DeLacy Ford Review

Love my ford escape I got. People were very nice but was waiting for my car for about 1hr and a half and this is just the first time and its for just a oil change not how I wanted to spend my day off. Need to find a faster way......

I have great reviews for DeLacy Ford. My experience with the dealership deserves a five star rating. The sales representative Joe Morey was nothing but professional, accommodating and went above and beyond to see that I got what I really wanted. I am extremely pleased with kindness, accountability and service with Joe Morey and the dealership. I can't say enough about them and I will be back in a few years to upgrade my wife's vehicle.

Went in to look at leasing a vehicle, decided on a new escape the sales person went back to come up with a price, which I agreed to we shook hands and signed the paperwork. After waiting awhile for the sales person to come back he brought back a person from the finance department informing me the price we agreed to was actually going to be $110 a month more than originally agreed on, when I told them that I wouldn't pay that much the finance guy and sales person became combative and derogatory with me. Went to West Herr got a Rav4 for the same price Delacy originally quoted me. Won't be car shopping here again.

I have been very happy with all of my service visits to Delacy, even if it may have taken longer I have always been satisfied with the end result.

I'm very pleased with my car-buying experience with DeLacey Ford -- salesman Andrew Trotta was fantastic to work with. I walked in not even expecting to buy a car (as they didn't have the particular model I wanted on the lot) and walked out with something better than I ever anticipated. There was no pressure, the negotiation over my trade-in was polite, courteous, and more than fair. Everyone was super friendly, and I now have such a fun red Ford Fiesta. Very happy!

I am sitting here 24hrs later really SMH, I'm flabbergasted on what I had intended to buy and handed over $8000.00 cash as a down payment to having to come back and walk out asking for my money to be refunded!!! :( I was all excited being found a vehicle that would of had to been transported from Connecticut and brought back to me, to have Jake Grey after receiving the funds seemed to ignore my texts, phone calls on what the status was on finding out the exact details of the millage of the vehicle, but I had to run to the bank get them cash for the down payment don't you think I should of had the same courtesy of getting the phone call and paging the gentleman he needed to speak to while I was there, when I suggested that he said oh don't worry, I had to leave to run errands, I then 3hrs later with no word on finding out the millage of the vehicle (my texts, & phone messages ignored ) and details that I had to drive back to DeLacy to confront him and he told me he was busy and didn't get my texts, or my verbal messages. why was I not important any longer?? I had already called my insurance co. my credit union and was prepared to bring back 20,000.00 in CASH with a small loan for rest of the money so I had the pleasure of then sitting waiting while I got bad news of more millage being reported on the vehicle than what I was told the day before, ( at 7277 miles this now is a Used vehicle being sold as a New Priced one ) but Jake was also not giving me his full attention and said he had to take care of someone out in the parking lot even though his business was not finished with what he started with me, I finally called Jenn the sales manager over to me while she was taking pics of a truck to help me find out what's going on with this vehicle and at least get the attention I felt I deserved after handing over $8000.00 cash with another $12,000 Cash on it's way as soon as I got the word. very disappointed on how things turned out.. they made other offers but just not as good as the one I was 1st given. so yes I had to get a check cut for me cause the cash I handed over 3hrs prior was already taken to then bank.. very bubble bursting day for my dream and loss of sleep the night before being happy to end up not feeling very appreciated and heart broken. so sad..

salesmen was very helpful. bought a truck and drove it home that night.
couldn 't ask for a better purchasing experience.

Unfailingly excellent service every time. Couldn't be better or more convenient.

This is the best car dealer I've ever gone to without question. The staff has always been helpful and supportive. My parents started buying their cars from DeLacy in the 90's, and I've purchased several now myself over the past 10 years. I recently (November 2020) worked primarily with Jake Gray, along with Melissa Eckert & Shawn from internet sales (don't know last name.) Jake and the team hooked me up with a new Explorer for what I thought was a terrific deal. Look forward to many fun miles ahead, and will be sure to come back for my next vehicle when the time comes!

