Denville Nissan Review

Best service with the best salesman James S, he really helped my boyfriend find the perfect car at the perfect price!! Super helpful, super kind and super considerate of the customer s needs. I would highly recommend him to other buyers!!!

Staff seems reluctant to help you.. very slow paced

Save your time and look somewhere else to purchase a vehicle instead of Nissan of Denville. This location, unfortunately, likes to scam their potential customers.
We went in because of the sale price listed on the internet of a certified pre owned vehicle. When we started negotiating the final amount they wanted to add an additional $1,000 fee plus another $1,900 to the price for the certification fee which is supposed to be included in the sale price of the vehicle.
This was the only thing holding us back from making a deal and they let their greed get the best of them. We have been purchasing Nissans for 12 years (including certified preowned) and have never had to pay the "certified fee" on top of the listed purchase price. We will switch away from being loyal Nissan owners because of this location.
The manager we worked with was Arman. It looked like he was new and maybe trying to prove himself, but it was very apparent what he was doing and even more apparent that he has been trained to do this.
Nissan of Denville, if you want to to increase your customer relations and stop your false advertising either post on your website that the price of the certified preowned vehicle does not include an additional $1,895 that is mandatory to purchase the vehicle or raise your internet price to reflect the true price of your vehicle. Customers will appreciate the honestly as opposed to being tuned off by your false advertising and scam tactics.

Our experience with Nissan World of Denville was the one of the worst. We ultimately bought a certified pre-owned vehicle but it was an unpleasant experience. The advertised price of the vehicle we went in to purchase increased by $1,800 despite verifying the price before arriving, and despite confirmation of the "internet" price before making the trip to the dealership. We were informed while signing the paperwork that the certified pre-owned vehicle we were purchasing only had one key, but we could purchase a second key for $350 - we insisted on having a second key for the vehicle.The salesman agreed and included it. But there's a gotcha: When reviewing the purchase paperwork, we found that the dealer had added a $350 'etching' fee which we did not authorize, nor did we want to purchase. The finance manager informed us if we didn't pay for the 'etching' he wouldn't give us the second key. We had just about enough at this point and got up to walk out... and he had a change of heart. He took off the 'etching' fee but refused to honor the commitment for the 2nd key. Nice. The finance manager initially refused to sign (on behalf of the dealership) that the car had a clear title. He actually was not going to sign that paper. He said "I sell 300 cars a week...how can I know if this car has a clear title?" Seriously. Net-Net: Denville Nissan missed an opportunity to gain our future business and customer loyalty.

My experience at Nissan World of Denville was absolutely fantastic. Personally I don't know much about cars and this was my first time purchasing a brand new vehicle from a dealership. Jay helped me out through the entire process. He researched and came up with suggestions that would benefit my needs for a vehicle. He really cares about the customer needs and looks for their best interest. After a few test drives Jay patiently helped me pick out an excellent option which is the 2016 Nissan Altima. Love this car and would recommend it to anyone who needs a reliable commuter car. I will definitely be going back to Denville for my next vehicle option. Jay will definitely be my go to person whenever is time for me to get a brand new toy. Thanks guys

Wonderful place to buy a car or have service done. Try to see Lisa Deluca if you are buying.

Went to this dealership Saturday night on 2/8/20. While parking saw employees looking at there watches and looking annoyed. They spent as little time as they could helping us with a vehicle. We sat with the finance guy and had a deal done that they didn't seem to want to make the money work for us to purchase the vehicle. We are going to another dealership on Monday and hoping they will spend the time needed to get us a nice new vehicle.

I bought a Murano from Denville. They basically stole my trade in. In weight, it was worth far more than they gave me. They attempted to oversell the vehicle so much, knowing that I was between a rock and a hard spot, that the banks wouldn't take their original pricing. All of this without me knowing. Instead of offering me the best deal possible, they attempted to sell it for the most they could.
They had not even ran it through the checks. It took them over three months to provide paperwork to suggest that they ran it through the proper checks before reselling. I know that they didn't, as the vehicle was in the shop the first three months, more than it was in my possession. That included putting in what they called, "a new transmission "

I had an exceptional experience with Nissan of Denville. Anthony, Rose, and the team located the exact 2014 Rogue SL we had been looking for. The dealership went above and beyond to ensure that our experience was just perfect.

