in hot temperatures, the climate drops. Replacement trains, which probably date back to the last century, and of course WITHOUT the booked seat will come as a replacement. I wonder if the employees in the management positions even master their work. For the fact that the DB sets only employees with a 1.0-1.5 cut, much does not seem to work.
The BRD regime is simply too stupid. to operate a railway company.
Incredibly overpriced train company with very rude staff.
The connection between Frankfurt oder and Berlin is a joke. You can never depend on them, they have been making renovations of the tracks every month since 5 years. Train are all the time delayed or canceled. Use anything else but deutsche Bahn.
Plants in the track bed pose a danger to rail traffic, but the pollution of the groundwater with glyphosate is not. An absurd balance. To top it all, the former employee of the Federal Office for Risk Assessment is More
Travel for years for lack of alternatives by train. Always a story to tell, because taking the train is invariably always an absolute disaster and the sheer horror. Dirty company, do not know anyone who does not see it that way.
40min delay because you have to wait for an oncoming train (which is delayed), your serious? Just because the ICE can't wait 5 minutes for the region? The train shouldn't run out of time in life. And a couple of hundred commuters whose job is being risked don't seem to care?
A very big rip off without any customer orientation
I had forgotten my jacket on the train ... I asked the sheepwoman to wait 1 minute for the departure. Her answer was "the train is already late, there is not much time left". After 30 seconds I had my jacket but unfortunately I did not manage to get out and thus won a ride to Wittenberg including a return trip to Berlin and my trip has been extended by at least 1.5 hours. As a regular customer of the train, I am startled by this customer defensive behavior. The hours I waited for any delayed trains I can not even count together.
Just a joke.
In the future, I will think twice if I choose the train as a means of transport for my business trips.
Underground. The bad new seats in the new ICE 4 trains.
A gray! You can not lean back.
I advise those who have decided to buy these upright seats in the morning to go by a new ICE and to see how the passengers sleep.
Leaning against the windows or somehow between 2 seats.
How can something happen? Reclining is not possible. The new explanatory cards are a joke, the seats still remain bad.
Change something, or open the market for companies that focus on customer needs !!
I'll get in touch with the passenger association. Despite all announcements, the German railway is getting worse and worse.
WLAN is amazing poor. The information provided is never synchronised on app and on board and no effort to correct, only audio explaining tardiness and reason. Staff are well schooled to be Polite and respectful but it doesn t matter if wlan is bad! And data is incorrect.
If I had the option, I would have given a 0 rating! Terrible train service! Most of the time there is delay and cancellations specially during the rush hours! Unacceptable!!
Nothing to get on the line, terminate the contract & I can do my work to re-apply and may also pay! - quote customer service; "Everything is automated with us, there we do nothing - if they are now checked with their Bahncard, it costs 60 "
The connection between Frankfurt oder and Berlin is a joke. You can never depend on them, they have been making renovations of the tracks every month since 5 years. Train are all the time delayed or canceled. Use anything else but deutsche Bahn.
Incredibly rude staff at the Berlin Hauptbanhof station. If you can avoid interacting with the ticket salespeople, do so. Instead, follow my advice and show up 30-45 min early for your train out of Berlin, and talk to the people at the information desk (who cannot sell you tickets sadly) who usually speak more English and who don't go out of their way to be phenomenally rude. The ticket salesperson we interacted with not only spoke rudely about us in German to her colleague, but then lied when we asked if we needed to do anything else to get tickets after we missed our train. We then had to go back later to purchase tickets, because she had not sold us any. We purchased tickets from the other woman she had been talking trash with. It made me grateful to leave Berlin.
company that is built on hidden card prolongations which one "supposed" to cancel 6 weeks in advance (where did anyone see something like that???) and taking money from customers any possible ways and offering worst service is a shame
We went with our class on school trip. First of all the train and we had to wait over 7 hours for a replacement train. When this finally came an extra wagon should be reserved for us and two other classes. This one was too small and half of us would have to sit on the floor. As a result, other students were chased away from their seats by the unfriendly railway employees and also had to sit on the floor, despite the fact that we paid just like everyone else. Very disappointing.
1 hour in the waiting loop and then just hang up!
Impudence!
The last juice shop !! Everything that can go wrong goes wrong! No wonder that no one wants to use this means of transport to be more environmentally friendly. Next time I'll book a flight
Please dear train driver, stick to the departure time in the digital system in winter. It's icy on the platforms and if you drive several minutes earlier than indicated, it's very unprofessional.
No option to opt out of BahnCard subscription except a long time before it renews. Bad reaction from customer support.
Unfortunately to be ashamed. Unreliable. If the DB is on time, seat reservations do not work or the WiFi is so bad that you cannot even send an email. Progress not recognizable, digital in 1980.
Simply NOT recommended! Even a star is already too generously rated - see my review at Deutsche Bahn headquarters (incidentally, this also flows into the appearance of train rides).
The S-bahn is NOT working again.
It is 22/05/2019 at 11:30 hs and I am on Berlin Nordbahnhof. The S1 Wansee is not running.
I paid my expensive ticket for a really bad service. I am lossing a customer for this. Who is going to pay me this money?
If a person does not pay the ticket, he has to pay a fee. But if you do the things bad nothing happen.
SHAME
It's been now more than 6 months that I ask for a refund of cancelled tickets. It's about 900 euros. They won't even answer my emails.
The food in the first class is overpriced...I hope the service could be improved. Make sure you punch your day ticket in Berlin, otherwise you will get fine at 60 euro...
I would recommend you to buy the ticket via DB app so you don't have to waste your time at the Reisezentrum / tourist information center.
You pay a lot of money for your monthly pass, so you can commute between Frankfurt (Oder) and Berlin with the RE1 and usually does not even get a seat. I hate your juice shop! The board is all terminated without notice!
A couple of friends and we decided in January to visit the musical "The Lion King" in Hamburg. For ecological reasons, we decided not to take the car, but for the date 16.05. - 18.05.2020 to travel with Deutsche Bahn.
Then came Corona!
The musical was canceled and postponed until later.
The train informed us that we can rebook our tickets, but must use them by October 31, 2020 at the latest. In the letter (e-mail) at the time, I already informed Deutsche Bahn that there was a high-risk patient among the travelers and that it would make more sense to postpone it to a much later point in time, especially since it was medically recommended. This was refused.
So we decided to rebook on October 3rd, 2020.
Now the rejection for the musical came again. The corona numbers, especially in Hamburg, are increasing and I asked the train again (email) for a customer-friendly rebooking.
This was refused!
If we had planned the trip by car, nothing would have been a problem, as everything would have to be canceled or rebooked.
I am really disappointed, almost angry, because I / we subsidize the railway with my / our tax money. In the context of Corona, more payments will flow to the railway and yet the railway does not see it necessary to respond to customers.
We / we will start the trip in October, otherwise we would shoot 580 in the wind.
But it will definitely have been the last trip by train !!
I am sorry about this because it would be a necessary alternative for our environment, but with such business conduct, the * Deutsche Bahn * no longer has any right to exist on my part!
I even assume that you are currently supporting the spread of the pandemic with such behavior and even consciously accepting bodily harm, as otherwise we would not take the trip.
Bad train company. Everything is bad. Always delayed. The service is bad. The food in the first class is unappetizing! What a shame!
Actually, the DB is great !!! No traffic jams, no stress and the comfort check in works !! But punctuality is a tiresome problem !!! But otherwise I like to ride the track !!!
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