Great service, Great sales people. No pressure. Personal one on one sales.

Great Experience! Efficient, professional, great selection, eager to meet my needs. Justin and Jennifer took a personal interest in my car search and wasted no time. Thank You!

I came to Delacy years ago when I lived in the area and was given the most attentive and pleasant service I've had anywhere. Among other work, I needed tires and was prepared to pay what I had to, but the service agent went out of their way to recommend a good brand that also had a great rebate offer going. Now, I live about 45 minutes away, and drive a Chevy instead of a Ford, but I still prefer to come to Delacy. I hand't been back in awhile, but I got the same genuinely friendly and excellent service I'd had years ago. Keep it up!

Their service department is the best experience I've had in a dealership bar none if I said they know their product it would be an understatement I had an issue that I thought was quite complicated to be honest it probably is they were able to not only point out the problem ( when I said point out the problem did not have it diagnosed) talk me through the system in words I can understand I can't say enough good things about the staff at the dealership

BEWARE,bad bussines. They do not stand behind what they sell..

We've been a customer at DeLacy Ford for a number of years and have always been satisfied. This time was no different. The process was effortless and we have a beautiful new vehicle!

I was completely satisfied with Sean and the service work done on my truck at your dealership.

The Sales department does an excellent job catering the needs for the customer. Polite and friendly staff during the whole process, never had any issues with the sales. However, One week into having my new vehicle there was a recall on the seat. I called the service department five times each at different times during the day. Never received a call back from the service department after leaving them a message. I made an appointment at another dealer. Service department can be improved.

Purchased a new 2015 vehicle in January 2016. Poor customer service. I called multiple times over the course of 3 weeks trying to get a problem with the winter wheels and tires they sold me taken care of. The service writer I was dealing with was always unavailable. I left messages for him and never received return calls. No one else seemed to know about the problems I was having with my vehicle or offered help aside from leaving a message for him. Months later I received a call from my salesperson asking me to pickup the wheels and tires I had there because they did not want them taking up space anymore... problem with them unsolved. I will never purchase from DeLacy again, not even an oil filter. I regret not going to Towne.

0 stars for sure. Just bought the vehicle a couple weeks ago. Very rude. Didn t fix my car and still making the noise in the back rear. Not happy and most of all our salesmen says Did they fix your car, it s been in there quit a few times ya know who would say something like that? Very rude. Not happy

Just got a new Escape at DeLacy. Ken Edwards and Chad Smith not only made it an easy transaction, but also a pleasurable experience. No dickering or back and forth haggling, no fine print, no hard sell. These guys are total pros and I will definitely be recommending them!

This was not my first buying experience at DeLacy Ford and I know it will not be my last. I really like all the people I ve dealt with. I presented my thoughts to them and they acted on them. They were so helpful. I got the car I had hoped for, they made it so very easy. I raised some concerns and they listened and helped. We are a Ford family and DeLacy is our go to dealer. We have taken our Fords there for service which I must say is equally as good as the sales floor. I would not hesitate to recommend them to family and friends.

A great place to shop for new and used cars I had my first lease car from them I havd a great experience with them . I miss this place and One day I'll be back to get a new f150 after my lease is over. Keep the good work.

Nate was a fantastic salesman. I love my new Ford Focus ST. Would highly recommend buying from DeLacy

I just purchased a new 2018 F-150 and Delacy definitely went above and beyond to make it a great experience. I would recommend Delacy to all of my friends and family for sure. All around great place to buy a car!!!

The staff was friendly, professional and very knowledgeable. They went over everything and explained my options to me. I would recommend them to friends and family.

Always a pleasure buying a vehicle with them. Staff is always very helpful. They get right down to business rather than trying to engage in a lot of hassling techniques. Great service department great sales department and great customer service. Will continue to buy vehicles from them. Joe the salesman and Erik the finance manager were very helpful. I always love dealing with them.