Extremely rude on the phone. Waited 6 hours at this place. Asked to be referred to a different Nissan and they said google it . Disgusting.

I contacted Lisa Deluca told her the model, color and options I wanted on a 2020 Maxima, even though I knew the 2020's had not yet come in. She found the car I wanted, took care of all the details. When i returned from vacation the car was here waiting to be picked up. Thanks Lisa!

I had my Nissan Frontier in their dealership for a warranty replacement of the transmission. When they reinstalled the transmission they crossthreaded the bolt for the starter going into the transmission. The damage they caused cost me $400 when it came time to have my starter replaced. I approached them about the issue, and was told they would look into it and call me back. Needless to say they never called me back. Beware of a dealership that is too incompetent to install a simple bolt!

Dragan, finance manager helped my wife and I buy 2 cars in one week! Go see him very satisfied!

Great experience. This is my 5th consecutive lease with this dealership so obviously I keep going back for a reason. My salesman Greg and the finance manager Dragan were great and took good care of me.

Small dealer with huge service!!! Everyone treats you nice and make you feel welcome.

Ritchie is very nice person. Very friendly staffs. They help customers in getting their car needs done.

Great experience and extremely happy with my new SUV. Lisa was awesome, patient and detailed, and worked with me to deliver the best for me and my needs!

I have bought many new trucks for business and personal use. Not all have been a pleasant experience. The staff at your dealership were very helpful in finding the right truck for me. I purchased a new Frontier. I met your GM Chris Forzani who took a special interest in the sale. I felt I got a great deal and met some people who care about the customers. Thanks for the great experience.

So after we got a Nissan Rouge over here, and after bringing the car for every service because is a lease, and we thought will be important to keep the record of service here. Is the second time that we pay more than 300 dollars for oil change and other service like break fluid change. They do not tell you how much is the price per labor, ended up being 125/hr, but even if you spend 15min extra they charge you for an hour. THEY WILL STEAL YOU MONEY IN YOUR FACE! And take no responsability about it.SHAME ON YOU, i paid 80 dollars for service and 231 for labor, for 1hr and 15min i was there, UNBELIEVEBLE

What an amazing day and an excellent experience with buying our daughter her first car from Denville Nissan. We were probably the lowest sale of the weekend but we were treated like we were the best customers ever. Juan was our sales person. What a genuine person. So incredible knowledgeable of the Nissan product line and the customer service was outstanding. He is a really nice guy and takes pride in his work and making sure his customers are happy. Ask for him!!!! You will be so happy. We also dealt with Christine in financing and she could not have been more helpful. She answered our questions and took the time we needed. We also had the pleasure of spending time with Jim DeSimone, the general manager. It mattered to him that we were happy. It is obvious he cares about his store and everyone that walks through the door. Last but not least the car we purchased a Sentra, for our daughter, we feel like it is a great starter car for her, safe, reliable with a great warranty. Thank you Denville Nissan for giving us faith in the car buying process and for the time and attention you gave us.

I leases a Nissan Sentra on June 16, 2018. The salesman, Antonio, was very friendly and forthcoming with us.

A very bad experience. They are dishonest and just want to rip you off. You have been warned.

I recently purchased a brand new Nissan Rogue from Dragan. I have been looking to buy this car for about a year, but every car dealership I went to the price was always more than I could afford plus the interest and down payment I was way over budget. I will add because of my recent divorce my credit was not the best keep that in mind. I had all but given up when I stopped by Nissan World of Denville. Immediatly when I walked in I felt a sense of comfort nobody was hounding me over and over can I help you can I help you sir. I finally got a chance to explain my situation to my suprise "really" Dragan did everything possible to make me feel like he was on my side after going back in forth. I was amazed at the deal he put in front of me. I was amazed, shocked, blown away all at once. Zero Dollars down low intrest and the payment was less than any other dealership. I have to say thank you again to these guys I absoulty love my new car. When I saw some of the reviews up here I was shocked but after thinking about it I realized just like children when adults dont get there way they cry like babies and leave bad google reviews. Obviously they can't negotiate with grown men so they try and hurt there pockets with bad google reviews which to me is beyond crazy. Let me tell you something karma will eventually catch up to those people who lie because they didnt get what they want. Anyway I will be recommending everyone who needs help getting a car to Dragan at Nissan World Denville. Thanks again Dragan.