Needed help late in the day. I'm from Nebraska over 1200 miles from home. They replaced an alternator on my diesal f250 super duty. Todd and Kevin took great care of us, at a fair price and most importantly diagnosed the problem correctly.

Truck not detailed when picked up. Salesman (?) never told me step bars would be on truck when I picked it up but was sure to charge my credit card for them. Never showed me anything on the truck. Never stated what maintenance schedule was. Pretty much completed the paperwork, handed the keys and left me to my own vices. Worst experience I've ever had when buying a truck.

I bought my car from here last summer and love it! I love the service they give here and the staff are extremely friendly and helpful.

We recently leased a Focus from Delacy Ford. Our Salesman, Ralph Johnson, was friendly and brought in the exact car that we wanted. We have purchased from Ralph in the past and will not hesitate to go to him when we need a car.

I went to see Joe Morey due to his persistence of calling me or sending me an email about a sale or a Happy Birthday message. Once or twice every year for at least 7 that I can recall. I had an obligation to pay Joe a visit and possibly make a purchase, based on his tenacity. Well it certainly was a great visit and purchase. The process was better than anticipated as I purchased a vehicle and was driving my new vehicle later in that afternoon of the same day. Joe is very professional as well accommodating. I made a prior purchase and was satisfied with everything. I will say the same about this last purchase I made at the dealership.
If your in need of a car, suv or pickup truck see Joe Morey, just pay him a visit he is not a pushy individual he has his own style, which compliments not only himself but the dealership.

The salesperson knew exactly what I wanted and worked out the details very quickly to my satisfaction. The delivery of the vehicle was done very quickly and explained well

I have dealt with DeLacy Ford for nine years and as in the past service was exceptional. Ralph Johnson was professional, patient and as helpful for whatever I needed. Thankyou Ralph for your help.

This was my second experience buying a car at DeLacy. I went back because the first experience was great. I was not disappointed the second time around was as seamless as the first. I had a different salesman, but Ken was extremely helpful, listening to what I wanted, and then finding me the car of my dreams, and the whole process was completed in a day. Love my new car!

Have now leased five straight vehicles From DeLacy Ford. Everything went smoothly and the customer service is top notch. I would recommend them to anyone interested in Ford vehicles.

The salesperson was pretty good.. The price was reasonable, not the greatest but reasonable... My only complaint is when I got my Explorer home I noticed it was missing the front driver side winter floor mat...After calling DeLacy I was informed floor mats are not guaranteed in a used vehicle because they are not detrimental to the vehicle s performance... Really I just spent $28,000 on a vehicle and you re gonna nickel and dime me for a floor mat? They said they would try and get one out of a lease return for me or I could purchase a new set for $173.00... So I guess if they find me one from a lease return someone else will be without a winter floor mat... Waiting Patiently, but it s almost time to call Ford Corporate...

Jake was a true professional. I would highly recommend everyone to purchase there next vehicle, from DeLacy!

I had been looking for a used Ford F150 Ecoboost for a few weeks and everything I had come across was high mileage and a little to pricey for the condition. I checked DeLacy's website and found my truck on a Sunday night and sent the email. I was texted (my preferred method of communication) the next morning and stopped by in the afternoon. I had a high mileage trade in and still owed some money on that, I had a number in mind that I was unwilling to go over and without hesitation we negotiated the price and signed the paperwork. It really was the easiest automobile purchase I have ever encountered. I never felt pressured, there was no cheesy sales talk, just straight to the point and lets go.

I had a good experience at DeLacy Ford purchasing a pre-owned vehicle. From the test drive to driving it off the lot in my name, the experience was hassle free and relatively easy. It can be a very stressful experience purchasing a car but both the sales representative and finance manger were efficient and made the process smooth. I really appreciated how open and honest the finance manger, Eric, was with the extended warranty. He didn't try to push any certain one on me, just gave me the facts and answered any questions I had. I would definitely recommend this dealership.

Tried the service department twice, never again. first time was 4 1/2 yrs ago when I purchased the F150. Made an appointment for my first oil change, they claimed I didn't have an appointment and made me wait over two hours. This time even worse. Had my truck towed there by roadside assistance Saturday at 1pm. Called them told them the problem, they said they'd let me know what was going on. I waited till Monday dinnertime and called them. They said they haven't looked at it and they'd call me. I waited two more days until Wednesday and called again at dinnertime. Same deal, never looked at it. Spoke to Jeremy. He told me to call West Herr or anywhere else and they'll tell me 6 weeks to get an appointment. Really! I called roadside assistance to have it towed elsewhere and they told me I'd have to pay to have it towed somewhere else. I ended up calling a towtruck and it cost me $125. The next day my truck was fixed along with a bill for $574 for a new starter. What a deal! I'd never buy a vehicle at Delacy again and would definitely never use their service dept. Tom initially took care of me, very smug on the phone, and then Jeremy. no better. I put one star because I wasn't allowed no stars. Thank you, Frank Vicario

The Delacy team made buying our 2017 Lincoln MKC an easy process. Very responsive team with having the vehicle ready for a test drive good and negotiate with and a real quick buying process thanks Ken and Mark.

I am completely satisfied with my service at Delacy Ford. Everyone was completely professional and excellent to deal with. I would recommend this dealership to anyone I know.

I'll start with the FACT that I'm a true HARDCORE CAR GUY! I did my homework before going into the Delacy Dealership. Before going I called told them that I was interested in a Beautiful Pearl White Ford Explorer that they had...But also told them that my ( Dear Sweet Wife). That's what you have to call them when you want to buy a NEW CAR! (Begging & groveling is optional)....I told them I could make it into see the truck at 7:00 p.m. They told me it will be ready.....It was! I handed them my trade in keys to value my trade.... We took the truck for our test drive... Just the wife & I.... (This is where the groveling comes in Good Guys)..She loved it! How could she NOT! After being to a couple dealerships I got a basic idea of what I felt the car was worth. Their first offer beat all the other dealerships. I told them it wasn't quite enough who made them a counter offer which they knew I was a serious buyer and completed the deal I am extremely happy. Fantastic people to work with the coffee was good the service was good and to see the vehicle better I asked him to bring it inside under the lights for our delivery which they did accommodate me fantastic experience if you're buying any car make sure you see Delacy FIRST and you'll save yourself a lot of time and headaches God bless these people Mark and Veronica Marinaccio

Very fast within the hour,,, sanitary cleaned the door handle steering wheel seat before I got back in.
Made me feel very safe..
one customer though wasn't wearing a mask and walked back and forth in the service area
All service employees were wearing masks and took precautions with sanitizer

Very happy with Delacy Ford and my new Edge! They are fair on trades and prices. Sales team is very welcoming, and knowledgeable.

My experience with Delacy Ford was great...very friendly people...Jake the sales associate that worked with me was awesome answered any questions I had showed me how to use things I wasn't familiar with...he even helped me set my phone up to my explorer...

I needed 60K service for my Ford Flex. I was billed over 160$ for "front differential service".
I came back and discussed this issue with them and they said they will be in touch, this was months ago.
So I was billed over 160$ for the service of a part that never existed on my vehicle in the first place.
To be mildly put I am not happy.

I will never purchase a vehicle at this dealership ever again. Terrible service department. They Do not fix your vehicle the way it s suppose to be fixed

Greatest car buying experience I have ever had. The salesman Erik Gillette was awesome to deal with. No pressure, no BS. Just straight up and honest. He was very helpful and went out of way to make sure I was completely satisfied with my purchase. I highly recommend DeLacy Ford and Erik Gillette.