This place was amazing upon my arrival Frank greeted me and made me feel welcomed. He walked me through the floor and showed me a few cars that would fit my lifestyle.He was very knowledgeable and got me a great deal on the car. I would tell all my friends to go see Frank.

Had a great experience leasing our now third car from Nissan World of Denville. The staff was great and Frank Encarnacio was great in going over all the details. Overall, a great experience and when our next lease is up, we will be back to lease or buy again. Would certainly recommend!

I had some significant drive train work done and the staff was courteous & kept me well informed.

Just purchased my new to me (used) Toyota Corolla Chris Forzani was phenomenal! Chris got me the car I really wanted and at a great savings. Stress free purchase, I will definitely be a repeat customer! The service I received just wowed me! Service with a smile :)

Nisarg was very helpfull, friendly attentive and very knowledgeable. He does wonders with results

The service & sales department are excellent! Treated like family. Lisa in sales and Jim in service are a pleasure to deal with. Purchased 2 vehicles and had great experiences both in the purchase and service of both vehicles. Highly recommend you go see Lisa if your in the market for a nissan.

I met with Jahaziel who was very good at helping me to find the best options available for the car I'm looking for. I would highly recommend him and the team at Denville Nissan.

My husband and I recently went into Nissan World of Denville looking for a used vehicle. I saw a nice vehicle online and so we went to check it out. We were very apprehensive because we live paycheck to paycheck like so many people and could not afford anything too expensive. This is where Mr. Metzger our sales consultant came through, he listened and understood where we were coming from and helped us to find a way to not go over budget and still afford our new to us Nissan Murano. Thank you Chuck for your understanding and professional manner .

Dragam was out finance guy. He was very fair, knowledgeable and straight forward. We were able to purchase our car without all the games usually associated with the car buying process. I highly recommend him.

Today I bought a car the person who attended to me is called Frank and he was very kind and helped me a lot to co-follow thanks frank

Josh and Juan were great. They both were an intrical part of my car leasing experience! They got me exactly what I was looking for with in my means. Thank you Denville Nissan, Josh and Juan are an asset to your team!

William was sooo awesome! Seamless and quick service each time I go. I told him I had a problem with Springfield Nissan because they sold me a car without an antenna and manual and my reception was terrible. The sales man told me that it was in the mail 3xs and I never got anything. Even the manager wouldn't call me back. William resolved the issue within 1 day! Now I have crystal clear reception and actually happy with my vehicle! He is pretty amazing and great customer service! Thanks will!
-Christian

I don't normally post comments of my experiences at car dealerships, but I feel like Nissan Denville really deserves an excellent review. I dealt with Roberto, and he was a pleasure to work with, really professional and kind, patient with all my questions. The other staff was great too, and I will be recommending Nissan Denville to all my friends and family.

The staff at Nissan World of Denville were friendly, helpful and knowledgeable! Would def recommend this dealership. I would like to especially single out Izzy and Mike in sales for their help and also (and I'm not sure of the spelling of his name), but Arman in finance. Thanks you guys!!

I have purchased two cars from this dealer, the last one in 2017. Then the internet manager was extremely friendly and helpful, did the whole transaction remotely and just had to walk in and sign the papers. Then something changed, I tried to buy two new vehicles from them in the last 6 months and they are hard to deal with and arrogant. Instead of providing pricing before you come in, they force you to come in and then pressure with typical car sales tactics around "what monthly payment are you looking for", not honoring their online advertised prices, etc. Don't waste your time.

Great people, real professionals, I recommend this dealership to all of my friends and family.

I took my 2005 Nissan Altima in for new tires. First of all, I made an appointment online. And when I got there, the appointment wasn't even in their system. Then they said they would do a free inspection. An hour later, they tell me that they can't align the tires because my struts are "blown". They also said the battery ground wire was ripped out, which was completely false. They must've thought I was stupid or something. I drove the car there, and drove it away. Cars can't start and run without the battery. I got out of there, and they charged me an hour's worth of labor for the "free" inspection. I took it to my local mechanic who was able to put on the new tires AND align them perfectly fine. And no. There was nothing wrong with the battery ground wire! This place was just trying to scam me because I drive an older car.

I've been coming hear for at least 10 years. Their service is exemplary and great customer service especially with emergencies. They have stood by their work and provided a rental so that I can still achieve what's needed in my day. Thank you Nissan of Denville!