Sales is good, Ralph Johnson is an awesome guy BUT go somewhere else for service. They keep giving my 70 year old father the run around about roatating his tires. The front rims are covered with brake dust so it doesn't take a genius to notice if the front rims made it to the back, plus my father is a retired mechanic of 30 plus years. He recently put the truck on a lift and had to pound the rims off with a sledge hammer and piece of lumber protecting the tire, meaning after the lug nuts were removed he found that the rim was ceased to the vehicle. If it takes that amount of effort to remove the rim then the service center didn't have it off either. You would think for such an easy (~$15) service they would just rotate the tires to his liking and let him be on his way, but I guess ego gets in the way and arguing with a senior citizen that paid cash up front for a 40K truck is this places perogattive.

Great friendly knowledge staff great location and variety of new and used cars great parts and service availability

Sales team is decent which is the only reason they received 2 stars. The service team is horrible. In fact... I paid an extra $3/month for a new Escape Sport ( a better one than I would get from Delacy anyways) from a Delacy Ford competitor because I did not want to deal with the service team at Delacy anymore. I would have paid an extra $20/month at this point because of my frustration. It took me 3 weeks to get an appointment for 3 minor issues. A check engine light, a defective back up sensor and for the 2nd time in 18 months a rear defroster that stopped working on my F150. They fixed the backup sensor, they again replaced my back window which again caused me to lose my awesome Bills and Sabres decals and said they could not detect a check engine light all of the sudden. I picked the vehicle up Saturday night and Sunday morning the check engine light is on again. Every time I call the service department I do not get an answer. After 9 days of trying (because I am a busy person with 3 kids like a lot of other car owners) somebody finally answered today. I told them the check engine light is on and begged for them to get me in early as I have a family trip planned and of course they denied me an appointment until 3 weeks later. I was planning to buy an Escape from them as my lease is up in a week but after the horrible experiences I have been dealing with their service department the past 4 years and the positive experiences I have had at Towne's service department the past 3 I decided to pay more for my vehicle at Towne so I can utilize their service department. This review will probably not help my check engine light situation over at Delacy but they are the ones who sent me the email asking for the review. I will say that Brittany in the service department was very nice and called me back numerous times on Saturday to update me. Delacy should make her the manager of the service department and maybe things would get better over there. Because I just had the truck in there and because I still have the same problem and because it only takes about 16 seconds to plug in to my computer to see what's wrong with my truck it seems ridiculous that they cannot fit me in until 3 weeks out. It is very disappointing to be treated like this by a dealership that I have purchased 2 vehicles from in the last 4 years. If I would not be charged the $100 deductible for going somewhere else I would not even have my warranty work done there. At this point I may just eat the hundo and take it to Towne because my time wasted is worth much more than $100.

I can t say enough good things about the people at Delacy ford. My salesman, Joe Morley, and Jennifer the sales manager were amazing. I found my vehicle online. When I called and spoke with Joe he was friendly, helpful, knowledgeable and gracious. He was honest, trustworthy and a good man. You don t many people like Joe anymore. A good soul that just wants to help people. I highly recommend him, and this dealership. Thank you for all you have done for me and my family.

Sales department was great but the service department has very questionable pricing. Only service I would recommend would be warranty service where they can not price gouge you.

I had a couple awful experiences at Ed Shults Ford. I almost gave up on Ford all together. Delacy Ford went above and beyond to get me a good deal and a good experience. Thank you Ken for helping me. I wouldn t recommend Ed Shults for to anyone, however Delacy Ford was great.

Walked in and got scheduled for service within a week

Great dealership and employees. No pressure with a lot of vehicles with different options.

Great selection and pricing, the salesman Jacob Gray was very friendly and professional. He helped me find a car that I love.

This was our first car we ever bought with a car loan.. I was very impressed by Ken Blaszak, who was very helpful. I absolutely love my Cadillac XTS we got there..