This is the worst dealership I have dealt with in my 20 yrs of buying and leasing vehicles. I am a car guy and have purchased about 15 cars over the years. Jim Desimone, the GM is an arrogant, abrupt, dishonest and disrespectful individual. I currently own 2 vehicles and lease 1 and looking to add another vehicle to my household. We agreed upon and signed off on initial papers for a monthly lease price in person with zero out of pocket, as I seldom put any $ down on leases. The following day I went to pick up the car and sign remaining papers. As I sat down to sign, they said I now have to give them almost 3k to get the car. Turns out I was mislead by the salesperson and Jim, while they assumed I would just give them the $ because I needed the vehicle. Wrong guy they chose to dupe that day. The conversation went nowhere and Jim's response when I threatened to report their predatory sales technique to the state attorney general was "Well, remember, it's your word against ours. " That was all I needed to hear to remove myself from that dealership and stress inducing moment. They refused to give me any signed paperwork showing details of the deal that was initially made, naturally. I am not stopping here and will tell everyone I know about this situation and to stay away.

This has cost me many hours of my time on 2 visits to this dealership in addition to the unneeded stress of dealing with such a predatory dealership. Stay far away from these people.

Stay Away! Would have gave 0 stars but not an option. We called about an advertised pre owened car. They said it was available. We went there the same day and when we got there, they said it was sold! They lied to us about the availability and then tried to sell us something way more expensive. A scam! Others said this happened to them as well. Will never go back.

Frank Encarnacion was an amazing salesman. Fast professional and courteous. Nissanof Denville is where it s at.

I have been a customer of Nissan of Denville for 15 years. currently have 3 leases from them in my family. Overall close to 12 most likely. Professional, courteous staff. Would recommend to everybody. My recent experience for scheduled maintenance with off with out a hitch. Mark Scalara and his service crew went over the top to accommodate me. I will return.
Jack Blind

My service professional is great ! Heather has the knowledge & experience

Huge collection of cars with really good customer services and they will find you a car that matches your needs and wants.

All positive experiences
Very pleasant employees.

The entire experience was lovely. I dealt with a few people but I have to say the energy from Nadine who I believe worked in the internet department made the experience just that much sweeter. She was kind, professional and truly took ownership of my questions. I will be back with my family to purchase another house vehicle and it was all because of this tremendous experience! Don't change Nissan of Denville you're right on the money with customer service!!

Very unprofessional! And they are liars!
Yesterday, I drove down to see and hopefully purchase a used Nissan Altima that was listed on their site for $5,988. I checked the carfax before I visited the dealership and found everything to be good with the car (no accidents, etc...). JUAN BARRERA told us that the car is not for sale because there were 2 accidents on it and that they dont sell cars that have been in accidents. I advised that the carfax said there were no accidents and that it was listed for sale on their site. Juan goes on to tell me that the accidents just happened that morning with one of their sales guys and that the carfax just hasn't been updated yet. Then he proceeds to tell me that he can show me other cars, obviously not in the same price range. I am in need of a car and was very interested in getting something right then and there. But the fact that I knew he was lying to me about the nissan kept me from wanting to deal with him any further; so I said thank you and left. About 20mins ago, I called the dealership to ask about the car again (just for the hell of it)...and guess what? I was told it was just SOLD this morning! I relayed the info and my experience with Juan from yesterday and the person that answered the phone tells me that he's not sure who I dealt with or why they told me the car had been in an accident. He advised the car had never been in an accident and that it definitely was a great deal and was sold this morning. If i could give this dealership a ZERO...I definitely would. This is why i despise car salesmen and the process of purchasing a car. There is always a bait and switch....there are always lies....
And it wasnt just JUAN! There was also another guy (in an office, sitting behind a desk) that was telling Juan not to sell me the car. I'm so glad I decided not to see any other cars on their lot. On to the next dealership...

My recent experience was nice and smooth. The staff I dealt with were professional and helpful.

The Service Dept has never let me down. Tim Kelly and his team go beyond to keep the customer happy. Chuck in Sales was a pleasure to work with and Christine in Financing works her magic to get you the best financial package available. I highly reccomend them.

If you want your life destroyed, this is the place for you to buy a car. Extremely dissatisfied with the car from the start. A small fender bender completely shattered the vehicle and when my insurance company deemed the vehicle a total loss they would not give me the price I paid for the car. It depreciated in value so much, only after 10 months of driving. When I called the dealership for help, no one even bothered to call me back. They know they have terrible quality cars. You've been warned.

Spare yourself the aggravation and don't waste your time here.

I recently contacted this dealership to negotiate lease pricing on a new vehicle. Between the half dozen phone calls over three days with the salesperson Leanna Kurnel and her manager Fatima, I received absolutely zero information about vehicle features, pricing, and lease terms.

During our very first conversation, Leanna told me flat out that it's "against their policy" to quote prices over the phone and that they "don't compete with other dealerships on price." As a buyer, this should be your first red flag to walk away. Any dealership that refuses to negotiate over the phone or by email is not worth your time and consideration.

I then contacted six other Nissan dealerships, all of whom discussed pricing with me over the phone in a simple, transparent, and professional manner. One dealership even sent me a pre-filled draft lease agreement with a full detailed itemization of pricing. Once I had an offer, I called Fatima to discuss a counteroffer, which she had instructed me to do a few days prior. She agreed to match the other dealership's monthly payment, but once again, she refused to discuss the specifics of the amount due at signing, including the downpayment, taxes, acquisition, and registration fees, which can total thousands of dollars. This is precisely where car dealerships load their hidden fees and surcharges. When I pressed further for additional information, her tone became aggressive. She asked me why I was wasting her time shopping around for the best price and why I don't just make a deal elsewhere. She then once again tried to schedule an appointment with me, despite the fact that I've told her numerous times that I live far away and would only be willing to negotiate over the phone.

This dealership's #1 goal is to get you in the door so they can wear you down and confuse and mislead you in person. They understand that their chances of closing a sale increase dramatically once you are physically present and have committed your time.

Consumers today are more educated and well-informed than ever before.
If they keep up with these business practices, I suspect this dealership won't be around for much longer.

changing my review to 4 star. since I got the delivery of the car today. after 2.5 days of to and fro.

The service is very good and the staff are professional and friendly.

I went for service and inspection. The service is good. The inspection is terrible.

I called about a Nissan Rogue and the customer service rep, Nadine, was so helpful and knowledgeable. I will be stopping by the dealership this weekend!

I had a great experience and would highly recommend this place. the new GM there is awesome and rest of the staff was great as well!

Old review right after I signed my lease

New review after the lease is up

They did not stop hassling me to sign a new lease, even after I told them to stop calling. I literally got 3 calls a week from them, very annoying.

I recently went into this nissan dealership and had the pleasure to speak to Auston Halverson who helped in deciding what car was right for me. He takes his time and was very patient. He is the go-to-guy if you need help like I did. Great experience simply because of him.

We just leased our 2015 Nissan Rogue from Nicole. She was very nice and accommodating. I thought that this was one of the best dealerships we ever bought our car from. Oh boy I have made a mistake!!! One month later I found out that dealer forgot to ground the car we traded in. They also "accidentally " forgot to pay for it. As a result my credit score was severely damaged. I called them and was told that someone would call me back. For several hours there was no phone call. After day at work I was forced to go to the dealership to talk to someone in person. I was told that they were very busy this is why they did not call me. Within 10 minutes of me being there the finance manager looked at the deal and confirmed that they forgot to ground my old car and pay for it. Now I have to wait for around least 15 day for my credit score to be corrected. In conclusion I am giving my sales person five stars, but for the rest of the dealership one star is too much.

They welcomed me nicely. But only the oil changed. They didn't run a general check on the car. for example, they did not look at tire pressure. They just washed the outside of the car and They didn't sweep inside. etc etc

DON'T believe the 4 & 5 star reviews which are most likely Nissan's employees, friends and relatives I am RE-POSTING since Nissan attempted to cover-up my past review by deleting it.

I was very sick and disoriented when I purchased a vehicle but I needed a larger car because I was planning to move out of the state. Nicole, my saleswoman and Juan, the Finance Manager did not care that I was sick and they were pushy to sell me a car. Juan agreed to trade in my car for $8,000. Nicole made a copy of my check to purchase a new car and told me to hold onto original check and to bring it in when I come in the following week. The next day, UNEXPECTEDLY, Nicole and another Nissan male employee came to my apartment and demanded the original check and Nicole denied that she told me to hold onto the check. My 87 year old mother was frightened because she thought they were robbers. After I gave Nicole the check, I instructed her not to cash it until the following Thursday. The following week, my bank charged me $35.00 for insufficient funds because Nissan had cashed my check prior to Thursday. When I felt better, I noticed on my sales contract that I only received $7,500 for the trade-in for my car. When I asked Juan why I did not receive $8,000 for the trade-in value, he said it's because I would pay less taxes.