Love our truck but the service sucks. Our salesman sucked. Screwed up appointments, didn't register truck correctly, complete run around. Won't go back

I felt very comfortable dealing with Ken B. - we both wore masks and maintained a safe distance; however, I was VERY uncomfortable with Eric (Finance) - who chose to wear his mask UNDER his chin and sat only a few feet away. I am very happy with my Fusion (less than 24 hrs old) and very happy with all Ken did for me.

Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!

I love my new Escape. Joanne is wonderful to work with, never pushy and always helpful and friendly. She is very knowledgeable about the vehicles and answers all my questions. I will be happy to refer friends and family to her. All the staff at DeLacy have always been great.

we worked with joe morry to get a new escape.he was very friendly and helpful.he went over all operations of the car and explained the various buying options and warranties.we stopped buying ford products many years ago but having joe as a sales rep and what I've seen of the escape it looks like we're back in the ford family,again

Business is run by a bunch of con artists trying to rip you offer. Don't be the next victim!!

Brian was really helpful and patient and worked with us to get us a good deal! Pretty knowledge about the car and good with babies lol.

Over the last 6 years I bought 3 to 4 vehicles from them and you would think they would give you a coursity minor repair without charging you $75 for bending a bracket from rubbing against my tire so they say. 10 to 15 minutes job, no parts involved. This is the last car I buy from them. Back to West Herr at least there service dept. helped me out sometimes and showed there appreciation for using the service and buying car from them. IT NOT ALL ABOUT MONEY MR DeLacy

After insulting my trade, I went to another dealer. Purchased a lower mileage, later model vehicle than was offered here & received a fair price on my trade.

I purchased my THIRD vehicle at DeLacy Ford on Monday and I could not be more pleased. With the help of their sales team (Ken B.) we selected the best vehicle for me and the 50,00 miles per year I drive between NY, PA & OH.
I don't want to miss the chance to mention the Service Department as they keep my vehicle in top shape for the many miles and tough condition. They are always accommodating to my schedule and friendly. Thanks EVERYONE!!!

Had an 11am appt on a Saturday, they we ready from the start. Had me in and out in 30 minutes. Took care of two safety recalls. Very friendly, a real good experience.

The service was amazing! Fast and friendly. When I need tires in the next few months, I will absolutely be returning here. Thanks for the efficient service!

Sales experience with DeLacy Ford salesman Todd Slade was great. No hard sell but excellent explanations about car features, cost and financing.

My experience was Awesome. second time Leasing with DeLacy Ford. I had a great Sales guy Clyde who went over a couple of options for a new vehicle with me. I chose the 2020 Escape. When it was time to sign the papers, Eric was great at making my decision to lease very comfortable. I had to come in for some service and Jerimiah helped me with that. Everyone is very friendly and helpful. This has been my best experience in getting a new car by far. I will certainly come back when this lease is up.

Outstanding ...Salesman Ken Blaszak very knowledgeable on Ford products.

I have yet to be disappointed. I bought my truck, a 2002 F-150 King Ranch, the first from there. Brought in a used 2005 F-250 for repairs, satisfied with the service. I traded that F-250 in for my 2012 Explorer and have been satisfied with the sales and services since. Yes, 10 years later and I am still going there. I already have my next vehicle in mind to purchase from Delacy Ford.

We bought a used 2017 Lincoln MKX today. Delacey made the entire process quick and painless. Clyde and Jake were knowledgeable, professional, helpful, and it was a pleasure to do business with them. I will do so again in the future. Thank you gentlemen for all you did to make this purchase so easy for us!!!!!

I just purchased my first new vehicle in over ten years from DeLacy Ford in Elma, New York. My experience was nothing short of amazing! They are truly a no pressure, people first, family owned dealership. The team of John, Nate, Patrick and Matt left me feeling like part of the DeLacy family! The trade in value that I was given on my vehicle was more than fair and and the team worked closely with me on my option wishes for my new vehicle. If there was a 10 star rating I would give the team a 10!