Juan cheated me out of $500! Nissan is GREEDY, UNPROFESSIONAL AND DECEITFUL!!!

This was my first Nissan and so far I love the car. The salesperson nayem hossain was very helpful and professional. He's an asset to nissan..

I test drove a 2016 maxima today. Window ticket price was $11,995.00. I was interested in buying it. When I asked sales manager if he could do better on the price he was very arrogant and and told me that the car was really $12,500 plus "prep and other fees" which would cost me about $14K. I was very turned off by dealer's false sticker price and manager's snobby attitude. If it was $11,995.00 plus the tax I would have bought it. I drove two other preowned certified vehicles that obviously had mechanical issues one was shaking really bad when I stepped on the brakes other one was making weird squealing sound So Im not sure what certified means there.

Worst service dept ever. First off when I went in there, there was a customer at the counter complaining about her bill. She had agreed upon a bill of $1600.00 Then when she picked up her car they tacked on another $1100.00 for additional work that was not discussed with her. That put me in a bad spot to begin with. Well I left my car there anyway because I am having transmission problems and my 2011 rouge almost broke down last Saturday. They said they checked my car and nothing is wrong with it. Bullsh*t. I asked what they did, they said they drove it around for 10 minutes and hooked up there diagnostic machine. That seriously sounds like they have no idea what they are doing. I told them driving it around for 10 minutes isn't going to do anything. Last Saturday, I drove it for an hour on the parkway and when I got off my exit I couldn't drive it - it had basically broken down. Now I have to pay $125 for them to tell me there's nothing wrong with, when I know that there is something wrong. My transmission is going and they tell me NOTHING IS WRONG. They dont even know how to go beyond their diagnostic machine to know whats wrong, they are clueless. They drove around for 10 minutes and their machine said nothing - so now Im screwed? Im taking it to another Nissan dealer and when they figure out whats wrong. Im coming back for a refund of my wasted $125.00.

Excellent Service Department!!! Doug Monaco and his team are extremely professional and courteous. They explained to me thoroughly what service I needed on my car and now it runs better than before. The service was also quick and efficient. Very happy with my experience there.

So happy to have my 2017 Nissan Rogue! Love it! Lisa at the dealership was great, and so was the sales manager we dealt with. Able to land on a great deal we were all happy with. Thanks Nissan!

Quick update: 2 HRS FOR AN OIL CHANGE.

Was promised free oil changes when I leased my vehicle here. Didn t get that and oil changes take absolutely way to too long here with an appointment.

I was in contact with Nissan inquiring about a car and Sarah from the BDC department was able to help me with every question I had, and she was very professional and nice on the phone! I definitely would recommend her to anyone who is inquiring about a vehicle. She is a very helpful gal, call and ask for Sarah for any questions you have NOW!

Had a great experience leasing my new Rogue from Nissan World of Denville. Special thanks to Izzy and Jay for all their help. They were professional, friendly and never felt any pressure. Would definitely recommend this dealership!

The service I received at this Nissan dealership was outstanding. I'm brand new to the Nissan family, and I couldn't have been happier with the friendly staff and quick service. Vanessa and Mark were exceptionally helpful and patient. The energy in the dealership overall was engaging - you can tell they genuinely wanted to help you effectively and efficiently.

Jimmy was awesome! The thing is I don t know much about cars and I ve always felt uncomfortable every time I bring my car somewhere to get work done because I feel like I may sometimes be paying for too much. Jimmy really handles this well, he made me feel comfortable by really listening and giving me an estimate of how much things will cost and that reassuring me that if something comes up they ll let me know. After the work was done he explained what they did with my car. I know a lot of shops do that but most the shops I ve gone so far do not have this type of service. It takes a real listening ear and a genuine purpose to help makes so much difference. Thank you!

Very bad, my wife paid the car two month after bought it. She cancel de insurance gap and they have to return the amount of this insurnace. After three months she doesn't received the money.

We bought our Nissan Murano used at another dealer and brought it here to Nissan World of Denville several times for service. We found them to be courteous and very helpful. They took care of some warranty repairs and an oil change. They also provided transportation rides for us.

I would not recommend this dealership to anybody. Though I had good experience with sales team, their finance department is the WORST. I have been trying to reach out to finance department for my GAP insurance refund for more than two months but nobody responds either by email or by phone. Now currently, I am not even in NJ to go and talk to them directly. I tried to reach General Manager too but the given number in other reviews' responses goes to front desk and they won't connect me to GM. This is the worst customer service that I ever had to go through.

It was a pleasurable experience working with Nissan World of Denville. Genaro was a professional sales person and easy to work with. Armin was fantastic as well, very quick to give you a call back and an excellent communicator. Highly recommend Nissan World of Denville.

My husband, son and I went to the Denville Nissan dealership last week; our neighbors recommended the dealership after their recent purchase of a 2016 Rogue. We went in with the intention of buying a CPO, low-mileage Rogue, they were able to accommodate our budget to the point where we were able to finance a brand new, 2017 Rogue instead! This was not a typical dealership experience, the sales (and management) staff were polite, courteous and not eager or "pushy" in any form. All departments (sales, finance, etc.) were helpful and welcoming, we did not feel pressured at any time throughout. Aside from all the positive things we can say about the sales/management staff, after all was said and done, my husband managed to lock the key inside our other car (a Toyota) with our two-and-a-half year old son inside! Their service department came outside and helped us retrieve the key from within, all in less than 10 minutes. They spared us a full-blown heart attack and a broken window, and we left feeling that much more appreciative. Look no further, if you are interested in purchasing a Nissan, this is the dealership for you! We will definitely be returning to visit Marcelus & Nicole for any additional car purchases we make in the future. I usually do not write reviews unless I am truly impressed by a business, but in this case I really cannot say enough... thank you, Denville Nissan!

Great experience Greg and Dragan made my car buying process nice and smooth. I highly recommend this dealership and Greg and Dragan are the best!
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My experience at Nissan world of Denville was absolutely fantastic. Everyone was very helpful. I worked with Lisa Deluca from sales. She was very professional and helpful. Worked with me on getting into a great car. I was very satisfied in the end. I would recommend anyone to come to Nissan world of Denville and buy a car. Great place and great people.

Everything was extraordinary from start to finish! The whole staff was so kind and welcoming. My salesperson Lisa presented me with all my options to help me find exactly what I was looking for. Tony the sales manager was excellent and very fair. Dragan in finance made the whole thing possible! Nissan World of Denville is truly the super team of dealerships! I felt no pressure to make any decisions. they are truly a one of a kind place and I will never go anywhere else! If I could give more stars I would!

Josh helped me and my girlfriend find the perfect car at the perfect price for her. Could not ask for a better experience & I will be returning once I need a new ride! Thanks again Josh!

I had a great experience at Nissan World of Denville. I have never had a Nissan before. My Honda lease was coming to an end and I wanted to check out some options. The minute I walked into this dealership, I had a great experience. Ben, my salesman, went out of his way to find me the perfect car. The entire process was easy! Nissan World of Denville went out of their way to make my entire car leasing experience stress free and seamless! I love my new car and would definitely recommend that anyone who is looking for a new car come to Nissan of Denville!

I went to Nissan and received some of the best service at a car dealership that I have has in a long time. Auston Halverson is one of the hardest working sales men on the floor and hopped right to anything we asked or needed. I will defiantly be going back for my next vehicle
Ritamarie

Nissan World of Denville provided excellent service. Chuck Metzger was extremely knowledgeable and guided me through the purchase process. Edward was also helpful, making sure I was taken care of throughout the time I was there. Chrissy from finance was a pleasure to deal with. I would highly recommend Nissan World of Denville.

Place a speed bump in front of the showroom entrance, woman speeding out of entrance on to route 10 nearly took my life, Chuck, my sales person had witnessed this.

Frank was very friendly and professional. He was very knowledgable about his product. It was a pleasure to work with him.

This would be my 3rd car purchase here at denville nissan and I wouldnt go anywhere else. My sales representative genero was great and very patient showing me the car I wanted. The manager Armin Rahgoshai went above and beyond to make sure I got the best intrest rate and payment that met my budget......Today I left very satisfied with my new 2020 Nissan rogue sv awd sport. Thank you for the great service you are providing at denville nissan.

Service is easy and fast. staff are good. I recommend it